Hand & Stone Massage and Facial Spa in Tampa, FL

Jan 05, 2025

Amazing 👏

Dec 05, 2024

Base massage price is very doable with the monthly commitment. Several options to add on. I have never been disappointed. Love this place.

Dec 05, 2024

DO NOT SIGN UP FOR THERE MEMBERSHIP‼️ they just took out money on my account without asking me. I have not even been there for months. I wish I would’ve read the reviews a long time ago because now as soon as I wanna get out my contract, they charge you $55 when they already took out 60 out of my account and it is straight BS. Nobody told me this when I signed up. I’m highly upset. I will never go back to there again.

Nov 05, 2024

Have a membership and absolutely love it. The staff is so kind, massages and facials have both been amazing. Highly recommend this location and the monthly membership. Favorites for massages are David and Haley!

Sep 05, 2024

I had a wonderful relaxing massage. She listened to my likes and dislikes and checked with me often to make sure I was comfortable. I’ll definitely be back.

Jul 05, 2024

Went for a massage today and it was quite honestly underwhelming. The massage started at 10:10 and was done at 10:53. The therapist seemed disinterested and uninspired. There was no flow or thought to the massage other than to grab a body part and start rubbing. You gotta do better.

Jun 05, 2024

What a great place I had a couples massage there and it was perfect from the lighting to the music to the way I was treated. Anis is the best and I’m totally going back a working with her again in the future

May 05, 2024

Called to ask questions about The services they provided as I’ve never been to a multi service facility. The lady I talked to was ultimately rude when I was asking for prices and was sounding like she was sick of my questions. Also she made me feel embarrassed to ask prices - update. Yes this was an over a month ago. I actually was hesitant to even call and book an appointment but my spouse was so adamant that the treatment would be worth it. I also wrote the review later due to going on vacation. I don’t need any representation. Or future service. In fact it blew my wife’s mind due to her talking so highly of the place. My call was enough to know how people get spoken to. Thanks

May 05, 2024

My wife and i had a couple massage. Clean and very professional. It was my first time. My wife has had several. Very relaxing with great ambiance! Sandy did a great job on my shoulders and back. Anisia helped my wife. Both did great!

Apr 05, 2024

My massage therapist Mariana is literally the best!! I cannot say enough good things about her! She’s sweet, has good energy, perfect pressure, and listens to what your needs are. She’s professional and lovely! I’ve told several people about her because she’s amazing!! She knows what areas to pay extra attention to without me having to say anything. Thanks Mariana! You’re the reason I decided to get and keep my membership.

Apr 05, 2024

What ever you do, DO NOT sign up for their membership. They make it very difficult to cancel, cannot over the phone, and in person they will tell you that you need to come back when a manager is there. And once you have successfully cancelled, they will just start charging your credit card again randomly for no reason despite not going there for months. My wife made the mistake of joining and it has been a nightmare since. She won't even go back there now because they restarted her membership without even asking her.

Mar 05, 2024

Clean and friendly. Have great availability and the therapists are all skilled and professional. Not too pushy with any add-ons either. I’ve had massages with both Roberto and Andy and both were very good at accommodating a firmer pressure. I’ve also done a facial, which I enjoyed, but I come back for the massages. The monthly membership is totally worth it.

Mar 05, 2024

staff is so polite and friendly and alex gave a great massage, spent extra time exactly where i needed it

Feb 05, 2024

An overall unpleasant experience. When booking a massage, I asked for someone that was experienced and was lied to, and was booked with a therapist that had only been there for five months. After having a bad massage experience, the therapist was very deep in the wrong places and very light on areas of concern. The manager gave me a complementary massage and then proceeded to charge me additional money on my next massage. That was supposed to be free. Would not recommend this location.

Feb 05, 2024

Great place, I'm there at least once a month. They are understanding and accommodating.

Feb 05, 2024

Great therapists and estheticians! Friendly and welcoming spa associates. Love this location.

Feb 05, 2024

I had Cassandra as my masseuse not only was she professional but she actually listened to what my problem areas were and spent a great amount of time on them. Best massage I have gotten thus far. I got the cupping and it was exactly what I needed. Booked another session!

Feb 05, 2024

I had the WORST experience ever when I went here last week. I came in 15 minutes early for my appointment and yet because another client was late for their appointment they didn’t take me back till almost 30 minutes after my appointment time. I was assured that this wouldn’t cut into my time however my hour long facial that I paid for which also included extra add ons which I also paid for was only half of the time it was supposed to be. The staff wasn’t very nice even though I was more than accommodating to their situation. I will never be returning here and I will be canceling my membership. Save your money and go somewhere that values your time and money.

Feb 05, 2024

I have read numerous negative reviews for this location but I have never had any issues here. The staff is extremely friendly and ensures you are helped out the moment you walk in the door. They have plenty of availability for appointments and the therapists themselves ensure they cater to your specific needs; asking questions beforehand as well as ensuring it is to your liking during as well. The ambiance is perfect; from lighting to calming music and warm tables. I go once a month and it is the best hour of my month, every month, looking forward to going back!

Feb 05, 2024

I paid for 7 massages, I forgot I was paying somehow. It's the best mistake I ever made. It will help through the holidays while I work at Publix!

