Massage Envy

Jan 05, 2025

The fact that I have called up here twice to cancel my membership and the employees have always told me that they would speak to their management to cancel my subscription but I never heard back ever again after that makes me lose confidence in this company. The fact that employees don’t have the ability to help me with this and have to go to management for approval is also sad. Hire employees you can trust with this ability. I have been charged another month as a result of them not having their priorities straight and still waiting to hear from management and receive a refund.

Dec 05, 2024

Highly recommend this location. Friendly and knowledgeable staff. Larry is phenomenal. The first time I had him I Had your typical massage. He recommended structural integration the next time around. I took the advice,, and I am glad I did. If you have been hurting for a long time, I highly recommend coming to see him and asking for structural integration

Nov 05, 2024

I recently had an exceptional experience at Massage Envy in old town Dallas. The masseuse Kia provided outstanding customer service, greeting me warmly and making me feel valued. Her expertise was evident; when I had questions about how frequently should get massages, she offered detailed information and guidance tailored to my needs, demonstrating a true understanding of their offerings.

Sep 05, 2024

Larry is a miracle worker!!!! I had one massage as a gift from a friend, and it was so good I signed up for the monthly membership — and I drive 45 minutes here from northwest of the city, even though there’s several much closer Massage Envy’s. Every massage has been exceptional, perfectly tailored to my problem areas. He just cares a lot, and he’s also given me incredible ergonomic advice! He is in high demand, but well worth the wait!

Sep 05, 2024

Tried to make an appointment online for 4pm, but accidentally picked the wrong time. I immediately called (within 5 minutes) to reschedule because I couldn’t make that time (I called about 11am and online appointment was made at 10:55am so 5 hours before appointment). They charged me $65 cancellation policy because it was “same day cancellation.” Really? You can’t cancel within 5 minutes? You lost a weekly customer because of this backwards policy.

Aug 05, 2024

Always great experience!!! Facials and Massages are great

Jul 05, 2024

Easily my favorite ME location! Highly recommend!

Jul 05, 2024

I'll never get a massage anywhere else!! From the front desk to the masseuses in the back, everyone is so friendly and welcoming. I specifically remember Maria being a great help on my last visit. Thanks ME family!

Jul 05, 2024

The staff always makes my day! Christina at the front desk is such a delight and always goes above and beyond to make me feel welcomed. Treat yourself to a little spa day here

Jul 05, 2024

Ann is so good! The pressure is perfect and she is great with my tension headaches!!

Jul 05, 2024

Been a member over 12 years! That says it all.

Jul 05, 2024

Carol C was amazing and hit all my sore spots!

Jul 05, 2024

Great massage with JD, best deep tissue massage therapist, been loyal to this location for over 5+ years!

Jul 05, 2024

Had a great experience! Jackson was super helpful! Will definitely come back!

Jul 05, 2024

I have been a member at this Massage Envy location for years and I’ve been really fortunate to have had very good therapists there. Monse was my therapist for the last few years and I’m going to miss her now that I’m moving out of town. She is very thorough with a firm touch. Probably the best therapist I’ve experienced for a person like me who is very active with yoga and running, but also spending long hours on planes and in front of the computer. I don’t know what I’m gonna do now that I can’t see her regularly! Enhance your wellness by visiting Monse!

Jul 05, 2024

I love this location. Makenna Cook, one of the lead front desk sales associates makes my experience lovely every time I’m here. Cheers to this Massage Envy.

Jul 05, 2024

I loved my Experience and how knowledgeable my therapist Miss Sonia was she was very warming and had great energy. I felt very comfortable and look forward to coming back again I can’t wait. P.s Please come in person when you visit massage envy spa for all the bonus perks.

Jul 05, 2024

I sent my cousin Stephen Toberson here for his birthday for a massage and the Service was EXCELLENT….!!!! Just absolutely amazing staff at the front desk! And my therapist “TIA”❗️🧘🏽‍♂️ thank you guys so much for an experience I’d never forget.

