Massage Envy

Jan 15, 2025

Great massages and overall experience at this Cherry Creek location but they make it very cumbersome to pause your membership so you can get caught up on using your monthly credits

Jan 15, 2025

My experience with this location has been extremely frustrating and unprofessional. I signed up for their membership, which is advertised as cancelable at any time, but the cancellation process has been unnecessarily difficult and poorly managed. For the past two weeks, I’ve been trying to cancel my membership with no success. The staff rarely answers phone calls, and the email addresses listed on their business cards, pamphlets, membership contracts, and even those provided by the front desk are incorrect. I was even given two email addresses that were no longer active. I went in person to cancel my membership, filled out the required paperwork, and was assured by the front desk staff that I would be contacted within two days to finalize the cancellation. On the cancelation form I filled out (you don’t have to at other locations) it was noted very small and not bold enough that it would take 10 days??? Why is one location able to cancel same day and others not? Why did the contract I initially filled out not specific that either? It says cancel any time!! I specifically requested that my card not be charged, as I was no longer using their services. However, three days passed without any follow-up, and I discovered that my account had still been charged. After receiving no response from this location, I had to contact another Massage Envy location to get the correct contact information and to have their manager notify the manager at this location that I needed to speak with her urgently. Only after texting their provided number did someone finally respond. When they did, they claimed they were unable to cancel my membership because it was “inactive,” citing that I hadn’t paid since 12/13/2024. I provided bank statements showing I had been charged twice during that time, yet they insisted I would need to pay for another month to cancel my membership. This experience was completely unreasonable, especially since other locations have canceled memberships over the phone on the same day. Despite having proof of my communication attempts, this location claimed I had never contacted them. Ultimately, the manager agreed to “make a one-time exception” to waive a suspended payment and proceed with the cancellation, but this should never have been necessary in the first place. The lack of communication and accountability at this location is unacceptable. I strongly recommend visiting the Thornton location instead, as they are far more responsive and professional. I will not be returning to this location.

Dec 05, 2024

SCAM ALERT! The management at this location will say anything to you to get you to walk through the door again. I recommend choosing a different company for these services altogether. SCAM ALERT!

Nov 05, 2024

I can never get an appointment.

Oct 05, 2024

Effective and economical.

Oct 05, 2024

Stay far away from this business. Especially this location

Oct 05, 2024

Tiarra has been my facial aesthetician over a year and she is the best here in my opinion. She is very personal-able, and provides a great service and experience. I tried Tina once but she was more busy selling products than providing a great service and it was time and money wasted. Her service was horrible and made me feel bad about my skin bc I didn’t care for her sales pitch. I highly recommend Tiarra if she is available. Joycelyn was great there as well If you are first time trying here, but never go to Tina and she is the worst in my opinion.

Sep 05, 2024

Massage Envy's membership is misleading and feels like a complete SCAM. When I signed up, I was not informed that I would be locked into a 12-month contract. If I had known, I would never have joined. Now that I’m moving out of town and no longer need their services, I'm forced to continue paying for a membership I don't use. Despite my situation, they refuse to let me cancel, and the monthly charges keep coming. Their membership policy is deceptive—stay away from Massage Envy!

Aug 05, 2024

Just had my first experience at massage envy and I was not impressed. I got a gift card here so I thought I’d try it out and treat myself to my 90 minute massage, I specifically requested someone with firm pressure and asked multiple times if the lady I’d have was capable of it. They said yes. But that was not that case and I even asked for harder pressure. As someone who avidly lifts and does sports I get pretty tense and sore. I was really looking forward to this and after spending 160$ I just felt I should walk away feeling refreshed and relieved, but I left feeling like I just got a rub down and it was sooo slow that I felt so much more could’ve been done in that amount if time and I still need another massage.

Aug 05, 2024

This review is for Tina who does an amazing job with her facial services. I know ME gets a bad rap for their credit program, scheduling issues and things that the other reviews already mention…I was about to give up on facial services here as well but I read a few fantastic reviews about Tina at this location and decided to give her a shot. I have had such great facials from her. Tina is kind and gentle and very knowledgeable and passionate about skin care. I’ve had microdermabrasions and chemical peels with her and my face has never looked better. If you’re looking to make some positive changes with your skin care please give Tina a try!

Aug 05, 2024

friendly staff... great prices

Jun 05, 2024

I have to quit I can’t do this anymore. I have 25 some massages built up and can hardly schedule appointments. I showed up at the wrong time and asked them to go ahead and tip my provider. I see another 75.00 charge come through later. They said their people still have to get paid but if I had been there they wouldn’t have charged me $75 as I already paid for the monthly fee. It makes absolutely NO sense and they are robbing people with the inability to book regular appointments. Not to mention their app sucks as you have to go through ridiculous hoops and can only pick 3 locations when trying to book. They are losing this long time member as that is an underhanded policy. I paid the monthly fee and cannot use up my banked credits because it is so difficult to book. I have seen the class action suits against them for these kinds of practices.

