Gould's Salon Spa - Germantown

Feb 05, 2025

My son loved his Gould's experience and Chad took great care of him. Thank you!

Jan 30, 2025

Elle 14 Studio (#32) is *the* place to go for permanent cosmetics. Lisa is amazing!

Jan 06, 2025

I have been a client at various Gould’s locations over the years. However, I find it inexcusable for Gould’s to discharge a talented colorist because a “Sorority Mom” complained to corporate. It is highly likely that her daughter damaged her own hair by bleaching it too frequently and over-processing it by repeatedly using hot irons and blow dryers daily without the use of heat protectant products. It is apparent that the management of Gould’s has lost the ability to make sensible decisions. The “Sorority Mom” lacks appropriate moral standards, as does the management of Gould’s. This matter could have easily been addressed without the "Sorority Mom" involving corporate, thus blowing things out of proportion. The situation should never have resulted in a skilled stylist with 15 years of experience being let go, especially not at the holidays. Truth be told, this “Sorority Mom” probably just didn’t want to pay for the services her teenager ran up at the salon. Gould's contacted me yesterday to move my 4 appointments to another employee. My response was that I do not agree with how my colorist/stylist was treated. I said, you may be able to let her go, but I choose where and with whom I spend my money. I cancelled the December appointments and let them know I would not schedule anything further at Gould's.

Sep 05, 2024

I'm officially done with Gould's. The main reason I go there is because I can get a same day appt. I do love that ab them but (and I've been to 3 different locations) the past few visits I've gotten not so great haircuts. The most recent one being not good at all. She did nothing I asked and she had me in the chair for almost an hour. Maybe I ask for a complicated cut. I just want an inverted bob ( I think that's what u call it) but that's not what I got. She barely took any length off and it's the same length all the way around so it looks like a mushroom. She also dropped the scissors 3times and never sanitized them before she went right back to cutting. Maybe that's normal. Maybe their floor is super clean. An hour in a chair seems like a really long time when she didn't wet my hair, she cut it dry, she didn't take off much length at all. In fact I'm pretty sure she didn't even cut the front section of my hair and she took less than an inch off the back and I told her shorter at least twice. I don't know maybe I expect to much, maybe I ask for a complicated cut but I can't continue to pay $60 ($10 tip) and not get what I asked for and now I have to spend more money going somewhere else and getting it fixed.

May 05, 2024

i had the pleasure of getting serviced by Crystal for a haircut and i was very pleased. i explained exactly how i wanted my layers and she exceeded my expectations 🤩 overall im very happy with my cut and ill keep returning for any future haircuts!

Apr 05, 2024

I have been going to Tracy to get botox and other fillers and she is absolutely amazing. She really knows all the products and has a good eye to help me achieve the look I want. Highly recommend. Also, Beth does my facials and she is also amazing and very knowledgeable and does a great massage as well. The nail techs are great and so are the stylist and the very friendly front desk. High end products also which I love.

Feb 06, 2024

Always a great place to get my girls their Christmas or BD or just because gifts.

Feb 06, 2024

Every BODY needs a reset. Goulds is the go to place for full body massages and waxing service...Ask for Carla in Cordova

Feb 06, 2024

From the front of the house, to the salon chair, these ladies, were very accommodating and inviting. I thought I made an appointment at the wrong salon the ladies at the front desk we so polite and prompt about confirming that I was in the correct location. Victoria did my hair for the first time and I am in love with it!! I’m so excited to have her do some highlights and color on my hair later in the month. On the way out the ladies at the front desk were so informative and answered all of my questions about the products available for purchase. This is why I prefer Gould’s!

Feb 06, 2024

Great service

Feb 06, 2024

Had gone there since it’s a franchise. Was expecting,at the least, a decent outcome. My moms hair didn’t look good (style) and her highlights were not evenly put in. The color was also faded in random spots. Overpaid for the service and quality. I got a cut and style. Pretty basic. Might as well have gone to great clips. It would have been less money for the same quality 😑.

Feb 06, 2024

I got my haircut and told the woman cutting it to give me a trim and that i like the length and she cut over 3 inches of hair off and when she cut up my neck real bad and it hurts to move because pf how much she scratched it with her razor (i told her no razor just a scissor cut also) i will not be going back ever as i genuinely feel i could have done better with a blender due to how uneven and strange my hair looks now

Feb 06, 2024

I’ve been here twice and I can say that both visits were awful. If you are a minority or colored person, they will look down on you. They won’t say it but they will make you feel weird. The last visit I went was 4 weeks ago and they cut my hair so bad. The lady rushed and acted like she didn’t care. It was uncomfortable. Not going back for sure.

Feb 06, 2024

Kristen js amazing!!! I got a U-shaped trim with face framing bangs. She was so patient, nice, and listened to everything I asked for. New favorite

Feb 06, 2024

Love this place! Friendly staff that cares about the needs of the clients. I’ve been using box color on my hair for 30 years. Had an appointment with Crystal today for a color correction and she went above and beyond to make me feel comfortable. She is very professional, knowledgeable and super sweet. I left there feeling like a rockstar. The color turned out perfect and my hair looks and feels very healthy. Will definitely go back for sure!

Feb 06, 2024

Loved my haircut with Kayla!!

Feb 06, 2024

Purchased a gift certificate for a spa day for a family member's birthday.

Feb 06, 2023

First time seeing Meredith. She listened and cut my hair perfect.

Feb 06, 2023

Good

Feb 06, 2023

Only called for their hours

Feb 06, 2023

The nice young lady who did my massage was very gentle and relaxing but the front desk young lady( Caucasian, small frame with very dark hair) was very dry and un concerning..what a way to represent the company.

Feb 06, 2023

Awesome experience!

Feb 06, 2023

I love Ms. Rosa! She always does a great job.

Feb 06, 2023

Love coming here, always leave happy! Thanks to Eunice

Feb 06, 2023

Susan is a wonderful hairdresser. She does an amazing haircut and has so much knowledge about hair styling. Love her!

Feb 06, 2023

This place is the best and you could not ask for a better person than Kristen Hendren.

Feb 06, 2022

I was Refused service because my Hair was "curly" from a person who has "27 years" experience. they will be hearing from my lawyer.

Feb 06, 2022

Very bad experience with brown threading. A v old women did brow wax for me and despite clear instructions she removed hairs from my left brow where not needed making me look ridiculous. I had to fill in the eyebrow pencil immediately after the wax. Not recommended for brow wax at all.