Hand and Stone Massage and Facial Spa

Jan 05, 2025

The facial I received was, without a doubt, the best I've ever had. I left feeling completely rejuvenated and relaxed, as if all the stress had melted away. Her hands worked like magic, providing a truly luxurious and soothing experience. I can’t recommend her enough!

Dec 05, 2024

Booked couples massages and I was very pleased! I appreciated the customer service at this location. I am unable to say that about many of the locations in Charlotte. However, this location was great from the moment we walked in!

Dec 05, 2024

I come for monthly maintenance for tight and sore muscles from my desk job and crossfit. I prefer a firm massage and Judy always delivers.

Dec 05, 2024

Nicole and Natalia are my favorites! Front desk crew is always friendly and helpful too!

Nov 05, 2024

Amazing Place , wonderful experience. ✨️✨️✨️✨️✨️✨️✨️

Nov 05, 2024

Great experience

Oct 05, 2024

It's nice. No cheap thrills... Classy. Get well now

Jul 05, 2024

Although my wife was pleased with the facial, her first ever, her inexperience was taken advantage of. She believed I paid for the facial when I signed up for the $79 introductory. We were charged $342 which did not include the discount and included a $100 up charge which my wife was unclear what she was agreeing to and was not told the price. I did receive the discount after complaining but not any other help. A first time customer was poorly treated and will not return.

Jul 05, 2024

Pretty horrible experience. The massage therapist was crunching ice from her drink while giving the massage. She only did my back, and then said that was all there was time for. At one point she complained about her hands being tired, so she switched to a “cupping” tool. Hand and Stone is like the “fast food” of massage. They up-charge for everything (I told the therapist she could use firm pressure and I was told deep tissue is an extra $10), they make you fill out 20 mins of paperwork when you book online, and then give you that same paperwork when you show up for your appointment. The actual time of the massage is about 40 mins, they always end 10 mins before the hour is up, no matter what time they start. All that for $120! There are soo many better options out there. Never again.

Jun 05, 2024

Facial lasted 10–15 minutes less than a promised hour. I wasn't happy with the result because there was no difference in my skin.

Jun 05, 2024

They consistently cancel appointments same day despite having garbage cancellation policies for customers.

May 05, 2024

I’ve bee going there since 2019. Mikey is the best. Every time I have a problem he knows exactly how to fix it.

Apr 05, 2024

I came to Hand and Stone in Ballantyne due to intense lower back pain. Nautica (apologies if I misspelled that) was amazing. She listened carefully to my description of the problem, asked insightful questions, and performed a deep tissue massage that left me feeling dramatically better. The fact that I’m rushing to leave a review the same evening speaks to the quality of her care and how much better I feel!

Apr 05, 2024

Lois is a great massage therapist!

Apr 05, 2024

I have a membership I have been trying to cancel because my massage therapist is impossible to get in with and has cancelled on me twice. I’ve called 5 times since 3/18 to cancel and they continued to charge my card on 3/21. I cannot get in touch with a manager and no one will follow through on my cancellation request or call me back.

Mar 05, 2024

Hi there. I came in the other day for a massage. It was good I appreciated they do the front legs but I felt like I told my massage therapist that I wanted a lot of pressure on my upper back/neck and she didn’t really spend extra time on it. Then, she said she was done and when she left I looked at the clock (she started mind you 2 minutes after my 5pm appointment) and finished me up 10 minutes early. I’ve never had a massage end early like that before and I didn’t really appreciate that I paid for 60 minutes and it wasn’t that length of time. I’ve had others in the area that are good just were booked up but I tried it out. Just not my type of place! I’ll stick with Eden’s Massage.

Mar 05, 2024

Not worth the price ,massage was not good veryy basic ! many more around charlotte for cheaper and better service.

Feb 05, 2024

Excellent service and wonderful massage.

Feb 05, 2024

I go here monthly to get facials with Mandy. She’s amazing and she makes me feel and look amazing every time I see her. And I can’t forget about reception: Kayloni, Courtnai, and Elena are fast, friendly, and so much fun! The only thing that could make this place better is to bring back the coconut water!! It was the perfect refreshment after every visit. Overall great place to be and highly recommend

Feb 05, 2024

I had a deep tissue massage with kirah yesterday, and by far the best massage I’ve had in a very long time. She was precise, did great with tension relief, excellent pressure. If you like deep tissue and you like a firm pressure, definitely recommend!

Feb 05, 2024

I want to express the profound frustration I experienced at Hand and Stone Ballantyne Center. Despite booking an 80-minute hot stone massage four days in advance, my scheduled 5 PM service on 01/14/2023 turned into a nightmare. After completing paperwork at 4.55 PM, I waited for 15 minutes before my service specialist, Julie, finally appeared. Another 15 minutes passed in the room without anyone starting my massage, leaving me feeling insulted. I stepped out at 5.30 PM, and when I shared my experience, there was no apology or acknowledgment of the 35-minute delay and later I walked out my appointment by cancelling my service. It's really disheartening to question if my treatment was influenced by my ethnicity, and this blatant disregard for my time and lack of apology make it clear I won't recommend this center to anyone. The management needs to take stringent action to address such disrespectful behavior and negligence.

Feb 05, 2024

I’ve been a client at this location since moving to Charlotte in 2020, I’ve experienced many esthetician’s at this location that come & go unfortunately. Tonight’s facial was with Joanna, this is the first time I’ve been serviced by Joanna and I must say Joanna is the absolute BEST. She is patient, friendly , kind , passionate about skin care and provided me with the utmost level of thorough & personalized solution focused skincare. The previous estheticians were good but I felt with the previous estheticians, I was just a number. However Joanna listened to my skin concerns, educated me , provided true customized solutions based on my concerns. I highly recommend Joanna and I plan to stick with her moving forward. Thanks Joanna !!!

Feb 05, 2024

Massage was ok certain body parts were missed and as I exited my appointment I started to feel pain in areas that were missed because the toxins and tension wasn’t released. One shoulder blade region had more attention than the other and I left feeling that imbalance. I could have went to my nail salon and had them do it better. Then at checkout the lady at the desk offered me a monthly package, I very clearly said no thank you. She pursued to pry and ask me why, my no thank you should have been good enough. Wasn’t a fan and wouldn’t come here again.

Feb 05, 2024

My 50 mins session was cut down to 35 mins. The therapist just told done and before I could tell anything she told she was thirsty and she left the room. She was extremely chatty. The irony is at the beginning of the session they make you sign a ton of documents and I specifically selected I want quiet time so zero points on that. This location is cheaper compared to the rest but the quality of work was bad for me

Feb 05, 2024

Rebecca is the best massage therapist. I highly recommend her.

Feb 05, 2024

Such a great staff at this location. A very welcoming front desk, knowledgeable estheticians that focus on your specific skin concerns, and the most relaxing massages from therapists who truly care about your well-being, especially Mely if you like firm pressure!

Feb 05, 2024

Wonderful experience. My facial was so worth the money. The esthetician was so knowledgeable about the needs of my skin. She recommended what was needed. Did not seem like she was interested in making extra bucks. She was looking out for my needs. The staff at the front desk were wonderful and recommended a few easy to save money in the process. Will definitely be back. Thank you