Joanna Czech

Sep 06, 2024

Natalia is the absolute best!

Feb 06, 2024

Incredibly disappointed with the customer experience here - I made a small purchase (for this brand) and I didn't notice an additional extra shipping fee they've added on in addition to the normal shipping charges. UPS delivered the hand soap I ordered to another house and I reached out to Joanna Czech to see if I could get a replacement or get reimbursed and they told me they wouldn't do anything to help me because I didn't add the additional shipping charges and it was against their policy. I didn't notice the additional shipping charges on the site when I made the purchase and it honestly blew me away how awful their customer service response was especially since it was such a small purchase - they charge hundreds and thousands of dollars for services and products daily so $50 shouldn't be revenue impacting to them. This experience will definitely keep me from purchasing anything in the future from Joanna Czech or scheduling any facial appointments, I don't care how good Joanna Czech thinks she is, her customer-facing response team is damaging her brand. I also agree with another review that stated Joanna Czech has really gone down and for the money you spend here, it should be top notch. I will continue being a loyal customer of House of Preservation who earns your business and provides excellent customer service.

Feb 06, 2023

I would expect customer service at this place to be top knotch, giving how expensive the products are, but it's not. Joanna Czeck used to be awesome, but the quality of the place seem to have deteriorated greatly in recent times. Before I would have estheticians advise me and help me find the right products. Since the products are so expensive and can't be returned once purrschased, it's important to buy the right product or you're stuck with it. Now, the estheticians can't be bordered and the front desk person they have now either doesn't have enough knowledge or just not willing to be of assistance. Well, if I can't get quality customer support, why would I want to buy anything here. It's unfortunate, but now I have to find another spa that is more caring to their customer's needs.

Feb 06, 2023

the absolute best facial - no question

Feb 06, 2022

She's the best! Can't believe she's located in Dallas. So great.

Feb 06, 2021

Best

Feb 06, 2021

Incredible customer service!! After my order's delivery was put into limbo due to CV19 in NYC, a sales team member in Dallas worked for 2 HOURS with UPS to reroute my package so it would be delivered to my home address. Who says you can't have great skin while you practice social distancing :) THANK YOU!

Feb 06, 2021

Really great retail service! I didn't read careful enough that they weren't accepting retail purchase walk-ins and their door was locked when I tried to open it, but the lady was nice enough to open it and talk me through my product options. I knew what I wanted, I just wasn't sure which formula so she asked me some questions and was able to recommend one (which 4 days into it, in loving)! I gave her my card and she went inside to ring me up and I was done. I was just super happy she was willing to help despite my lack of attention to store details due to COVID.

Feb 06, 2020

These facials have saved my skin when even a dermatologist couldn’t. I’d given up all hope on ever getting better skin until I came here and started seeing actual results. Rachel is honestly a miracle worker, her talent and skill is amazing and she knows my skin even better than I do. She’s so informative and friendly and the only person I’d ever trust to touch my skin now. I’ve recommended my best friends to go to her as well. She has an ability to make you feel comfortable even if you’re embarrassed or shy about going (which I definitely was.) These facials have been truly life-changing; as a professional model, I can’t live without my skin, and Rachel has done what I formerly believed was impossible! I can’t thank her enough for giving me a part of my life and confidence back that I thought was gone. Investing in my skin is the best decision I’ve made.

Feb 06, 2019

I just started ordering from Joanna Czech, and I have to say I love it. I had ordered a bottle of sunscreen and when I used it for the first time the product squeezed out of the sides of the tube. I think that maybe the tube had some thin spots and when I squeezed it, the tube gave and product went everywhere. I emailed to let them know what had happened and sent them pictures of the tube and they immediately sent me a new tube, no charge, and it was here in 2 days! That is what I call great customer service and I wish that other places would pause and take note of how they shoukd behave in the same situations. Thank you Joanna Czech, especially Lisa, you guys run a top A place!! I will def continue to buy my products from them.

Feb 06, 2019

Joanna is excellent. Her personal services are amazing. You will absolutely love her.

Feb 06, 2019

Showed up for my facial this morning with Lindsay at 10:30 and was told I didn’t have an appointment. This appointment was booked weeks ago . I was told to book early after my last facial in January . I booked the appointment in February. I called this morning at 10:00, 30 minutes earlier to say I might be 5 minutes late due to the rain and heavy traffic . I stated my name and appointment time . The receptionist told me “ no problem” . As a 60 year old with more money than time , I find this totally unacceptable. I will not be back . I will not buy any products from your store and I will share my experience with anyone who will listen . I just finished a 24 hour in hospital call shift, came home and waited 2 hours to drive downtown in the rain only to be offered a “complimentary “ facial at a future date which I don’t have in the near future . My hourly billing rate is more than the price of the facial . In this town there are far to many other options . I guess the brand name on the storefront does not represent anything special .

Feb 06, 2019

Vigorous massage reaps vigorous results 💪

Feb 06, 2018

Fantastic range of products and utterly lovely people!

Feb 06, 2018

I went to Joanna Czech this winter after a particularly rough military training exercise and medication switch really troubled my skin. The esthetician was great, however the women at the front were awful. One of them had made a mistake on the website saying that all services were at least 90 minutes long, they’re not. When I came out from my facial, only 60 minutes, I confronted her about the issue. At that time there was no explanation, only a 350$ bill, and that was it. I was pretty upset and after reconfirming my memory after re-reading “90 minute-long treatments” on the website, called back to discuss my concerns. The woman who picked up was at first extremely rude and effectively told me I was the one in the wrong. When her co-worker came on the phone and told me she had made the mistake on the website, and they had given me a discount when I paid but not told me, I realized that this place is not well-run. When you’re paying a few hundred dollars for a facial, you pay to relax and not deal with someone else’s attitude. I’m in the army, I get how stressful situations can be emotional. Facials should not be one of those situations.

Feb 06, 2018

Joanna changed my skincare regime and my life! I am 37 and thought that I knew about skincare. After going to her once and using her recommended products, I look much better. My skin is clear and tight. I love her! Her treatment is intensive and specialized...she is worth the price! I live in Geneva and look forward to going back to Dallas just to see her!

Feb 06, 2016

Joanna truly is a skin wizard. Your skin will look amazing with her care.