Massage Envy

Dec 06, 2024

While the massage therapists are excellent, I am compelled to give a 1-star rating due to the disorganized and unprofessional handling of appointments by the front desk staff. I had requested to move my appointment from 11/23 to 11/30, which a front desk person was supposed to handle. Instead of rescheduling, they simply added another appointment. As a result, my original 11/23 appointment remained in their system, unbeknownst to me, while a new appointment for 11/30 was added. Being out of state, I wasn't expecting a massage on 11/23. I only discovered the issue when reviewing my texts and found an unfamiliar message stating I had an appointment the following day. Unfortunately, I didn't see this random text until bedtime. I immediately responded to cancel and called early the next morning to explain that I had canceled the 11/23 appointment in person and that this must be a mistake. This situation caused unnecessary stress and confusion. I believe the establishment needs to improve its appointment management system and staff training to prevent such errors in the future. While the quality of massages is commendable, the administrative issues significantly detract from the overall experience.

Nov 06, 2024

I always leave my appointments with Kirsten feeling better than when I arrived. She does an especially wonderful job keeping my hands and wrists healthy through the strain from my extensive computer work. I really appreciate it!

Oct 06, 2024

I love the massages I get from Kirstin @ Massage Envy (Parkwood) in Fort Worth, Texas. I have been her client for about a year. I leave each appointment refreshed, both physically and mentally. She is the best!!!

Oct 06, 2024

Kirsten is the absolute best! It’s obvious she cares and takes pride in what she does. Five stars all the way!!!

Oct 06, 2024

My daughter and I had facials and as always the service was great. But the policies and protocols seem to change with each new management. I have been going there at parkwood for years and never had this problem. I was on a membership and always share with my daughter because she is a minor. Because of the way the booked it that was messed up not allowing me to use my credits from my membership towards her. I called and spoke with smiley when making the appt and he assured me that mine and her appt would be covered under my credits . He failed to tell me that this was not all the way correct. The manager Amelia stated that she apologized and she would put a note on my acct for next time but now I didn't even want to go back and spend another penny at place. Very unprofessional. What I really wanted was resolution to how it was handled this past time and not something for next time. So sad that you can have a nice place with good providers but awful management. Why can't they be honest when I make the appt and tell me upfront so I am better prepared at checkout. No one likes to be surprised especially when it comes to finances. I would be careful of their policies and make sure you get the complete story before assuming they are booking your appt correctly. She kept saying it's because of the way my appt was booked. Well, news flash! I'm not the one booking the appt- smiley did. Right now it's a toss up if I will waste the remainder of my credits and not return or use them and never buy membership again. I am also in the service industry and know that if my patients are not there then neither am I. They are the reason I am there and I treat them as such. So DO BETTER Massage Envy Parkwood and Amelia

Aug 06, 2024

I love coming here. Tyler is wonderful!!!

Jul 06, 2024

Always enjoy the services I receive at the N. Tarrant Pkwy location

Jul 06, 2024

Stop contacting me. This clinic has failed.

May 06, 2024

Jessica was wonderful!! I will be going back!

Feb 06, 2024

Amazing experience, great customer service. Jesse is always working her magic on me, she’s absolutely amazing!

Feb 06, 2024

I have been going to Massage envy for over 10 years, Ive had several facials by many different estheticians until I met Jesse. She is the best esthetician I’ve ever had. Very knowledgeable, makes my skin look amazing and such a sweet person. Thank you Jesse for making me beautiful and helping me with my skin!

Feb 06, 2024

The facial was amazing and Jessie was exceptional! Highly recommend them.

Feb 06, 2024

This was my first time getting a facial treatment. Jesse was very helpful and explained the whole process. Highly recommended!

Feb 06, 2024

Ashley was so fabulous! I have never had a better nor more relaxing facial and I highly recommend Massage Envy and Ashley!