Jul 05, 2024

I’ve been a member of Massage Envy Old Town for over a decade! This location is convenient, clean, friendly, and has great therapists. Tia and Cathy have been my go-to therapists for a while now and I highly recommend them! They have helped with my neck and back pain significantly. The option to add a variety of enhancements to your service is nice and the app makes it easy to schedule a service quickly!

Jul 05, 2024

I’ve been seeing JD and Sonia for over a year. Every time I leave I feel refreshed, stress free, and glowing. Both knows and recommends what I need at each session. I fully trust their decisions. I won’t see no one but them.

Jul 05, 2024

JD is the best for deep pressure. Great atmosphere. So professional and knowledgeable.

Jul 05, 2024

Lauren was 5 Star, incredible massage and friendly staff. Thank y’all.

Jul 05, 2024

My massage therapist, Bobby, at Massage Envy Oldtown, really works out the knots in my muscles. My massages keep me both physically and mentally healthy. The Oldtown location has a great staff and the visits are always pleasant.

Jul 05, 2024

Service was great! Christina was extremely helpful.

Jul 05, 2024

Shaquita was amazing. She has a very therapeutic touch. I can hardly wait for my next session.

Jul 05, 2024

Sonia is amazing! She looks at your skin and gives you her opinion and leaves you glowing! Her conversations are so loving and funny! Best experience ever! You have to see her!

Jul 05, 2024

The best facials by Sonya at Masaage Envy Oldtown!!!!!

Jul 05, 2024

Would not recommend Old Town location. Go to West Village instead. Much nicer and quiet and they don’t price gouge you. Prices are cheaper at the West Village location. To add insult to injury the folks at Old Town told me it was a standard market rate difference. Mmmm ….how different can the market be if the locations are 3 miles apart?!

Jun 05, 2024

I’m not a big review person but felt like this was worth my time. Horrible to virtually no customer service, a 12 year old child can perform the responsibilities of the front desk (scan gift cards and sell promotions), and to make matters worse they have multiple front desks employees performing these functions. For a company that has overpriced massages relative to the market, you would think they could retrieve a purchased - lost gift card massage. You create an account that just shows “proof of purchase” but they cannot redeem it unless you have the physical gift card and offer no accommodation. Also, all locations are franchised and carry out different processes - I got a checkout code (Denton, TX location) after purchase to supplement my previously purchased gift card to support a 90-min massage and the front desk employees acted totally clueless to what I was talking about and didn’t even offer to look up the code or further assistance. Highly recommend going to your local boutique massage parlor where you’ll get an affordable massage with better customer experience. To readers running their own business: invest in CUSTOMER service, it drives support and repeat customers and this should be the #1 quality in employees that handle CUSTOMERS.

Jun 05, 2024

There was a $10 "conversion fee" and the staff were very pushy about asking for tips. The massage was mediocre, with minimal skill involved—mainly just applying oil. I'm only going to use up my prepaid credits, which feels like a never-ending cycle. I dislike coming here, but I'm financially obligated until my credits are exhausted.

Mar 05, 2024

$10 “conversion fee” at the end.

Mar 05, 2024

The massage was great but the bed creaked really badly going up and down.

Feb 05, 2024

I dread calling this location due to the unhelpfulness of the front desk staff. It tarnishes the entire experience.

Feb 05, 2024

My massage therapist was great! He massaged my stress away. I highly recommend.

Feb 05, 2024

My mother and I have never had a good experience at this location. She loves Anthony, however the past couple times he has been falling asleep and snoring during her session. We called to let the manager know the issue and she did say we would receive a full refund but stated that we should “consider scheduling with someone else” if this was going to be a problem.

Feb 05, 2024

This location is a scam. Front desk tricked me into a year membership by not telling me about the commitment before signing up. Then I called in to have it cancelled once the year finished and the manager for whatever reason reactivated the account and started billing me for 5 months without me ever asking for it. Do not go here for any reason I would give it zero stars if I could.