Locks of Nu Natural Hair Spa

Oct 06, 2024

They are good! Took care of my daughter

Apr 06, 2024

The attention to detail is crazy. They perfected their craft.

Mar 06, 2024

I have been a loyal client for years. I always enjoy my experience here and love my loctician. My hair always looks amazing.

Mar 06, 2024

I was looking for a hair spa for locs and was pleasantly surprised to find one in Brooklyn. After not having my hair done for 7 months I initially booked an appointment with Ayaba for full loc maintenance and a loc detox. When I got there it was pretty empty and the door was locked which I liked. People aren’t just walking in and out all Willy Nilly. No one trying to sell you DVDs or perfume. That alone created a safe and relaxed vibe since everyone there is by appointment only. After looking at my locs Ayaba noticed I had a major lint problem in the back. That was the purpose of the loc detox in my mind but she informed me that a detox would not remove lint so she suggested I dye it. I was already considering dyeing it so I went with the dye instead of the detox because I didn’t have much build up. Ayaba claimed she doesn’t do dye but she definitely helped that day and I think it came out beautiful. I also got the double strand twists for the first time and they came out so cute. Ayaba helped me feel comfortable and was fun to chat with. I will definitely return next time with my daughter. I highly recommend!

Feb 06, 2024

Always a positive and relaxing experience working with Sharima.

Feb 06, 2024

Amazing experience, very peaceful!

Feb 06, 2024

Amazing space, locticians will spoil you with love, laughter, professionalism and great Queenship. I brought four bottles of the hair and body oil frankincense..three men stopped me to tell me I smell great. Very satisfied.

Feb 06, 2024

Excellent vibe!!! Friendly and inviting atmosphere!!!

Feb 06, 2024

For me, working on my hair has always been therapeutic. The stylists at Locks of Nu have given me the therapy I needed for my locs. A special shout-out to Ayaba for her helping hands. The style always looks great. I love the atmosphere here. The music vibes are lovely. The herbal rinse is my favorite. Thanks, Sharima!

Feb 06, 2024

Had my locs feeling refreshed and light! Thank you so much ladies for taking care of me while on holiday. The salon is beautiful and relaxing. Frankincense oil is delightful 👌🏾💜

Feb 06, 2024

I've reached out a few times so far, for the loc repair treatment, like the site said to to find out about pricing and haven't heard back from anyone yet, very disappointed. 😮‍💨😮‍💨. Was very optimistic and hopeful for this company.

Feb 06, 2024

Locks of Nu Natural Hair SPA has more to offer than what is stated on their website. Locks of Nu is an experience! The holistic treatment rendered in this wellness center is therapeutic, providing guests, such as myself, a unique memorable experience. Empress Sharima is an educator and expert loctician. I recommend her! You will be thankful you did.

Feb 06, 2024

Loved my loc experience here!

Feb 06, 2024

Stylist,Empress, was punctual,organized,soft spoken and friendly..I typically have a warm,professional experience at this establishment.Highly recommend it!

Feb 06, 2024

The first time I tried to loc my hair in 2021, I had Empress Sharima. My experience with her was great, she took her time to explain the process and answered all of my questions. I booked for a loc initiation which is advertised as $185, but because my hair was shaved on the back and sides she only charged me $90. Unfortunately, I had to end my loc journey due to personal reasons. Fast forward, yesterday I was ready to restart my journey, so I booked with the artist available, Ayaba. I arrived on time and she stated that I booked the wrong appointment. I booked loc with shaved sides and back, so I accepted what she said and asked if she could still take me for the loc initiation. She stated that it may not be enough time because it takes about 3 hrs and mine was scheduled for 2hrs. She went on to say that she doesn’t want to feel rushed which I understood, so we tried to see if she could put me in for another day. Eventually, we came to the agreement that she would work on me until her client after me shows up, and then she’ll go back and forth until she finishes. Keep in mind that my appointment was scheduled for 2hrs (5-7pm). She started my hair at 5:05pm. Around 6:11pm she was almost done with twisting my hair, but stopped because her other client showed up. I didn’t check the time until she had already started washing his hair. At this point I was confused because I thought she meant she would pause on my hair if I go pass 7pm. After washing his hair I thought she would come back to me because it was still within my appointment time, but she didn’t. At 6:48pm I asked her if I needed to wait until she was done with him and she said “yes, i’ll be done with him soon.” I pointed out that it was still my appointment time and she gave me a ridiculous excuse, at this point I was just annoyed. I guess she sensed it and at 6:55pm she told him to give her 10mins to finish my hair. At this point she seemed to be annoyed with me and the rest of my time in the salon was quite uncomfortable. I would’ve left had I not already have most of my hair complete. She was literally done within 10mins. I then sat under the dryer for about 30mins. So in total my hair took about 1hr 45mins. After the dryer all she did was take out the clips and left me as is - no style!! I went to pay and she said “you did a loc initiation which is $185 but your hair wasn’t too much so I ’ll take off $20.” I ended up paying $172 with tax. Keep in mind that my hair is shaved on the sides and back, it took her about 30mins total to twist it all. This was disappointing given that I was charged $90 for the same service by another artist in the same shop. The customer service was not up to standards. The fact that someone else walked in during my booked time and was serviced while I waited for 44mins didn’t make me feel good. It made no sense that she stopped working on my hair when she did. All I needed was 10 more mins within the timeframe that I booked for!! I am saddened by this experience because I really liked the salon and was hoping to make it my go to.

