Massage Envy

Jul 06, 2024

Absolutely horrendous location and customer service. Despite calling and cancelling an appointment, ME charged my card anyway. When I informed them of the cancellation they then wanted proof I called and asked for a copy of my call history; which I provided. They then said too bad, they have methods in place to avoid such situations and when I asked what they are, they refused to tell me and refused to credit my account or refund the charge.

Jul 06, 2024

I paid for one hour service and they dint even complete the one hour. The staff asked me where i had pain and i mentioned it. They put the pressure there. For the rest of the massage it was like applying oil to the body. And after the massage, now i feel pain in the areas where it did not pain before the massage. Really bad service!!!

May 06, 2024

Unreputable business. Do not use. I was given a gift card. When I redeemed, I was told I needed to sign a membership to use the remaining funds. After asking explicitly whether I would be charged - I was told no several times and that they didn't enter my credit card. A few months later charges started showing up on my credit card for a membership fee. Mangement refused to refund the full amount. Poor business practices.

Apr 06, 2024

Great experience hete

Apr 06, 2024

Normally I get my massages in Chicago Illinois but was here to visit family! I have been a member of Massage Envy for almost 4 years. I had a 90 min massage with Ernest and it was AMAZING!! I have no idea HOW I was so lucky but am already planning to book him when I come back to the area!! First, the continuity of massage was great. He was able to find the areas that needed attention without me having to say anything. He was respectful with the sheets when he changed my positions. His pressure was sufficient for the areas that needed it. Now of course letting the secret out about how great Ernest is means he will be busier but if you have not had an experience with Ernest…. I would see if you can get on his books! He will not disappoint!

Feb 06, 2024

Always a relaxong experience.

Feb 06, 2024

Convenient and worth it. Massage personnel was experienced and knew what they were doing.

Feb 06, 2024

Horrible business model!. At first, they are super nice to get your business. After I signed up for an annual membership, it became hard just to book a massage appointment to the extent that my $120 credit expired. In overall I was not happy about the services provided. Such a ripoff ! I would not recommend this business to anyone!.Especially don’t get trapped in their annual membership!

Feb 06, 2024

Staff was very friendly and attentive. Massage was excellent. I still feel good 4 days later.

Feb 06, 2023

Britney is the only reason I keep my membership. The staff is friendly and welcoming but without Britney I'd be choosing somewhere much closer to my home.

Feb 06, 2023

I wouldn’t recommend. It’s one thing to not be able to get in for an appointment doing Covid times but this issue was a severe problem WAYYYYYY before Covid. I have been a member since 2013 or 14 and I currently sit with 15 credits which mean that a whole year worth of credits bc you can never get in. Not to mention to couple the issue, the staff always has to worst “I don’t give a damn” attitude around. And one of the questioned they always ask when they pickup the phone is are you a member... ummmm WHY bc members get treated like trash also and even members can’t get in unless you book a month in advance like people don’t work

Feb 06, 2023

I’ve been coming to this location for about a year. For the most part, it’s been ok… However, I had the worst massage of my life today. At one point, she CHOKED ME “massaging” my neck. I’ve never been so uncomfortable and I was counting the minutes until it was over. I regret not leaving halfway through.

Feb 06, 2023

No same day availability. So whats the point of a massage if it needs to be scheduled for the future? Is this medicine or a pamper session? Need vs luxury service.

Feb 06, 2023

This is my second review, so they should get another 5 stars. Marina at the front desk worked very diligently to help me book several appointments over the next few months. She is so nice and patient, and if I still ran my businesses, I would try to steal her. :-D Nicole is one of the best massage therapists I have ever had, so Marina helped me to book her for the next few months. This Massage Envy is one of the best. Below is the review I gave a few months ago: I live in Waxhaw but travel a bit further for a massage here because the front desk staff and Nicole are FABULOUS! The front desk staff always has been extremely courteous, and today they were so accommodating to a special request I had: I need to use many massages from my membership, so after I told them what types of services and a time range, they booked for me and then emailed me a schedule. Nicole is one of the best massage therapist I ever have had in my MANY years of receiving massages. I sleep like a baby after one of her massages and understand why she stays booked! I wait for her. Thank you to this Massage Envy for being one of the best!

Feb 06, 2023

Worst experience! Besides the leaks in the waiting area and and horrible smell. The room was stiff cold. I get undressed and after laying there naked for 15 min the massage therapist came in with a tablet for me to complete demographic information, yes still naked… she came in 5 min after that. I couldn’t get past it starting 25 min late she made it a point to let me know that the session will be 25 min less. I was understanding until that point once she started her sand paper massage, I opted to leave mid session the whole experience was horrible. I have never felt this horrible, this was so bad that even with a monthly membership may husband will not return.

