Massage Envy

Jan 23, 2025

LaCourtney gave me what felt like a 90 min facial in 60 mins. So efficient- worth calling out. She’ll ask about preferred pressure but I prefer a firmer touch so great for me. She was amazing - 5 star resort quality. Her unique style of applying massage not only eliminated my headache and neck pain but made my skin look amazing.

Jan 06, 2025

Get a deep tissue massage from Nick, this man will grind away the pain in your back with a literal rock. I couldn't see what he was doing, but when I walked out - I felt a decade younger.

Aug 06, 2024

Front desk lady was wonderful and my massage therapist Nancy was so sweet, kind, and amazing. They both listened to my problems and stressors with care and empathy. The massage itself was perfect and not once did I feel uncomfortable. Thank you so much ladies! I’ll see you again soon!

Aug 06, 2024

This company is teeeeerrible! And it’s not the fault of the employees. This is pure business practice. Mmk, maybe some employees as well. I was determined to cancel my membership but not loose my credits; but they have such limited availability that you can’t get in often enough to use your credits. I booked several services, including facials, just to use up accumulated credits, and the employee was either a no show for the day or running over an hour late. Don’t join this messed up racket company. Do not do it!!!! Also, don’t ever give anyone a gift card here. As that’s how this all started for me. I was given a gift card for my bday. Scheduled a massage. I check out expecting to leave a tip, I was told that I either owed $40 or I could sign up for a membership. And they already have your CC info as they take it down for cancellation. Run far far away. Not sure how this place stays in business other than getting enough people in the exact same predicament as myself. I would be out $800 at this point if I canceled

Apr 06, 2024

If you're just looking to pay for and receive a massage, they're fine. Nothing special. Whatever you do, DON'T let them talk you into a membership/subscription. They'll gladly take your money. What they won't do is willingly stop taking it. Ever. Everything they can do to make it hard to cancel, they do. Every dirty trick in the book. Want to put your membership on hold? That'll be $20/month. They use the same sort of tactics that have resulted in class-action lawsuits against unscrupulous health clubs, but they've learned how to avoid being sued: they make you sign away the right to sue them upfront. I'd rather go to a mafia-owned establishment that to ever give these guys my money again.

Apr 06, 2024

Juan is on of the best masseuse in the Austin area. Having both cancer and Parkinson's, he is a huge positive in my health care. I would recommend Juan (at the Massage Envy/Arbor Walk) to anyone! He is attentive, helpful and always in a good mood!

Apr 06, 2024

The facial was great. The front desk overcharged me for this visit. When I called them, they couldn't help to resolve.

Feb 06, 2024

I got facial, and it burned the skin on chin. It took weeks to heal. Never again.

Feb 06, 2024

I got the membership and later realized I don't have time to be going so I called to cancel it. The lady told me they would call me to confirm cancelation and never received a call. They took out the payment again this month after I called to cancel. I called again and this time they told me that I am not allowed to cancel my membership. So now I am going to continue to pay for a membership I don't even use. That is clearly not right.

Feb 06, 2024

My original review was from 5 years ago and was 4 stars. I've been coming here for over 10 years, but I stayed way too long because the therapists I had were amazing. Too bad the company is anywhere as good.

Feb 06, 2024

The “massage” was dismal. Just felt like she rubbed lotion in even though i requested medium pressure. The facial with Kelly was good. Had a surprise at check out, the price was way higher than quoted. I would recommend going somewhere else

Feb 06, 2024

We parked in the handicapped space to go to another business. A Massage Envy employee - a white man with poorly done dreadlocks - was smoking in front of the business and pacing between the Massage Envy door and the neighboring restaurant. Having a passenger with poor health, we couldn't exit the vehicle until he finished his cigarette and finally went back inside. I can't imagine getting a massage from someone who reeks of cigarettes. And I gotta say, having an employee with culturally appropriated hair stinking up the storefront is right up there with having a steaming pile of poo on your welcome mat to greet customers. It's gross on several levels.

Feb 06, 2024

While I absolutely adored the aesthetician who came out to answer my questions about all my allergies and my masseuse, who was great in deep tissue, I am torn by the fact that I am unable to purchase any of the products IN STORE and devote them to a customary facial. Thus, I can not receive a facial becuase I am ALLERGIC to their pre-selected products in their backshelf. How does that help me? In no form at all. I was trying to get a facial AND raise their product sales but noooo...... apparently the intellect isn't there for management. The staff at the front desk is superb 👌 and it made complete sense with everyone there. 👍 just not upper management . 😒 go figure . Their loss, not mine.

