A New Look Nail Salon

Jan 05, 2025

I have been going to this salon since before they changed ownership. But I have to say this salon is my new favorite. New ownership is what this place needed! The new staff is kind, friendly and take their time, even when I make a 6pm appt! They now offer walk ins and are open on Sundays which has been such a relief for those who work 9 to 6 Monday- Friday. They value their customers and pay great attention to detail. Another plus-- they don't charge extra for gel polish like every other salon in Fresno does! and you get 2 colors included in the price! They don't try to scam you to pay extra. They're honest people, and will make it right if your nails lift early, etc and I will continue to be coming here for my mani/pedis! ❤️

Oct 05, 2024

I have been going here with my mother in law for over a year. Over the last couple of months they have changed management. The new girls are absolutely wonderful and we have been really happy with their service. We get pedicures and our nails done almost every time. They are willing to try any style and do a very good job. The last time I even took my daughter and she loved how her nails turned out. I highly recommend them.

Sep 05, 2024

Under new ownership. Kayla did a great job.

Sep 05, 2024

When I walked into the salon today, a young lady from across the room asked if I had an appointment. Unfortunately, there was no warm welcome, and I had to share my personal service details with everyone present. After I mentioned that I didn’t have an appointment, she inquired about the service I wanted but only speculated that the next available slot might be at 12:30. Despite my request for confirmation, she only reiterated her uncertain guess. Additionally, no one took my name or any information to secure the appointment. This lack of attention to customer service was disappointing, and I won’t be returning to this salon. RESPONSE: Your response suggest a lack of professionalism, and I'd like to address them directly. When I entered your salon, I wasn't greeted but was immediately asked what service I wanted. While a couple of feet may seem close, it’s still across the salon, and proper greetings should be standard. She mentioned an available appointment time, but no effort was made to confirm if I wanted to schedule it. An ETA is not the same as an appointment. She mentioned that the next available appointment might be at 12:30, but an appointment implies a specific, confirmed time, which is why I asked for clarification. In fact, another client even intervened to clarify the time I should return, which raises the question: If my presence made anyone uncomfortable, why would someone feel compelled to assist me? If my presence had indeed caused such discomfort that it affected others, why wasn't service refused immediately? It’s concerning that this issue was only raised after my review. I walked into your salon with no other intent but to receive a service, and I find it troubling that you perceived me simply walking in as making others feel uncomfortable. I apologize if my presence as a Black woman made you or anyone else feel uncomfortable. It's unfortunate that Black individuals are often unfairly perceived as having a bad attitude, and I regret that this may have influenced your perception of me. Lastly, your reference to my other reviews was unnecessary and irrelevant. I am entitled to share my experiences honestly, and this was no different.

Jul 05, 2024

Always fabulous service and perfect nails

Jun 05, 2024

This place is just 2 minutes from my house so I figured I’d give it a try! And the reviews are so right, the wonderful lady who did my nails last minute was so sweet, she genuinely wanted to get to know me and regardless that they were closing in less than 30 minutes she took her time and didn’t rush anything! This is a photo over 2 weeks later!

Apr 05, 2024

First time getting pedicure, the lady is really nice and does a good job. <3

Feb 05, 2024

Came in at 6:20 and nobody was in there so I couldn’t get my pedi done. Change your times if nobody is going to be in the shop to work!

Feb 05, 2024

I had a wonderful experience at New Look Nails. I was able to secure an appointment the same day I called. The salon is easy to find and very clean. I was welcomed when I walked in. I immediately took a seat and eas asked to pick my color. Ben has excellent drummel skills and took care in soaking off the old powder in preparation for new powder. He chatted with me while he worked. Which is rare! I am very happy with the entire experience and will be returning in about 2 weeks for another fill.

Feb 05, 2024

Owners are very nice & have excellent communication with clients. Prices are very reasonable & the quality is excellent!

Feb 05, 2024

The staff is very friendly and good at what they do! I've been going there for years I wouldn't go any other place!

Feb 05, 2024

Vivian does a great job!!

Feb 05, 2023

Ben always does a fantastic job.

Feb 05, 2023

Best place ever. I've been coming here for many years & it's always very clean & everyone does a beautiful job on pedicures & manicure etc. Very professional, I recommend

Feb 05, 2023

Doors closed. What time are they open. Came in around 3pm

Feb 05, 2023

Great customer service. They do the best work only.plave to get your nails done

Feb 05, 2023

I have been going here since they opened in 2006. Friendly, consistent and good service

Feb 05, 2023

I live 2 minutes from the salon. If they can't fit me in when I call, they always make space for me

Feb 05, 2023

Owners are lovely and prices are great!

Feb 05, 2022

Awesome love my lashes

Feb 05, 2022

Great place. Ben and vivian are great people

Feb 05, 2022

Great service very clean

Feb 05, 2022

I absolutely love this place been going for a year now and Vivian is incredible! Definitely makes you feel like family! 🥰

Feb 05, 2022

They were awsome there

Feb 05, 2021

Friendly

Feb 05, 2020

Friendly And they do great work

Feb 05, 2020

Friendly service and clean...

Feb 05, 2020

Is pleased with the service every visit

Feb 05, 2020

The salon is clean and bright and I appreciate that. This nail salon is the only one I've been to since my move. The husband & wife are each talented.