Gould's Salon Spa - Park Place

Jan 15, 2025

Got my bang trim today. Thank you! Keegan for your fantastic job. The length & the style is perfect! L❤️ve it!

Nov 05, 2024

Star is my barber and she does a wonderful job. It is getting more unreasonably expensive though for a simple men's haircut that takes 15 minutes. It's now $35. It was $25 just a year ago.

Oct 05, 2024

Let me start by saying my esthetician is AMAZING. I love her! And she is the reason the company gets 2 whole stars. The company, however, is skeezy and greedy. They have slowly increased their prices, which is fine, but without warning, they've decided to forward credit card processing fees to clients. I'm appalled. It's not that the fee is a lot, it's that the company chooses to use credit card machines and take payments, but doesn't want to pay for the service of processing. I want a wax, but they aren't going to allow *me* to refuse to pay for the service. Credit card processing is part of the cost of doing business - if you don't want to incur that cost as a business, don't accept cards. If this was a small business, I could maybe forgive passing on this cost, but this is a century old, well established, multiple location business. It's greed. It's disgusting. EDIT: The fee to pay with a credit card is more than the interest one would pay if you allowed the balance for the same transaction to roll for more than a month. The fee is equivalent to a 42% credit card annual interest rate. Basically, you would have to have a 42% rate and roll your balance forward for one month to pay the same amount to your credit card company. Even people with high cc rates don't pay the amount of this fee when rolling a month. Disgusting.

Jul 05, 2024

My review mostly reflects the lack of customer service I received from the front desk staff not my massage. Although, I did enjoy my massage and was very relaxed afterwards the treatment I received from the attendant at the front desk upon leaving completely tarnished my experience. Hopefully some additional training will take place in the very near future on how to resolve unique situations in a manner that will not make your customers feel alienated.

Jun 05, 2024

My experience was amazing! My husband bought me the Ultimate Spa Day Package for Mother’s Day. We recently had a pregnancy loss and the ladies really helped make what was going to be a hard day be not so bad. I walked out smiling. Thank you so much to Khadidra, Angela, Raven, and the receptionist ( I don’t remember her name)! You ladies were wonderful!

May 05, 2024

Love the peaceful environment at Gould's. I have been a customer for years.

May 05, 2024

My hair was done by Maxine great job always great service

Apr 05, 2024

Ashley did my massage & she did a fantastic job! Will be back to see her! All the ladies at front desk were very pleasant & welcoming.

Apr 05, 2024

Jennifer is my permanent hair care lady! Professional, laid back & gives me what I ask for in my haircare routine.

Mar 05, 2024

I recently visited this salon for a haircut and balayage, and I couldn't be happier with the results. Ally did an amazing job transforming my hair, and I absolutely love my new look. She paid attention to every detail and ensured that I left feeling confident and satisfied. I highly recommend Ally for anyone looking for professional and exceptional service.

Mar 05, 2024

I went on Saturday, March 2 to get a cut and balayage and had a great experience! I saw Ally for the first time and she was incredibly professional and did a very thorough job on the color of my hair. I will definitely request her again!

Mar 05, 2024

Justin is an amazing barber.

Feb 05, 2024

$12 cut from a student Came out solid Can’t beat the value Call ahead or walk in

Feb 05, 2024

Absolutely horrible experience with a haircut. I have grown my hair for 20+ years for Locks of Love. My hairdresser retired so I decided to donate to Wigs for Kids, using Gould’s. I called corporate to get the details, went online with Wigs for Kids to get my code and called corporate back with the code to schedule my haircut to donate and then my hair to be styled. I scheduled THREE weeks in advance with the stylist I wanted. Gould’s has a hard policy- if you cancel without notice or no show for a massage, you are charged anyway. If you are late, you have abbreviated services for full price. On the day my haircut was scheduled, Gould’s called with 40 minutes notice to cancel and reschedule for the next day with a different stylist. They said the person I had scheduled with did not do Wigs for Kids cuts. I was upset but scheduled for the next day. The girl sectioned my hair into 4 ponytails and picked up her scissors. I immediately stopped her and said the hair has to be bundled with ponytail holders every 2-4 inches. She told me that was not Wigs for Kids requirement. Wrong, because it is on their website to bundle the hair. I told her I had not grown my hair for four years so that it would become unbundled and get thrown away because they do not except loose hair. So I bundled my own hair in the ponytails while she just stood there. I had brought a ruler and ponytail holders. She told me she didn’t need a ruler to measure for 12 inches, she could just use her comb. Then she cut my four ponytails. One of the ponytails was 17 inches long, one was 16 inches long, and two were 15 inches long. I know because I measured them with my ruler, so apparently her 6 inch comb was not a very good way to measure my hair. I was so upset so I called corporate. The corporate office listened to everything. I explain to them about my experience. They basically said that they were sorry that had happened and they would send out an email to all the salon managers to make sure stylists were aware of the rules for wigs for kids. I intended to donate my hair, four ponytails of 12 inches. I did not intend to have my hair cut the way the stylist cut it. I was very upset, and the lady I spoke with said she would talk to the rest of the people at corporate. Three days later I got a message on my cell phone saying we’re sorry you had a bad experience. I even talked to the salon manager at the Gould’s I have been using for massages for 15 years. I have yet to hear back from her and it has been three weeks. I would never use them again under any circumstance.