Feb 06, 2024

First timer loved everything about this place and much thanks to Emma for making me feel welcomed and comfortable not to mention great with her hands

Feb 06, 2024

First, thank you Massage Envy for sending text messages when there are available spots for either a facial or a massage. I'm grateful my day turned out to be amazing!! Today, I had both a 45 minute facial and a 90 minute massage, and it was an incredible afternoon of pampering thanks to Jessie and Leah. I promise if you want a top notch professional with over twenty years of experience doing facials, then ask for Jessie. And, thank you Leah for the head to toe deep tissue massage. Learning that you have been in your profession for 17 years was remarkable. After today, I will be making regular appointments with both of you ladies. I normally don't post, but I had to share that I could tell I was with experienced professionals who made my appointment so memorable. I could see and feel a difference on my face and body after I left my session. Thank you Jesse and Leah for taking great care of me today!

Feb 06, 2024

I love my therapist John! He is amazing and I've been a client for years.

Feb 06, 2024

Leah, my massage therapist is such a sweet, kind woman that I am able to totally relax without feeling any negative self consciousness at all during my massage. She visits with me if I initiate visiting, but if I just feel like I want to be quiet and rest, she is very quiet. She is also so aware as she works on me, she can feel where I am tight and she focuses on the tight areas. She relieves my pain and then relaxes my body afterward. I not only leave they’re able to walk straight up and comfortable, but I always feel emotionally lifted also. Because she is such a caring, sweet, friendly individual, and visits with me if I want to visit. She has a very caring spirit, and a great sense of humor. But the best part is, she knows when to use it and when to be quiet and just let me rest. She really cares about her patients and she seems to feel honored to be able to help you rather than it being a job. I feel blessed to have found her as my massage therapist.

Feb 06, 2024

Parkwood Massage Envy is truly the best. The front-line staff is great, the massage therapists and Jesse are amazing.

Feb 06, 2023

BOOK YOUR FACIAL WITH JESSE! she is hands down the best. i left with my face feeling and looking SOO good! definitely recommend Jesse. 10/10

Feb 06, 2023

Great customer service with the purchase! Excellent over the phone skills!

Feb 06, 2023

Great therapist. The knots are gone. So relaxed after the session.

Feb 06, 2023

I had a facial done today as I was given a gift certificate from a friend for my Birthday. I scheduled the only appointment that was available for today and it was with Jesse. I had never been to Massage Envy before and it was a wonderful experience! Jesse truly made my birthday today! She is so kind and knowledgeable and you can tell that she truly cares about helping you as well as listening to your needs. Thank you Jesse for a great experience!

Feb 06, 2023

I have been a member here for quite some time. Generally my service is pretty good. I have an unpredictable work schedule and don't usually schedule too far in advance. This hasn't been a huge issue in the past. However, this past year- all they seem to want to do is push their facials. I don't have a massage envy membership for facials, I have a massage envy membership for massages. I get texts regularly of availability and for the day and they only allow facials or DUAL appointments. So I have EIGHTEEN credits lined up and I'm trapped because if I cancel, I lose my credits- but I'll never get to use them unless I want to also use them for a facial- which I don't. I have a hard enough time getting in for a massage and I'm forced to use 2 credits and be there longer for a service I don't even want. When I ask why I can't just have a massage and why they do that, their response is "We are trying to get our estheticians business". At the expense of the consumers. It's a pretty poor business model and taking advantage of your customers who have a lot of credits and can't leave Hotel California for fear of losing their already accumulated credits that have been paid for. Pretty sure Audible went under a law suit for their "don't use it, you lose it" credit policy. May want to watch out on this one Massage Envy. Edited to Add: I noticed my $65 a month membership went up to $75 in the course of a few months, there is an option to Freeze my account so that my account isn't deducted anymore but I can't use my credits while on freeze. Over $1200 paid into this company that I can't use. Further investigation shows there has been a class action lawsuit filed against the company, I have emailed the company in charge of it to get more information. I am also waiting to hear back from Massage Envy customer service as Managers have no power to do anything but apologize and "understand my frustration"- that helps. I too took conflict resolution.

