Massage Envy

Jan 22, 2025

Downright the worst massage of my life. The massage therapist was also super weird, kind of rude while also not feeling present. The massage was like shadow puppets done over my back. Don’t go herez

Jan 05, 2025

scheduling is a little difficult, but the treatments themselves are wonderful! I especially appreciate Leslie; her massages are the bomb. I would overall recommend for convenient good quality services.

Dec 05, 2024

I had two separate 90-minute sessions with Ericka, one for myself and one for my girlfriend. Both times, the session ended early—9 minutes short for mine and 12 minutes short for my girlfriend. Additionally, Ericka’s profile stated they specialized in firm and deep pressure, but the massage was consistently too soft, despite clearly requesting a firmer touch. I paid for 90 minutes of service each time, but did not receive the full duration or the treatment I specifically requested. Very disappointing experience.

Dec 05, 2024

If I could leave 0 stars I would. I have a clearly documented email approving cancellation of my plan with confirmation no further payments would be withdrawn. Almost 60 days later, payments start withdrawing again. Without any communication from the location or consent at this point. I was told a manager would call me in the morning the following day when I called Friday night. They did not. It took me reaching out to hear from someone whose title I had to discover is just “one of the managers” that my plan shouldn’t have been cancelled. I have to wait additional days for my request to speak with someone who has more authority to correct this nonsense. Don’t waste your time or money here for mediocre service and an absent or otherwise shady customer service culture.

Nov 05, 2024

Do not recommend for a number of reasons. 1. The quality of the massages are not worth the price. 2. Not enough therapists who can do deep tissue, so it would take me 4+ weeks to get an appointment. 3. When I cancelled my membership, they did not cancel my auto pay. When I pointed out they charged me incorrectly, they told me to wait 7-14 business days for the refund. On day 15 and no refund, I reached back out, and it had never been processed. Now I have to wait another 7-14 business days for my money. Overall the whole experience was very disappointing.

Nov 05, 2024

I can't feel bad for this company. They are the reason they have no employees. I've known several massage therapist who go in to try to find part time gigs for all sorts of different reasons. Holiday money or summer money. They go in for the interview, do the paperwork. It all goes well. Then are kept waiting on "more on board training" they all end up going to different companies who employ them quicker. Considering all Massage therapists in Colorado have a license and education. All they need to do is check the license and maybe do a background. Even that is done when the license is obtained. So what is happening?This company doesn't seem to need the help all that bad but the client reviews are clearly saying otherwise. When they can't even get in to use the credits. I'd say really don't buy the membership. Pay per massage elsewhere.

Nov 05, 2024

If it was possible to give no stars, I would definitely do that. They do not communicate from location to location. When you are trying to cancel your service, make sure you have them send you an email or text because they will continue to charge you if they do not have a paper trail. This is a hidden part of the contract. They do not accommodate for their mistakes either. This location in particular has extremely rude front receptionist. Update: this is now a month later the text was sent to me for cancellation and I responded with the email they still charged me again what a crooked company now I have to go and try to get my money back. So very disappointed 😡

Nov 05, 2024

Love this location Everyone is so friendly and helpful! The front desk staff are amazing, you feel welcome as soon as you walk in the door. The therapist are amazing. Facials are the best in town. I highly recommend the skin care products! They do wonders for my skin!

Nov 05, 2024

Massage Envy has nice facilities and a variety of massage therapists available. Since COVID, therapists have been more scarce which makes scheduling difficult so credits often stack up and it gets challenging to use them. They also limited their hours which sucks because part of the benefit of having the membership was the ability to get a later night massage after work. That’s not possible anymore. There are some therapists that are excellent but they get booked out for months at a time. I’ve had mixed experiences with front desk staff, from excellent to poor, but most recently, the reception staff has been better than average. Generally, I’d recommend the membership as long as the above is acceptable.

Nov 05, 2024

Prices are a bit high. But Lora gets 5 stars. I'm picky about pressure on different parts of my body and Lora listened and applied the perfect amount of pressure it each area. It was a great massage and Lora is very nice.

