I AM Natural Beauty

Jul 06, 2024

900 Dollars for absolutely nothing. I was in the Tacoma salon from 12:00 until 10pm none of my dreads were completed. There were 4 staff in there and every last one of them except for Trina were still students.As far as Trina goes she was on the phone just about the entire time I sat in the chair. I've given them ample time to respond and refund my $$. I have pictures I'm producing in court. Save your money people, and once you get up and walk out they gossip about you. I was so outraged @my hair I've actually filed a small claim. I absolutely refuse to chuck 900 bucks out the window. They are ridiculous and none of them wanted to be there. They deserve zero stars.

May 06, 2024

Miss Trina was very nice, and I do not blame her for any of what happened. (She was running a shop all by herself) I honestly blame the shop, and the ownership to the shop was very unprofessional when the situation was addressed instead of taking our complaint, she went on to try to create drama, which DIDNT happen anyways between me and my other half and I myself don’t like writing bad reviews for black Own businesses, but this one Has to be heard! I came to the shop for my appointment at 12 o’clock In the afternoon and didn’t leave until 12:30 AM. My time was definitely not respected at ALL. Nothing was done to compromise my time, but a wonky apology by the owner that didn’t feel genuine at all, I would never recommend any of my people to go to the shop. There was a girl with her son before me that wasn’t feeling too well that had to sit in the chair and wait to get her hair done past her appointment time and didn’t leave TILL 11:30 PM which I felt really bad for as well when in actual reality she was supposed to be done by that night. The overall experience is a disaster here so save yourself the time and the energy. I definitely don’t think it’s worth it.

Mar 06, 2024

I had a bad experience at the shop it was my 3rd time there and it was the worst one ever I had a appointment with one of the ladies and she never showed up so her brother that I had never met or seen did my hair and he had no idea how to do my womens hair he was also over booked he was the only one in the shop with 2 other people waiting it was not cool at all over charged me for a pony tail and it was crooked and then he told me oh you can fix it theit the way you want will never go back again the ace was very dirty

Mar 06, 2024

I went for hair lock. The customer service was great, but my lock was loosing the next day. I was expecting an interlock, but I don’t know why they did comb twisting. I am not happy that my lock is not looking good at only the next day after paying over $200. The price is high for the service and I wish they can fix my hair. There’s free parking spot and to be honest, the dude that attended to me was cool. I just expected something better for the price and very displeased that my locks went bad.

Feb 06, 2024

I’ve been coming here since 2019 and not once have I been disappointed with my service , kind of surprising to see all these negative reviews. Everyone’s been friendly to me and I got what I asked for 🤷‍♂️

Feb 06, 2024

Jenny was amazing

Feb 06, 2024

Professional and friendly staff

Feb 06, 2024

The place was clean, easy to find, and looked nice. Whoever I spoke with to book my appointment was very professional and made the booking process simple and easy. I showed up to my appointment early and didn’t have to wait long. Unfortunately, that’s where my positive review ends. My stylist didn’t greet me or speak to me at all other than to ask where I’d like my part. This isn’t a dealbreaker, but it does make the experience less pleasant when you’re not treated with any degree of hospitality. The negative experience stems from my stylist abruptly walking away in the middle of retightening my locs, without saying a word to me, and beginning working on another client. After about 15min of my extended patience, another stylist (Sage) let me know she’d be with me shortly once she finished with the client she was currently working with; after a 30min total wait time she came over and worked on my hair for a while. When the stylist who had originally started my hair (I don’t remember her name as she never introduced herself or spoke to me) finished with her other client, she came back and took over doing my hair. Being completely honest, I had every intention of leaving a negative review based on the that. Sage was very professional. After my hair was finished, she came over and apologized for how long my hair took (5hr). The receptionist also apologized for how long it took and explained about they had been short a stylist that day. The length of time wasn’t terrible; I’ve had long re-tightenings in the past. What bothered me was the lack of communication. I completely understand that these are students, but they’re also adults working in a customer-centered industry; why isn’t basic customer service emphasized? It should have been communicated early on that my stylist was filling in for another and would have to step away (I don’t know if that’s why, it’s my assumption based off context clues), not after my hair was finished and I was walking out the door. I can honestly say that in the entirety of my time there I witnessed 30 second conversation that took place between a client and a stylist. Other than that the stylists only spoke to one another. Again, it’s not obligatory to speak to your clients, but if you want them to feel comfortable and welcome, maybe reconsider. The facility is nice and I liked how my hair turned out, but my overall experience was not a pleasant one.