May 05, 2024

If you value your money and time then do NOT get a massage here. The Regional Manager, that has the botched fillers, and higher ups are absolute terrors and treat their staff so poorly. One of the general managers that worked there was not paid the salary they were promised when promoted, therefore, couldn’t pay their rent and was forced to move out of state to keep a roof over their head. Good workers that try to contribute and advocate for changes to improve the work environment get fired, yet employees that do nothing but cause problems and that have no issue yelling at customers are allowed to keep their jobs. Most, not all, the massage therapists are terrible and seem like they really don’t want to be there. I booked three times with different people, whom I was told did deep tissue massages only to find out (once I was on the table) that they didn’t. The only masseuse on staff that actually did “deep tissue” was clearly out of breath while massaging, sweating profusely, and even fell asleep while giving the massage. So uncomfortable. Bottom line, do not give these people your money unless you want it to be a waste. I highly recommend taking your business to somewhere like The NOW for a massage that is well worth the price. Massage Envy Cherry Creek is an absolute disgrace- ripping customers off & taking advantage of good employees- they should be shut down to make space for a business that actually does good work. If I could leave 0 stars, I would. For those that have been tricked into getting a membership, just cancel the card they have on file for you and they’ll stop reaching out for payment in a few weeks.

May 05, 2024

This is going to be a long read but if you’ve dealt with this place, you know why. For starters, the membership is a scam. It was easy to book when I was a guest but once I became a member suddenly they were booked out for months. I asked my therapist about this and she told me they actually have plenty of openings but they tell members they’re booked out because those openings are specifically reserved for non-members. So It seems they only care about giving you an experience until you sign the contract, then once they have your money that all goes away and all their attention goes toward convincing the next non-member who walks in to sign up for a membership while their paying customers suffer. Don’t be fooled. And don’t bother trying to cancel through them either, they jump through every hoop possible to avoid letting you. You’ll go back and forth for weeks if you even get a reply at all. Instead of playing their game I just got a new card. After a few months of threatening me over my monthly membership fee (For a membership I can’t even use) they told me my membership had been cancelled. So my advice is Just get a new debit card and move on with your life. Lastly, some smaller complaints. Massage therapists are inconsistent and drop off the schedule on a whim. They will charge you to cancel but the therapists seem to be able to call out sometimes even the hour before your anppointment and it’s just tough luck for you. The location is caked head to toe in dust and grime and the trash cans in the restrooms are usually overflowing with trash and paper scraps. You can hear every word anyone says nearby through the walls during your massage. And the front desk staff are very unhelpful. at their best they don’t seem to know what they’re doing and at their worst they have nasty attitudes and will straight up argue with you rather than find a solution.

May 05, 2024

Tina is a highly skilled and knowledgeable esthetician! I highly recommend her. My skin has improved dramatically with her help. She even has affordable product recommendations for those of us on a budget.

Apr 05, 2024

Hard to schedule within a few weeks, but great facials and good massages .

Apr 05, 2024

Massage therapist are nice but just ok. Other locations have better skilled employees. Front desk is always on their phone, and are really young highschool students that are just not ready for a job. I got a massage and heard the supervisor and the front desk clerk gossip the entire time from my room. Oh, and they keep charging my incorrect credit card on file no matter how many times i tell them the correct one. These people are just in a nice area but dont know what they are doing.

Mar 05, 2024

I thought it would be a nice treat to get myself the monthly massage service for my birthday. What a terrible mistake and frustrating experience this has been. I’ve been paying 85 bucks a month for almost a year (you can’t just cancel the monthly service) and only been able to successfully book and receive 2 massages. This place is absolute trash and a total waste of money. They never have appointments (even though you pay monthly for their schedule that can’t handle monthly massages). So you think “maybe if I book months in advance I’ll actually get a massage” …just for them to cancel last minute when their therapist calls in or quits. Save yourself the thousand buck trap of a contract and go somewhere else. I’m so disappointed with myself for how much money has been wasted on this place

Mar 05, 2024

Save your money and go elsewhere! $150.00 for a 35 minute microdermabrasion. So not worth it!!

