Massage Envy

Jan 30, 2025

Management staff sucks. Wont accomodate when they made mistakes and will force you to pay more for a different appointment.

Jan 30, 2025

The manager was very rude. Confirmed my appointment three times, and they cancled my appointments I made 3 months in advance due to an error on their side and wouldnt even attempt to fix it. I would strongly recommend going anywhere else.

Jan 30, 2025

Worst manager ever. Dude needs to get some training on how to run an operation. My 15+ years in leadership and 20+ years in customer service i expect better than being forced to change my appointment and pay more when they made a error. After confirming with me 3 times over the phone.

Jan 06, 2025

Hello my name is Matae and I'm a licensed esthetician at the Massage Envy on Bethel. Outside of exfoliating, cleansing and caring for your skin I give a really great face and decollete massage! You'll have to book to find out. I'll see you soon :)

Jan 06, 2025

I have been a member of Massage Envy for 4 years and am so disappointed in the customer service I received today from this location. I attempted to book online today for a same-day appointment, so I was checking various locations to see what times were available. Somehow in clicking in and out of locations, it selected/booked two back-to-back appointments in different locations across the city from each other. I did not want to do this, it wouldn't even be physically possible to make both appointments. Nor did I know it did this since I did not receive a text, email, or confirmation screen of the extra appointment. I only received a confirmation screen about the appointment which I intended to book. Clearly there was a system error. However, they insisted on charging me 50% of the booking fee for a late-cancel/no show for the extra appointment to "make sure the therapist gets paid." First of all, as a 4 year member, I'm well aware of their cancellation policies and I have never late-canceled in the past which I'm sure they can see in their records. Second of all, I'm not a monster, of course, want the therapist to get paid. But the location can choose to provide good customer service to a long time loyal member and do a one-time waive of the fee and pay the therapist out of their business funds. I own a small business. I know what it looks like when there's clearly an unintentional error and how to make sure everyone is happy with the resolution.

Oct 06, 2024

As I'm in the process of shopping for my next "semi permanent" spa place, I went to this location recently. I loved my 60-minute massage with Deborah, she was amazing!! Very professional and attentive. The only thing I didn't appreciate at massage envy is not having a cozy waiting area private to the ladies, where you can get into a comfortable spa robe while you wait your turn. Currently, you wait in an open area, and you get called into your spa room where you strip and climb onto the massage bed right away. Part of the spa experience, in my opinion, is having a relaxed winding down experience as soon as you enter the place and wait for your turn on comfy seats in a comfy robe in a dark room and spa music on. Other than that, their team is delightful overall.

Jul 06, 2024

I have had multiple great experiences at this location. The staff are all super nice to work with. The facility is super clean and the environment is very relaxing.

Jul 06, 2024

This massage envy sucks!!!! I booked a session online and drove over and they said the therapist is no longer available…what a joke then why can’t you call me ahead instead of me driving over there….and is the online system just useless for booking? I have been to different massage envy locations in Dublin, Hilliard and Powell and this one is just particularly bad. The front desk person gave me an attitude too for not having a therapist for my appointment. Way to go to provide service to your customer. I will never come back to this location.

Apr 06, 2024

Amazing...You are welcome...I responded back to you as soon as I saw your message was on post 📫.... 📫 🙂...

Feb 06, 2024

Always a great massage with Shelley! She is very caring and efficient. Felt great afterward!

Feb 06, 2024

Always a great visit Shelley had magic hands

Feb 06, 2024

Angelina targeted my sore hip (tendinitis and bursitis) and worked magic! It was a huge improvement. When I walked in it hurt to touch- when I left it was moving freely. Thank you! I only wish I lived nearby.

Feb 06, 2024

Another Great massage and good coaching. Thank you Deb.!

Feb 06, 2024

Beverly is the best!

Feb 06, 2024

Brian was awesome. Strong, firm hands made for a great deep tissue massage. We had a lot of nerdy interests in common so great conversation as well. I wish he had more availability!

Feb 06, 2024

Deb is amazing! I ask for her every time. So relaxing! She does a great job and I love my membership!!