Feb 06, 2023

I wish they would deep clean tho. I said something once and the owners daughter caught so much attitude. They never answer their phone either. Not like I call it anymore.

Feb 06, 2023

Always a great experience!!!! I dont trust any other establishment with my hair. They are the best❤

Feb 06, 2023

Better communication it's okay to tell a new client you aren't taking NEW clients

Feb 06, 2023

Efficient and mostly timely. Pricey for a teaching school. Friendly, customer oriented and informative

Feb 06, 2023

Flawless they get you right

Feb 06, 2023

I had an interesting experience with Tanika the hair technician, her customer service needs work, she made it a point to call her boss right in front of me and complain about the mis understanding regarding the service I wanted, there were a few other issues that didn’t make me feel valued as a customer. Plus You have to be EXTREMELY DETAILED AND SPECIFIC as to what you want, I thought what I was getting was a basic braid which costs only $60 but the grand total ended up being $125, that hairstyle was definitely over priced. There dust on the light fixtures was so thick I could peel it off with a butter knife. This shop sells their own hair products also. The only good thing is that someone is usually available when calling this business.

Feb 06, 2023

Love this place, always good energy and they do a great job every time. Started my locks with them 3 years ago.

Feb 06, 2023

So...I am really annoyed. Missing my appointment today was partially my fault, but had I been able to speak with someone beforehand I feel that it could've been avoided. My issue is that I've been calling this salon since last week just to get clarification about directions because I'm not familiar with Seattle and recently relocated to Burien, and I was trying to avoid the exact thing that happened today. My appointment was scheduled for 10am, and a stylist called me at precisely 9:57am to let me know that my stylist would be running late due to transit services running behind. Cool. I told her that was no problem and to tell the stylist to take her time because I was also running behind for the same reason and had mistakenly gotten on the wrong bus. After getting on the right bus I called the same number back at least three times to ask which direction to go when exiting the bus. No one ever answered so I tried guessing. I guessed wrong. The stylist called me back about 10 minutes later to tell me that I was going in the wrong direction and would have to reschedule. I explained to her that I had been calling the same number that called me this morning to get better directions, and her condescending response was, "This is my personal phone, and I'm at work. I don't answer my phone when I'm working." Okay...but why would you call me from it in the first place? It's not like anyone ever answers the main line. My problem isn't about me having to reschedule because I take accountability for being late. My issue is that no one ever answers the phone, and that is completely unacceptable. Not only did I try to get directions beforehand, but I have also been trying to inquire about the process of an additional service before booking it online. My advice? Go to their Tacoma or Federal Way location for better customer service. If they don't answer their phone at those locations, they always call back in a timely manner. I sure do wish I still lived close by there because Trina ALWAYS showed me the utmost respect, returned my calls, and she kept my hair laid. Just go to I Am Loc Shop in Federal Way or Tacoma. The service is always good.

Feb 06, 2023

The worst hairstylist in the world. Ask for simple thick 2 strand twist. Didn’t even wash or blow dry my hair. Work on my hair while it was dry!! Comb my hair while it was dry causing my scalp to be blood shot red!! I constantly asked for the twist to be thick and the lady kept saying the part is thick when I constantly told her I wanted a thicker twist and she was unable to provide me that. There is no way people actually go to this shop and get their hair did. Worst hairstylist EVER!

Feb 06, 2022

Always a great experience being there.

Feb 06, 2022

Great service and really like my stylish Tankia

Feb 06, 2022

I am a 6 year exclusive client. I've had Loc, Braids, and Twists all done there.

Feb 06, 2022

I tried out a new salon for a loc retwist and style. The stylist was on time, professional, and did a great job.

Feb 06, 2022

Love this place! I moved out to Seattle 3 years and got my locs redone here, the quality of the work is great! Been coming here ever since!

Feb 06, 2022

Moved from Chicago, made an appointment, drove an hour, stylist almost an hour late so I left. Was offered 10% off. Would not recommend!!!

Feb 06, 2021

The owner is great. She knows her braids and is very personable. Her daughters work there sometimes and all appear to have mom's gift. If I had any qualms it would be lack of knowledgeable and professional staff. They are doing a better job at letting you know you are scheduling with a junior stylist when you book appointments.

Feb 06, 2021

Wonderful job done by Myana.. sorry if I i misspelled your name. Thank you!