Massage Envy

Feb 03, 2025

I had a facial scheduled for over a month and the morning of my appointment they called to cancel and reschedule because the esthetician was out. I was given just over an hour notice and asked if they would be discounting my facial since they failed to abide their own cancellation policy and was told by the MANAGER Kayla it did not work that way. I told her I was not interested in rescheduling and felt very disappointed and let down by this experience as I had been looking forward to it to for weeks and she (the manager) responded with an attitude filled "Ok". I proceeded to express my feeling towards her unprofessional response to which she responded by talking over me. She was extremely unprofessional, unkind and disrespectful and over all rude. I will not be revisiting this establishment and higher management should look into this location's manager as she treats Clint's rude, disrespectful and is over all unprofessional

Dec 06, 2024

Had a wonderful experience here today from start to finish. Highly kind and professional desk staff and Teresa, the therapist, was phenomenal. I've had numerous massages over the years this was top notch. Don't hesitate to schedule!

Dec 06, 2024

I visited on the 1st for a massage, and it was possibly the best I've ever had. Karissa really listened to what I asked for and provided the perfect pressure. Just wanted to give credit where it’s due—thank you!

Oct 06, 2024

Prices are high, but the masseuses are excellent. Customer service is very good.

Aug 06, 2024

Excellent massage every time.

Jul 06, 2024

I have been a member of Massage Envy for over 15 years. I had a massage at the Wyoming/Academy location yesterday, it was the worst massage I have ever had. I spoke to the manager Amanda and she told me that if you want a firm massage that will be an extra $15.00 and that it takes a lot out of their therapist so we up charge you for the exertion.😳🤣🤣🤣🤣 OMG!!!!! I paid to get a massage and walked out feeling like I had a 2 finger rub. ABSOLUTELY THE WORST LOCATION TO GO TO !!!!!!! Horrible customer service.

Feb 06, 2024

I couldn't find the place..I was late they said if I cancelled I had to pay full price...They charged me $130.00 didn't give me a receipt or a discount...

Feb 06, 2024

I really worry about the safety of this location. I saw a therapist come out of the bathroom blowing her nose and then right into a room to massage a client and did not even wash her hands. I was absolutely horrified.

Feb 06, 2024

If you enjoy paying for services you can rarely use, this is the place for you! Every month you get charged for a massage you can either use or accumulate for future appts. I had to freeze my account because I could never get in, most decent times are always taken so I rarely had the opportunity and it's not cheap. I tried to cancel and was forced to pay an additional month before canceling. I'm done donating to Massage Envy. Some of the massage therapist were great, such a shame.

Feb 06, 2024

I’ve been a ME member for eleven years! The staff is always professional. The services are good but quick. The “hour massage” is 50 minutes. The prices have gone up recently. The availability is more difficult now days to get in, last minute or walk up is virtually impossible.

Feb 06, 2024

I’ve been seeing Erryn as my aesthetician for the last year. Her product recommendation helped clear up my cystic acne. She is so knowledgeable and also gives the best messages. I started seeing her for 90 minutes instead of just 60 minutes for that reason. At the beginning of the summer she recommended the micro infusions to help hydrate my skin more effectively in the dry summer months and I really noticed a difference. She is super sweet and I always look forward to catching up in our appointments together.

Feb 06, 2024

Love it!

Feb 06, 2024

The staff is incredibly friendly, the establishment is clean and maintained, and the therapists are professional and talented. I enjoy this location and it's close to other useful places (Whole Foods, Home Goods, Starbucks, various restaurants)

Feb 06, 2024

Too much turn around with therapist. Hard to find one to really focus on my needs. Asked to work on specific areas but focus was on parts not really needed. Not really a 60 min massage, more like 50min. and felt like a 45min. to be exact. Massages are okay. "Waitlist" text is a good service, however I was never able to take advantage due to a busy work schedule. Customer service on calls were not very professional, put on hold and call back were never given unless you owe a payment. Spa was always tidy and clean. Sorry to say but will not continue my membership,

Feb 06, 2024

Wonderful experience, professional staff. There's a masseuse for everyone! I love deep tissue one month and a light Swedish the next

Feb 06, 2024

Would be 5 stars if the new owners didn't face slap those of us who were grandfathered with membership pricing. Then they refuse to effectively fix the bathrooms the staff and customers use. Constant toilet issues are unacceptable. Offer veteran discounts if you want to make me pay standard rates that are what new customers pay. I have been a stellar consistent member for 14 years! It's not lost on me that other options are more expensive, but this is supposed to be the "every" person option and they would get more customers consistently if they stopped trying to compete with resort type spas. My 2 cents....

