JCPenney Salon

Jun 06, 2024

How does a person schedule an appointment for this place? My wife has been calling nonstop, and never reaches anyone. She went through this the last 2 times she scheduled. She was called back the last time and told she couldn't have the date scheduled because they were only open 1 day a week, and had to wait almost another month. This is not good for repeat business.

May 06, 2024

I have used JCPenney's many times in the past, for my perms however, when I needed to schedule an appointment I called five separate times and asked for somebody to get back to me. Today after 5 days and I had already booked at another salon they called me and gave me attitude, when I asked her why they never returned any of my my calls, she said they can refuse service to anyone then said "have a good day" and hung up on me.

Feb 06, 2024

My young daughter and her cousin needed trims, well then they "needed" color too. We stopped in originally to ask what all this would entail. We spoke with Chyenne and she gave us all the information we needed. If I could give Chyenne 100 stars I would. She was so professional, it's nerve wrecking allowing your kid to get teal highlights. Chyenne came up with the idea to do peekaboo highlights around their faces. I get color on my hair all the time but I'm an adult i was nervous about this on young girls. Chyenne made their styles very age appropriate and they felt like little beauty queens when they walked out of the salon. This woman was so patient with them and pumped up their self esteem while she worked her magic on their hair. We appreciate Chyenne's professionalism and skill. We will definitely be back to see her, the girls adored her. Working with children isn't easy and she was perfect.

Feb 06, 2024

Perm ok Style disaster

Feb 06, 2024

Pleasantly surprised. Had been awhile since I had a cut. My cut was perfect.

Feb 06, 2023

Clarice is an amazing cosmetologist! Highly recommended to get your hair done by this amazing stylist!

Feb 06, 2023

I have been going to this salon for a long time I have been canceled twice with an event to attend tomorrow very bad customer service,I would not recommend this salon.

Feb 06, 2022

Absolutely love this place! Always has great service!

Feb 06, 2022

Experienced and friendly staff.

Feb 06, 2022

My daughter had her her dyed for the first time. She LOVES it! The stylist was great with my daughter over the time it took to get everything done while I checked in every now and then . I believe her name was Andrea. The Salon is a cute cozy little place tucked into the corner of the mall and it was a daddy daughter memory that will last a lifetime.

Feb 06, 2022

Sam did a wonderful job

Feb 06, 2022

So personable! Very clean! Staff is so helpful, reasonable prices. Very happy I tried it out love my new highlights

Feb 06, 2022

The first time I was there I loved the color and cut and the price was competitive. The second time however, the lady that was more than likely the manager followed the stylist back to mix up the color. She only did a touch up not all over but I was charged the same price. The touch up was no where comparable to what was done the first time. When I questioned the price when paying the bill whoever was running the register at that time said " Well I think she gave you 2 colors this time and just said full highlights. I will not go back.

Feb 06, 2022

The girl who cut my daughter's hair should work at Great clips did not know how to do layers.

Feb 06, 2022

They have rescheduled my appointment TWICE, both times within 2 hours of my appointment and they are offering no compensation. I'd better get a darn good haircut for this.

Feb 06, 2021

Every time my daughter and I make an appointment, we get a call saying we need to either reschedule or we’re going to be taken back later than expected. The last time I came in, I asked that no length be taken off my hair, yet 5 inches were cut off. Same exact thing happened to my daughter right before her wedding. When she was getting her engagement pictures done, she came here and they wanted to reschedule her appointment. She was leaving the salon to go have those pictures done. This is why we make an appointment!!!! Today we were both scheduled to get highlights and a cut. One of our stylists called in. So someone was going to do both of our hair at the same time, which we appreciate, but that’s too much for one person. We both have very long hair and it easily takes an hour and a half to foil each of us. This is time I didn’t plan on spending at the salon. The frustration that comes with something that we consider a pampering mother/daughter activity, turns into more of a headache than a fun occasion. Today someone did say that they could do my hair but after the hoopla and annoyance of yet another JCP stressor, I’ve decided to spend my money elsewhere. I drive over an hour to get here because I usually like the results and I’ve come here for quite a few years. This is literally the 4th time in a row that we’ve had to deal with some kind of issue when we want to get our hair done. And every time we tell each other, “we’re going somewhere else”. My daughter only kept her appointment because she had a gift card, otherwise she also would’ve gone ahead and skipped out too. This is the last time JCP Salon gets the chance to give us the runaround. And from reading the other ratings, it’s obvious we’re not the only ones with these issues. In my opinion, it’s time to prioritize your customers. You all do great work, but it’s bad business when you’re constantly trying to rearrange your clients times after they’ve scheduled appointments to fit their schedule. Hopefully things change and you don’t lose anymore clients because of this issue.

Feb 06, 2020

Excellent !!! I have been going here for 25 years. You get what you pay for.

Feb 06, 2020

Shawna was amazing. I went in for thick blonde highlights and that's what i left with. She spent alot of quality time on my long thick hair to make sure it was done right. I truly appreciate her taking her time and not rushing through it. She even stayed 30mins past closing time. Shawna and Julie are both very sweet dedicated hair masters!!!

Feb 06, 2019

Sarah Davis never disappoints. She is knowledgable and cares about her clients.

Feb 06, 2019

Very friendly employees. Sophia was great.

Feb 06, 2019

Went for a balayage with Lauren, showed her a picture- she said she could do it. I was very specific about what I wanted. You can’t even tell I got anything done for $120.... Just called the store, I was told I was going to be charged $70-$80 to come back in. Asked to speck to a manager and no one was there. I was put on hold without being told, all around bad experience for the price. Will be speaking to a manager (going in to show the “results” for the price) and never going back. Don’t waste your time or money.