Feb 06, 2024

Good value.

Feb 06, 2024

The guy at the front desk is super helpful and friendly. I came in with a lot of questions and appointment requests and they accommodate me to their tight schedule. I got my first facial here with GRACE. Phenomenal job! This whole team makes me want to renew my policy ! Great job guys ñ.

Feb 06, 2023

Don’t sign up for their monthly plans. 1 year and I’ve only used it 4 times. They never answer the phones for appointments, their online appointments app sucks and nothing is ever available. 1 year, $70.00 a month And they can’t provide a basic service like answer the phone or return a call. That’s for all locations.

Feb 06, 2023

Edit: New manager called and gave me solutions to every concern. Very professional and apologetic. Looking forward to giving them another chance. It appears this location has had a great deal of complaints in the past, but new management came to rescue. Was very pleased so far with the solutions given to me so I wouldn't lose my money or credits. Looking forward to my facials and massages to come. Thank Jen!

Feb 06, 2023

I got a facial here with LeCourtney and she was amazing. This was the first time I have ever received a facial and it was awesome. She was gentle and relaxing. My skin looked younger and refreshing. I fell asleep during the facial because it was so relaxing. She also massaged my shoulders and arms. I loved my experience and I will return.

Feb 06, 2023

I would give ZERO stars if possible. I called for an appointment, they said Sunday was open. When I said we had gift cards for a massage, .... they then turned me over to someone else, who said there were no openings until August 18th. It is July 15th today. Needless to say. I hung up. I feel like they do not care whether we ever use the PAID FOR present that is so INCONVENIENT for them They aren't worth going to

Feb 06, 2023

I would give them a zero star rating if available. I used to love having a membership at Massage envy and did for over 10 years. Now they never have appointments available, no location can provide deep tissue, poor customer service, and refusal to cancel the membership.

Feb 06, 2023

I would have given a 5 because I have have had a great experience here, but on my last visit after using all my credits I was surprised by an additional charge. I had a 90 minute facial thinking that I was good and AFTER my session I was told that my credit didn’t cover the 90 minutes. I had to pay an additional $25 unknowingly. I was told that I would be done using all my accumulated credits but not that it wouldn’t cover the 90 minutes. I would have just booked an hour had I known. Besides that, the staff is always friendly. Jorden helped me book several appointments and was very kind and patient. Tommy is a sweetheart and very helpful. And if you want a relaxing gentle facial, Sophie is amazing! Definitely recommend! Just be sure you’re aware of additional costs.

Feb 06, 2023

I’ve been a member for years at Massage Envy at the Arbor Walk. It’s is not what it used to be. The current massage therapist I see is good but the atmosphere, front staff (lack of) is lacking in spa customer service skills. It is just not a friendly, true spa experience anymore. So many people have left and it almost feels like other robot/corporate like businesses. Even when you call now you get routed to a call center. So impersonal.

Feb 06, 2023

Since the old manager left this location this place really lacks professionalism. Does not have a spa feel. They cannot keep a deep tissue massage therapist. Dustin ignored our phone calls quite often, to get him to answer we would hang up and call from a different number and he would answer right away every time. I felt he was annoyed when we had questions about all the changes they made and charged my card the new higher price without notifying me. I have found a wonderful spa (less expensive) in even a better location that is all a spa should be from the front office to the lobby to the rooms! They offer lemon/cucumber water, hot tea and healthy snacks as well. I guess the poor treatment and disrespect I received was a blessing in disguise. My friend and I are super happy now! Trust me much better spas out there!

Feb 06, 2023

The manager does not return the customers call and never available.

Feb 06, 2022

Be aware they can take away a massage given to you by a friend. My kids both belonged to Massage envy for years. While a member, each of them used one of their paid for visits to give me for a special occasion. I delayed using them until the opportunity was right. Meanwhile, each of them decided to not renew memberships when it was time to renew. When they did so, Massage Envy took away the "paid for" gifts from me also. Even though they paid for the visits they gave me, they had to remain members for me to use the visits. To me, this is not right. They are paid for and they should not be able to take them away. To me this is dishonest. I would not recommend this company.

Feb 06, 2022

Excellent services for tired and sore muscles

Feb 06, 2022

Very few good masseuse people because in a hurry or don't know how to give one they just want to rub you. And you don't get 1 hour you get 50 minutes or less. The music they play is not relaxing at all, it makes you feel like you in a doctors office and I know when I go to see doctors, Im stressed so the music don't help me. Rooms pretty small and they spend to much time walking back and forth to the counter to get more lotion instead of having a pouch or something to have it on them.