Luma MedSpa

Aug 06, 2024

Predatory and grossly incompetent

Jul 06, 2024

I came to Luma MedSpa to specifically treat dark spots on my face. I was told that 3 sessions of Pico would help fade the spots. I paid $2100 and saw zero difference in the spots. I even mentioned that I didn’t see a difference in the spots after my first 2 sessions. During my last session they suggested 3 more sessions and if that didn’t work they could freeze them off. It was a waste of my money.

Jun 06, 2024

This place is a sham be very careful when booking your appointment I highly recommend you consult with a dermatologist first an actual professional provider that knows about skin not just trying to sell you a treatment that can potentially damage your skin… master esthetician Cathy no 👎 good she just has me pay half for a treatment that’s not good for my skin because I have pigmentation skin.. good thing I had an appointment next day w/ my dermatologist that I have been seeing for 15 years that stole me it’s the TX I was told is not ideal for my skin I called to cancel and get my deposit back $1,100.00 they said I needed a Dr note ,, which is stupid bc I didn’t even get a consult with their Dr which who is never in the office and did not see my skin.. they they said it’s stated on my invoice their reimbursement policy which I never got just a receipt for the amount I paid then she said I did receive it that it was emailed but they didn’t even have my email on file … watch out don’t leave deposits or pay for services that are not rendered people … their just scamming you for your money so yeah thanks Cathy master of phony Buisness … enjoy your review and remember it’s $1,100 that your office owes me

Feb 06, 2024

I have a very bad experience Luma Medspa they are a liar. They told me the the product I’m going to use for my malaiit’s gonna work and she told me she follow up for me and she leave a message. She’s a liar I don’t recommend them at all. Spent too much money for the product and did not work.

Feb 06, 2024

Amazing service, very happy with the results and will defenetly go back again!

Feb 06, 2024

Edit: I got a laser treatment called PicoSure a few weeks ago and I am blown away by the results. Kat did my treatment (love her!). I've only had one treatment and wasn't expecting noticeable results, but I'm shocked at what I'm seeing so far, and it's supposed to improve even more over time. I scheduled another session and will consider a third (a package of three is what they recommended). The treatment itself was slightly uncomfortable but nowhere near as painful as other laser treatments I've had. It was just warm and kind of stung at times, but it was totally bearable. The downtime was minimal and again, the results are amazing! So happy I found this place! Clean, professional, lots of modern and advanced treatments to choose from. Erica did my Botox and I’m very pleased with the whole experience. Nice discount for new clients, too.

Feb 06, 2024

I could not rate this place lower. Please see the charges against John Conrad before ever booking here. His nurse, Leslie, is a partner in crime. Look at the department of heath. Please do not go here.

Feb 06, 2023

I already left a Yelp review but seriously need everyone to know if I could give this place 10/5 stars, I would! I cannot rave about this place enough. I've have gone here, to get my filler done, twice and both times I thoroughly enjoyed my experience. Leslie and Dr. Conrad are so attentive, patient, really listen to what you want and perform the procedures flawlessly! They make sure you're as comfortable as possible even when getting poked by needles. Not to mention they are just lovely people. The rest of the staff are very friendly and accommodating as well. Highly recommend this med spa!

Feb 06, 2023

I was so excited to invest in myself for laser hair removal in 2022! I was sold a package of 6 sessions for 3 areas, and I cost me a pretty penny! I was told when I made the purchase that it would take 2-3 sessions, and then I could bank the remaining sessions for touch ups down the road. At the end of my 6th session, I was told it takes an average of 12 sessions. I was so disappointed that I was misled by the original sales rep. I felt stuck because I wasn’t anticipating another large bill to finish. When I received the new bill, it was actually quite a bit more than my first 6 sessions, and I was told prices had gone up and there was nothing they could do. For the record, Jena (who manages the laser hair) is awesome, and I feel like she knew I’d been deceived. I got the sense I might not have been alone. But it seems to me like since I spent close to $2k on that initial package under the impression that was all I would need, that when I needed more sessions, they should have offered the remaining sessions at a significant discount. I never would have started if I knew they would cost that much more.

Feb 06, 2023

I've been to this place 3 times (once for hydrafacial with a woman I can't remember the name of and twice for a chemical peel with Kat). The staff has always been kind, professional, and understanding. I have bad skin with acne scarring, so I was glad to find a hygienic and efficient office with the services I need near me. It can be pricy, but all offices that you go to for these sorts of things are. Definitely happy to go back again.