Feb 06, 2024

This salon I thought I could make a home salon. I had a handful of appointments and enjoyed the experience: good vibes, music and conversation. On my last appointment, I scheduled with stylist, Ona Maat, that never worked on my hair for coloring and styling. From there, there were so many issues 1. I scheduled a coloring and upon scheduling the service, you are told to send an email so you can have a consultation with the stylist. A week prior to the appointment, I still had not heard anything and emailed. A few days prior, I spoke to the stylist, told her what I wanted, she told me pricing and we came to our agreement. (Mind you, she quoted me a price for the coloring) 2. The style I chose for my hair was not under their "basic styles" service that I scheduled. The owner was involved in this conversation and its the second time she spoke to me in a curt, condescending manner since coming to this salon. When I switched, the style to double strand twist, this too was not considered basic and I would be charged extra. Basic style were not explained when I asked. I swallow this. 3. I am perturbed about the styling but hold my tongue and the stylist proceeds to tell me that because my energy is off she cannot start my hair. That is crazy to me as a customer who is paying for her services. I tell her give me 15. 4. When she returns, she apologizes for her lack of preparedness because she is new to the shop and does not know all of the policies. I proceed to tell her I feel gaslighted because you're telling me I cant have my feelings, my energy but your unpreparedness caused the misunderstanding and the turn in my energy. 5. She starts sectioning my hair and as she sees how much of the locs I wanted colored, she tells me the price quoted isn't the correct price due to the store policies and had we had the consultation (one I would be charged for according to her), we could have figured that out. As the stylist, she was supposed to schedule it but that did not happen. So we have another stop in starting to hone in on the price. 6. I let everything go and return to the chair and she says she doesn't know if she has enough color for my hair. Huh? I ask can we go to the store and she says, "It's raining". I give grace cause she was older with a cane but at that point, I'm like what can we do. And she said she can mix colors but she's not sure how the color will look. I didn't want that because I would like to know what color my hair will be. We go back and forth where she tells me she woke up at 5a, coming from NJ, for me, to do my hair. The manipulation of it all. She told me I was inflexible. Reading above, I compromised on multiple things before that moment. At the end, we did not proceed with the services. I found her and the owner to be condescending and lacked understanding. I also feel this salon charges for everything under the sun. How are you charging the customer for a consultation? There was lack of customer of service and no one would acknowledge how I was being treated. For the stylist to be unprepared and unknowledgable about store policy, I'm not sure how I was the wrong party. I was the wronged party. Suffice it to say, I won't be returning. It was one of the most horrible services I received (or lack thereof) and I was bothered moreso how I was treated.

Feb 06, 2024

When you move, it is easily understood that you will miss your family and friends, but no one talks about missing your hairstylist. After looking for almost a decade for someone local to do my hair and four failed salon visits, I am so happy to report I have found my new home. I didn't just come in to get my hair done, I also had some problem areas that needed some extra care as well. The steam treatment was my favorite part of my visit; my dry strands needed the extra attention. During the visit, Alicia also inquired about my home hair care practices, and offered recommendations to make my time between salon visits more productive. I walked away with freshly trimmed hair, new care options, and trust in someone new to do my hair.

Feb 06, 2023

I love, love, love coming here, the atmosphere is amazing, and the workers are even better. Last year was my first time getting locs and it was the best decision ever❤ The stylist are always gentle with my hair and I always leave feeling amazing and my hair smelling mad good. The ladies there are always polite and kind, especially Empress she so funny. Can't wait to come back for my rewist. There's a reason you gotta book in advance,😆

Feb 06, 2023

I saw someone else mention not getting a reply back and I’ve experienced the same. I first reached out via email on 1/7/23 and then followed up again on the 11th. It has now been a week since it’s now the 14th. I got the auto reply email to both which means they received it. I’m disappointed because I made sure to lay out all my questions in one go because I’ve been ready to book once they were answered. It’s hard finding a good natural salon and I have heard good things about this salon, but the start of a good experience is good communication and obviously in this case there is none.

Feb 06, 2023

Love the service and the atmosphere is wonderful.

Feb 06, 2023

No one answers the phone and your instructed to email them in which you get an automated email back instructing you to schedule an appointment. You cannot get anyone on the line to speak with plus no one replies to the emails you send. Your only option is to go in to get your questions answered. There are no available appointments for months to a year unless you’re a child. I think they’re not taking new clients since you can’t book or anything but nothing states otherwise. I guess onto the next place

Feb 06, 2023

They work very fast, their connected with you and your hair. Some people don’t take their time the woman in the salon take their time and know the best way to make your hair come out good

Feb 06, 2023

Very welcoming and knowledgeable about natural hair. Love how my hair smells, feels and look.

Feb 06, 2023

great place to get your locs done