Massage Envy

Jan 05, 2025

So fabo! Always!

Dec 05, 2024

I had a massage with Ruth and it was amazing very good deep tissue. 👍🏽the front desk staff is very helpful as well.

Dec 05, 2024

I've never signed up for a membership before and initially the set up process was confusing. Even though I was frustrated Lanaya was so professional in clearing everything up and making things right! She went above and beyond to take care of us! My son has had his first sports massage a few weeks ago went great!

Dec 05, 2024

The general manager was extremely knowledgeable, professional and gracious. Extremely helpful, thoughtful and pleasant. I had witnessed her take a call from an unruly customer who accused the company of canceling her membership as she did not ‘read’ her membership agreement, and became hostile with the staff, blaming them for her own She then called back screaming through the phone, as us customers could hear, and was extremely insulting to the manager, calling her a child, etc. The manager politely listened before kindly informing the unruly, inappropriate and hostile customer, she would no longer be allowed back in the location. The customer attempted to harass the business with a few more repeated calls. The manager, although young, was incredibly calm and maintained her composure. She even went as far as apologizing to the other customers for the behaviors of others. Kudos to this young lady and a job well done!

Oct 05, 2024

Alma is an awesome esti! So gentle and relaxing and years of experience are immediately apparent. Very skilled! I can't give enough stars. Also Max at the front desk made booking a snap.

Jul 05, 2024

Such a disappointing experience - The front counter staff is atrocious. I called the morning of my appointment to see what the cancellation fee would be IF I had to cancel my appointment. They informed me it was be 50%. I replied with “Oh okay, thank you.” And ended the call. Never gave my name, and never requested to cancel my appointment. I then received a call back from their location stating that they were processing my payment for the 50% cancellation fee! When I was then passed over to the “manager”, she kept speaking over me while I was explaining my situation, she raised her voice to me, and then accused ME of “having an attitude” and then stated that since I had an attitude, I was no longer able to book at that location! (Which - no worries, I never would again!) But to be told that I am not to come to the location due to a phone conversation in which I - the PAYING CUSTOMER WITH A MEMBERSHIP - was Wrongly cancelled/charged for an appointment that I did not cancel - unacceptable! And horrible business, to have a child “manager” banning people from the business! Horrible customer service. I’d advise the location to look for new leadership for your location.

Jun 05, 2024

Don't get the membership. Plain and simple. They sell it to you as nothing to loose, but where they get you is they say that you can cancel at any time. They make it seem really apprealing and cool, but at the end of the day when you're spending over $80 a month for one 'free' massage, which is really you just paying for it with the membership and then you have to pay for any other massage or anything you want. But here's the catch, the workers will tell you how appealing it is and how you can cancel at any time, nope. In fact, you can only 'pause' your membership for 6 months and cannot cancel it for over a year. If I had known that you can't just cancel it I wouldn't have even went to my first appointment. Not to mention when I was signing up for said membership they never really let me read the fine print on the little tablet, they just say "sign here, here, and here" and go from there. Save your money and your time. The massage itself was okay, he did a pretty good job as getting the muscles that were hurting, but I would not pay how much I paid for it again. I would rather go to one of those dollar a minute ones in the mall.

Jun 05, 2024

Just tried to cancel my month to month subscription… but the girl informed me there is no month to month as I was told 7 months ago when I had gone a couple times. The woman told me “ if you join it’s cheaper, and you can cancel any time” both of which were lies. Scamming people on monthly fees is what these places have come to. Never going to nor recommending this franchise again. Spend your money on local massage businesses. Massage Envy pays their therapists very poorly as well as shady business practices

Apr 05, 2024

I normally have pretty good experiences at Massage Envy in multiple locations throughout the US. I used to have a membership and used them regularly when I lived in Texas. I’m in Colorado Springs on business and decided a massage after getting off the plane would be a good idea. I had Jonathan as my massage therapist and he was only ok. He didn’t really seem like he was focused on the massage and was just going through the motions. I feel like he probably gives the same massage to everyone and he uses a lot of force and he’s a big guy which I think might be too much force for a lot of people. What I also found a little off putting was that he had earphones in while doing the massage and I could hear his own music over the ambient music in the room. Is that even allowed? It seems unprofessional. I had a second massage originally scheduled with him for later in the week which I cancelled after the first massage. I’m disappointed because usually I have good experiences with ME therapists but this was my first less than positive experience at a ME location.

Feb 05, 2024

Antonio provides great deep tissue massage.

Feb 05, 2024

Got a deep tissue from Maddie ! She was awesome , polite and very professional! (Definitely will return for another )And the front desk girl Ashley was great too, made the check in process easy and was very well mannered.

Feb 05, 2024

Great experience. They do sell their membership to you but if you enjoy monthly massages or facials it is not a bad deal. Calming, relaxing and made me feel very relaxed.