Nov 05, 2024

Very frustrating, just walked out of a 60 minute chemical peel - 60 min and it is ONLY 35 mins LATER. I have had many with this company but never walked out so early. Unlike my other chemical peels and facials the steamer wasn't used to clean my face, only cold water was used to wash my face which was also different and not very relaxing. Quite a bit of the time was talking in the beginning and end, when asked about it ending so early (35mins in total) I was told "it's normal depending on the number of passes they do on the face". It definitely has never been the normal prior. I will not be using Amber again for my facials. Hopefully at least the results turn out good? Update: Attempted to call and speak with a manager- they aren't on during the weekends- no big deal I can wait till Monday- I was polite and all but the desk girl decided to "try" and help as a non manager by telling me yet again it's normal to get 20-30min of hands on time for a 60min facial that cost $160. Here's a photo of the booking as well so it's clear what's included and it's not that, also added in some of my older facials so it’s clear this wasn’t my first! It may have been a while but come on! Choose a different location or person to do the facial. Will update when/if I get to speak with a manager on Monday

Oct 05, 2024

DO NOT RECOMMEND! Massages are okay at best if you get a good therapist. Do not and I repeat do not join their discount program. I did for over a year and it’s ridiculous to get an appointment. After I canceled I had a years worth of points that no one would answer how many I had to before they expired before I cancelled because I couldn’t make an appointment for that time frame due to their availability. Yes it’s all in the contract but over all terrible program and waste of money. They cover their bases well. I’d rather pay more for better service and a legitimate program. I’ve had better massages on the beach in Mexico than here. Response to owners comments: I tried “reporting my concerns” several times before writing a review. I am out over $1200 with no services to show for what I spent. I just hope to help someone not make the same mistake at this point.

Sep 05, 2024

I signed up for a 6 month package of massages for my wife as a Christmas gift. The 2 girls who "helped me" actually signed me up for a membership and I was getting charged past the agreed upon date. Canceling this thing has been nothing short of a nightmare. There is a call process, then they give you someone to email instead of helping right there and finally a form that says there is a 10 day notice or you get billed again.... Plus we had to deal with trying to change an account over from my name to my wife's so she could actually use the massages. My fault for taking the advice of the people at the front desk when it came to a gift for someone else.

Aug 05, 2024

BEWARE!!! Watch out for them charging your card with no specific amount and an inability to provide any you with any information when asked about it. I don’t usually leave reviews, one way or another. To begin, I missed my appointment time, that is my fault. I had to go in to work, not that it matters. So I understand that portion. However, I received extremely poor customer service sprinkled with an attitude issue from Reagan on the phone. My card was charged without authorization, without an exact dollar amount and was then told I can check online for current pricing. Even though I have been a member for years. When I asked to speak to a manager I was treated with more attitude and was told there was no manager available today. Then when I asked the managers name I was given the runaround and no name of a manager to speak with. Which asked multiple times. I would like to be contacted by upper management as soon as possible.

Aug 05, 2024

Let me start by saying I have officially never written a review, but this place has me fuming..This is absolutely the Most unprofessional place I have ever dealt with . My husband bought me a gift card to use for a massage. I paid cash for the tip.A few days after my massage I noticed they charged my card. When I called to ask why my card was charged without my permission, I was told my card was never charged. They said they are showing no charges, I took a screenshot of my bank statement showing the charge and sent it to them . Trying to get a hold of someone on the phone is nearly impossible and no one ever returned my inquiries of why I was charged. I decided to go in person cancel my future appointments and find out why nobody ever responded. I was told they charge my card five dollars because the gift card my husband purchased didn’t cover the full amount of the massage . I said that doesn’t make sense. He paid for one full massage and they said yes, but our prices must’ve gone up since then. I said why wouldn’t somebody say that when I showed them my gift card why wouldn’t somebody say your five dollar short we’re gonna charge your card and why wouldn’t anybody call and tell me that! I feel like they charge the card, made a mistake and covered it up. Absolutely horrible horrible service Beware!!

