Hand and Stone Fort Worth Cultural District

Jan 30, 2025

I got my first facial here by Samantha and I definitely recommend her and this location! Morgan at the front desk was sweet and Samantha was amazing and made the experience so relaxing. I’ll have to come back!

Jan 30, 2025

Wanted to get a facial after a very long time without one and I had the absolute pleasure of getting Tony for my esthetician! He was WONDERFUL! Super personable and knowledgeable. I had a lot of questions going into it so he took the time to answer all of my questions, and also explained as he went. Also my skin looked so glowy afterwords! Very relaxing. Would highly recommend! :-)

Jan 06, 2025

I had a great experience today. Looking forward to going back.

Jan 06, 2025

I just had a 90min trigger point release massage with Valerie and I could not be happier. She worked hard targeting the problems I’ve had for years and I could instantly feel some release that I’ve been needing for over a decade. This lovely lady knows her stuff and works with your body!

Jan 06, 2025

Jennifer was amazing! She was able to work on everything while focusing on where I had issues! 10/10

Jan 06, 2025

Jennifer was amazing. Everyone at this spa are always so kind

Jan 06, 2025

Jennifer was amazing. Very attentive to the areas I needed more attention on. She was able to tell where I have a lot of tension in. Love this location, would definitely recommend to everyone I know.

Jan 06, 2025

Shelly was phenomenal! She definitely has “the touch”! Truly gifted at what she does. Shelly provided me with an experience worth every penny. I had a 1 1/2 hour hot stone massage. She made sure the room was dark and quiet and gave great attention to making the experience a wonderful one for me. I will most definitely be coming back to the West 7th Street location and asking for Shelly again.

Dec 06, 2024

Had a massage with Jennifer. It was really great. This location is really nice and the staff is very helpful and educated!

Dec 06, 2024

Tried having a conversation with the manager about an account issue. Was talked over and gave the run around.

Nov 06, 2024

1st time going to this location with a friend, I made a couples massage by phone because the website did not have that option. I specifically stated what I wanted and told the therapist what I had chosen, well… 3 other options were charged and and I’m not happy about it.. there’s no detailed receipt given, so looking at my charges on my credit card I wasn’t happy, even though I paid a fee to get a membership. So now I have to go to the location to clear this matter up. The massages were awesome, Natasha and Jennifer were great, but stop trying to add on different services when what I wanted was already chosen!

Nov 06, 2024

Amazing, had more movement when I left. Felt nice and relaxed.

Nov 06, 2024

Jennifer was great! Perfect massage of relief/relaxation.

Nov 06, 2024

Love this place! I been coming for months now and got the membership. Everyone had been great!

Nov 06, 2024

My experience at Hands stone in Fort Worth was excellent. Despite my late arrival the staff was very congenial & understanding. My massage therapist Jennifer was awesome! My request for medium to firm was greatly delivered. I would highly recommend Jennifer, she was very thorough and pleasant. My Sunday turned out very relaxing. Thank you!! Respectfully, Mrs. Brown

Nov 06, 2024

Shelly was amazing! My massage was incredible!

Nov 06, 2024

Staff and establishment was very nice and comfortable. I will definitely be going back. Everyone is very professional and attentive. Love this place

Nov 06, 2024

This is a great location! The therapists and the estheticians are awesome! Highly recommend!

Oct 06, 2024

Amazing first time massage experience I have never felt more flexible, relieved, and relaxed.

Oct 06, 2024

Been going to Jennifer for almost two years and she is amazing! She helps with any aches and pains I have. Always look forward to my monthly massages with her!

Oct 06, 2024

Fantastic service, Jennifer is amazing!!

Oct 06, 2024

I love H&S Cultural Center Fort Worth. very friendly and do the best they can. great location.

Oct 06, 2024

Jamal was great! Will definitely be back! I had a prenatal massage and it was perfect!

Oct 06, 2024

Jennifer was amazing! So relaxing and listened to what I asked for.

Oct 06, 2024

Scheduled a massage last minute. Virginia was my therapist. She is a very skilled massage therapist. It was just what I needed today! Thank you Virginia!

Oct 06, 2024

Wonderful!

