Hand and Stone Massage and Facial Spa
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Review highlights
"Ena is phenomenal ! She is fun and kind and she is great at her job! I always leave feeling so much better than I did when I walked in! Calm and clean space. I would …"
"I have been a customer for years and I’ve received excellent service."
"No music, no table warmer, no hot towels, cold lotion."
Overview
Appointments
Book appointmentHours
Sunday
10:00 AM - 8:00 PM
Monday
9:00 AM - 10:00 PM
Tuesday
9:00 AM - 10:00 PM
Wednesday
9:00 AM - 10:00 PM
Thursday
9:00 AM - 10:00 PM
Friday
9:00 AM - 10:00 PM
Saturday
9:00 AM - 8:00 PM
Description
Relax in a serene environment where all your stress slips away. Hand & Stone is a massage and facial spa in Charlotte Waverly offering first-class pampering. We believe these services should be more than a once-in-a-while treat, so we proudly offer memberships, affordable rates, and fantastic deals. Enhance your experience with exceptional upgrades that take your relaxation to the next level, and take advantage of our hair removal services as well. We are open seven days a week with extended hours, so you receive the soothing treatments you deserve on your schedule. You can even treat a friend or loved one with a Hand & Stone gift card! Walk-ins are welcome, so come by at your leisure or call to make your appointment.
Reviews
Jan 15, 2025
June was fabulous! I got a “back facial”. My first ever. Sounds like a funny term. But, I wanted my back exfoliated, moisturized, nourished, de-stressed and pretty for an upcoming beach 🏖️ trip. I got on the table and June had me in bliss immediately. In fact, I was in such Zen I got a fantastic catnap in!
Jan 05, 2025
Hannah was amazing! It was my first facial and she did such a great job at making me feel so comfortable and relaxed. My skin is glowing and has never felt better. If you’re looking to get a facial ask for Hannah!
Dec 05, 2024
Everyone was helpful! My daughter gifted me a massage and I loved it!! Will go back for sure!!!
Dec 05, 2024
Started great years ago. Prices continue to increase. Therapists unhappy overworked and underpaid. They tell you one thin b and you get the complete opposite. Young lady hand nails on today and the deep tissue wasn’t deep at all. I’ve wasted money and time. I’m done. I’ve been very disappointed lately. I can rub logging on my own body
Nov 05, 2024
AMAZING!!!
Nov 05, 2024
Relaxing, clean, and great service.
Nov 05, 2024
Renvy rocks! She is a great massage therapist - highly recommend. Gets all those kinks out!❤️
Oct 05, 2024
I get facials with Annie!!! SHE IS THE BEST. She’s so knowledgeable and will help you through your skincare journey. BOOK WITH ANNIE!!!
Sep 05, 2024
I love going to get facials with Annie! She is so sweet and professional and knows exactly what she’s doing. My skin issues have cleared up since seeing her for a few months now. She really cares about her customers and gets down to the root of your skin problems. I highly recommend booking with Annie for all your facial needs. I won’t be going to anyone else ever again!!!
Sep 05, 2024
My massage was alright, not much of a massage, more like a rub down of oil. I also booked for an hour and only received 45 minutes. Honestly, I’m just disappointed. I feel like I wasted $80.
Aug 05, 2024
As long as you ask them for what you want, you will get what you want. Just be clear if you want a therapeutic massage or more force.
Jul 05, 2024
Excellent deep tissue massage.
Jul 05, 2024
I was recommended this place after an awful experience at another facial place in South End. A friend of mine, Siena, told me to come and so I did. Upon walking in, I was greeted by Siena who had a smile on her face and was very welcoming. I had such a nice experience with my esthetician, Emma J. She was so kind, knowledgeable, and overall took her time. At check out, Kendyll was extremely helpful and knowledgeable in her area. I ended up signing up for the membership and hope to continue to have such wonderful experiences. Shout out to Kendyll, Siena, and Emma J! Truly could not asked for a better experience after such a terrible one.
May 05, 2024
As a chain massage place, it is nice. All of the people were super friendly. The waiting room was comfortable. My massage started 10 minutes late, but she still gave me all my time. As a person with a chronic illness that causes muscle spasticity and pain, I am very experienced in getting massages. I have a massage therapist that I see regularly at home, but I was in Charlotte visiting family and in serious pain. I tried to explain to the massage therapist my needs, where my pain was, and what we could do if there was time. I did not have view of the clock so I couldn't tell where we were in the session while on the table. She was very friendly and we had a wonderful conversation. Unfortunately, we "ran out of time" prior to getting 1 of the 2 places of my reason for being there. But she spent time on other places. She told me that she wished I had booked a longer session. Apparently, I was to be charged extra for trigger-point massage, which I don't know the explanation for, unless it is that therapists that know it are more expensive? But the very kind young woman at the desk comped me that due to my complaint then explained the membership. My sister in law swears by this place. She really enjoys the woman that she sees. I think if you have just general mild tightness, this place has got what you need. I should have spoken up sooner and maybe kept my phone on me to check the time making sure I got my needs met. And also, this isn't a place for people like me with chronic conditions. You really need someone specialized in medical pain relief massage.
Apr 05, 2024
Appointment booked more than a month in advance and getting a call less than 15 hours before the appointment to inform ‘the room is not available’. Such poor scheduling process with complete disregard of customer’s time. This is the treatment to a long standing member at this facility. Take my advice and drive 10 more minutes to Indian Land location where they value every customer and stay true to their appointments.
Apr 05, 2024
Great massage
Mar 05, 2024
We always receive GREAT services here. Had an administrative issue once that Amanda resolved quickly and professionally.
Mar 05, 2024
Wonderful location! Friendly and helpful front desk staff. I’m always impressed with the providers as well.
Feb 05, 2024
Amanda, the Manager at Waverly , gave me the best customer service , I was so grateful for all her help, what a true assett to the company !!!
Feb 05, 2024
Booked a deep tissue massage and Kendra was great! Well worth the $10 upgrade for deep tissue.
Feb 05, 2024
Fantastic staff, great service
Feb 05, 2024
Front desk always helpful and friendly. My therapist is Amazing and knows my needs so personally that I never have to redirect or have him adjust anything, it's always perfect and is as much mental therapy as it is massage therapy. Great experience always. Highly recommend!
Feb 05, 2024
I gave my lovely, (mostly) deaf husband a gift card for a massage way back in 2019. It wasn’t until this year - his 70th birthday - that he chose to redeem the card. I am grateful for Melissa Ennis who made his experience what it was intended to be. Both Rick and I are looking forward to our next indulgence (my bday is next).😉
Feb 05, 2024
I love getting my facials here, but I don't like how they are constantly trying to up sale me or sell me products every time I come in. I already have a membership ... I just want to enjoy the service I paid for.
Feb 05, 2024
The service is good. However, they started to call me right before my appointments and move the time after waiting weeks for the allotted time. I recommend finding a place more reliable.