Massage Envy

Jan 05, 2025

Very predatory plans, tried to cancel my account multiple times and was not able to. Happy to remove the review if someone can actually cancel my service

Nov 05, 2024

Only 2 reasons for not giving 5 stars. They had to reschedule my appointment the morning of and do not give a discount for that. However, if I would have canceled day of, they would have charged me %50. Not right. Prices are very high, but my massage with Kayla was so great, and they had a promotional deal that I bought a 6 month contract. I hope my experience gets better each time!!

Aug 05, 2024

I had the best massage I have had in a long time! They had to change locations at the last minute due to HVAC issues at their normal location. I misjudged the time it would take to get there and was a little late. I was bummed because I knew I was going to not have as long of a session due to being late. Christian, the massage therapist, went right up to the end time. Usually, they end 5-8 minutes early for time to get dressed, etc. I was so appreciative of this! 5 stars for Christian! The reason for one less star is because it is impossible to schedule a massage session. It sucks not being able to routinely get in for a massage. I have so many credits for services, but I can't even use them. I would cancel my membership there, but then I would lose all of those credits that have built up. The monthly membership fee went up AGAIN. Ugh! It's frustrating because you pay monthly, but you can't get in very easily for a massage.

Aug 05, 2024

It's impossible to get appointments; you have to plan months out and hope the new month (two months out) doesn't book up the first day of the month. Then, it's impossible to cancel your account because you're enrolled in a yearly membership (even if it wasn't apparent), accruing credits for massages you can't use, only to then have 60 days to use all credits after you've cancelled.

May 05, 2024

Great staff just need to figure out the scheduling

Feb 05, 2024

Great location, helpful staff, and Amanda is the actual best! A perfect session!

Feb 05, 2024

I’m not the biggest fan of massage envy because of lack of availability for massages. Their membership rules are also not the best. I was a member long ago and last year I was gifted a years worth of massages. It was hard to book any at first but since I found Monica I’ve been booking my massages months in advance because I know her massages will never disappoint. She has made me not completely give up on this gift. Her massages are the best. She makes me feel comfortable during the whole session, constantly checks in on me and the quality of them are always consistent. I will keep coming back as long as Monica is here. The five stars are all for Monica.

Feb 05, 2024

Lack of communication

Feb 05, 2024

The therapists provide decent massages, but there is hardly any availability making it really difficult to schedule. I was told they didn’t have anything until 2 months from now. Considering that I have a membership that is supposed to give me 1 massage per month, this is terrible customer service. Also, they won’t let me out of the contract or give me a refund even though they can’t schedule anything in a reasonable time frame.

Feb 05, 2024

The worst customer service. Bought a monthly membership, but you can't schedule. No answers the phone. Occasionally someone will answer a text but they only respond about 25%. Took 3 months to get an appointment and then they cancelled me the day of the appointment. Instead of trying to get me back in quickly, their next available appointment for me is another 3 months out. And of course, I can't talk to a live person when I reach out.

Feb 05, 2024

Was in town for a few days. Closest place I could find a good Nitro. Nice full-body flavor and the cup sizing was on point!

Feb 05, 2024

James has made my life easier (serious lowback pain) and Max has been helpful, too. So happy to have been forced into constant massages. The cost is unacceptable but James is so exceptional, I keep coming back.

Feb 05, 2024

The worst.

Feb 05, 2024

You ever had a massage so bad you thought about leaving mid session? The quality of therapists has gone drastically downhill. Sure isn't what it used to be. Still left a tip, though found it difficult to justify.

Feb 05, 2023

Do not join if you are not a member. Massage Envy has handled the massage therapist shortage very poorly. Like other reviews, I pay for a monthly service, yet they are booked for months and it is nearly impossible to get an appointment, yet they continue to hold appointments for potential new members. You can put your membership on hold, but you have to continue to submit hold request monthly. This is unlike every other institution with memberships. Also, if you put your membership hold, you cannot book to try to use your credits. If you try to cancel, you only have 1 month to use any unused credit (again impossible because they are so booked). It is a no win situation. They do have an option which gives you 4 months, but guess what? They charge you an extra $20 a month to do so. I am shocked that a business can operate in this manner.