Feb 05, 2024

I’ve been a member at Hand and Stone for a number of years, and I’ve never encountered more rude staff in all of the locations I have been to across multiple states. I booked two massages and ended up cancelling them both by the end of the conversation with the manager over hidden fees and poor customer service. Unfortunately, between the additional fees and recent price increases, I think it’s time for me to cancel my membership.

Feb 05, 2024

Love this place for a quick message. Super easy scheduling, fast serene service.

Feb 05, 2024

My appointment was canceled 40 minutes before it was scheduled to begin. When I asked to have a manager call me regarding the cancelation I never received a call. I would give 0 stars but that is not an option.

Feb 05, 2024

My entry expenses wasn't great, even when I called to make the appointment I already felt the wrong vibes. However, I have been going to Qadir for about a year now at another location. He is AMAZING! (5 stars for Qadir) absolutely great practitioner, very professional, all around great energy. So needless to say i was Solely there for his services.Only negative was being really disappointed with the front desk in comparison to Palm Harbor location. I would still recommend... because the specialized service was absolutely worth it for me, some things I can over look. In my recommendation to another I would be upfront and honest about the front desk not being to friendly. People do upgrade and things change. So I wouldn't want them to keep from the experience based off my not so great experience.

Feb 05, 2024

My experience at this location has been exceptional. I joined the client monthly plan and I have absolutely no regrets. Nicole, Michael, Bailey and Tyara have been nothing less than great. I enjoy coming here and getting the self care that everyone should invest in. It’s super affordable and it’s a monthly pampering session. Does not get any better than that!

Feb 05, 2024

Phenomenal massage parlour! I’ve had numerous therapists and they’ve all been wonderful (AJ & Michael especially) and they ALWAYS answer their phones! Crucial when dealing with a company that requires 24+hrs notice to change or cancel an appointment. I come all the way from Northdale to this location specifically because of their reception.

Feb 05, 2024

Thank you Adrian for making me feel young all over again! Outstanding skincare services.

Feb 05, 2024

The Carrollwood location is very nice.

Feb 05, 2024

The deep tissue massage was amazing- I went twice in the same week 🫶🏼 - and I am going today again. I highly recommend!

Feb 05, 2024

The staff was appropriately professional - three ladies talking it up at the front desk. What is there to talk about re: condos coming up in the neighborhood, locations they like/don't like, or any other business. I believe they were talking too loudly and too consistently about life happenings for the lobby atmosphere to be RELAXING at all. The lobby area decot is "general" and quaint. I am a regular at a Dallas Hand and Stone location and I have experienced relaxed, profesional, and more focused services at two Dallas' locations. In my exoerience, when Hand and Stone front desk staff speaks or answers the phine they use a low-tome, happy, voice and/or near whisper, and it's ALL related to the business at-hand, no other topics. I understand locations might be franchises, and different owners may have slightly different expectations of their staff. The yacking and carrying on at the front desk at the Westshore & Kennedy location is not relaxing or helpful. Once inside, approximately in room #6, I still heard the voices at the front desk(?) over the relaxing music in my individual session. My LMT, Sandy, was very focused and professional. She asked if the pressure was good, explained the emergency button and other information during the session. I recommend Sandy.

Feb 05, 2024

The ⭐️⭐️⭐️⭐️⭐️ Massage ⬇️ First, let me start off by saying my massage technician was Michael and I gave him five stars for his professionalism and his technical approach to my Swedish massage. My body feels relaxed and I’m starting the day off right. Upon arriving to the location in South Tampa the lobby is very well air-conditioned, and you get a nice hit with the spa music. The ⭐️⭐️⭐️⬇️ The hallway leading to the spa rooms is a bit musty and could probably benefit from essential oils being vaped off. The problem is the energy of the front desk staff. 👯‍♀️I experienced two women at the front desk both checking me in, and one of them was very adamant about the process in which I was about to experience through filling out the form, and I couldn’t concentrate on reading the form and listening to her, so if there’s some constructive criticism, I could give as a new client. The front desk really needs to figure out their flow. 🤷🏽‍♀️ Because when I felt overwhelmed, I asked for space to read the form first before taking in new information from one of the women. 👀 Going to a spa is supposed to be relaxing and gentle. When you have someone at the front desk talking 100 miles an hour and is a bit volume deaf at how loud she is, the vibe is off-brand and unstable. 👯‍♀️The checkout service was not any different. I still was being addressed by two people at the same time, and they may think that they are picking up where the other one left off but it’s coming off a bit competitive on who remembers the script better ➡️I would highly recommend if the front desk can have more authentic personality, while still providing the branded culture that hands and stone is trying to perform that could really clean up a lot of the mixed vibes that is coming off from this location. And it definitely has mix vibes because if you just look overall at the reviews, there’s a lot of mixed reviews here. Listen, I know there’s miserable people out there who want above and beyond the experience, so you’re going to have those people who leave negative reviews. But in my case, while reviewing my experience, there is a huge disconnect from the spa experience to the front desk and it’s very obvious.

Feb 05, 2024

They'll book you at the wrong location then charge you for missing an appointment.