Frais Spa at The O Hotel

Feb 05, 2024

Booked my appointment online through the app. Couldn’t get ahold of anyone on the phone to answer questions. Hours to reply to text. Day of the appt they tell me someone called out and they can’t provide the couples massage we paid for. Fine, I politely request a refund. They completely cease to reply. Now having to go through credit card company. Avoid this clearly incompetent and dishonest establishment.

Feb 05, 2024

I’ve booked a 60 mins massage on the 7th of May 2pm with Helga, paid and confirmed the appointment straight away using MindBody app. I have arrived 10 mins early to a locked door and no staff members around. I’ve called and no one answered, I also talked to employees at the reception and no one so the spa staff members today. I have a flight soon so I want be able to rebook. I want a full refund and apologies for the inconvenience

Feb 05, 2024

best 1st massage ever by brandon! it was amazing, will definitely return

Feb 05, 2023

5 star available

Feb 05, 2023

Amazing customer service, coming from out of town and they really worked with our schedules. Highly recommend

Feb 05, 2023

Dont do it. I bought a spa package and havent been able to contact them since. They completely ignore the phones. The customer service isnt just bad its non-existent.

Feb 05, 2023

Great place!

Feb 05, 2023

I almost don’t want to write this review because I don’t want this place to blow up and then be impossible to get in to. Jennifer is the best massage therapist I’ve ever been to. So thorough. I’ve been to her 3x and will continue as often as I possibly can!

Feb 05, 2023

I previously given a 4 star review but I’m so disgusted by my return visit. There was no one to check in and I wandered into to spa and found my own locker. Then after I was waiting for massage My therapist Jennifer informed me she would be 30late! There is no sauna or steam services like promised. After tipping, I found a mysterious $25 charge on my cc almost 15 days after my service. I called and complained and was told that was the tip she felt she deserved. That’s fraud!!! IT WAS A BAD MASSAGE AND THEY WILL STEAL FROM YOU!

Feb 05, 2023

Jennifer was absolutely amazing!! One of the best massages I’ve had in my life. Great spa overall and easy to book.

Feb 05, 2023

Jennifer was incredible her fingers are so so strong! I will absolutely be adding this to my wellness routine!! Must try when in LA

Feb 05, 2023

Love this place!

Feb 05, 2023

My wife and I booked a massage together but not a couples massage. They gave us a rose petal, lemon, and sea salt foot soak and some nice tea to drink to start off. Then they put us in the couples suite which was a nice bonus. This place is nice, clean, and the staff is friendly. The massage was excellent. The masseuse focused on the areas I told her to and avoided the areas I told her to avoid. My wife and I left feeling very relaxed. I would definitely go back.

Feb 05, 2023

My wife suprised me for my birthday with a couple massage and a facial, which tbh was very good, the problem started at the billing, we tiped her 20 bucks, the day after we check the bank statements and understanding that she charged us 70 bucks for tip. We called her and she claimed that she asumed that this is the tip they deserve, and that she absolutely not gona give us back the other 50 she literally stoled from us with out permission It is sad that a place that try to seperate itself from any other low class massage parlor acts the exact same way You need to be careful what kind of ppl gets your card information. Obviously we gona despute this charge but those ppl client service is absolutely disgraceful I highly recommend any other spa place for your spa day

Feb 05, 2023

최선을 다해서 노력해주셔서 감사한곳입니다.

Feb 05, 2022

I highly recommend Frais Spa. I think it's the best massage spa in downtown Los Angeles! It was quiet simple for booking, I got a text message after I left a voicemail and it was just simple and quick. And Jennifer is the best massage therapist i ever met. I'll definitely be regular. I normally park at Ralph's(90 mins free parking with receipt) to go to Frais Spa and get a drink after the massage. :)

Feb 05, 2022

Impossible to book. We have been trying to schedule a couples massage for the past month with a Groupon and they constantly reply only through text message saying they have no availability. And their website's booking option never loads. Seems like they are just cashing in on the Groupon deals and never allowing us to actually redeem.

Feb 05, 2022

Great couples massage

Feb 05, 2022

Great massage

Feb 05, 2022

Me and my best friend enjoyed our time at the spa, he was sleep the entire time. This was my first facial and I really enjoyed it, thank you!

Feb 05, 2022

The people were nice and we had great massages.