Aug 05, 2024

Wish I could leave 0 stars. Kaylee is very rude. I called to book a couples massage with my wife and she said we would need to book in September. I said, "dang, that stinks maybe I need to look somewhere else." She then replies with , " ok sounds good, bye." Her tone was condescending and you can tell she clearly doesn't care about her job or the customers. If that's the service you get before even walking in the door, I can't imagine how terrible it would be after that. I do not recommend this place to anyone.

Jul 05, 2024

Had the most amazing experience from the front to the back. Olivia was able to work me in quickly as a walk in. I had a few hours to kill and had never had a facial before. Amber made my DAY and I felt so cared for. Thanks ME!

Jun 05, 2024

Got a facial from Amber I believe is her name and it was a wonderful experience! She is very thorough and thoughtful. Definitely will be returning !!!

Apr 05, 2024

Beware of UPCHARGES without knowing until you check out. $$$$ 💶 Hubby bought and scheduled a massage and facial for my birthday🎁. When I checked out to leave the tip, ME had unchanged my facial to 💶 $145 which was $60 worth of upcharges. I thought I was getting what he paid for till the moment I checked out. Never once did ME employees tell me there would be additional fees for what they were doing. $145 facial + $85 massage + $30 tip = OUCH😢...never again

Apr 05, 2024

I will never give my money nor recommend Massage Envy to anyone! Very unfortunate as I have had pretty good massages there. My husband purchased a 6 month membership for me as a gift. I used 5 of them over a years time only to find out they continued to charge him monthly for the membership. No big deal, totally our fault for not catching it, and knew they rolled over to the next month. What we didn't know is that when you cancel (a very tedious process) you only have 60 DAYS to use your massages or they expire. So when I went for my 6th massage I was charged the total price cause 60 days had passed since he canceled, not to mention we lost 10 massages that we PAID FOR! When I asked the lady at the counter, she explained what happened and told me there was nothing we could do because they tell you this when you cancel. NO THEY DO NOT!! You don't even get to talk to anyone to cancel. You email a form to request cancelation. Not to mention you want me to schedule 10 massages in 60 days when scheduling 1 is already a nightmare?! To top it off, I get home to cancel my login only to find out they scheduled me for another massage that I didn't ask for. 🤦‍♀️

Apr 05, 2024

Would not recommend as they have predatory business practices and make it difficult to cut ties with them. I purchased my wife a 6 month subscription. This was something I told them when I ordered - I only want to do 6 months. Well, they continued to charge me a monthly fee after those 6 months. When I contacted them, the people on site told me none of them could cancel my membership (but they could certainly sign me up) and that I needed to fill out a separate form that someone from "corporate" would review and take action on. This is a scam. Oh... and all those extra months I was charged? I lost them a few weeks after I cancelled. Because according to Massage Envy, when they overcharge you for their services, it's up to the customer to take the time out of their schedule to get all those massages before their evaporate from their system. Never again.

Mar 05, 2024

I’ve enjoyed my experience coming here so far! Lesley is an absolutely fantastic massage therapist! She’s able to get really deep into my problem areas and makes me feel unbelievably amazing and relaxed. My body feels so much better since having her work on me. I even booked a 90 min for next time!

Mar 05, 2024

Very expensive massage to not even get the whole 60min of massage you paid for.

Feb 05, 2024

All my military people STAY AWAY from this location! Read the 1 star reviews, I wish I did. I had two appointments scheduled for today at 12pm and 1:45pm but someone decided not to do their job and both appointments had been cancelled without my knowledge. The rep I spoke to on Friday to update the phone number on my account didn't actually update it like she said she would on Friday. She created a second profile that I had no knowledge of, so the wrong number that received my confirmation text cancelled BOTH of my appointments. You had ONE DAMN job and still managed to drop the ball. This screw up is beyond ridiculous. If I could give this place no stars, I would. Message envy is a joke.