Feb 06, 2023

Kat was amazing at performing my tempsure treatment - very professional, friendly and did a fabulous job with the treatment - I can’t wait to come back for another one

Feb 06, 2023

So disappointed. They sold me nearly expired retinol. Their products must sit on their shelves for a long time so make sure you check their expiration dates. This was my first time here and I didn’t pay attention to the dates because everywhere else I’ve bought retinol from doesn’t expire until at least 2 years. I’ve used this product for many years and this is the first time I’ve had this happen to me.

Feb 06, 2023

There are no words to describe how wonderful Erica is! Not only did she do a fantastic job with me but, she comforted me and made sure that I was ready. She's a very special person and I will always go to her for all of my needs. Shout out to the team for always being so kind and considerate.

Feb 06, 2022

After much research I chose to have my SculpSure treatment at the Luma MedSpa. What a great decision it was. Rebecca was knowledgeable and explained the treatment in detail. Dr. Conrad dropped in during my treatment to see how things were going and to make sure I didnt have any questions. It was really nice to have everyone so dedicated on making sure the treatment I received went well. Its awesome having such a nice spa, offering high end treatments without having to drive to Bellevue or Seattle. I'm excited for my next session.

Feb 06, 2022

I booked a hydra facial. I was beyond amazed at the results. My skin was clearly starving for the hydration and glowed afterwards. Definitely booking another one!

Feb 06, 2022

I was looking for a spa closer to home and found Luma. I've been there twice. First time it went great with Dr. Fox. Second time, I was told he was not doing injectables any longer and was offered an alternative with someone else. It all seemed to go well at first. However, the effect seemed uneven... so I went back for a complimentary retouch 2 weeks after. One month later, the effect is completly gone! I called to express my concern and got a message saying that Dr. Fox doesn't do Dysport (which he did, I have a receipt stating what I paid for and I know who I saw) and that the second time I did have Dysport and the effects fade faster. Huh? Fun fact: I've had Dysport for the past 6 years and it lasts 3 to 3.5 months, so I do it 3 times a year... good to know thus was a waste of money the second time around.

Feb 06, 2022

I wasn't initially sure I wanted to have anything done when I first had a consultation at Luma, but I met with Ericka and she answered all of my questions thoroughly without being pushy or trying to talk me into anything. I decided to go forward and I've now been in for a couple of facial treatments and am happy with the results. Ericka is great and I will continue to use Luma in the future.

Feb 06, 2022

This an All in one stop Med SPA! New tech allows them to offer a variety of services during the same visit! This definitely makes it easy!! Rebecca is amazing!! She makes me feel home every time! Great experience!!

Feb 06, 2020

Best experience! Referring all my friends!

Feb 06, 2020

I absolutely love my lips! Cameron is so attentive and detailed. She put me at ease with all of her knowledge and also informed me what she was doing as she was working on me. I will definitely be back.

Feb 06, 2020

I am getting a tattoo removed. Very professional and friendly staff. Cameron and Annette are so warm and knowledgeable they walked me through the whole process which put me at ease. They have a cooling system that cuts any pain in half!

Feb 06, 2020

I can't come up with one negative thing to say about Luma Med Spa. I had the best experience here and look forward to going back. Everyone was great from the moment I came in. I felt very comfortable and confident getting the treatment I received and appreciated the time they took to explain everything.

Feb 06, 2020

I can't say good enough things about this place. I had a Picosure pigment treatment for my face almost 2 months ago, and now my skin is glowing with little pigment left. Caring, reasonable and knowledgable staff. Dr. Conrad in particular is personable. He definitely knows his trade. I was offered a great price on Sculpsure treatment which I am doing this week. Highly recommended.

Feb 06, 2020

I have tried several places for my laser treatments and Luma MedSpa in Auburn is absolutely THE BEST! If I could give them ten stars, I would. They have the most advanced technology and incredible professionals. They will make your dream come true! I’m extremely happy with the results and I highly recommend this place! Thank you for all you do!!

Feb 06, 2020

Love my lips by Cameron. She is fabulous!

Feb 06, 2020

Very knowledgable and friendly staff!