Feb 05, 2024

7pm on a Friday, they're still supposed to be open... doors are locked and lights are off but I can clearly see the girl behind the desk. I knock and she barely looked up from her phone to see me, with no acknowledgement she goes right back to scrolling on her phone. I called 3 times and watched her ignore the ringing phone. Tried leaving a voicemail on the 3rd attempt and she ended the call as soon as I started speaking. The rude entitlement and audacity is bewildering. Whoever's daughter that is should take her off the payroll.

Feb 05, 2024

Angg was very helpful in helping me when I went in for my first time!

Feb 05, 2024

Don’t support this business!! they pulled my groin during a stretch session and have been awful to deal with! very bureaucratic and unhelpful.

Feb 05, 2024

Good sweci

Feb 05, 2024

Great service! Great people! I had the pleasure of meeting Aliyah at the front desk and I can truly say she’s really good at what she does! Very helpful and kind! I will continue to keep coming back for services here! Would give her 10 stars if I could!

Feb 05, 2024

Horrible customer service. They canceled my appointment an hour before and when I called them they were rude and didn't offer another massage day of or reimbursement for the inconvenience. I would choose other locations and avoid this one at all costs.

Feb 05, 2024

I booked an appointment for some tigger point work and the therapist made available didn’t have the experience necessary to work on trigger points so they refused to see me. Why would the website make someone available who doesn’t have the skills. No apology from the staff. Just a terrible experience across the board.

Feb 05, 2024

I had a appt today at 1 and was not notified the girl at the front desk said there was a text sent saying the therapist would not be in. There was no message sent to me. I seen the email that was sent 6hrs ago. It is now 508pm. I don't understand how I have to give a 24hour notice but was only given a hour when I did finally get the Email. The girl at the desk gave the impression she could care less.

Feb 05, 2024

I had a great experience here. The front desk people were kind and my massage therapist, Fiona, did a wonderful job. The environment is clean and relaxing.

Feb 05, 2024

If you’re going to get a facial here it HAS to be with Tina. I swear my skin hasn’t felt or looked this good in years- she is also very attentive and kind. Highly recommend!!

Feb 05, 2024

I’ve had several facials and treatments with Tina and she is phenomenal. She is so knowledgeable, has amazing technique, and is incredibly helpful. Tina took the time to understand my skin regimen and budget (low) and made really helpful recommendations that were both affordable and targeted to treat some of my skin concerns. I highly recommend going to Tina!

Feb 05, 2024

Mary Lynn is a wonderful therapist

Feb 05, 2024

Never go here. It is a racket. I have been a member for over 10 years. Havent been able to make an appointment in 2 years. They just string you along (they make you try to think you are going crazy) Find a massage place that can actually provide massages to you. What a concept!

Feb 05, 2024

Nice affordable/low entry massage place. Everything was clean and comfortable. The staff was friendly and calming.

Feb 05, 2024

The place to go if you want to be insulted. I asked a guy behind the counter what they do during a facial, and he said "For YOU they'd be addressing signs of aging and dry skin." This was after I had just complimented him on his skin. Luckily there are lots of other places to get facials. Also,you don't want to buy a membership. Total ripoff.

Feb 05, 2024

This is a shady business. We signed up for a 6 month subscription that ended up being indefinite, which was a surprise to us. They’ve raised the monthly premium twice, and continue to charge us months after we’ve filed cancellation paperwork. We even changed our credit card number, but they have somehow found a way around that. The masseuses may be friendly and effective, but the business practices here are shady and border on fraudulent.

Feb 05, 2024

Went against my better judgement after reading horrible reviews and went into this hell hole. The RUDEST front desk person I’ve ever experienced. I walked out after my facial appointment (which was already paid for) and she said I still needed to check out. I waited in line for another 5 minutes and told her I was disappointed in my service because I told my esthetician that I had false eyelashes and to please avoid the area around my eyes. She said it wouldn’t be a problem but still got product all over my lashes. When explaining this to the front desk person she said “well sometimes you have to do prep work” and I asked what prep work I needed to do? She said “I said I didn’t need anything from you” and I asked her again what I should have done so I know for next time. She said “well I’m not an esthetician but if I cared so much about my lashes I wouldn’t put myself in a situation where someone could touch them.” I’ll be filing a formal complaint.

Feb 05, 2024

andie at the front desk delivered flawless and kind customer service. shelby’s massage was phenomenal and therapeutic. my girlfriends massage with natalie was similarly splendid and relaxing

Feb 05, 2024

How do you not call your clients that have booked appointments to let them know that you are closed for a water main break? How does this happen… Having a voicemail speaking about being closed due to the water main break is completely different than taking the time and courtesy to call your paying clients to let them know that you are closed. Instead, we have to spend the time driving, parking and walking to the front door to find out. You have lost a 10 year+ customer. Customer Service 101