Hand and Stone Massage and Facial Spa

Jan 23, 2025

Very nice place. Booking online was easy. The ladies at the front desk were very nice and welcoming and went over everything with me before the massage. My masseuse was Debbie, and she was super friendly and kind and did a great job. I look forward to coming back!

Dec 06, 2024

I have not been to this location (University City) in a while. But my experience was very pleasant. The staff was courteous and friendly, and I definitely enjoyed my massage. I will be going back again.

Sep 06, 2024

Carmen is the best esthetician and the sweetest person! I see her once a month here and look forward to my time with her every month. She truly knows how to cater the facials to my skin and provides so much great advice on what do with my daily skincare at home. I have seen such an improvement in my skin already. If you are new to getting facials and are looking for a place to start, or if you are looking for a great esthetician in general, I highly recommend booking with Carmen!

Sep 06, 2024

My esthetician was Carmen and she did a wonderful job! She was super gentle and kept in mind my skin concerns (sensitivity, eczema, etc.). She made it a very calming experience and just enjoyable overall! Only thing is the services are a bit pricey imo. Would come more frequently if they were cheaper.

Aug 06, 2024

Unfortunately I cannot rate their massage services because their customer service via telephone was so horrible that I couldn't even book an appointment. I called around 10am, only to be placed on hold for 8 min then someone reconnected the call then disconnected it. I tried calling back four times after being disconnected and received their voicemail each time. If the call volume is that high in the morning, they may want to consider hiring additional staff to accommodate the volume.

Jul 06, 2024

I have a membership and always forget 🤦🏾‍♀️ but my credits always add up. Very friendly, helpful and great staff. I get both facials and massages. Always feel relaxed and refreshed!! Always clean!!!

Jun 06, 2024

Amazing service.

Mar 06, 2024

I made an appointment the day before and when I called day of they said I had nothing scheduled. In addition I arrived to my appointment 5 minutes ahead of time and they didn’t start until 10 minutes after my appointment and ended 10 minutes early so I really only got a 45 minute massage instead of an hour.

Feb 06, 2024

Beyond upset 😡, this morning was my 1st time receiving a professional massage and it DID NOT TURN OUT HOW I expected, I feel like I waisted my time and money to walk out the same way I walked in but even more Stressed, I felt like I took a shower just for someone to put oil on me, it was NOTHING RELAXING about my experience, the female ask what I wanted and DID NOT DELIVER, there was also No way I was in there for an Hour, my time definitely got cut short! Unbelievable! This was not the experience I was looking for, I asked her to really work on my lower back that NEVER HAPPENED! I WILL NOT RETURN OR RECOMMEND ANYONE 😤

Feb 06, 2024

Clean nice people

Feb 06, 2024

First off Jaz & Mia are awesome soon as you walk thru the door great service. I fell asleep 3x’s during my massage I’m drawing a blink on my masseuse name but she was more than amazing extremely helpful. Advice if it’s your first time like me make sure you know who is available for your time slot for preference of male or female masseuse. Request Deep tissue or ask for other add-on offers to get the best experience. Would have given them 20 stars if I could!

Feb 06, 2024

Great customer service and answered my question and sent a prompt response to my email.

Feb 06, 2024

Great customer service. Front desk person was very helpful.

Feb 06, 2024

I am a hand of stone member I have been for a while. I went to a new location; because the appointment I had at another hand and Stone was canceled. Due to an emergency. I visit the University City location. I had a massage with the girl name Dinisha. She asked what was I looking for certain areas that I needed her to work on within the massage. I let her know that I always have a lot of tension up in my shoulders and neck area. I also let her know that every time I go to get a massage they work a lot of knots out of my shoulders. When the massage started it was more like she was rubbing me down with the oil, she asked how was the pressure; and I let her know she can go a little harder. She began to use her elbows which did not feel good. I purchased the Menthol soothing cream as an add-on. That was not used until she had me turn over and lay face up. She applied the cream to my shoulders, rub my shoulders for a minute on each side and that was it. This was the worst massage I've ever had. When I let the lady at the desk know about my bad experience, she immediately said I need to communicate what I was looking for was the masseuse. I let her know I explained exactly what I was looking for and what I expected. Then she proceeds to tell me that I should have booked a deep tissue massage. I've been to Hand and Stone locations all over and never had to book a deep tissue massage, to get medium pressure. That was not a massage.I was rubbed down with oil the whole time. I also let the lady at the desk know that I felt the same way walking out that I felt walking in, my back was still tight none of the knots were worked out of my shoulders or neck area. I am extremely upset that I wasted one of my spa packages to get rub down. I should have stop the rub down and walk out mid massage, that's how disappointing that service was. I will no longer return to this location. I did not like the way my concerns were handled. Oh she did take off the $10 for the menthol cream addon. That Big waste of my spy package. Very Disappointed.

Feb 06, 2024

I enjoyed the ambience and I felt relaxed afterwards. Definitely booking again for my birthday.

Feb 06, 2024

I purchased a 200 gift card for a Christmas gift for someone. The recipient scheduled twice on the phone with a live person at the University City location. Only for the staff to call an hour to 2 hours before the appointment and cancel each time.

Feb 06, 2024

I think it was very helpful and the lady who did my massage was very nice

Feb 06, 2024

I would prefer not being asked if I would like to leave a tip.

