Massage Envy

Feb 05, 2025

Ianna is an amazing aesthetician. My skin feels and looks incredible, and the massage she did on my face was heavenly!

Feb 04, 2025

Every experience I have at this location is amazing. The front desk staff are always sweet and everything is clean. I really wanna shout out my massage therapist Amber, though. Every time I’ve come she’s given me the best massage out of all the therapists I’ve experienced. I know massage is an art, and I can tell she takes her craft seriously and cares about her clients. She always goes the extra mile. I continue to come back to her every time!

Feb 04, 2025

Rodney was amazing! Polite and Professional!!!!!! He asked if the pressure was to hard or soft He truly cares about your experience!!! Thanks Rodney!!!

Feb 04, 2025

Will is great

Feb 04, 2025

William was one of the best therapist I ever had, he listened and worked on the concerns areas and I felt alot better leaving. We even discussed some exercises I could do at home to help with the shoulder pain I'm currently having. I don't live in Atlanta but when if I ever come back to visit. I will visit this location again.

Feb 03, 2025

Will always does an amazing job! He listens to where my problem areas are and addresses them with skill and professionalism.

Feb 01, 2025

Will’s technique is a gift. I love my sessions monthly to help workout all my stress from life. You have not a massage until you had one with Will

Jan 31, 2025

Tammy was amazing and I will definitely be booking a follow up.

Jan 30, 2025

I stay a member of Massage Envy because of Cedric! He’s phenomenal.

Jan 05, 2025

Always have a good experience here. Have been coming to this location for a few years. Professional and friendly staff from front desk to the massage/facial rooms.

Nov 05, 2024

It was my first time. The staff were kind and my massage specialist Natalie was awesome and she gave kind and helpful advice on how to better take care of my body!! Thanks again

Nov 05, 2024

Jamal did a fab job on my massage that was gifted to me for my bday. I am a hairstylist and have neglected myself. I am excited about getting my membership with this company so that I can feel amazing as I felt that day. Great work. Staff was kind and helpful. I highly recommend this place ❤️

Oct 05, 2024

It’s no wonder that have such low reviews on google. Wow, such a shame. I was so excited to get a massage but unfortunately had to cancel due to illness. The message I got from this location was come on in and get us sick because we want your money. I was happy to tip the therapist. You would think a company that specializes in “health and wellness” would prioritize that. Nope. They were also pretty rude on the phone and cut me off several times stating it’s their policy. They charged me the second I said I couldn’t make it without even letting me explain my situation. I was thinking about getting a membership at massage envy. . I will definitely not do that now.

Sep 05, 2024

Miss Amber was amazing. I feel like a million dollars. I 10/10 would recommend her. The woman working the front desk named Kayla was also very kind. Thank you for a great experience. God Bless

Aug 05, 2024

I had a great experience! Everything went smooth and was very comfortable. I could see the glow in my skin right after! Staff is very nice ! 100% recommend!

Jul 05, 2024

I cancelled my membership after having been a monthly customer of Massage Envy for more than a decade 😔

Jul 05, 2024

I scheduled an appointment on June 19th at 1:30pm. I called at 12:24pm to reschedule to due to being sick. Which the policy online says I would only be charged 50% and I was ok with that. I tried to helpful by not getting your staff or therapist sick. However, I checked my account and my card was charged 100%. I call back and spoke with April and basically she stated that they were independently own and they had to pay their therapist. So it seems to me y’all make up rules despite what the policy say online. Very unprofessional

Jul 05, 2024

I was booked for a 60 min massage at Massage Envy, Ponce de Leon while visiting Atlanta. It was with Sincere and I’d recommend anyone, and everyone to go with him. He’s punctual, and professional but also an amazing conversationalist who makes you feel comfortable because of how respectful he is. I can’t wait to go back on my next visit to Atlanta! Thank you, Sincere! :)

Jul 05, 2024

It is scam, they never cancel your member ship no matter how much you call or fill a paper work. They don’t let anyone take your sessions. Don’t sign up

Jul 05, 2024

My massage therapist and everyone else were super nice but this massage was not good. For one, I booked with her because the website said she specialized in deep/firm massages. This was the lightest massage I have ever had. I should have asked her to apply more pressure but after 20 minutes of waiting for her to I was just over it. I told her my shoulders and upper back were really tight. I have a lot of knots and light pressure just doesn’t do it. She probably spent 5 minutes actually trying to massage the knots out. I left so upset that I wasted $95 and all of my tightness is still there. She gave me advice at the end saying that it feels like my neck wants to lock up, so I honestly think she just didn’t know how to get my knots out. I’ve been to the location in Buckhead and my massage therapist there did a great job of actually trying to massage my knots out. This was 60 minutes of just rubbing on my body.

Jul 05, 2024

The massages were fantastic. The location was clean. The biggest let down was when I called to book 2 massages I told them it was for my husband's birthday and it was a surprise. The lady on the phone said she had noted in his file not to call or email him for verification. Well guess what they called him and emailed him at least 6-10 times. WHAT A HUGE let down. His Birthday surprise was ruined. I told the people at the spa location and noone could even apologize for ruining his surprise.

