Black Label Salon 25 and Tanning

Feb 04, 2025

Warning! DO NOT get your hair cut here, especially if you have grown your hair out after losing it to chemotherapy or pregnancy. The hair stylist at this location, Miguel, doesn't know how to properly brush fine hair and will rip it out. He also doesn't know how to cut and style hair. Here is what happened to me after I visited this salon: After my hair finally grew out from hair loss, I came here two months ago for a simple one inch trim and ended up with uneven layers, thin hair, and bald spots. Normally, I only share positive reviews, but I am traumatized and have decided I should warn others about my experience, so the same thing won't happen to them. Miguel couldn't even brush my hair properly. He ripped it out, and it was painful. After that, he decided to thin my hair with thinning sheers. I have no idea why, never asked for it, and didn't even know that this was a technique. He used the thinning sheers on top of my head, my parietal ridges, and temples. He started cutting near the roots and even trimmed my baby hairs. Keep in mind, I only came in for a minimal trim. I told him I wanted to keep my hair long since it took about 2 years to grow out after pregnancy. Now my hair is uneven in all directions, it looks frizzy, thin, and cannot be styled or fixed until it grows out. It will take at least 2 years for my hair to grow back to how it was before I entered this salon, and that's only if the hair that was ripped out is able to grow back at all. I will never return here again.

Dec 05, 2024

I love tanning in short increments and it really helps get me through the cold NYC fall and winter months (mentally!). I was hesitant to go here because on Google it looked like they only had stand up booths, but woah was I wrong. They have multiple tanning booth options both lay down and stand up. The salon itself is clean, spacious and homey. The owner Lee is charming and friendly. Also, they'll hold on to your lotions which is wonderful. So glad they are here and I'm sure anyone who interacts with me during the SAD months will also agree!

Dec 05, 2024

it’s the best tanning in nyc, everyone who works is super helpful and sweet always accomdates my needs. the beds are really strong !

Nov 05, 2024

Beware of Aggressive Sales Tactics and Poor Customer Treatment I used to enjoy coming to this massage place, but my recent experiences have been extremely disappointing and stressful. Back in 2019, I was aggressively pressured by the owner to purchase a 10-massage package for $1,630, even though I repeatedly explained that I rarely get massages and didn’t want to buy it. I was assured there was no expiration date on the package, so after 15 minutes of relentless pushing, I eventually agreed to purchase it with the understanding that I could use it over several years. Since then, my significant other and I have occasionally used the package, but starting in 2022, things began to go downhill. The owner claimed not to have a record of my purchase, and I had to repeatedly show my receipt to prove I bought the package. It was a frustrating experience, especially since they marketed the package to me so aggressively. In 2023, things escalated further. The owner's son became involved in the business and, when my significant other went to use the package, he rudely insisted it had expired after one year—despite the fact that we had used it multiple times over the course of several years. After a heated discussion where my significant other tried to explain the original agreement, he yelled at her in front of other customers, asking, "Who would allow you to use a package years after purchasing it?" He was unprofessional and disrespectful, which left her feeling humiliated. He eventually called me, and the conversation was equally frustrating. I explained to him that his mother had been the one to aggressively sell me the package with the promise of no expiration date. His behavior made me feel that the business was operating in a predatory manner, switching the terms on customers after they had already committed. Despite this treatment, he allowed us to continue using the package, but every subsequent visit was met with hostility. The final straw came when my significant other went for the last treatment. The owner's husband rudely implied he was doing us a "favor" by allowing us to use the package, even though we had paid in full for it. They even interrupted her massage session to ask for my phone number, when she was willing to provide it to look up my package, prior to the massage and despite the fact that they knew who we were. The masseuse Wendy is fantastic—kind, professional, and excellent at her job. Unfortunately, the owner's family is ruining what could be a great experience. The business plays loud music, disorganized, and treats customers who have prepaid packages poorly. Their tactics feel like a classic bait-and-switch, and the way they handle customers is completely unprofessional. I would not recommend this place. The stress and hassle of dealing with the owner's family outweigh any potential benefit of the massages themselves. It's a shame because the massage staff, especially Wendy, deserves better. -------------------------------------------------------------------------------------- Follow up response: Thank you for your response, but I’d like to clarify a few points. I did not "take advantage" of your services. When I bought the package in 2019, I was assured there was no expiration date, which is why I agreed to it. I also mentioned that I don’t get massages often, and the owner reassured me I could use it as needed. Suggesting I misused the package is frustrating, as I followed the original terms. It’s disappointing to see conditions change after the purchase, especially when I’ve always complied. We never asked for special treatment; we simply used the services we paid for. Any misunderstanding about expiration should have been communicated upfront, not after years of usage. While I appreciate redeeming some services, I don’t appreciate being harassed while using what we rightfully paid for. Businesses should honor their promises, and to suggest otherwise contradicts what was initially told to us. Thank you for your time, and I hope this clarifies things.

