Cristina O Dominican Salon & Nails Spa

Jan 30, 2025

This was my first time at this salon. Glenis got me started as soon as I walked in. From the wash, deep condition, blow out , trim and style. She was amazing. They have a customer for life. My hair feels amazing and my mom is going to go get her hair done.

Dec 06, 2024

I went to the salon for the first time yesterday and had a great experience. Ramona immediately got me started. She washed, blow dried and curled my hair. She was very gentle and did not use very high heat which is normally the concern with most salons. She used a lot of heat protectant as well which was appreciated. Overall I got done in under 2 hours and left with bouncy shiny hair. 10/10 will definitely return.

Dec 06, 2024

Santa did an amazing job on my hair. She took her time & was so nice! 🩷

Dec 06, 2024

Santa did my wash and blow out. She really took care of my hair. It felt soft and healthy. She was also very kind. I highly recommend her especially if you have natural 4c hair like mine.

Nov 06, 2024

Best service ever!! I came here to get a silk press by Ramona and I was amazed by how well it came out, she was so nice and complimented everything about me and I have to give this place a 5 star rating

Nov 06, 2024

Excellent service. I didn’t have an appointment but Santa took great care of me. Definitely coming back.

Nov 06, 2024

Glenis is the best, every time I go she treats me like a princess and leaves my hair perfect and shiny and my hair lasts for many weeks like the first time she did it for me. Thank youuuuu😘❤️

Nov 06, 2024

I came in to the salon for a wash and blowout, in a hour and 20 minutes I was out the door! My hair felt and looked so good. Santa Rosario is the absolute best! I will definitely be back to see her :)

Nov 06, 2024

I got a blowout service by Santa and I was so happy with my results! She was so kind and gentle with my hair. I definitely recommend her!

Nov 06, 2024

If you’re ever at Cristina O, please ask for Santa, she is an exceptional stylist. Very professional and goes the extra mile. Thanks Santa!

Nov 06, 2024

Review in Spanish and English: Este lugar fue una oración contestada cuando conocí a RAMONA Y SANTA. Mi historia: Me acabo de mudar a Maryland y, siendo una fanática del cabello para el alisado permanentes y secados dominicanos, oré antes de buscar en Google una peluquería. Y como siempre ¡DIOS ME ENTREGÓ MI PETICIÓN! Ayer llamé y recibí una respuesta inmediata y me invitaron a venir sin dudarlo después de que fueron tan amables de darme instrucciones exactas de cómo llegar. Hoy mi día en el salón no podría haber sido mejor. ¡Cuidaron mi cabello como lo he hecho en el pasado con alisado permanente, acondicionamiento profundo y coloración! ¡Sin mencionar una pedicura que se hizo mientras todo esto ocurría! ¡Todos fueron geniales! Me mimaron con café y galletas como se hace en las peluquerías de República Dominicana. ¡Este lugar es EL LUGAR PARA MÍ MIENTRAS ESTÉ AQUÍ! ¡Incluso mi esposo se sorprendió al ver resultados tan buenos y en tan poco tiempo! ¡Gracias! ¡Gracias! ¡Gracias A TODAS! The translation: This place was an answered prayer as I met RAMONA AND SANTA. My story: I just moved to Maryland and being a hair fanatic for Dominican perms, deep conditioning and blowouts I held a prayer before I went on my google search for a hair salon. And as always GOD DELIVERED! Yesterday, I called and I received an immediate response and I was welcomed to come in with no hesitation after they were so kind to give me exact directions. Today my day at the salon couldn’t have been better. They cared for my hair as I have done for the past with perm, deep conditioning and coloring! Not to mention a pedicure that happened in the interim! They were all so great! They pampered me with coffee and cookies just like it’s done in the Dominican Republic hair salons. This place is THE PLACE FOR ME AS LONG AS I’m HERE! Even my husband was surprised to see such great results so fast! Thank you! Thank you! Thank you TO ALL!