Feb 05, 2024

Had a really great stretch with Katryna. Very professional and informative in what I need to do in order to reduce the back pain I’ve been having for years. Highly recommend!

Feb 05, 2024

Have visited numerous times for a stretch session with Katryna and have experienced a noticable improvement in flexibility. Her demeanor is professional yet personable. I would highly recommend this service with Katryna.

Feb 05, 2024

I got a facial from Alma a few months ago and it was great! It was so relaxing I fell asleep during the session. I would definitely recommend Alma!

Feb 05, 2024

I had a wonderful stretch session with Katryna. She was very sweet and addressed all my problem areas!

Feb 05, 2024

I had a wonderful stretch session with Kayryna. She helped reduce some of my aches that I had. Thank you 😊

Feb 05, 2024

Katryna gave an amazing stretch session! She really knows and cares about what she’s doing for clients. She listened to all the issues I had and got to work on them right away. Definitely would go back for Katryna!!

Feb 05, 2024

Katryna is a saint walking the earth. My stretch therapy session helped to alleviate back and neck tension that had me shrimped up from desk work. 11/10.

Feb 05, 2024

Katryna provided me with a fantastic stretch! Very relaxing, she had excellent customer service and was super sweet. I can't wait to come back!

Feb 05, 2024

Thank you, Marrisa!

Feb 05, 2024

The environment was comfortable and welcoming and Katrina was very helpful and patient with stretching

Feb 05, 2024

This massage was by far the worse massage I have ever gotten. I have bruises on my body and I am more sore then when I went in for my massage. Jonathon was late for our appt first off, was in a hurry, didn't ask me what kind of pressure I wanted, if there was any certain areas to avoid or give more attention to. I will never go back to this location and I suggest you don't either unless you want to be bruised and needing a new massage asap!

Feb 05, 2024

Alma gave a 5 star facial. Highly recommend her. I'll be back!

Feb 05, 2024

Do not sign up for the membership. They oversell you but do not disclose any long term details. They make it difficult to cancel and even after cancelling, you cannot give the credits you have already paid for to friends. The staff is not knowledgeable. Bait and switch.

Feb 05, 2024

Loved that as za travel nurse in New Town and new facility I coul come here and get excellent, consìstant service after 12 hrs on shift. Really professional and welcoming!

Feb 05, 2023

Esther is awesome. Pressure is good for the back. Especially the knots.

Feb 05, 2023

For the first three visits of my contract the massage therapist was amazing. Then the appointments got further apart, then they started cancelling my appointments. Then I had to go to a different location just to get worked on. DO NOT CONTRACT WITH THESE PEOPLE THEY JUST WANT YOUR MONEY. Hard to get out of contract they will keep your credits and you have to pay extra to give to a friend or spouse.

Feb 05, 2023

Horrible customer service. Everytime I have called to cancel a membership I get told something different by someone else. If I could give 0 stars I would. Would high recommend you get a message else where. All they do is take your money.

Feb 05, 2023

I have had a membership for several years and the massages are always awesome and staff is friendly! The last two appointments I had at this location were cancelled at the last minute, one was 20 minutes before the massage due to “car trouble” with the masseuse, the other was cancelled at the time of my massage as a staff member never showed up to open, I was waiting outside with the masseuses and another customer, I left after about 10 minutes of waiting. This happened recently and was only two weeks apart. The most frustrating part is that if I would have cancelled at the last minute I would have been charged for the full session. I was not offered any compensation for the inconveniences, each time I had to ask if they would be willing to do anything, I received 30 mins added to my account for each instance. I understand that things happen but to have two appointments canceled in a row, just two weeks apart was very frustrating. I have had better luck at other locations and more than likely I will frequent them more often going forward.

Feb 05, 2023

If I could give NO stars I would !!!!!! Absolutely worst experience I’ve ever had we have been members for a year and no one there knows how to communicate and give the right information concerning policies! We have been trying to cancel or membership for over 5 months now and they STILL charging us and will not remove us and our card info!!!!! Please save your time and money and find some other business that’s actually worth it !!! STAY AWAY FROM HERE!!!!

Feb 05, 2023

If I could rate zero, I would. Do not sign up with a contract with these people.

Feb 05, 2023

Professional staff and clean facilities make for a very relaxing, recharging experience

Feb 05, 2023

Very relaxing facial by Alma. She knowledgeable about their product line and services. I chose to have a 90 minute session and plan to continue going back 2x a month for facials and massages because this location is convenient and easily accessible. Scott is my favorite massage therapist. He has strong hands and knows exactly how to remove stubborn knots. They’re booked in advance for massages but have many cancellations so we just snag those as they’re available.

Feb 05, 2022

Money hungry chain. Just sit and listen in the lobby. Upsell, gratuity, etc…

Feb 05, 2022

The place wasn’t super nice like a 5* hotel spa but very clean. People were friendly and service was great. The price is much better if you do monthly pass.