Feb 05, 2024

After my stylist moved, I began a search to replace her. While Kelsie is in a league of her own, Star at Gould’s comes super close. She does excellent blow outs and is very genuine. The staff at this location are also very friendly and skilled.

Feb 05, 2024

Great service and value!!

Feb 05, 2024

Matt melted my stress away. Wish I had found him before I was moving.

Feb 05, 2024

Maxine was HORRIBLE! I went for a simple flat iron and I have burns around my face (edges) and in the top of my head. Poplar Plaza is where I normally go and Bianca does my hair flawlessly well and I pay $40 and I tip her well! Today was supposedly with a more seasoned stylist so I paid $65.00 which was $65.00 too much! This lady will NEVER touch my hair again. She should be banned from touching anyone with a flat iron! The students at the academy on 64 highway does 10 times better than this so called seasoned stylist. What a colossal joke!

Feb 05, 2024

This location has some excellent facial anesthetist and massage therapist. They do a fantastic job. The ambience is perfect and the service is second to none.

Feb 05, 2023

Enjoyed

Feb 05, 2023

Facial from Ms. Khadidara. She is excellent in what she do, very knowledgeable and professional as well. I will be back. Thank you for a relaxing wonderful experience on my birthday.

Feb 05, 2023

Great!!

Feb 05, 2023

Greeted by young woman who didn’t know what I was getting and complained because I arrived 15 minutes early. She was not friendly or inviting. Fortunately, this rough start was followed by excellent service by the masseuse, facial and mani/pedi specialists. As a result I had a wonderful day spa experience. Deducted a point for the unfriendly receptionist.

Feb 05, 2023

I enjoyed the service. My feet desperately needed it. They were very professional

Feb 05, 2023

I frequent Gould's often and usually visit the Houston Levee location, everyone there is AMAZING!!!!, but the handful of times I've been to the Ridgeway location service has been extremely below standard. I came in to get a gift card for the value of a couples massage or the Spa Escape and Gentleman's Afternoon packages. I arrived at 530pm and the door was locked, not sure if this is standard, but if so okay. I told the young lady at the front that I wanted to purchase a gift card and proceeded to ask basic questions concerning the packages and lengths of time they'd be. None of the questions I asked were actually answered nor was she helpful with trying to find the answers to my questions, but what's MOST CONCERNING to me, as a loyal customer, was that she more concerned with paying attention to her cell than getting the answers to my questions. For this to be in the same location as the Gould's Academy, where young women and men are being trained on hair care and customer service, the experiences I've had here make me question what's being taught and the quality of employees be hired or graduated.

Feb 05, 2023

Jaelynn has been amazing to work with!! She answered all of my questions and really spent her time with me. Super polite as well! We need more people like this! Thank you, Jaelynn.

Feb 05, 2023

My daughter and I have a spa regimen for monthly massages. The services are excellent. If you want the best deep tissue massage ask for Tarsha or Alex. You won't regret it!!

Feb 05, 2023

My family and I had a wonderful time we were pampered and treated well

Feb 05, 2023

This place really let me down. Needed a haircut for an important event the next day and took an Uber to get here and they wouldn’t take a walk in even though they weren’t busy. Will never return.

Feb 05, 2022

Full service salon, I can come and get a facial, massage and a Pure Fiji Pedi all in one day. I love coming here