La Prairie Spa at The Ritz-Carlton New York, Central Park

Jan 05, 2025

I have been looking to try a new spa for massages. Eunice at reception was so nice and gave a tour of the facilities. The sauna and steam are a little small and in the bathroom which can be odd, however, it was spotless. Complimentary snacks, fruit, champagne, pressed juices were an excellent touch. The massage therapist Alexis was phenomenal. You can even select your own music. She was attentive to my problem areas.

Nov 05, 2024

Had an incredible experience at the La Prarie spa with the team at the Ritz Carlton Central Park. I was welcomed by Andrea and Lori who were extremely warm, accommodating, and took care of me as I got settled in. My massage with Matthew was the most effective and best massage I’ve ever received and released and relieved years of pain and tension. Finally, my facial with Mary was soothing and relaxing and she worked her magic on my skin. I will be coming back here and hope the same team is there as they were absolutely fantastic.

Jul 05, 2024

While the massage itself was excellent, my partner and I were asked to take our champagne glasses outside the spa. Felt really rude to be quickly ushered out like that after a relaxing experience. The person at the counter asked us to go to the mezzanine level which had no space to sit and we ended up in the lounge in the lobby (which we would been happy to go to if she had pointed us there in the first place). It felt like she wanted us quickly out of there, which downgraded the whole experience!

May 05, 2024

Don’t go. Therapist will just rub your skin. Will let you choose music but the speak is so bad. I miss the music in grocery store. Product is good but don’t use any techniques just entry level massage. If you wanna sleep, you can’t. Bottles drop on the ground and never quiet. Will talk to you all the time. Very under expectations. Therapist is arrogant. And bed hurts my spine. More like the therapist train you and you just have to listen and don’t ask! Fitting room is dirty. Clothes were just on the sofa and garbage is on the surface….

May 05, 2024

Great spot and very accommodating team! If you’re in the area and need a massage, I’d recommend La Prairie 🙌 I saw a few negative reviews but wanted to give it a try myself and after doing so, I’m happy I gave it a try. To be fair, I went on a Tuesday which is probably a more low-key day than Thursday-Saturday. Regardless, the steam room, shower, and massage were just what I needed. They have some good refreshments as well along with mixed nuts and some dried fruit to snack on. I didn’t see that they let you select an individual masseuse but if you can, request Shamar! I knew my lower back was hurting so I asked her to focus there but she found other areas that needed work and I felt amazing afterwards. Thank you Shamar 🙏 Lastly, some comments I saw mentioned it’s a small spa. This seems like a “no-duh” sort of thing in NYC. Limited and expensive space, especially near Central Park, isn’t going to provide a large spa like other locations might. Overall, great experience here and if you go, I hope you enjoy it too! PS - No pics on this one. I don’t feel good about taking pictures in spas.

Mar 05, 2024

Today was a true pleasure! My husband and I both had massages and we are thrilled to say we have found our new favorite NYC escape! The spa was beautiful and the staff was exceptional! Be cannot wait to come back!

Mar 05, 2024

We booked a reservation at 11:30 am. They called me at 11 am saying I was late. We showed up at 11:30 and they said continued to tell us we were late. I showed them our reservation that *clearly* said 11:30 was our appointment and they were just shocked and "blamed their system". They gave us a 30 min. massage and compensated us for lost time by 5% despite losing 50% of the time due to their mistake. In addition, the men's bathroom shower was unsafe due to *drastic* temperature fluctuations that literally burned me. I would *strongly* recommend to go somewhere else.

Feb 05, 2024

5 stars. Booked a 90 minute massage with any masseuse and stumbled across Eddie. He made such a difference in my neck/back pain, I ended coming back again before flying home. He was even kind enough to come in early to accommodate my flight time. Highly highly recommend Eddie. Will be booking again when in town.

Feb 05, 2024

Amazing staff & amazing service. Would definitely return.

Feb 05, 2024

I had the 90 minute microdermabrasion treatment with Mary who is an excellent esthetician. Overall I really liked the results of the treatment and would recommend trying it out. However, I didn’t love the facilities which felt somewhat cramped. The women’s changing room was separated from the hallway with a curtain which felt a bit too exposed. I was a bit disappointed not to have been offered a tea or coffee after or before my treatment (though I did have a kombucha and some almonds). There seems to be a bit of inconsistency with the service because my friend who had a treatment at the same time as was offered tea/coffee.

Feb 05, 2024

The best place to have sushi in central Texas!!!

Feb 05, 2024

Visiting this Spa was one of my best experiences ever. I got a microdermabrasion facial, and my skin is still feeling baby smooth days later. The esthetician was super attentive and gentle. I feel like the entire staff went the extra mile to make me feel comfortable. Very relaxing. Would recommend this place to anyone.