Feb 05, 2024

I booked an hour appointment for 4:30 and arrived there early as asked. I’m new so I didn’t have a preference on the masseuse but I got booked with Cody. I asked for a firm massage. I didn’t get that. And when he was finished I made it a point to look at the time because I felt it was short.. which it was. I was back in my car by 5:30. Charging for an hour massage and not getting the full hour was disappointing. I got the impression that he didn’t want to do the massage because I needed a firm masseuse. I will never return. I felt techniques were lacking. I left with no sense of relief from my back discomfort. It was basically like rubbing oils on my body and I was done. I will never come back to this place.

Feb 05, 2024

I love this location. The staff is amazing. This is the only place I go to!

Feb 05, 2024

Massages are expensive so I expect trained professionals who aid my body healing. It's a rip off to pay 100.00 for rubbing lotion on my body. Hate the location. Parking is too far away, too much traffic and the roundabouts everywhere are treacherous especially in the winter.

Feb 05, 2024

Military stay away from ME.... This location have my 4 fave therapist for deep tissue Leslie, Lora, Veronica and Micheal. For a relaxing firm massage Cody is the go too, his unique technique will sure get your stress out. The front desk are is always friendly. The downside is this location have been giving me headaches in regards with freezing an account due to deployement. Since Sept 2022 I notified them about my husbands upcoming deployement and was handed a freeze form which I fillout and submitted that day. But every month since Sept to Jan 2023 everytime I go to my massage I need to fill out the freeze form coz they keep loosing/ not process and still charges us. I had sent numerous email, call and inperson communication with this location to ensure it was filled correctly. Jan 2023 they finally said it is good to go and just notify them when he gets back from deployement to activate the account and they told me he has 24 point that will be avail once he gets back. I purchase 10 of them in Feb and rechecked his account to be sure his account still on freeze and it is still on freeze with 14 points remaining. June 2023 I informed them to unfreeze my husband's account in Aug and to book an appointment for him on that month. They said everything was set. We came in for the our couples massage in Aug but Cody called in sick so I just gave him my slot with Veronica. Upon switching the appointment the front desk told me his account got cancelled and 14 of his points are expired as well as no note that his account was frozen. I have been with massage envy since 2016 and this location is the only location that can't keep up with their documentation nore provide accurate info to their client. They also told me that there is another membership increase from $65 to $75 (mine) and hubby is $75 to $80 (forced to create a new member SHADY). So not just they dissolve my husbands 14 point, they forced him to create another membership since they are claiming they can't reinstate his cancelled account even after numerouse of email, freeze form filled out due to deployement. While they are recreating his account I asked the manager if they can transfer the points back to this new account and she said yes since she found my emails and notes from previous receptionist. Today 17 Dec 2023 I called to book and verify my husbands credit. The receptionist stated he only have 4 credit since Sept 2023 coz he is a new member. I told them that is a lie since we have been with them since we move in 2020, they are denying that he was their member since 2020 and the home place is our old duty station (Kapolie) which means that 14points can't be found. Which is another lie since we have all document stating we PCs'd here since 2020, we have records of all his massages, and we both transfered to their location as our home base on Aug 2020. I thought this had been resolved back in Aug when I came in person but apprently not. I am not about to loose $980 (14point) down to drain. I would like to get those credits refunded to us together with what ever credit we currently have and we will just find a better massage place that is not shady, knows how to take care of their customers.

Feb 05, 2024

My first time getting a massage and I would definitely recommend! Nicole was amazing, she made me feel very comfortable! I will definitely be back!

Feb 05, 2024

So totally disappointed, I get a gift card for a massage and they want my credit card info why? Horrible receptionist will not recommend this company

Feb 05, 2024

Staff very nice always clean wish the had like fresh water drinks in the lobby instead of just coffee

Feb 05, 2024

The service at this location has drastically decreased. I just got a text saying my same day appointment was canceled, but the text had my name listed incorrectly. When I called to confirm the text was meant for me, I was told "oh yeah I just copied and pasted". Poor customer service and unreliable appointments has me considering canceling my longstanding membership.

Feb 05, 2024

You might have better luck walking in to the store.... I have tried for over a year to book a massage online, however, they are always booked. Need more therapist at this location.