Nov 06, 2024

Santa was excellent I will definitely allow her to service me again

Nov 06, 2024

This place is amazing ! They take very good care of your hair, and make you feel at home. I’ve been coming here for about a year now, I’ve never been disappointed!❤️

Oct 05, 2024

They provide excellent customer service, very professional. I highly recommend. Great job

Aug 05, 2024

I have been coming to this salon for the past two years now, and wow! I love my hair! Whether fully natural blow outs or in between my protective sew-in style I can get a nice wash, roller set and blow out. Thankfully this salon makes it convenient to get my hair done near my home and it always looks so nice! The stylists are very kind and honest upfront when you ask about the price. I’d highly recommend this place!

Jul 05, 2024

I swear they worked their magic on my daughter's hair today. I literally thought I was going to have to cut her hair completely off after she got in our community pool, to much chlorine was added and it completely dried out her hair and almost knotted her hair completely but these women worked their magic and brought my baby's hair back to life. I can definitely say they did the damn thing today. And for all the worked that was put into this is was fairly priced no complaint.

Apr 05, 2024

From the moment I walked in, the staff made me feel welcome and comfortable. My stylist, Santa, took the time to listen to what I wanted and nailed it. I left feeling rejuvenated and confident. I highly recommend this salon for anyone looking for exceptional service and a fantastic hair transformation.

Apr 05, 2024

I came here a while ago for a silk press. When I washed my hair, all my curls were dead and it had a VERY STRONG CHEMICAL SMELL! I later found out that smell was due to a keratin spray/treatment being done on my hair WITHOUT MY CONSENT!!! I didn’t even have heat damage before and my curls were dead for months until the treatment wore off!! I have went to other Dominican salons and never had this issue. So I would not recommend!!!

Apr 05, 2024

Santa is so attentive and does wonderful job with color, silk press, set, trim. Amazing.

Feb 06, 2024

CREATES BEAUTIFUL STYLES!

Feb 06, 2024

Elsa amd team are we are wonderful and accommodating. Have you on weekly specials.

Feb 06, 2024

Everyone was very welcoming. Fast service, great customer service experience for my first time being there. My daughter loves her hair, she got a deep conditioning treatment, wash, style with a trim and they give out coupons when you spend a certain amount. Melody did her hair. They will definitely be seeing us again. Thank you, Melody!

Feb 06, 2024

Friendly staff. Hair looks great every time!

Feb 06, 2024

I wanted to make an appointment but couldn't get through when I called. There was a message that said they took walk ins though. The salon is a decent size, they have several seats in the waiting area, and they took my daughter a few minutes after we walked in. One person washed her hair and another styled it. My daughter's hair is very curly and thick and it took some time but the stylist got her hair very straight and spiral curled it. It came out nicely.

Feb 06, 2024

I've been going here for years. My favorite salon ever.

Feb 06, 2024

I’ve been 3x and, enjoyed my experience on all occasions. Fast service I called and someone returned my call told me if I made it by 6:45pm I can be seen. I was out of the salon by 7:30!! This last experience on 6/29/23 was amazing my hair was so flowy. Romona did amazing not too much heat (which I was afraid of) my hair was still silky & straight! I will be coming back x everyone was so nice. Thank you ladies

Feb 06, 2024

Love romona

Feb 06, 2024

Muy agradecida y super complacida con la atención de santa quede muy complacida con mi peinado

Feb 06, 2024

Response to Elsa's response below: Rating yet another 1 star for Elsa. What a long-winded way to avoid accountability. Even to go as low as insinuating that I would 'act a certain way' or 'dehumanize' a member of your team because of the language barrier mentioned. That's unbelievable. As a business manager, this is very low of you and I hope you can step outside of your ego and resolve the issue at hand, rather than writing an essay attempting to portray yourself as a Saint and make implications. Having worked in customer service myself, I make it a point to be courteous to everybody. My mentioning the language barrier with Romana was NOT a complaint, and had nothing to do with lack of respect for her or inferiority. I'm sure you have disrespectful customers who may act as such, but that is not the case here. It was simply to highlight the difficulty in trying to understand the pricing inconsistency policies before I asked to call you. To my point, if your salon pricing and policies were clear and consistent to begin with, that wouldn't be a factor. Romana is the best stylist there, and I always treat her (and any other staff member for that matter) with the utmost respect. Even when I was confused prior to calling you, I remained courteous with her, as I know that the salon's operational issues aren't her responsibility. I stand firm on what I said in my initial review and the issue at hand. Your prices are unclear and inconsistent - as expressed by multiple other patrons under this review section. It would behoove you to hire a consultant to teach you customer service skills, because they are clearly lacking. Take care.

