Massage Envy

Jan 06, 2025

ME is okay, at best. A handful of the therapists I've had were amazing, but the massive problem we've had is lack of appointments. My girlfriend paid for the membership for a year, which is one massage a month "free" (it's $75/month for discounted massages basically), but literally NEVER could book an appointment at this location. Nothing is available for MONTHS and we can't easily book forever in advance with our jobs. So we'd go to another Cola location, since it's supposedly transferrable, and it was the biggest pain in the foot to get the credit transferred. It made this membership literally pointless. I absolutely would not get the membership again and would rather find somewhere that actually has appointments/staff. It's been an extremely disappointing experience and certainly expected more from a chain.

Jan 06, 2025

Whitney is amazing!

Dec 06, 2024

My experience at massage envy was needed…thanks to the staff and thanks to Raquon.

Nov 06, 2024

Don’t buy certificates, membership, one time massages, etc (there are so many better options) I received a "gift" certificate for my birthday, and I strongly advise against buying one from Massage Envy franchises. The certificates are used as a way to lock your friends and family into a membership. I recommend seeking out non-franchise locations for a better experience and pricing. First issue, I had my payments set up were on automatic payments, but my card was mysteriously compromised during that time. Massage Envy was the only place that I used for this particular card. So I changed card number and started doing tap only and it hadn’t been compromised since. Second issue, when you go online to book a massage there are very few availability. The only massages available are for the masseuse that aren’t good at all. Why have a location with only two good masseuse? Their hours state 9am-9pm but they can come and leave as they please. They have been closing the doors at 4pm. Voicemails and emails are ignored. After 16 months and spending $1,200 for just one good massage and one uncomfortable massage, I finally managed to get out of the contract today. I had a much better experience at the Kennesaw location. I don't tolerate companies or business owners that have bad business practices, and this experience was no exception. My goal is to contact consumer affairs about their practices. In the end, I decided to give my unused massages to the unhoused so they can at least have a place to get their feet rubbed and enjoy some relief. Save your money, save the headache, and consider other options.

Oct 06, 2024

I always enjoy a great massage. Ebony is amazing!

Sep 06, 2024

I think with Covid being so contagious, Massage Envy needs to revise their "Sick Policy". I had a massage scheduled. Woke up with a cough on the day of the massage. I called and explained that I wanted to reschedule because of the cough. I was told okay, and since I had credits it would cover today's Massage(That I wasn't getting). I told her if it's going to take away my Massage credit, then I was coming to get my Massage. She said okay, and after I had left home, they called back and said I couldn't come and they were still going to use my credit. I've called corporate and I have not been contacted YET. I am beyond disappointed at how this situation is being handled.

Jul 06, 2024

I just had my first body massage at Massage Envy and I have to say it was awesome. Ms Jessica has the hands of a magician, she work her way deep down and gave me best relief. Thank you Jessica for this great experience I will definitely be back soon.

Jun 06, 2024

Today was my first time using massage envy. The staff is very welcoming! Justin was ok but the product they use is like a unscented water down lotion no good smell. I have used hands and stones AWESOME place. However today was a gift card vist here 5/23/24. I was expecting warm scented oil with massage didn't happen!! So I gave it a 3 bc it's wasn't the best nor relaxing!

Mar 06, 2024

Although the membership wasn’t the right fit for me, I recently received a massage from Camille at the Harbison location and it was absolutely wonderful. From her introduction to goodbye, she radiated such beautiful, loving energy. Her massage was one of the best that I’ve ever had and she was incredibly attentive to make sure that I was as comfortable as I could be and getting exactly what I needed! Schedule a massage with her! You will not regret it!

Mar 06, 2024

I recently had the pleasure of receiving a massage from JenniferT. , and I couldn't be happier with the experience. Their skillful touch and attention to detail immediately put me at ease, and I left feeling completely relaxed and rejuvenated. Not only did they effectively target my areas of tension, but their warm and calming demeanor enhanced the overall experience. I highly recommend Jennifer T. to anyone seeking a truly therapeutic and enjoyable massage session.

Feb 06, 2024

I called 4 days before my appointment to cancel, they hung up in my face immediately, without taking for my name or anything. If I am charged for anything I will be doing a chargeback, as I documented the call. And I will never do business with them again!

Feb 06, 2024

I joined Massage Envy at the Sandhills location, which is closer to my house, after having an amazing experience here. I gave the Sandhills location a try and wound up coming back here. I choose to drive 40 minutes to come here because of how amazing the staff is here. The location is clean, the staff is polite, and the massages are great. I’ve had a massage from Shaun, Jennifer, Raquel, and Mikey and all of them have been wonderful. They’ve made sure to see what areas needed to be focused on, made sure to apply the right pressure and even answered questions without hesitation. That said, I do have to give a major shout out to Mikey. Mikey has been the primary person I’ve seen throughout my year as a member and he has been absolutely amazing. Mikey knew when I started that I had no prior massage experience and I was nervous. He asked what areas I wanted, explained the process and then even explained why certain areas like the lower back would hurt is because they have muscles that tie into your gluts and leg. I let him know that like, what I assume is most people, I just didn’t like the idea of gluts being massaged. He was respectful and informative and let me know that if you ever get a glut massage and the person isn’t using an elbow or a closed fist then there’s an issue and you should let the manager know. He answered multiple questions I had, always found a way to make small talk that you found interesting whether it was the latest news, theology, marvel, DC, etc he was always a pleasure to talk to, and this is coming from someone who isn’t a fan of small talk and will happily sit in silence lol. While the facility was amazing I have to be honest and say that Mikey was a major reason I came back and chose to drive the 40 minutes. He was professional, polite, knowledgeable, and personable and was an absolute joy to talk to. Overall: Facility: 10:10 (I almost never say that lol) Shaun: 9/10 Jennifer: 9/10 Raquel: 9/10 Mikey: 12/10 If you’re considering a massage, COME HERE!!!!!! If you don’t, well it’s your loss. And if a manager actually reads this (idk if it’s monitored) I can’t emphasize enough how amazing Mikey was!!!