Feb 06, 2024

Doretha is the best. I have been seeing her about once a month for years and look forward to always feeling so much better after my massage

Feb 06, 2024

I stopped in at the Bethel Road Massage Envy to get some assistance on getting a refund for when I was wrongly charged for a service that should have been taken out of my membership. It was from several months ago. It was the front desk worker’s mistake when she charged my credit card rather than taking from my membership account. The front desk worker at that time was rude and ordered me to leave the premises when I tried to explain to her the error. She threatened ti call the police if I didn’t leave without the issue being taken care of. I politely left after getting the name and phone number of the manager. That manager was contacted and said that she would credit the account but never did. That employee is no longer working there, nor is that manager. I was delighted that Ren, the current manager, took the time to research this and refunded my credit card for the charge for the service. Ren was extremely kind and professional. I thank her for her kindness and helpfulness in this matter. A+++++…

Feb 06, 2024

I wont disclose the person's name because I don't want them booked up. #1 top notch service Thank you Princess and my massage therapist. I am committed to this self love session. ❤️ jojo

Feb 06, 2024

Jessica was a wonderful therapist. Best ever :). I would highly recommend her for the facials !

Feb 06, 2024

Juan is a new massage therapist at this location. She is knowledgeable and asks good questions before your session. I like her technique. LaQuanta has an excellent rapport with her clients. Also, quite knowledgeable and has fantastic technique.

Feb 06, 2024

Juan was awesome. I was having sub occipital tension. And when she was done it felt so much better. Thank Juan!

Feb 06, 2024

LaQuanta is the best.

Feb 06, 2024

My experience at this location was unpleasant. The person who was to give me a massage was rude when starting. She said I didn't fill out my form on what areas to work on, then within seconds actually told me them. Next, she told me she was going to explain the dress code policy to me again (hadn't ever explained it to me a first time). She said she would be doing a relaxation massage. I declined and said I wanted much more pressure, like a regular massage. She agreed to this. As we started, I asked her 3 times for more pressure. My 3rd time was after she rested her hand on each leg for a few minutes without doing anything. (At this point, the massage consisted of just light strokes along my skin with no massage ) This is when she informed me she only does light pressure. I asked to stop and then went to the front desk to ask for a refund or credit. The girl at the front desk was hesitant to help me. She said she couldn't do it and would need to get in touch with someone else at a later time. I asked if she could call the manager as I was barely in the room and did not get an actual massage. Then she agreed to do it. Once this became more of an ordeal to even have cooperation, I said I wanted a refund vs a credit. The girl did call the manager and I could make out her side. It was agreed that a refund would be issued and that the manager (Reagan) would take care of it that night. This did not happen. A charge of over $90 still went through. I called the next day in the afternoon and left a message as nobody answered the phone. After not receiving a call back and needing to head out of town, I decided to stop by and check on what was happening. The manager was visiting with another employee at the front desk. (No customers to be seen) The manager shared she was busy with a consultation and couldn't do a refund without my card (of course no phone call to tell me this). She said she was busy and apologized for not getting back to me. While Reagan did apologize many times and shared with me (as did the other girl from the day before) there were multiple issues with this massage therapist and a meeting was already scheduled to talk about some issues, I felt frustrated that no effort was made to actually do a refund. It is a day later and even though my card was scanned, no refund has been issued.

Feb 06, 2024

My massage was great, thank you James! Unfortunately, the price was not. When I made the appointment online I had two choices 60mins for 75 dollars or 90mins for 113 dollars. At checkout my total was 125 dollars and i was asked how much i wanted to leave for gratituity. I was confused and it was then explained the 75 dollars is for first time customers. So why isn't that on the website when I log into my account? I was told if I sign up for a year membership it will 65 dollars but I can't cancel. I shouldn't be made to get a massage every month whether I want one or not. So I will stick to the other place I go to where it's always 65 dollars. I know now I can't procrastination with my apps. 150 dollars is a lot for a 60 min massage.

Feb 06, 2024

On time. Organized Awesome facial Awesome favial

Feb 06, 2024

Sam is a wonderful therapist and very knowledgeable. She completely wiped out my impossible migraine. I would recommend her to anyone!

Feb 06, 2024

Su gave me the most relaxing facial I have ever received . Thank you, Su

Feb 06, 2024

Su gives the best facials!

Feb 06, 2024

The massage was wonderful and Daritha did a fantastic job 👏

Feb 06, 2024

Very good and relaxing!

Feb 06, 2024

great massage with jazmin