Elements Massage

Jan 15, 2025

Elements Massage South Loop, now offering skincare services! Included in Membership!! Non-members Welcome!

Jan 05, 2025

Great management, the GM is great and knows how to handle escalations very well. The assistant manager needs to do better.

Jan 05, 2025

I had a massage with Larry today. Overall, the experience was pleasant. The massage was good, but it felt like Larry was a bit detached during the session. Some therapists really "feel" your knots and work with intention, but this felt more like a routine task, performed well to be sure, but not particularly engaging. The more unpleasant part of the experience was with the receptionist. As I was leaving, she informed me of a $15 additional charge because Larry was apparently an "elite therapist." I didn’t notice this fee when I made the online appointment, and when I pointed this out, she insisted that the charge was disclosed. Unfortunately, her tone came across as aggressive, and it felt like she took the situation personally, almost arguing with me. The manager intervened and removed the charge, which was a fair resolution. While $15 is certainly not a large amount, I do think that charges like this should be clearly disclosed up front. In the end, the experience was fine, but the receptionist's attitude definitely left a negative impression.

Jan 05, 2025

The staff is extremely professional and kind. They went the extra mile to pair me with the right massage therapist to suit my needs. Larry, one of their elite therapists was excellent. As someone who has had multiple injuries and chronic pain over the years, and getting massages therapy regularly over the last 12+ years, I can confidently say this was one of the best deep tissue massages I have ever had. He is clearly very knowledgeable but also very intuitive in his practice - not always the case. I came in with extremely tight hips, shoulder/neck tension and lower back pain and despite the intensity of the deep tissue work he performed, I left feeling relaxed and had immediate relief. The next couple of days I felt looser and better than I have in months. Highly recommend anyone in need of deep tissue bodywork to see Larry.

Dec 05, 2024

Highly recommend but I'm not sharing names :)

Dec 05, 2024

I've been a member here for a few years and I absolutely love the place. Always accommodating aod friendly staff. Some of the BEST therapists and they offer so many services. Highly Recommend

Dec 05, 2024

Ok this is the worst massage I’ve ever had! I made an appointment for me and my friend. We both wanted female therapist but they don’t have two female therapists are available at the same time so I told them 6pm for me, 6:30 for my friend. When my friend came they said oh my friend was late and the therapist would be male masseuse, then my friend didn’t get the massage, later I found out they charged me cancellation fee. They made mistake but still charged me cancellation fee which was incredible. Even worse was the massage! I arrived early, the therapist came into the room to start the session after 5 mins of my appointment, but she ended at 6:55pm, i was asking her why we ended the session early even we started late, she said at their spa, they give 5 mins for client to undress and 5 mins to dress up. Ive been to so many places but I’ve never heard of that type of thing, so keep that in your mind, when you book 60 mins with them you only get 50 mins massage. And the massage was pretty bad, she kept hurting my spine by using her elbow, I still felt hurt the next day. I don’t recommend this place

Nov 05, 2024

Excellent service

Oct 05, 2024

Booked a session on 9/16/24. During my massage I told the masseur I was listening to music on my phone. Half way through the massage I told the masseur I was going to take my headset out and turn off my phone. While closing my apps my screen was froze on my FaceTime app (the call ended before my massage) My screens just show the last image before I close my apps. When I scheduled my next session, I was accused of being on the phone and for safety reasons I had to reschedule. Shouldn’t have to put up with bad attitudes or weird vibes if i am spending my money and did nothing wrong. For anyone reading this just go to Hand and Stone spa (very professional and knowledgeable). It is located a couple doors down. Save yourself the headache.

Oct 05, 2024

I went there to redeem a certificate for my birthday, so it was very nice to start off my birthday with something relaxing. Teresa was my massage therapist. Teresa was very professional very relaxing very soothing. I’m not sure how long she’s been doing this, but it seems like she’s been doing it her whole life. I usually hate massages massages because they tend to hurt. Don’t get me wrong, it hurt in the beginning, but I told Teresa and she magically got the pressure PERFECTLY!

Sep 05, 2024

Great location, great price, great staff, and fabulous massage! Teresa found knots I didn't know I had and worked them until they were like butter!! After 4 days of Lollapalooza on my feet, I left feeling so relaxed and no pain! Would come back again and again and will send others there as well!

Sep 05, 2024

Professional and well trained staff from beginning to end!

Aug 05, 2024

Great place to get messages

Jul 05, 2024

I received a prenatal massage today at Elements in South Loop. I booked a 60 min massage with an elite masseuse. The establishment itself was nice and clean. Front desk staff was kind and courteous. The low rating is because my massage wasn't a full 60 minutes. I was warned that this can happen in chain places like this but thought to give it a chance because it's in such a convenient location. The massage itself was decent, but in my pre-massage paperwork that I was asked to fill out through text beforehand it asked me if I would like aromatherapy which I selected yes but didn't receive. My masseuse also was listening to something in her airpods, which honestly, wouldn't have bothered me so much if I had received a full 60 min massage. However, hearing that music faintly alongside the spa music was a bit distracting. Pretty disappointed in the experience. Would not recommend unfortunately.

Jun 05, 2024

I’ve been going to this place since 2019. Larry has always been the person who helps me relieve my upper body pain from working in front of a computer all day. Clenisha helped me during my pregnancy with her prenatal massage skills. Highly recommended!

Jun 05, 2024

Overall, I am not convinced about their professionalism or knowledge/skills with providing prenatal massage, which is what i did. The staff explained nothing to me about prenatal massage, how is it different from other regular massages, how it can be carried out, and what some of my options may be. So my experience was like this: the staff greeted me nicely and after introducing me to the room, she told me I could undress to my comfort level. I kept my pants and t shirt on, and when the staff came back, she seemed to be surprised and even a bit frustrated and for a second i think she literally said "I need to do some more research". Huh?! And then she recollected her self and explained very quickly she could not do compression massage because it's a pre-natal massage. I agreed to the no compression massage option since I was not offered or aware of any other options. For the rest of the time, basically I was lying there and she gently touched my head, shoulders, arms, neck, and feet... which overall was not uncomfortable but was not one would expect when coming to a massage. My 1 hour experience with them did not feel much different than me just lying on my own bed and just napped for an hour.

May 05, 2024

Had a 90 min massage here with Rodmon. Rodmon was great and checkin/out was smooth. However the massage table that I was put in had a broken face support. I frequently had to adjust my face because the soft portion kept on shifting which was not relaxing. For the prices at this studio, I’d expect their tables to be fully functional

May 05, 2024

It’s been the same relaxing experience every single time.

Apr 05, 2024

Great experience

Apr 05, 2024

I had an amazing experience. This was my first time getting a professional massage. Theresa did an amazing job. I will be back for future appointments. Thanks again Theresa ❤️

Apr 05, 2024

Larry is great

Mar 05, 2024

Been seeing Steven every couple months for the last year, and just gotta say what a guy. Highly recommended. Every session has been a great experience, very professional. Speaks Spanish as well. +++

Mar 05, 2024

I had an excellent experience. Thank you