Hashani Spa

Jan 05, 2025

Don’t book last appointment of the day, the women will have an attitude with you as you’re gathering your stuff to leave. If you park in the “spa” parking lot and god forbid try to exit where you came in, they’ll freak out. The elevator didn’t work when an employee tried to escort me out so she took the robe off the stairs, called someone on the phone that I would be coming up to exit that way, and when I did, the woman up there acted like she had no idea I was trying to leave and gave major attitude/freaked out. Will not be returning, maybe be a little more calm with your guests and train employees on how to let last spa users of the day out of facility to the parking lot. Major let down and stress management 101 for a spa experience might be needed for that employee.

Jan 05, 2025

Me and my fiance booked the hashani wellness journey package, and I added a cactus body scrub. We had an amazing experience and have literally zero complaints. We arrived well before our first service to ensure we got a tour and use of the facilities. All my services were on schedule and on par to my liking. Staff was super friendly, and the facilities were as clean as could be. I loved the infused waters and the steam room most.

Jan 05, 2025

Thank you to Hollis for a fantastic pre-natal massage! She was very experienced and accommodating to feedback throughout the massage - such a relaxing experience!

Nov 05, 2024

The two of us came here the other week to celebrate our anniversary, just like every year. We try a new spa that we have not been to in town, and this one was a letdown. The spa intake forms told us to arrive 30 minutes earlier just to get the tour of the spa when we showed up. They ran my credit card for services and put the tip screen in front of me.And I tipped a couple hundred dollars extra on top of the services already being charged so I assumed being the only spot in town that charges you before anything is done that. It was going to be a great experience. The lady at the reception desk told us to go downstairs, and she took my wife to the female locker room and I stood at a desk, and she said, "The gentleman will be here shortly". I waited for twenty minutes after asking two different employees where the guy was only to have another guest show up and stand there and wait with me. A gentleman showed up at the desk. Finally 5 minutes before my massage was scheduled only to go into the locker room with both of us and give the guy that showed up after me a tour and just threw me in a locker with the wrong size shoes, so I had to find him and chase him down. Just to get a bigger pair of shoes to wear, which made me 10 minutes late to my massage. The masseuse was not very happy with this, and neither was I. We did sign up for a comprehensive tour of the spa, which we did not receive. And I also filled-out the spa pre intake forms for what oils or allergies, or what areas you want them to work on, which we both filled-out, which were clearly not read, because the masseuse massaged my head and neck two different times in the massage, and I asked her both times that was not on the form and I said to stay away from my head and neck because of a surgery. And on top of that, she did not use any of the scents or oils that I selected in the form and then after our massagers, we got facials, the facial went perfect, can't complain about that even tipped the therapist's a little extra because it was so great and then after that. We had our manicures and pedicures as part of their signature journey, which is what we both did that day. And just FYI, for the resort, don't sit 2 clients next to each other that are getting the same procedures done while one client, which was working on my wife clearly did 3 times the amount of stuff to her feet and hands than what was done to me. I watched her right next to me and got longer massages. More work was done on the nails and toes. The girl working on me seemed like she didn't want to be there to do it. Either way, I still tipped all the therapists, an extra 20, just because I'm that type of person. The experience was lackluster, and honestly, I've tried several other spas in this town, and a majority of them are significantly better than this one. This place does have great views. And we did enjoy the steam rooms, but you could get that anywhere because of the nonexistent customer service and the inability to follow forms and time schedules for your own business. We will not be ever returning to your establishment.And I do not recommend anybody wasting their time or money at this place because it'll be a letdown.

May 05, 2024

Great customer service! We had massages quickly followed by complimentary mimosas, wow. Very peaceful.