Feb 05, 2023

Great place, friendly staff. Relaxing, soothing massage

Feb 05, 2023

I always have a wonderful experience here I’ve never had a bad massage. The therapists I’ve had are amazing and kind and always ask what I need and remember all of my problematic areas. The staff is always kind and is sure to get me scheduled with the therapists I see. Thank you all!

Feb 05, 2023

If you have over heating problems with your body do not go there. But if not I recommend James he is good massage person

Feb 05, 2023

It was my first visit and nobody mentioned to me that the therapist they booked me with required a mask. I'm sorry but I go to get a massage and relax, not to feel uncomfortable for 90 minutes or have others political agendas pushed on me! In addition massage therapist had horrible bedside manner, probably because I was opposed to the mask but still.. Will not be back!

Feb 05, 2023

This is a review for all Massage Envy’s. What has happened to this organization? I pay for a monthly service, yet they are booked out for months! How can you have a monthly subscription model and not have availability for your clients? It’s mind boggling. Not to mention, no one at the front desk answers the phones. I also can’t cancel my membership unless I want to lose all of the appointments I’ve racked up over the months (of which I can’t use). I hope ME can figure out their situation. It’s not a pleasant experience!

Feb 05, 2023

Very hit or miss. Some good some bad and you need to book apps 1 month ahead which is lame

Feb 05, 2023

WORST PLACE EVER!! Isaac is the best massage therapist, but the office staff only care about the contract and take advantage of people not knowing the details of what they signed. I have 2 credits that they refuse to let me use until I pay even more money!! DO NOT WASTE YOUR MONEY HERE!

Feb 05, 2023

Worst place ever!!! You lose all your credits if you cancel your membership. I lost over $1000 worth of credits and they did not inform me of that policy

Feb 05, 2022

120.00 for 1 hr massage. Really!?

Feb 05, 2022

Attempted to call and make an appointment. Left a message 2 weeks ago and no one has bothered to call back.

Feb 05, 2022

Have cancelled 2 times without telling me, can never get an apt

Feb 05, 2022

Horrible place. I had a very serious issue that no one cared to resolve. This location is absolutely terrible.

Feb 05, 2022

I have been coming here for years. All the staff is kind, professional, and provide the best massages I have ever had! I originally came in to help me with some serious back pain I had. I have been coming month after month since for self love. I look forward to this very needed time every month. Do your self a favor, take care of you body and mind and sign up for a membership! You will not regret it! :-)

Feb 05, 2022

I would give them a “0” if it let me. They take money out of my account when I told them to cancel my account. They said, “get a doctors note to cancel.” I don’t have insurance so how am I suppose to get a freaking doctors note?! I stopped going because of COVID and I couldn’t afford it anymore. I will make sure to tell EVERYONE not to do business with them!

Feb 05, 2022

Just re-estaished a routine here and everything has been great so far! Just hoping to keep the same massage therapist for a while so I don't have to go over injuries and all the info again.

Feb 05, 2022

When I booked the appointment i wasn't informed that all the message techs didnt do deep tissue, i didn't even finish my session because it was so terrible. My neck still hurts and so does my back. I just paid $40 to someone who felt like they didn't even want to touch my skin. If you use this company go to the one off havana in Aurora. Because this location is not it. Disappointed, next time let people know what services you're offering for the day or what the client might want. #ugh

Feb 05, 2022

I have been going there for years. Friendly and professional, book a head of time, they are usually booked because they are that good.

Feb 05, 2022

This location and the other one people confuse this one about, saves membership. Unfortunately , I’v been attending the Riverpoint location whom are horrible, always late, rude and gross. Yesterday, I came in to my appointment, but got the locations mixed up, they called ahead to tell them and the two locations worked together and got me in. The masseuse, was able to keep me a little later because she had no apts. after mine. This was the only and most incredible experience I’v had in the year of membership at Massage Envy. Thank you soo much, you all deserve a raise and recognition.