Feb 05, 2022

We had a lovely couples massage and Rosa foot soak. The staff was accommodating and friendly. We will definitely be back!

Feb 05, 2021

Amazing they were so sweet and the massage was absolutely unmatched!! I felt like i had a brand new body!!

Feb 05, 2021

Frais Spa was an amazing, relaxing experience! Overall, the spa is calm and clean. I received a deep tissue massage from Jackie and she was AMAZING! I will definitely be returning and I would highly recommend. The sauna afterwards was the icing on the cake after a great massage :)

Feb 05, 2021

Frais spa is great! So convenient for anyone who lives downtown! A nice environment, very private, and very relaxing. All their therapists are masterful professionals, but in particular I recommend Valerie!

Feb 05, 2021

PLEASE consider going to literally any other day spa. I bought a package on Groupon for $120 and not only did they not answer their phone the past week I’ve been trying to contact them for an appointment but I’ve had to communicate with them over text from a random number that reached out? On top of it all I started running a fever this morning and tried to reschedule my appointment I made not even 20 hours ago and they said no as well as being extremely rude. Awful awful awful

Feb 05, 2021

The reason I'm giving a 4 is bc my groupon included Aromatherapy and sauna but I got neither. I didn't remember to ask and no one mentioned it. Other than that Jennifer was amazing. My skin is glowing and soft and all my knots were kneaded away!!!

Feb 05, 2021

What an unpleasant experience. I arrived early as requested to fill out paperwork and the lobby is closed. After contacting the business, an employee arrives to assist me without wearing a mask. While waiting, the employee is on the phone booking an appointment. I asked about the complimentary beverage and am told it will be better after the massage. The business is also not clean.

Feb 05, 2020

I get a detox back facial at Frais every month. I don’t see my back but my partner does everyday. Gives me great results and confidence that I’m taking care of every square inch.

Feb 05, 2020

My grandmother has bad back pain and I wanted to treat her for her birthday. She got a 60 min massage and sauna from Yakira and My grandmother CRIED! So glad she liked it alot. Will try to make an appointment once a month for Yakira. She said Yakira did everything perfectly and she is no longer in pain! Ill be definately having my grandma back there! Gorgeous place. AMAZING service.

Feb 05, 2020

This business was not in the database with the Better Business Bureau, but I just submitted information about this business and filed a complaint against them for $534 in charges for services not rendered. This information may be publicly availably anyway, so I am also posting here. I went in for a massage treatment one time. The massage experience was good, the specialist did good work and gave good advice. The specialists they employ are all very good at what they do, they are reputable professionals. It's the business practice that's puzzling. They seem glad to take money but are not responsive for customer service resolution. I don't recall ever signing up for a massage membership and they don't seem to have records themselves. It took a little while, but I caught records of recurring charges from Frais Spa on my bank statement one day, temporarily froze my account, and filed a claim. The company has sent me vague text messages saying they'll look into it, they're busy, there's a bridal shower, please call back, etc.

Feb 05, 2019

Hidden gem in the middle of the hustle and bustle of downtown LA! It is a cozy, very zen, very relaxing place, the staff are friendly and welcoming. The aroma of eucalyptus permeates the air as you enter. There is trickling fountain, flowers and very comfortable sitting area. It sets the pace for your experience. I have had spa treatments at a number of luxury hotels over the years. This spa has the same level of service and quality as more expensive hotels. The difference is that there is a humble nature to this spa, which I quite enjoyed. It is not decorated or filled with expensive spa or other products. I felt no pressure to purchase products. There is an elegant minimalist decor which is very refreshing. You go to a spa to decompress and get pampered for a few hours or even a day. The focus of the spa is relaxation and well being - the art, trickling fountains and other elements communicate it quite well. I was very pleased with my massage. She asked the appropriate questions before I began, and commented that I was her "remote control". You will begin your journey with three deep cleansing breaths - to a wonderful sage scent which places you in the relaxation zone. Afterwards, you receive excellent care - the tension or stress melting away with each touch. She was professional, kind and very informed about her craft. After my hot stone massage, I left floating on air! Mission accomplished. Part of my package was an Aromatherapy Hot Steam treatment. However the the steam room was undergoing some small repairs, so I will be able to go back and receive this treatment soon. I look forward to my next visit!