Feb 05, 2024

Went with a friend, though very good service, experiences varied. While I enjoyed myself I’m not sure I’d go again.

Feb 05, 2023

Great spa, great knowledgeable staff.

Feb 05, 2023

I had an absolutely wonderful, quiet and luxurious experience from start to finish. I booked a 60 min prenatal massage and 90 min signature facial, which were both nothing short of heavenly. Because I’m pregnant, I wasn’t looking for the “total spa experience”, just a top notch treatment-focused escape in a beautiful, clean facility and this was the perfect place for that. When booking, I should have asked if they could do a longer prenatal massage because 60 mins always seems so rushed to me especially if it’s been a while since your last one. Only minor critique is I wish the women’s locker facilities had a bit more privacy than a curtain between it and the relaxation/waiting area though. It seemed easy for anyone to mistakenly walk through it.

Feb 05, 2023

It was amazing!! Best in NYC- Renata was an excellent therapist and Andrea at the front desk was amazing!! So kind!!

Feb 05, 2023

My experience here was no less than stellar. The massage, facial products, & customer service were absolutely wonderful! The waiting area & amenities are quite relaxing, which was exactly what I needed after a crazy day. Will definitely return & would recommend.

Feb 05, 2023

Such a relaxing time. Would definitely come again

Feb 05, 2023

Unreal experience, worth every penny. My esthetician had been there since the spa opened. An incredible experience. Why get Botox when you can go to the spa..? Cant wait to come back!

Feb 05, 2023

Very disappointed at the Ritz Carlton. I booked 3 services for my husband birthday and he got very sick. I offered to reschedule or even take a credit. They would not budge on their cancellation policy. For a place that’s supposed to be 5 stars they need to add some humanity to their motto. To lose out and have to pay for all of the services we DID NOT receive because he was sick was unfair. I could of gotten any proof they needed. What about the unexpected. What if he had Covid. Should we just come because if not we lose all of our money? What a shame. What could have been a long standing relationship with the Ritz Carlton now turns into having no desire to ever book at this place again

Feb 05, 2023

Wonderful, wonderful experience! From the welcoming smile and energy of Daniella at the front desk, to a relaxing massage with Laura and feeling gorgeous after a facial with Naima - everything was absolutely lovely.

Feb 05, 2022

Came all the way from NJ to experience this! Loved our time here! The locker rooms are amazing and the staff is so attentive and friendly. My boyfriend and I got massages and facials I believe my facialist’s name was Anna. So attentive and friendly, they even gave me a little something for my birthday! And the refreshments are great- dried fruit, kombucha, water and champagne. And the decor is absolutely beautiful! Can’t wait to return. The front desk staff is super professsional as well great service

Feb 05, 2021

My favorite spa at home

Feb 05, 2021

One word. Rose.

Feb 05, 2020

Fabulous

Feb 05, 2020

First time in New York. I'd definitely recommend the cbd massage from JESSICA shes amazing!!!!! Very intuitive and focus on your problem areas. Almost like a doctors visit

Feb 05, 2019

Great atmosphere. Marvelous service. Would recommend for afternoon drinks with friends.

Feb 05, 2019

I love this spa every time I’m in New York I book an appointment with this spa and each time i feel like a goddess being spoiled. I leave super relaxed! I highly recommend!

Feb 05, 2019

Wonderful experience!

Feb 05, 2019

I will never go to another spa ever again. This place is too good for words. There is truly nothing like this incredibly decadent experience at La Prarie Spa. As soon as you walk in you are welcomed by an incredibly warm and smiling staff there to make you feel comfortable and wonderfully relaxed. Immediately, you are asked if you want anything (I opted for an almond milk latte - which was baller), and munched on some nuts and dried fruit. Then I was called by the lovely Rachel to get the caviar mani/pedi treatment. I’ve never been a huge fan of eating caviar, but I am certainly a fan of putting it on my body. The treatment was beautiful! You get to choose your own music, and are whisked away for 2 hours while she transforms your hands, feet and nails into true beauty. My feet have never looked that good. Afterwards, Rachel took me back to their gorgeous lounge (which they have just recently undergone renovations), where she brought me a crisp glass of bubbly and a few mini desserts to try. I could have died from happiness. I waited for my nails to dry and then went to use their steam room, showers (their shampoo and conditioner smells delightful), and their beautiful La Prarie products they leave for your use in the locker room. The face wash is top notch. I think I spent like 4 hours there. Best 4 hours you will ever spend. Real life seems so distant in there while. You leave relaxed, happy and maybe a little tipsy (the champagne is very good lol). Worth every penny. I’m taking my mom next time.