Feb 06, 2024

I scheduled 4 massage appointments for the same day and and they were scheduled for different days I’m so upset because we were really looking forward to the massages

Feb 06, 2024

Justin K did a AMAZING job!! Highly recommend him! I had a migraine for days that I could not get rid of and he knew exactly what to do to provide relief! Will for sure be booking again with him! Very professional & listened to the areas that needed the most attention.

Feb 06, 2024

🙌🏼🙌🏼🙌🏼🙌🏼🙌🏼 EBONY!!!

Feb 06, 2023

Excellent service from a dedicated staff.

Feb 06, 2023

Extra friendly staff and an excellent manager. Smiles from everyone from front to back.

Feb 06, 2023

Great customer service and relaxing massage

Feb 06, 2023

Great place to get the best massages

Feb 06, 2023

I have a membership... My therapist have been Tracy Hanes who's awesome for years.

Feb 06, 2023

I have enjoyed my 90 minute message. Self care.

Feb 06, 2023

If I could give them 0 stars, I would To say that I am disappointed in this location would be an understatement.  I made an appointment for today Jan 14 at 3pm. I received the text confirming yesterday and replied back with a Y. When I arrived to the appointment an HOUR early, I was told that my appointment had been cancelled and that there was nothing that could be done. This is BEYOND unacceptable.

Feb 06, 2023

It was my first time at Massage Envy and the staff was extremely welcoming and professional! I was greeted, offered water, and taken into a relaxing waiting area where I filled out some additional information about my custom massage. Jennifer, the massage therapist, was very professional and did a great job! The only thing missing — and this is just because ME is a large chain, it has nothing to do with this local site — is the “luxury” feeling of an independent spa. In turn, ME is also more affordable than most independent spas! So it’s great for first-timers or anyone looking to save a little money while also getting a great experience!

Feb 06, 2023

Jessica was Amazing. The place was very peaceful and relaxing. It was everything that I expected it to be.

Feb 06, 2023

Only gave them 1 star because I had to. I am 100% NOT SATISFIED!! I received a first certificate from my boss for Christmas. Finally decided to cash it in so I made the appointment online on Thursday. I show up Monday for my appointment and she says they see no appointment under my profile and that There must have been a glitch in their system. First off, the fact that you can see the profile tells me that your system was working just fine. Now she’s telling me she has openings tomorrow. We’ll guess what…I have to work tomorrow!! That’s why I made the appointment for TODAY!!! I am so angry right now!! The ONLY reason I’m coming back is because the giftcard has already been paid for. I can promise you I will be leaving no tip and I will never be back again!! Soothing Sessions Massage Studio on Main Street in Lexington is the place to go!!!

Feb 06, 2023

Tracey...was...AMAZING!!!! Great experience!! She KNOWS her stuff and is very attentive!

Feb 06, 2022

Always a great experience.

Feb 06, 2022

First visit at massage envy. Very clean facility and just awesome people. Miss Kai the Manager was very nice and explained everything in great detail! My therapist Jessica was GREAT! I will definitely recommend her! I’m feeling like a new person, thanks to you Jessica!! Thank you Massage Envy for taking care of my body, mind and soul! You guys are Top Notch! Great experience!!!

Feb 06, 2022

I tried to buy a $100 dollar gift card from my local Location. The young man at the desk was on his phone and had me standing there for 5 minutes before he addressed me. When he decided to acknowledge me he was very rude I literally just left I guess I’ll take my business elsewhere for now on.

Feb 06, 2022

I was very impressed with my 1st experience with Massage Envy. From the moment I walked through the door I was warmly welcomed by assistant manager Kai, offered water, was sat down and every explained in detail. I had pain and stiffness in my neck, shoulders, and back. Ms Tameka did a phenomenal job releasing the tension, tightness, stiffness and pain!! She also did an excellent job of explaining and educating me about the source of my pain. She is highly skilled, professional and kind. I would definitely recommend her!

Feb 06, 2022

My visit was phenomenal! The staff was very friendly and the inside waiting area is really nice, clean and they even had complimentary snacks. My massage therapist, camille was very pleasant, attentive, passionate and knowledgeable about her work. Her techniques provided me with instant relief & I could tell she takes pride in her work. Best massage I've had in a few year's. I told her what my problem areas were, and she went to work like a pro. If you're looking for an experienced therapist specializing in "deep pressure " come visit massage envy and ask for camille.