Massage Envy

Feb 04, 2025

May need to take this location to court and will be reporting to bbb. Canceled when I moved for military (came in, showed orders and everything) and they started to charge me anyways. My credit card company has now flagged this place due to them never picking up the phone nor calling me back and I'll be changing my card number. Ethically horrid business and will NEVER return due to it

Jan 05, 2025

Unfortunately, every time I call to make an appointment they don’t answer the phone and don’t call back neither. Very frustrating!!!

Nov 05, 2024

I’ve been a member for over 10 years. In recent years found it difficult to schedule appts with quality therapists at convenient times so decided to cancel. I found the cancelation policy to be difficult and a huge hassle. Beware of this before you sign-up!!

Oct 05, 2024

First time massage appointment at this location, with Erin. Front desk staff (Rylie?) was amazing. So patient and sweet. Erin had a gentle yet firm touch. Exactly what I needed. She was professional and listened to my needs. I left feeling great. I had a very good experience.

Oct 05, 2024

Had a delicious facial with Patty. She is a pro of all things skin care and knew exactly what my face needed. Indulge in a 90 minute session, which gives her more time to extend each treatment - facial massage, steam, mask, etc. Can’t wait to go back.

Sep 05, 2024

Amazing and helpful massage with Raphael! My upper back and shoulder had been hurting for weeks. I can sneeze now without shooting pains in my back. Thank you!

Sep 05, 2024

As a lmt from another M.E. location I recommend John who demonstrated his very knowledgeable techniques recently in a session I had. Many, many years of experience were immediately apparent and just a terrific therapist. 👍

Aug 05, 2024

About a year ago my 18 year old son past away. On that day my mom was doing something nice for and got me a gift card here. I booked a massage which was decent no complaints there. After the session I saw the front receptionist. She explained she could comp my massage and sign up for a membership. She explained I could “cancel anytime within reason”. So as there were a few other patrons behind me I felt pressured and say yea sure why not I can use a massage every month. I go in for my second appt about a month later. 3 days later I lose my job. So I’m in no way in a spot to be paying a monthly subscription. I reached called 3 times was hung up on. Sent a message never heard back. I went in to the branch to cancel in person. Same receptionist tells me oh I can’t do anything with the account you have to reach out to this email. I send an email and got a response from the manager sorry we can’t cancel you. You signed a six month contract. I don’t recall ever getting a contract I just went with what the front desk lady told me. Thanks for making the worst year of my life worse! My suggestion don’t sign up for a membership or maybe go with a different massage place.

Jul 05, 2024

I have been a member of Massage Envy since 2012. I have gotten massages in several different states and also some outside of Massage Envy. I suffer from headaches and have a pretty consistent dull pain in my neck. Today I saw Patrick and my mind is absolutely blown. I asked for a therapeutic massage and boy did he deliver. He also located a problem area in my neck that seems to always get overlooked. In 12 years of getting massages for muscle tension I haven’t ever fallen asleep. He provided some serious relief while somehow managing to make it relaxing as well. 10/10 recommend going to see Patrick. Although I’m slightly embarrassed because I can only imagine the worst probably snoring or something while I power napped, I will 100% be back to see Patrick!

Jun 05, 2024

Asked for full body and she forgot face and arms as she ran out of time then they charged me $25 more than I was told at time of booking.

Apr 05, 2024

Patrick has worked on my neck/shoulder tightness and pain from injuries or stress twice now and completely relieved the pain and tightness I was experiencing both times!

Mar 05, 2024

Bought a gift card for my wife for Xmas. The place is sketchy at best. A massage school is a much better option. They care about their clients and they try. I have nothing but regret for putting my wife through that. She came home, sore and beat up and didn't feel good. The opposite of what a massage is supposed to be. Horrible experience For my wife, and we will never, ever go back there. And I encourage you to never book an appointment with this place. My wife tells me me that she had an awesome experience at the massage school and will continue to go there.

Mar 05, 2024

I have been going to Patrick for over a year and would highly recommend him! I had what felt like tennis elbow recently that he carefully massaged out and now I'm pain free with much better range of motion. He listens, asks questions, and I always leave feeling less stiff and relaxed.

Mar 05, 2024

Savannah is the best!! 💛

Mar 05, 2024

The massage therapist, Patrick, is the best massage therapist I have ever been seen by. I will say if you have any prior medical issues or injuries he is very knowledgeable about them and really knows exactly how to target the issue. I highly recommend this massage envy and this therapist.

Feb 05, 2024

Always hard to find a time to book if you’re looking for a female therapist.

Feb 05, 2024

Avoid at all costs! I signed up for a membership prior to Covid 19 and had few complaints. The massages we’re decent and you could normally find an appointment within a reasonable time. Then Covid hit, they shut down(understandably) and I was charged monthly fees with credits for massages. The issue came after restrictions were lifted. I had 16 massages or so, and could never find an opening. They are normally booked out 1 month in advance with intermittent spots in random times, which doesn’t always fit with my work schedule. Given that my credits added up to around $1000, I emailed them for options and essentially there were no options for reimbursement. There was no way I would be able to use 16 credits that built up during Covid and couldn’t keep getting charged monthly and adding to those credits, so I cancelled and lost $1000. Great gift to someone that had to work in healthcare during all this. The massages also went downhill after re opening. I recommend looking elsewhere for massages, especially if you’re looking to buy into their membership.