Feb 06, 2024

I've had great service at this location. I previously was getting my massages at the Bala Cynwyd location and the person providing the service kept changing each time. Cancellations were also problematic. I recommend Taylor, who has been my masseuse for over a year. I have recommended him to friends and they have always been pleased with the service.

Feb 06, 2024

Its not what am looking for. Scents are very important for me and it was more of an express service…

Feb 06, 2024

Nick and Melany were amazing! Ill definitely be back, just a matter of when.

Feb 06, 2024

Not good service, poor quality

Feb 06, 2024

Owner is very unprofessional when dealing with customers. Even more so, as a cancer survivor, there was no empathy during the conversation. The owner continued to display frustration when I attempted to understand the policy for cancer patients and survivors. The owner himself seems like he didn’t fully understand the policy as he had to keep reading it to himself to get an understanding. He continued to wave the laminated policy paper in my face and didn’t bother to try and calm down because I didn’t understand why I was being refused service. I remained cordial until he waved the paper in my face. Then I let him get the best of me. During initial intakes for bookings over the phone, questions in regards to your health needs to be address right away so customers like myself don’t have to drive far to get service you trusted and had service before at other locations. Hand and Stone is a great company, just not at this location.

Feb 06, 2024

The spa itself was attractive. The entrance, however, when using the elevator was through some sort of storage, dump area - not at all inviting. I arrived a couple of minutes early. My three treatments should have taken 2 hours according to the times. The first treatment, however, took 50 minutes, then the next two treatments, a Swedish 'aroma' massage and a cold stone face massage were collapsed into 40 minutes. This was more than disappointing. Nick, the massage therapist, was skilled and professional, and I would have liked the full massage time. Also, the aroma was basically something on his hands and not mixed into the massage oil , as I had expected. In effect, I had a 30 and not a 60 minute massage. I do not understand why the therapists do not have the flexibility to adjust the times. I should have been finished at 1:30pm and yet I was ushered out of the room at 1pm. Furthermore, I then went to the bath room to among other things comb my hair. When I reached the front desk at 1:12pm, I was asked why I had been in the bathroom for 12 minutes. It was a shock to be questioned about why I had been in the bathroom for 12 minutes. I am not a child, and I have not on the clock as the therapists are. When I complained about the short time for the massage, I was given a $10 discount. If fact, I should only have paid 50% for the massage. But i was more interested in the full massage time than in a refund. There is something too strict about the rules of the spa that seem to focus on emergency alert buttons and instructions on behavior rather than the enjoyable, relaxing experience. I will be looking for a new spa next time, and I would suggest that your professional therapists also look for new places of employment.

Feb 06, 2024

this was my first time to this Hands and Stone and it wasn’t a great experience. The 60 minute session was cut in half. The therapist didn’t do the her best due in the short time because I left with my body throbbing for more.( I mean I was in pain). I usually go to the one on City Ave but my sister treated me to go with her to this location & I was happy at first. She never been to hands and stone which she usually goes to the Asians people downtown. My sister left this location without being pleased also. Not to mention our appointment was @ 3pm and i didn’t get in the room until 340pm and my sister didn’t get in the back until after 4pm. I told my sis to go with me to Hands and Stones on City Ave and I assured Her that she would be pleased. Never again would I go to this location on CHESTNUT St. BE AWARE!!!

Feb 06, 2024

يطلبون الرقم السري للبطاقه احذروا منهم

Feb 06, 2023

Excellent, as always. Highly recommend Megan as a massage therapist

Feb 06, 2023

Hand and Stone University City consistently provides an amazing experience! Taylor and Nick are the top-notch massage therapists, so talented at what they do, providing pain relief and relaxation.

Feb 06, 2023

I wasn't pleased with my facial and nor was my husband pleased with his massage... well we won't be back...Money Wasted should have asked for a refund 😤

Feb 06, 2023

My first ever massage. Nick was amazing. I felt safe and well handled. Definitely recommend and will visit again soon. Ask for Nick

Feb 06, 2023

PLEASE BE AWARE THAT THE PRICE ONLINE IS FOR MEMBERSHIPS ONLY ! I booked thinking my massage was 70.00 only to be charge $120... Oh and it doesn't matter how much your gift card is, it's only good for the service and NOT add-ons. I was gifted $239 gift card, my service was only $195 BUT somehow i had to pay $45 extra because the adds ons was not inclded EVEN THO it was below the value of my giftcard. I had a great time but the whole pricing system is a scam.

Feb 06, 2023

Visited Hand & Stone on Chestnut St. for the first time. Location is convenient from my home, paid street parking available. Spa located on the second floor, elevator is an option but I opted for the stairs. Upon entry the reception area ambience was nice, nice lighting and soft music. The area is small so can feel a little crowded. Reception staff was nice two workers, a male and female. There was a brief wait as one person came in directly before me and one person was checking out. The female receptionist completed check-in for the woman who came in directly ahead of me who happened to be Caucasian. Female receptionist was attentive and offered and brought over a cup of water. Same African American female receptionist came over to complete my registration, conversation was short and not very welcoming, needless to say I was not offered anything to drink. This interaction was a little disheartening considering I too am a African American woman. On a positive note, my masseuse Christy was good, not overly chatty, very professional, attentive during massage to trouble areas. She provided equal amounts of pressure throughout. Room was small but set up and ambience made the room feel welcoming and warm. Check-out was smooth as I was cared for by the male receptionist on my way out. Tip envelopes were readily available and super convenient! I plan on returning.