Feb 05, 2024

I had an excellent facial here and my face felt great for much longer than usual. They also gave my friend and I a couple drinks to celebrate her birthday at no additional charge. I wouldn’t try to use SpaFinder gift cards here though. They told me when I was checking out (after probably at least 6 hours there) that they didn’t have time to figure out how to redeem my gift card and that I would need to call the number they wrote on a post it note to ask for the PIN. I just put the charge on my credit card instead and called this number later on and they said that it was not a customer number and that it was only for the spa to redeem the gift card. I have now been trying to get this resolved with SpaFinder for about a month now.

Feb 05, 2024

Most accommodating and relaxing spa I have visited in awhile. Services professional & purposeful. Wish they were in my town.

Feb 05, 2024

Nice!

Feb 05, 2024

The Mrs. had an amazing spa day for mommy's day!!! Thanks very much for the awesome service.

Feb 05, 2024

The staff at Hashani Spa was so accommodating during a scheduling error on my part! And my pedicure still looks great!

Feb 05, 2024

This is a beautiful spa and I had a really nice massage. Sadly I was rushed out right after because they were closing which was a huge bummer. Don’t book the last appointment of the day.

Feb 05, 2023

Got my first massage here and they took very good care of me. The spa pool is a really nice feature.

Feb 05, 2023

We booked a day pass at the spa to use the amenities. We paid $65 for the pass through resort pass. Overall the facilities were nice and the people were all very friendly. But the whirlpool was broken and they don’t have a sauna or cold plunge. So we pretty much just paid the money to use the outdoor pool, spa and steam room. It could also have been a little cleaner in the locker room and bathroom areas. Hair in the shower and on the sinks, etc. Overall it was a good experience but could have been better maintained.

Feb 05, 2022

Had a couples massage which was good, but couples can't use the same steam areas, saunas, jacuzzi etc. Only 2 areas couples can be togerher.. pricey massages but spa usage is good

Feb 05, 2022

My wife and I had a couples massage, and …WOW! Maya Jackson (Swedish massage) and Hollis (deep tissue) gave us literally the best massages we’ve ever had. At the same time, in the same room. Honestly, worth the cost (which isn’t cheap) given how good those two were. It would have been 5+ stars, but for the unfortunate checkin process (on the men’s side). I ended up waiting 15 minutes for someone to take me into the locker room, because they “couldn’t find” the male attendant. Yeah…baffling. Finally another client who knew how to work their lockers escorted me in. So….absolutely a great massage experience. And hoping that my “misfortune” at checkin was an anomaly.

Feb 05, 2022

What an Amazing first time experience I had. Isabel (Nail Technician) and Hollis (Massage Therapist) treated me like family. They were both personable, kind, attentive and understanding of my needs. I was treated to this spa day as a gift for two important events taking place in my life. Thank you ladies! I pray that I'm blessed with another opportunity to use there services again. Also, the Marriott Star Pass resort employs such professional and empathetic people. Wow! There holiday decor was breath taking.☺️

Feb 05, 2020

I purchased 2 of the pedicures they said were supposed to be the best costing 200 for both. It was my mother's birthday and she was shocked that when we were finished, the lady had gotten red polish around the nail and on the skin and left it like that. I found out a couple weeks later that they cut the sides of my big toe nails like those cheap Asian nail salon, and now I have a bad ingrown nail on my toe that is killing me. The polish is poor quality and the selection leaves much to be desired. Come on Star Pass!Very unacceptable and I will not be wasting my money here anymore. There have been other issues. Very disappointed.

Feb 05, 2020

Treat yourself to a grand experience and if having a massage, be sure to ask for Natalie. You won't be disappointed 😁

Feb 05, 2019

Fabulous spa with A+ for customer service. I always ask for Natalie and the Petal and Leaves. It just doesnt get any better!

Feb 05, 2019

I can't believe I didn't know this was here! Beautiful setting, everyone at the spa was incredibly sweet and friendly, and the services were definitely worth it. Even the drive up to the spa was pretty. We each had one of the body treatments and felt completely relaxed afterwards. This was a very rare treat for us. The spa facilities that surrounded the treatment rooms were clean and would be a lovely place to spend the day.