Feb 05, 2024

Best massage of my life

Feb 05, 2024

Corporate massage not for me. I love supporting small businesses and the therapist I usually go to were booked and I needed someone asap. I was recommended to go here since they seem to aways have availability so I made an appt. Sat down with a front desk staff gal with an iPad and went over my problem areas. You are then taken to a seperate waiting room ( felt like i was at the DMV) after several minutes my massage therapist came out. He called my name. But didn't say much else, I had to ask him okay so what do we do now, where do I go? He didn't bother explaining the process or asked if I been there before. I had to re explain my problem areas even though he had the iPad. I mentioned places I didn't want a massage , my trouble areas and he still massaged parts I just didn't want ( like my feet) he needs to work on techniques, I felt as if I didn't get any muscle movement just a brush to my skin. Absolutely rolled my eyes for the hour there, knowing I wasted time and money. I don't recommend. I feel this place will hire any massage therapist that don't seem to really dig deep into your needs as you would at a self employed LLC small business. Sorry not going back.

Feb 05, 2024

Every month I try to make an appointment with this location. Do the phones even work, or have y’all not trained anyone to answer the phone?? Magically “online” this location is always booked. But the rare instance someone answers the dang phone, lo and behold you have openings. DO BETTER

Feb 05, 2024

Good services, good technicians, but not the most organized people in the world. I went in yesterday for an appointment (that I had scheduled a good month in advance), but come to find out, something had gone wrong and I was not on the schedule at all. Luckily, the receptionists were kind enough to get me in again, and they scheduled me for today! I had a wonderful massage. Cassie was very thorough and the sweetest human. However, with that comes another negative. I had scheduled myself a foot exfoliation, which the staff had given me for free as a result of yesterday's mishap. I was so grateful and looking forward to it, especially considering my tired student/dancer feet, but this treatment did not get on the schedule either! They are keeping it as a freebie for next time, which is nice (and savvy, wink nudge), but after this possible next visit I will very likely not be returning as a client.

Feb 05, 2024

Had my second massage with Paul - he was amazing! Great for neck and shoulders, he really worked on the tension there and helped my muscles relax. I’d highly recommend Paul for deep tissue massage.

Feb 05, 2024

I am disappointed in myself for not canceling this membership long before this. Patrick is the only therapist worth what this place charges, and getting an appointment with him is near impossible. The management is awful, and my last straw was when I wanted to transfer credits that I HAVE ALREADY PAID for was met with a “you can only transfer one every 6 months.” I currently have 14 credits, wanted to take my daughter and sister-in-law for a massage today, and can only transfer one. I’m done. You would be far better off just paying at an actual massage place when you want or need a massage. I consider this one of the biggest financial mistakes I’ve ever made.

Feb 05, 2024

I planned a prenatal massage and facial at 34 weeks pregnant. I took the day off work. The morning of, they called to cancel and couldn't get me rescheduled so I will no longer be able to use my gift card from my husband before the baby arrives. I scheduled months in advance. Unfortunately this is not a first for my family.

Feb 05, 2024

If I could leave less than 1 star I would. Receptionist badly needed to bathe...I could smell her across the counter.gross. my "therapist", was Asian, not a problem. However when I was led to the room, it was cold clinical.no scent,no ambiance. Hurt me even though I kept asking for less pressure. Bad experience. Still have money on my gift card, won't use it.

Feb 05, 2024

Only messaged my back and therapist talked too much Not worth the price

Feb 05, 2024

Patrick has vastly improved the quality of my life in so many ways. I have experienced chronic pain in multiple areas of my body and every time I am treated by Patrick it is nothing short of a miracle. He is the most skilled, intuitive, and talented massage therapist that I have ever been to—I am so grateful to have found him.

Feb 05, 2024

Patrick is an extremely talented message therapist. I’ve had ankle , neck and lower back issues. He always listen to my needs and has always successfully messaged out , knots , kinks and tightness in my body . I highly recommend Patrick.

Feb 05, 2024

The massage therapists are good but the policy is ridiculous. Canceled today because it snowed heavily. I called and left a message because no one answered. Not only did they not call back but they charge me 75 dollars for my missed appointment even though I have several monthly credits. A terrible policy

Feb 05, 2024

The masseuse I had was fabulous, but the front desk ignores calls.

Feb 05, 2024

The masseuse didn't get the two areas I asked because I had knots in them, but left me severely bruised on the base of my skull and spine as he did deep tissue(not what I had asked for). He pushed off of the wall for support to dig into my back with elbows. Three weeks later and I still have those knots and still bruised.

Feb 05, 2024

This massage envy has great customer service. Paul was a fantastic massage therapist. 10/10 recommend

Feb 05, 2023

Pay for a 60min massage that will actually go for less than 50 mins. Walked into my room at 12:30 and was well and truly done by 1:20. Will not be returning. Doesn’t feel personal at all. The entire massage just felt like another job being done. There are far better places to go in Colorado Springs - places that will actually value your time and money.

Feb 05, 2023

The worst customer care! I’ve now been yelled at over for the phone by the representatives at this location at least 2 times. I’ve had appointments cancelled for 3 months in a row on the day of the appointment with no responsibility by the management. I genuinely feel like I’m begging to get the multiple services that I’ve already paid for at this point. Go to the first and main location if you'd like to be treated like a respected human. They are incredible!