Feb 06, 2024

The service was great. However when I went tonpay i was charged $150.00 for a color retouch and trim..this is my 3rd time at this establishment. I did not pay this much when i had all of my hair colored. The second time I was charged $135 for a retouch when I was informed the cost would be $90 because of the length of my hair. I do not have shoulder length hair. I will contact consumer affairs the prices should be posted vs. Charging what you feel. 😀 #dispute Reason price should be posted for ALL services

Feb 06, 2024

This is the worst place I have ever been in . They have zero customer service. I called and booked for a roller set only to get here and washing my hair first was a hazzle. Then they got the nerve to tell me my hair is too nappy for them to manage. I ended up leaving the shop with wet hair and water dripping on my back . Terrible . If there was a zero start I wil rate that . I highly do not recommend this place

Feb 06, 2024

Too expensive, they are a rip off. They use a lot of heat, not worth it.

Feb 06, 2024

Went to this hair salon to get my hair fixed . I was attended by Bibi. Very nice lady. My hair came out nice 😊

Feb 06, 2024

tl;dr: Unclear pricing & horrible customer service from Salon Manager, Elsa. Wow..I went to post my review and noticed other folks have had the same issue. Not surprising! Totally agree with Dana, T.J. and Sepe in the previous reviews. I've had generally OK experiences at this salon in the past, but I recently encountered a significant issue with their customer service, which stems from their unclear pricing policies. Prior to visiting the salon, I called to inquire about a blow-dry service and spoke with Elsa, who is the salon manager. During our conversation, I mentioned that my hair was already washed, and Elsa confirmed that they could provide the blow-dry service. Elsa was not present when I arrived. After the service was completed, the stylist, Romana, who had limited proficiency in English, initially informed me that the cost of the service was $85. This came as a surprise to me, as I had specifically received only a blow-dry. On previous visits to the salon, I had received the full service (wash/set/blow-dry) and I had been charged varying amounts, such as $85 and $65. The inconsistency in pricing left me confused, as I had anticipated a lower cost for a partial service. In an attempt to clarify the situation, I asked to call Elsa. Elsa explained that, regardless of whether I had washed my hair before coming in, the salon's policy was to charge the price of the full service (wash/set/blow-dry). I had not been made aware of this policy during my initial inquiry, and it was not mentioned on their website or through any signage in the salon. To further complicate matters, the salon's website listed "Blow Dry" as an a-la-carte service, leading me to believe that they offered this service separately. Additionally, when I questioned the inconsistency in pricing during my previous visits, Elsa attributed it to potential errors made by the stylists due to their unfamiliarity with the POS system. However, I expressed that this was not my responsibility. Reluctantly, I agreed to pay $65 at that moment to avoid leaving without payment, but I also expressed my intention to dispute the charge due to the salon's lack of pricing consistency and their failure to communicate the full-price policy for a partial service. What made matters worse was Elsa's behavior during our interaction. She was extremely rude, frequently interrupting me and speaking over me while I was attempting to express my confusion. Not a hint of understanding or humility. She even told me that if I didn't like their "policies," I didn't have to come back. This behavior was particularly disheartening because, overall, I had a positive opinion of the salon before this encounter. In retrospect, I've observed other customers at the front desk expressing similar concerns during previous visits. It seems that this recurring issue is a result of the salon's unclear pricing policies and operational inefficiency. Separately, they often don't use proper detangling techniques, as they tend to begin detangling from the roots and work their way down. During each visit, I find myself needing to gently remind them to start detangling from the ends instead. In addition to this, I've experienced an incident where a small section at the front of my hair seems to have been burnt off. I suspect that this may be attributed to the intense heat emitted by the dryer, which heats the metal clips used when setting my hair in rollers (which is partially why I only opted to get my hair blow dried during my most recent visit, to avoid this happening again). If you're going to charge premium prices for your services, it would be reasonable to expect that your prioritize the health and well-being of your clients' hair, and treat them with respect!