Aug 06, 2024

I have been to several Hand and Stones facilities and my experience is usually good. This is my first time at this location on W. 7th. It was nice but pretty standard for Hand and Stone. The thing that set it apart was my therapist QUEEN!! She was amazing!! I was in pain and desperate for a solution. She was very knowledgeable, with just the right pressure and technique. It truly was the best message experience I have ever had. I highly recommend QUEEN. I rebooked with her and plan to be a regular with her!!

Aug 06, 2024

Received a peaceful Swedish massage from Virginia. Receptionists were very nice as well!

Jul 06, 2024

0 stars if I could!!! DO NOT GO HERE. They are crooks and thieves. They are unethical sneaky liars. When I had to stop my monthly subscription their customer service, decency, and honesty evaporated. I visited on Sunday, March 24, 2024 for a massage and a facial. I discussed ahead of time that I needed to terminate my subscription because I would be moving out of DFW. I confirmed with Emma that these two services would be paid for using one membership credit and the points I had accumulated. Emma confirmed that I would have two remaining membership credits and that I would have 90 days to use them. I planned to use one credit in April and one credit in May before my move at the end of May. The appointments that day were fine and I left feeling good. A month later when I tried to schedule my April massage I found that unexpectedly and shockingly I had ZERO credits left. The staff used my two remaining credits by giving me "upgrades" during my two service appointments. I did NOT request upgrades. I did NOT knowingly approve or consent to upgrades in either appointment. In fact I told the massage therapist that I did NOT want upgrades. When I called to fix the issue it was an awful experience. They kept spouting their policy at me and never acknowledged what happened. No one could explain how a deep tissue massage "upgrade" or the LED light facial "upgrade" each cost $80 (the value of my monthly credits). They refused to refund my money or reinstate my credits. They did not acknowledge how awful it is to cheat someone out of their time and money. (I'm a working mom and my only me-time was this monthly massage. This was important to me and $160 is a lot of money.) The manager stated she couldn't do anything because I was calling more than 7 days after my treatment, but I didn't know about the theft of my credits until many weeks later. I had no reason to suspect wrongdoing. They never cared to find resolution with me. They never responded to a BBB complaint that I submitted. There is nothing I can do but warn the public with this bad review.

Jul 06, 2024

I went to my massage appointment this evening and I left in pain. I’m not talking about the normal experience of a little tenderness after a massage but my skin was in pain. Instead of the lady giving me a normal massage she spent at least 90% of the time just pinching my skin repeatedly. I went in for a relaxing massage after such a stressful and emotional week with my daughter’s and her being in the hospital. I just wanted to lay there and relax but that did not happen. I was truly disappointed. I have used Hand & Stone for years and would never consider leaving at bad review but this was just awful. I sat in my car and just cried for a bit because I really just needed an hour of relaxation after such a horrible week.

Jun 06, 2024

Cecile is really great. Ask for her.

Jun 06, 2024

Great facials and massage

Jun 06, 2024

Great facility, with great staff.

May 06, 2024

My wife and I came after an unbelievably stressful week. We paid for an hour massage: I went to the back at 4:09 and was back in the lobby on 4:47 My wife and I both paid for hot stone add on and paid $20 each for the upgrade and they didn’t do the service. Buyer beware, there are a LOT better ways to spend your money than this business, I won’t be returning again. Audrey and Marlene particularly were of zero help than to charge full price and say “ sorry do you want to join the monthly membership”? Anyway, PLEASE DONT COME HERE AND SAVE YOUR MONEY

Apr 06, 2024

I enjoy my time at other hand and stones and decided to give this one a try. I got to my massage and as it was supposed to start I was informed my massage therapist wouldn't be in for 30 more minutes. I understand things come up; however, not informing someone of a delay is super unprofessional. I was offered to wait for free hot stones, but due to my schedule, I couldn't. I wasted lots of time and wasn't offered anything else. I work in customer service and safe to say I wouldn't allow a client to leave empty handed. Especially for self care that I have a difficult time fitting into my schedule.

Mar 06, 2024

I have only been here once but Samuel was amazing! He did great and I truly enjoyed my experience. I only had one issue not in regards to my service and the manager very politely fixed my problem over the phone. Thank you so much and I will be back! :)