Hand and Stone Massage and Facial Spa
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Review highlights
"This is a brand new location and they are absolutely wonderful! I have received a facial and a massage (separate visits) and both were phenomenal. Very detail oriented, …"
"The atmosphere was relaxing, and the whole place felt clean and calming."
"This location's masseuse's have exceeded expectations across the board."
Overview
Hours
Sunday
9:00 AM - 9:00 PM
Monday
9:00 AM - 9:00 PM
Tuesday
9:00 AM - 9:00 PM
Wednesday
9:00 AM - 9:00 PM
Thursday
9:00 AM - 9:00 PM
Friday
9:00 AM - 9:00 PM
Saturday
9:00 AM - 9:00 PM
Description
Hand & Stone provides professional spa experiences to clients in Jacksonville, FL and the surrounding areas. Let us provide you with pampering services that include a variety of massage types performed by licensed and certified massage therapists, facials performed by professional estheticians, wax-free hair removal, and spa enhancements such as foot treatments, aromatherapy, and more. We are open 7 days a week with extended hours and accept both appointments and walk ins. We even offer a membership program that helps members save on their monthly services and earn points that can be used with our nationwide Member’s Rewards program. Visit us at our relaxing spa where we will help you feel and look your best affordably!
Reviews
Feb 05, 2025
Rip off. All she did was massage my face For about 45 minutes then she put the steam on for about 10 minute. Then the specialist only worked on my nose for about five minutes and then she didn’t touch any other part of my face. I won’t go back.
Jan 29, 2025
I didn't have a good experience here. The so called 2 managers didn't say anything about being there early to my husband to fill out paperwork. Then I was told that paperwork cut into my time for a 90 massage. This was never told to my husband nor is it written in my forms on the kiosk. I absolutely would not recommend this facility. The attitude when I expressed I didn't receive a 90 minute massage, very unprofessional. Convenience doesn't always mean better.
Jan 22, 2025
Amazing!! Recommend to anyone who wants a great massage or facial with a super clean environment and friendly staff
Jan 22, 2025
Did a couples massage. I thought that was what was being paid for. Afterwards was charged PER PERSON so price doubled. The site DOESN’T say per person it says and list a price for “A COUPLES MASSAGE 1 HOUR”. Staff said prior to massage what price was but afterwards changed. After I paid than charged my mate unexpectedly and separately. I didn’t do a couples massage to have mate charged. I expected to pay for everything once. Thats NOT how a couples massage is supposed to be paid for. So everyone BE CAREFUL. PAY in ADVANCE and clarify exactly what ur price is. That was so “shady” to separately charge A COUPLE. That’s NOT how a couples activity works. Massage was ok. But fee changes impression of business.
Jan 22, 2025
Hand and Stone is probably the best chain spa that offers massages and facials. This location's masseuse's have exceeded expectations across the board.
Jan 22, 2025
I absolutely love coming to this establishment. The staff is extremely professional, friendly, and the customer service is the best! I have had massages from two different therapists, and both of them were skilled and tailored to my needs. I was comfortable at all times and my body felt better than when I walked in. The facility is immaculate and the atmosphere is serene. I highly recommend this Hand and Stone! I can not wait to return for another luxurious experience! This is a perfect example of how a spa experience should be.
Jan 22, 2025
Just had an amazing massage with Brandi. I appreciate how deep and firm her pressure is, she made a real difference on my tense shoulders and back. This location is clean and welcoming, front desk staff was so warm and lovely. I’ll definitely be back
Jan 15, 2025
Wow, what an amazing experience! The massage was incredible, and Stevie was so attentive, making sure to focus on all the areas where I was feeling tension. It was truly the best massage I’ve ever had—and I’ve been to spas and resorts before, but this one was on another level. My husband also had a massage with Marcella, and he absolutely loved it! She worked out all the sore spots he had in his neck, and he said it was the best massage he’s ever had. The customer service was also fantastic—the spa manager, Odette, was very accommodating and made sure everything went smoothly. This location just opened, but it’s already setting the bar so high. Everything about our visit felt special, from the care and professionalism of Stevie and Marcella to the overall atmosphere. We can’t wait to come back and relive this incredible experience. Highly recommend!
Jan 05, 2025
Best Hand and Stone location !! I recently had a facial with Brea and she was very gentle and patient with me during my facial , she left my skin feeling rejuvenated with a nice glow . Her calm demeanor allowed me to feel comfortable during my whole session . Not only did she make my experience amazing , she gave me the whole run down on a great skincare routine to follow up with . I will definitely be returning !
Jan 05, 2025
Don’t let the nice atmosphere fool you you get 30 minutes of massage for $80. I was six minutes late for my appointment then they gave me 10 minutes to fill out paperwork had me wait 10 minutes and then they gave me 10 minutes to change my clothes, that’s their words so even with six minutes late I would’ve been at 38 minutes for $80. What a rip off. The therapist was super rushed, non-conversational and dismissive and then they had to call to ask me for a tip. What a joke.
Jan 05, 2025
I had a wonderful experience at Hand & Stone Spa! The staff was friendly, and my facial was exactly what I needed. The atmosphere was relaxing, and the whole place felt clean and calming. I left feeling refreshed and can’t wait to go back! Highly recommend.
Jan 05, 2025
Marcela gave me a very thorough deep tissue massage to help with my back pain, and Lain did a fantastic job in helping me relax during my facial - she has angel hands!!
Jan 05, 2025
One of the best massages Ive had in years! Carnell was the bomb!
Jan 05, 2025
SO grateful this new location has opened near me . From the owner to the girls at the front desk to Tracy who gave the massage ! What a crew ! Amazing . I highly recommend you giving it a try . Very knowledgeable and the best massage I’ve had .
Jan 05, 2025
This is a brand new location and they are absolutely wonderful! I have received a facial and a massage (separate visits) and both were phenomenal. Very detail oriented, super skillful, and (most importantly) relaxing. I am SO happy they moved to our area! From the minute you walk in, the staff are there to take care of you — they are so friendly and caring and I can’t compliment them enough! You won’t regret booking a service here!