Feb 06, 2023

Always been happy. Have a membership.

Feb 06, 2023

Day 3 in ABQ - took some more me time and an Amazing facial with Sophia and an EXCEPTIONAL Deep Tissue Massage with Wendy 🏆🥇 She got rid of a pinch nerve in my neck I’ve had for 3 months now! Can’t wait to come back. I’m going to visit her EVERY TIME I’m here 🎯.

Feb 06, 2023

Getting to the point where I’m going to cancel my membership I can’t seem to get an appointment to save my life. They need to figure this out. I’m ready to spend my money at a better managed spa with actual availability.

Feb 06, 2023

Great choice for economical services. I especially like the ease of scheduling on the ME app. Paul is great - I’ll definitely keep scheduling with him anytime he is available.

Feb 06, 2023

I have been a member since April. Very happy with my services. I buy my wife a gift certificate to come in and get a massage. After her massage they say that their pricing had changed and the introductory rate they hav had for years went away. She ends up having to pay as much as the certificate was. ($65). I have to keep my membership till April or they will charge me the rest of the year. Not happy!

Feb 06, 2023

I love this place. The staff is always nice and friendly.

Feb 06, 2023

I purchased a massage for my sister for her birthday and we scheduled together. When I bought the gift certificates, I very specifically told them we both wanted a deep tissue massage. They assured me our gorls would give us that. We had tried here before and our massages were not deep tissue. I tried again. I saw Kayla and my sister Latisha. The massages were terrible. I mentioned to Kayla I had asked for deep tissue, and she told me she did light to medium. Basically my massage was her putting lotion over my body. There was no pressure given. My sister's experience was not much better. I did complain to the front desk who basically said "sorry." Unless you just need someone to touch you, this was a horrible waste of money.

Feb 06, 2023

Paul is terrific. Front staff is customer-focused. Easy parking.

Feb 06, 2023

Super RUDE customer service. I simply called inquiring why I didn’t get a return call, I left a voicemail yesterday. (5/13/22) The woman who answered was super rude just because I asked why I didn’t get a call back. She was obviously annoyed and rude. Is this what these receptionists are trained to do??? Don’t we go to ME for a positive thing??? I called back because I forgot to ask about Father’s Day gift cards but she kept putting me on hold. I know my number shows up on their end and chose to put me on hold numerous times. Soon, she sent me straight to the voicemail. What is it that this receptionist hopes to accomplish by being rude??? Or could it be racism??? I’m stumped. I asked for the manager but I doubt they’ll relay the message. Mature adults should be working, not childish adults. Customer service is a complete 👎🏽👎🏽👎🏽👎🏽👎🏽

Feb 06, 2023

This review is for north town Plaza in Albuquerque. First time at this location and with therapist. Had a 90 min massage with Kristi. Web appt set-up, Reminders,Check in, meeting and massage were all great. Professional service made me happy I'm a member. Only difficulty is finding an appt on short notice. Common problem in many states.

Feb 06, 2022

Liz was my therapist and she was amazing the customer service is great!

Feb 06, 2022

The management at this location is absolutely awful! Between customer interaction & scheduling, rude & unprofessional is an understatement. Only reason for the extra star is because the actual therapists are fantastic, Monica & Regina in specific do wonders!

Feb 06, 2022

Went for an “emergency massage”, not my normal location. I asked for a one hour massage and was advised there was a 90 minute slot available later in the day. I again requested if I could have one hour, and was told the 90 minutes is what was available. If I had not accepted that, since my situation was emergent and quite painful, would it have been better if no time booked of that available 90 minutes? Interesting the front staff “couldn’t see my payment information” on the computer, yet the massage therapist had the specifics of my regular massage requests, ie turn the heat off on the table. Front end people wanting me to “settle up” prior to the massage; they appeared much more interested in collecting my money than providing customer service. The massage therapist worked hard on every part of my body and seemed to avoid the specific area for which I had requested that was and is still in spasm. I certainly won’t return to this location. If could have rated with zero stars, I would have.