Feb 06, 2023

I just had to let everyone know that Jesse my Esthetician is absolutely incredible!! I have never had someone work on me with such precision and grace ,and I will never go to anyone else again. She takes her time, never rushes me , and in fact actually gave me extra time because her elderly client ahead of me took extra time from her. She always goes above and beyond to make me feel extraordinary, and her chemical peels are superb. You must stop by and see her! ♥️

Feb 06, 2023

Jesse is so AMAZING. If you need a facial, Jesse is your Esthetician.

Feb 06, 2023

Leah is by far the best asset Massage Envy has! She is so talented and simply the best! I've been to several locations and no one compares to Leah.

Feb 06, 2023

Make sure you don't sign up for the year subscription, there is no cancelation policy so you'll have to pay out the whole year regardless of circumstances.

Feb 06, 2023

Massage - excellent The facility needs some refreshing

Feb 06, 2023

Nice massage

Feb 06, 2023

This place is a scam! Signed up at $65 per month for a year. On the 13th month charged $70. On the 14th month charged $75. I call and ask if this $5 increase will continue monthly and why there is no communication on the increases. She claims they sent emails. Of course, I have already searched email including junk/spam. Nothing. The girl urges me to freeze my account for $20/month. I ask a few questions regarding this freeze, since M.E. wants to hold strong to their "contract's cancellation policy". She has to put me on hold twice to ask her manager for the answers. I then realize I need to speak to the manager myself. The "manager" Lyly gets on the phone with an attitude already, because she has been bothered to answer her own untrained staff's questions. She basically called me a liar, and that I DID receive emails from them. She had no inclination to help at all. Why not ask to verify my email address on file? Thats what should of happen. So I ask for a area director or district manager's contact info, so I can speak with them. She REFUSES, and tells me she will escalate my issue herself. I tell her she can do that, but I STILL want the contact info. She responds that she can hang up on me because I am yelling. I wasn't yelling. I ask a 3rd time, and she spouts off an email address rapidly so I cannot hear it. Lyly's attitude is unacceptable. If a paying customer requests info, give it to them. Unfortunately, this will most likely fall on deaf ears, because they all know each other. When I went in to freeze my acct, Lyly made sure to let me know, "I already called the DM about you." Of course you did. You don't want the DM fielding a true complaint about your poor attitude and lack of management skills. M.E. needs to train staff better, since management doesn't want to be bothered by intelligent questions regarding a memberships.

Feb 06, 2022

First time attending with my husband for a couples massage. We will definitely return. Very relaxing atmosphere.

Feb 06, 2022

I had an hour session with Mint. She was perfect! Firm pressure as asked and focused on the areas we discussed. Felt like I was in heaven. My only complaint is the 60 minute massage was actually 50 minutes. But honestly I didn’t care that much, as I didn’t feel she missed any areas. She did a great job. They do ask if you want to sign up for a monthly subscription, but I didn’t feel pressured when I simply stated “no, thank you.” Masks required, as they should be.

Feb 06, 2022

If you’re looking for an amazing esthetician look no further Jesse by far exceeds all levels of expectation. She was incredibly knowledgeable, kind, patient and professional. I expressed my concerns and she was able to cater my chemical peel to my specific needs while also discussing a plan for future services that best suite my skin care desires. Absolutely the best facial I’ve ever had and I left feeling like I have a better grasp on how I need to take care of my skin at home at a reasonable price point as well! She’s kept the conversation to a minimum during the service itself, which was appreciated as it allowed me the opportunity to relax. I usually just see whomever is available at whatever location, not anymore. Jesse just gained a repeat client! She’s amazing! 10/10 recommend! Ps. The girls are the front we’re the sweetest and provided great customer service as well!

Feb 06, 2022

Love my massage therapist here. I've been coming to this location for a few years and always have a pleasant experience.