Massage Envy

Feb 02, 2025

Great experience. I've been coming here for years and I've been a member of Massage Envy since 2009. I always leave better than I came and I'm happy to be a proud member. Shout out to Mr. Marcus W. who always gets my neck & back together.

Feb 01, 2025

My facial was such a great experience! He gave recommendations at the end I look forward to keeping up. I did not like the check in and check out experience. The ladies in the front are unprofessional, sitting on top of the counters, asking me confidential questions across the room, the bathroom needs attention, lacking clarity about their promotional specials. I will definitely not be returning based on my observations.

Feb 01, 2025

Very relaxing Marcus is one of many amazing therapists at this location he did a great job and made me feel very comfortable

Jan 30, 2025

I had a fantastic experience at Massage Envy on Howell Mill Rd. The staff was warm and welcoming, and my therapist, Nahsiir, provided a thorough skin assessment before delivering a truly relaxing facial. I can’t wait to return!

Jan 30, 2025

I’ve been a member for three months now and I’ve only experienced great customer service and relaxing massages! The manager Monique is definitely a jewel she’s very helpful and understanding I’m truly grateful for her!!! Then Tamitra is amazing if you need some deep tissues worked out she’s your girl!!! Julie is peaceful informative and knows her stuff!!! Thank you Massage Envy staff for making me a happy member!!!

Jan 29, 2025

I have been calling 3 different massage envy locations for the past hour and no one is answering the phone. This is terrible customer service. Is anyone able to help me get in contact with them?

Jan 05, 2025

Editing my review to leave another shoutout - ALONSO was AMAZING. Like, incredible. 🙌🏻 this is by far the best massage envy location in Atlanta in terms of masseuse quality. Previous review - I usually go to the ponce location bc it’s closer to my house, but they didn’t have any appointments so came here. I am so glad I did! Marcus was amazing and I’ll definitely be making the longer drive again, best massage I’ve had in a long time

Jan 05, 2025

When does a therapist fall asleep during a massage? At this massage envy. The therapist (Julie) wasted 30 minutes working on my head out of the 90 minute massage where my focus area request was back, only so that she can sit on the stool and take a nap. Additionally, her profile said she does all pressures and she could barely do light to medium.

Nov 05, 2024

I booked an appointment for 10/14/24 called to reschedule it and was told I had to be placed or a reschedule list and if the appointment was picked up by another customer I wouldn’t be charged and I would also receive a call letting me know it was rescheduled. I NEVER received a call telling me it was rescheduled so I went to the appointment thinking I was going to get my massage only to be told it was rescheduled. I live a hour away and had to travel back in Atlanta rush hour traffic which took me a hour an half all for nothing. This is unacceptable, this was a Father’s Day gift that I hadn’t had a chance to enjoy and thanks to you guy I still can’t enjoy it.

Nov 05, 2024

Love it here! The whole staff is professional and friendly. Massage therapist Darrick is excellent and caring. Darrick no longer works here, so sad :(

Nov 05, 2024

No wonder this place has a 2.3 rating on Yelp. Customer service/satisfaction is nonexistent here. Showed up for an appointment only to be told I could not be serviced.

Aug 05, 2024

AMAZING SERVICE!! from the front desk into my entire session, the customer service and care is immaculate! it was my first time and they were so patient with me and had no problem explaining the process and making sure I would be completely comfortable throughout the session! will definitely make this apart of my self care routine!!!!

Aug 05, 2024

Desmand was amazing per usual! He listened to my concerns, focused on troubled areas and made recommendations. The front desk staff was super friendly and professional! Overall top tier experience!

Aug 05, 2024

I have been coming to see Marcus for about 5 years now. He is always consistent, professional, and gives a great massage specified to my needs. Highly recommend!

Aug 05, 2024

I have been coming to the West Midtown location for several years and highly recommend it. The staff are all very nice and helpful, and Desmand is wonderful!

Aug 05, 2024

I never write reviews but this was worth a write. I’ve been to many Massage Envy locations, locally and in other states. First and only time I’ve been here. I called and made the appointment - good experience. The massage was also a good experience. After the massage, the lovely front desk girl (she was new) told me there was a surcharge. I asked why nobody told me that, either when I booked or when I arrived (had they done so, I would have booked at the Buckhead location). She got her manager on the phone who told me I had to pay up “or I’ll deduct half a credit from your account”. Well…that didn’t sit well with me. I asked what gave her a right to just take half a credit that I’d paid for. She said I could call the corporate office to resolve the issue. I told her I didn’t agree to her charging my card or taking any credits from my account without proof of her right to do so. She was very dismissive through the entire discourse. Long story short, they make up their own rules there. I’ve since heard several bad stories about this owner (owns more than this location). Corporate was no help, passing it back to them to resolve. Needless to say, they took the credit and haven’t resolved anything.

Aug 05, 2024

Kasaye was my masseuse and she was amazing! I came in with a knot in my neck from sleeping wrong and tightness in my hamstrings from working out. She had a great level of pressure to help release all the tension. CJ at the front was amazing as well, super nice and helpful!

Aug 05, 2024

Service was great, Alexandria did a great job.

Aug 05, 2024

The didn’t tell me about there policy and charged me the FULL price of a massage that I did not receive. And they are not trying to refund me money and so was never made aware of the policy until after I was charged and I called over the phone.

Jul 05, 2024

Everybody at this location is kind and talented. I’ve seen Durand and Desmond for massage as well as received a facial (I can’t remember her name but she was so sweet and fantastic). I come once a month and truly feel like I’m getting my monies worth here. Highly recommend seeing Desmond or Durand if you get the chance!

Jun 05, 2024

The reception staff is less than welcoming. The staff is usually late and cut your time short. I have been here for a 60 minute massage and facial. It was just average service.

May 05, 2024

Extremely disappointed with the unprofessionalism at this establishment! I had a booking for 1 pm that I made enroute at 12:45. Despite informing them that I only had Apple Pay and could not leave my card details, would arrive in 10 minutes, they assured me it wasn't a problem. However, upon arrival, they informed me that someone else had booked during that time, without giving any courtesy call or prior notice. It's clear they have no regard for customer service or honoring their commitments. The way they conduct business and treat customers is utterly disappointing. Would not recommend!!!

Apr 05, 2024

Had a massage here for my birthday. My therapist was Julie. She’s amazing!

Mar 05, 2024

Great staff and service! Desmand is my favorite massage therapist.

Feb 05, 2024

Amazing service and massage but I had to wait 15 minutes at the end because there was an issue with my gift card.

Feb 05, 2024

Professional service

Feb 05, 2024

I booked Darrick for a last minute massage. I really appreciated that he understood where the knots were in my back and was able to focus on those. I have had other massages where the person was not that detailed. Worth a try if you are looking.

Feb 05, 2024

I booked a massage for my Mother’s birthday; she traveled from out of state. First, my mom was told to prepare for the massage, after she did, she had to wait 10 min for the masseuse to come back in. The masseuse, Laquida, FELL ASLEEP on her during the massage and my mom knew because Laquida started snoring! My mom ended the massage early. There was no attempt to get us another masseuse, book another time, a discount of some kind, nothing. The guy at the front desk with the dreads and tattoos barely had any customer service as well. I won’t be booking an appt. at the Howell Mill Rd Massage Envy again.

Feb 05, 2024

Love Darrick, super skilled ❤️ staff is super friendly and inviting . Always clean and stocked