Feb 06, 2022

DO NOT sign up at the Ballantyne location! I never would have signed a 12 month contract had I known that you can't get an appointment! I've been trying to get an appointment for weeks and they're totally booked. I just logged in and figured I would try to just book each month until the end of my contract (that they won't let me out of) so I could book them far in advance. The calendar (as of today) only goes out through September 6...so there goes that idea! HIRE MORE PEOPLE! I'm very unpleased! The staff is great, the location is clean...at least the one time I've been able to go.

Feb 06, 2022

Great staff

Feb 06, 2022

I really like the people that work there but the parking is difficult and my last 2 appointments were canceled by them. I am a member and pay monthly so this is extra frustrating. I joined because of an ongoing muscle issue.

Feb 06, 2022

I recently purchased a gift card for a friend for what I thought would be a good experience. Ultimately being the WORST MISTAKE! When my friend arrived the masseuse made him feel very uncomfortable. She made a rude comment about his size and weight (“Which he is not a big guy!”). The masseuse said “she’s use to massaging someone 160lbs and under.” Also she rushed through the entire massage!. This only goes to show that she’s only use to a particular type of person which makes her bias and unfit to work for the company! Following the end of the massage my friend went to pay and the receptionist and the manager tried to make him pay more than what the quoted price was told to him previously. SO UNPROFESSIONAL! After my friend left he was very upset! I reached out to Management to resolve issue and kept getting a run around. The manager would have the receptionist call back instead or leave us on hold and then hang up. I would NEVER recommend this place to anyone!

Feb 06, 2022

Love it, very friendly staff. Lots of options for relaxing therapies.

Feb 06, 2022

The poor reviews posted are well deserved. The massages are great, but the red tape working with the manager is a nightmare. She could use a lesson or two in customer service. It would certainly go a long way getting new clients and retaining existing clients. Avoid this place. Enough said

Feb 06, 2022

The sentiments regarding the difficulty of getting an appointment are correct. However, once you finally are able to go, this location is wonderful! The front desk lady is so welcoming and cheerful, immediately helping to relax you and offer that “spa feeling”. The microderm infusion facial was outstanding, Anna did a great job!

Feb 06, 2022

Very poor customer service! I woke up with a migraine this morning and completely forgot that I had an appointment with Massage Envy. They called 10 mins into the hour to ask if I was still coming in. I asked if I could reschedule and they said that because I was "already into my 1 hour service" that they were still going to charge me for this appointment and they would charge for any rescheduled appointment. I didn't agree that they would charge for a service that they did not perform, but I decided to go ahead and go in since I was going to be charged anyway. When I got there the massage therapist said that she was only going to do a 30 min massage (the remainder of the time I had into the one hour) because she was going on her lunch break soon. I was very upset that they would charge me for a 60 min massage and only perform a 30 min massage! This is absolutely not customer service at all. Sometimes life happens and a customer needs to reschedule. You can not charge for a service you did not perform or perform half a service for what was actually paid for!

Feb 06, 2021

Appointment cancelled within 3 hours of scheduled time on a Friday evening. Poor communication.

Feb 06, 2021

I booked the appointment two weeks ago, nothing was said about not being able to do 90 minutes. They called to confirm yesterday. They said I had to wear a face mask. Today they call 30 minutes before the appointment to let me know I will only be able to do the 60 minute massage. They “gave me a foot scrub” for my inconvenience. I get in the store and they charge me for a face mask. The massage was not great, and the “foot scrub” was literally 3 minutes. The woman stopped 4/5 minutes before the 50 minutes was up (they take 10 off for you to get undressed and you talk to them). I will not come back to this location EVER. Then I tried to tip the woman and they said I would have to call back with a card..... ??? What? This site has issues. Not happy. 2 stars for the massage lady being nice.

Feb 06, 2021

I had a great deep tissue massage at this location by Jordan. Brianna, at the front desk, was both welcoming when I first arrived and also very helpful at checkout. I’m always nervous to try a new place because massages are either a hit or miss- this place was definitely a hit.

Feb 06, 2020

Britney is a great therapist. Legs never felt better after she did some work on the It-bands

Feb 06, 2020

No complaints here, everyone was nice and friendly. Therapist communicated well and was very helpful. Thanks