May 05, 2024

I didn't want to post anything. Because I felt why? What's the point? I wasnt satisfied...so why comment? But this location was serene walking in but was NOT the best experience for my first time around. My masseuse Sunday was okay...but he talked for the whole hour of my visit. Again it was my first time, but little did I know I can request for silence; which is what I needed. I am a counselor, and I talk all the time, and use my hands ALL THE TIME from typing. I communicated the main two areas which were my hands and FEET. But unfortunately, those were not fully treated. My hands were forgotten and I had to remind him that I put my hands on their cause it is really what hurts. The therapist spent and extra 15 minutes past my appointment time just to do my hands as a throw in. The pressure applied currently has me in pain, and my spine is pinched. I can't express how I walked away in tears, lost as to what I am suppose to feel. But I was reassured by family and friends. That was not suppose to be the results. 😔 I tipped him well, because I truly have a huge heart...I feel like, just as a waitress, they live off these tips. But $95 was a waste. And I won't be returning to this location. I'm upset because I'm in pain 😢 and I shouldn't be. I called management today and will await a follow up for reimbursement. But till then I will keep taking Tylenol for the pain.

May 05, 2024

You're in amazing hands with Cedric! The entire experience was great. Super clean, professional, relaxing environment.

Apr 05, 2024

I had the best massage ever.

Apr 05, 2024

IMPORTANT REVIEW TO HELP CUSTOMERS NOT BE TRAPPED INTO SERVICES DUE TO BAD MANAGEMENT AND EVEN WORSE COMMUNICATION! I RECOMMEND BETTER MIDTOWN MASSAGE BUSINESSES AT END! First, I want to communicate that my therapist was wonderful. However, even though it was a top five massage for me in the last five years I will never return because the management of this massage envy location is so horrific. I wanted it to be clear that my therapist was wonderful and my review has nothing to do with her. The management here failed to inform a friend of mine that her credits that she transferred to me and four other people would expire. That was a grave mistake in communication that cost my friend money and time, as well as myself money and time. When I arrived to have my massage and informed them of my credit, and was told this policy of expiration, they offered me absolutely nothing but a decreased cancellation fee, even though my friend was never informed of this policy and I of course was certainly never informed as a first time massage envy customer. Of course I had the massage because it was not my therapist’s fault. I have now received two calls from massage envy, asking me how my experience was, which is also a sign of their terrible communication and management. They did not have a record that they spoke with me on Wednesday of this week and then proceeded to call me again on Thursday. Considering how much availability there was when I booked my massage there is no way they are too busy to properly log that they have already contacted me about my issues. Apparently, the woman I spoke to on both days lied about her position, claiming to be a manager and using other employees identities. Hugely unprofessional. And the corporate manager I was told would contact me Wednesday never did until today claiming I requested a call back, which I did not. I was going to only leave them a direct review until these additional horrific miscommunications occurred wasting more of my time. On all of these calls, they never once offered to make things right with me by offering me money back, not even a coupon to return and use their services. Although I think it is clear that I would have never accepted a coupon as I intend to never return here. There are other great massage opportunities in the Atlanta area that I would 1000% recommend over this location. Check out: Georgia Sports Massage, Art Of Touch, Rebalance Spa, and Ode To Wonder (for facials) in Midtown.

Apr 05, 2024

Thanks to the One Star reviews here I was able to cancel my massage and book with Georgia Sports Massage. I was saved from a cancellation fee before I was trapped as I also received a friend’s transfer credit that expired by the mysterious policy no one learns of until they are booked and trying to redeem. I also recommend Art of Touch in Midtown as well for another alternative business to visit instead of Massage Envy.

Mar 05, 2024

BE CAUTIOUS of the Membership! VERY DIFFICULT TO CANCEL!! There are lots of catches for trying to cancel. Even when you submit the cancellation form within 14-days of your next charge, and they give you a phone call back stating they received your cancellation and are sorry to see you go, they will continue to charge your credit card! Get a confirmation of the cancellation in writing. Good tactic on their part to leave voicemail (never thought of saving the voicemail). Be ready to contact your credit card company and dispute charges.

Mar 05, 2024

Good experience. Place was clean and friendly

Mar 05, 2024

So this long-time massage franchise is dotted across the country, offering cheap massages in reasonably nice facilities. You get what you pay for. I am a massage veteran and have a membership to a local day spa, so I know what a good massage is. I decided to try this place because my regular spa was booked up. There are a bevy of tall, good-looking men massage therapists here, and I am sure at least one of them are fantastic--my therapist was not one of them. The facilities are clean and modern, however. I arrived 10 minutes early - per normal massage/spa etiquette - but my massage started late and ended early. The overall massage was very mediocre. I paid for the foot scrub, and that was a joke. Don't buy any massage add-ons. If you want a good therapist, I suggest reading the reviews that name specific people. I noticed my guy's name nowhere to be found. Lesson learned! This place is worth at least one try, just do your research and pick a masseuse with good reviews.

Mar 05, 2024

This place is a scam! They have twice allocated me to a massage randomly and charged me for them. I even have notifications for massages enabled and massage envy usually has a policy where they call AND send a message prior, they did neither. They will charge you for random massages and their managers never reach back after you ask for a call back. Huge scam!