Best Kept Secrets Barbershop

Dec 06, 2024

Best kept Secret Beauty Shop

Nov 06, 2024

Come get you hair form lance im new here and he did my step son really good that mid fade hit every time I came all the way from DC and left satisfied 😍

Jun 06, 2024

Needs to spend more time not ripping people off and less time worrying of someone's girl is on insta? Weak pick up line I might add

Feb 06, 2024

During my recent visit to Best Kept Secrets Barbershop in Frederick, Maryland, I encountered several issues that significantly impacted my experience. Upon entering, I noticed a lack of cleanliness, with hair clippings not adequately cleaned up around the shop. Additionally, the atmosphere was somewhat chaotic, with four televisions playing music at varying volumes, which I found distracting. I had initially scheduled an appointment for 6:00 PM but received a call to come in at 6:30 PM instead. I arrived 15 minutes early, hoping to be attended to promptly. Unfortunately, my presence seemed to go unnoticed, and I ended up waiting until 6:55 PM without any acknowledgment from the staff. Lance was supposed to be my barber, but due to the lack of communication and attention, I ultimately decided to leave. The surprising lack of cleanliness at the shop, especially with hair not being properly cleaned up, raises concerns about how the health department hasn’t taken any action. It’s essential for a personal care business to maintain high cleanliness standards for both customer satisfaction and health compliance. Overall, while I understand that busy establishments can have off days, the lack of cleanliness and customer service at Best Kept Secrets Barbershop, particularly from my assigned barber Lance, did not meet my expectations. Based on this experience, I cannot recommend this barbershop. I believe your time and money would be better spent at an establishment that prioritizes customer service and maintains a clean and welcoming environment.

Feb 06, 2024

I got all my hair shaved off.

Feb 06, 2024

I had my haircut with an old black guy who destroyed my hair. He cut my front hair from base. Worse experience in my life. He doesnt know how to cut hair. He should stop this business. He charged me $35 for a job that he doesnt know.

Feb 06, 2024

Loved the haircuts my kids and I got!!

Feb 06, 2023

Although Tammy is good at what she does she needs to be better with time. You might as well be a walk in because we sat in that barber shop for a legit 4 hours even though we had an appointment at 4pm. She does not acknowledge the fact that you are just sitting there and that is super unprofessional! If there are any other locticians out there please open up a shop in Frederick so we can have options.

Feb 06, 2023

I don't feel that the barber really knew how to cut the back of my hair...which I called prior to ask if someone could cut straight/Caucasian texture hair. I just wanted a shape up/razor cut in the back. It didn't turn out terrible, but not really faded as I would have preferred (a little choppy) & showed the picture of what I wanted. It also took way longer than it should have (if he was an experienced barber).

Feb 06, 2023

I really like Tammy BUT she really needs to do better with time management and consideration of her clients, especially those that have been regulars for years. I speak for multiple people as I type this. Tammy has a very nonchalant attitude when it comes to her being inconsiderate of her clients and their time. She gives a vibe of, she knows that she is going to have clientele because it appears that she is the only loctician in the area. Which is actually not true..you just have to look and ask around. I’ve tried with Tammy on multiple occasions, but her nonchalant attitude and total disregard for her clients time, as if we don’t have lives..pushed me to take my business elsewhere. Myself and others have been going to Tammy for years and this has been a constant problem. Tammy needs to do better, but I’m not so sure that she’s willing to. Sadly, I feel that it will take Tammy losing her clientele and her livelihood for her to really take this serious and make a change.

Feb 06, 2023

Just wanted a quick military trim. Waited a long time.

Feb 06, 2023

Love this barbershop. Alicia is dope!!

Feb 06, 2023

My husband took my son in for a haircut tonight. Eric absolutely butchered his hair. My son was very clear about what he wanted. He showed the barber a picture and was assured that he could do the cut. It looks nothing like what was requested. My son had an Afro. Eric cut most of it off. He came home hurt and angry. I do not recommend this barber at all. Highly unsatisfied.

Feb 06, 2023

Stephen gave my Son and I the greatest haircuts of our lives! So satisfied we will be coming back every month!

Feb 06, 2023

Tammy is hand downs the best loctician I been to in the area, but is not a respector of time and very unprofessional. She is very nice and respectful when she actually shows for an appointment. My first appointment she relocated and did not notify me. I showed for the appointment, call several time, but received no response. She texted a few hours later asking if I could come in, I live 30 mins away so I rescheduled. Next appointment she did and awesome job. My son hair looked great, loved it. From then on I normally booked the first appointment on Saturday, around 11am. Only once did she show on time.This went on for about a year, like I said, she is good, and I was desperate. In December, I had three appointment and she was a no show for each. No call, did not answer the phone or respond to texts, nothing. The appointments weren't even on the same day. My kids left school early, I had to scramble to find someone to do their hair before Christmas. Such a waste of time. At the end of the, it is like she knows how good she is so, she can afford to be unprofessional and completely disregard clients.

Feb 06, 2023

Um lugar bom

Feb 06, 2023

Unprofessional, lazy, mean I don’t suggest coming here, do for the research and talk to the hairstylist before you give them your money, because the people who work here just want money, they don’t even want to do your hair they just wanna get your money and make you leave, I left with not liking my hair, please do not come here

Feb 06, 2023

Very nice service ,they are professionals

Feb 06, 2023

Went to get extensions on my dreads. Biggest mistake ever. The girl didn’t know what she was doing. A couple years later I had to cut my dreads because they were too heavy. She did the extensions over my natural dreads. Not at the tips. That’s a no no in hair and if I wasn’t nice I would have probably shot the place up. Have a 1 star because I couldn’t give less. They ruined my hair. They should be ashamed of themselves hiring her. She’s 100% ignorant

Feb 06, 2022

A so so hair cut.

Feb 06, 2022

By far the worst barber experience ever. Zero customer service skills, they do not listen to customer's directions, loud music. Very rude barbers with no hair cutting skills. I will never go again. I would have given them a negative score but the lowest here is 1.

Feb 06, 2022

Don't get your hair cut here.

Feb 06, 2022

Horrible Customer Service !!!

Feb 06, 2022

I am new to the area and I just left this horrendous establishment and I couldn’t be more upset. I believe my barber’s name was Jake and as soon as he began cutting my hair I knew it was all downhill from there. A tell tell sign of a bad barber is being too gentle and barely pressing the clippers to your head. That is how my entire experience went. I asked for a temp fade and the man had no technique of how to perform a very simple haircut. There is no progression of blending my hair up to the top, neither sides of my head are even, and my lineup is flat out weak. I paid $35 to come home and watch YouTube tutorials to try and fix my hair. Do not come here.

Feb 06, 2022

Would not wear mask when requested

Feb 06, 2021

Erik is on point. Thanks

Feb 06, 2021

Very unprofessional!!!! Never on time!!!!

Feb 06, 2021

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