Oct 05, 2024

Really high quality beds and they actually take care of them — making sure the mister in the tanning bed is full, radio and speakers work, so it’s a really relaxing experience on top of getting a great tan

Oct 05, 2024

Wendy gave me a Simple Pedicure. Great service and even gave me a foot massage and I was the last customer that evening. Very nice atmosphere.

Sep 05, 2024

Absolutely love this tanning salon! The beds are in perfect condition and really high-quality and the owners are wonderfully sweet. It’s very easy to get to and right next to a Whole Foods and never has a line to wait for bed.

Sep 05, 2024

Best place if you live in Friday very convenient I have a five star experience. My girlfriend was looking for a great place to get her nails done and she said it’s the only place that does it right also every tanning machine available to thumbs up from this guy.❤️❤️

Sep 05, 2024

Great experience and clean place!

Sep 05, 2024

Great tanning spot in FIDI as well as amazing massages.

Sep 05, 2024

Have visited tanning beds in various cities and this is by far my fave. High quality beds, products available and super friendly staff. Definitely recommend!

Sep 05, 2024

I have been a customer for a few years and highly recommend this tanning salon. High quality machines, clean rooms and very friendly personnel. I don’t have a single complaint.

Sep 05, 2024

I have been a loyal customer for over 6 months, and love the service. They are kind, affordable, clean and provide a great tanning service! Thank you!

Sep 05, 2024

It was an easy process and enjoyable experience, customer friendly staff.

Sep 05, 2024

Just moved downtown and needed to find a new tanning salon, I used to live in midtown and would usually go to Beach Bum but, Black Label Salon did not disappoint! Better beds,cheaper pricing and very clean. I would def give them a shot!

Sep 05, 2024

Love this place!

Sep 05, 2024

Really nice, clean cozy place I like it !

Sep 05, 2024

owner Lee is the kindest person, I get tanning here, love it! salon is beautiful and newly renovated

May 05, 2024

I got here last Saturday without an appointment and with limited time available. Lucero understood exactly what I needed, she did a super neat gel manicure in 30 minutes and THE BEST 30 minutes chair massage I ever had. She was AMAZING! I got out of there feeling like a different person.

Apr 05, 2024

Very helpful and nice, not sure why they don’t have a better rating

Mar 05, 2024

Can’t believe a place like this exists in the FiDi area! Must come see and enjoy thank me later

Feb 05, 2024

Did you guys hire Cesar? If you did, that was a brilliant move!! He's as good as it gets. I highly recommend him and encourage new and faithful customers to request him as your hairstylist. Bueno!

Feb 05, 2024

Extremely let down by my experience at this salon. My haircut was a complete disappointment, especially considering the high cost. The experience was made worse by the tense environment – I heard the owner/manager yelling at employees, which was really unsettling. Despite the salon's upscale appearance, it's clear there are serious issues, like the mistreatment of staff and questionable practices. This is actually my second attempt at leaving a review – my first one got deleted. I never write bad reviews, but I felt compelled to share my experience this time. People should know what they're potentially walking into with this place.

Feb 05, 2024

Great, luxurious, very large space. One of the best massage ever. Great Tech for my pedi and I also used their Tanning Bed KBL 7900 top of the top. Thank you.

Feb 05, 2024

If you have never been scammed your whole life, go to this place and they would let you experience it BIG TIME. I had my keratin treatment done in their salon, paid $450, only to have my face irritated by the negligence of the hairdresser. She kept pushing my head, and was agressively pulling my hair.

Feb 05, 2024

Love my haircut!!! Very hard to find a place I can trust to cut my hair properly...but I found it here!!! I definitely reccomend!

Feb 05, 2023

Terrible terrible terrible. Do not tan here do not get your nails done here I do not recommend this place to anyone unless you want to be SCAMMED out of your money. SCAMMERs!!!!

Feb 05, 2023

Best massage in New York. I get an amazing and very professional deep tissue massage in a very clean, private room. This is a very large, clean, and elegant salon with excellent manicures and pedicures as well. Highly recommend.

Feb 05, 2023

Great pedicure 👌 I'll go back for more treatments 100%

Feb 05, 2022

Best nail and massage anywhere!

Feb 05, 2021

Best mani/pedi in town!