Massage Envy

Jan 23, 2025

Tried to contact them for a week and no one has contacted me. They are disorganized and lack communication skills. Today the receptionist hung up on me because I asked for a manager.

Dec 06, 2024

Went a few times. 50/50 on experiences. When I did have a poor experience, district management resolved in a timely fashion.

Oct 06, 2024

I have so many complaints about this place and the lack of customer service. I have (had) a membership. On one occasion, I had a 9am appointment. When I arrived, the masseuses were outside standing in the rain because the one person that was already in the building didn’t unlock the doors. This caused my 9am appointment to be pushed back to about 10:15 with absolutely no remorse from the company. On at least two other occasions, I was called 30 minutes prior to my appointment time to let me know they would have to cancel it because the masseuse didn’t show up. The most ridiculous thing of all of their ridiculousness is the fact that I called on 9/11 to cancel my membership. I spoke to a young lady who gave me my billing date and told me she would proceed to cancel my membership. 5 days after speaking to her to cancel it, here comes a charge on my credit card. Sabrina, the manager ends up giving me a call after I’ve called twice to figure out why I am being charged if I canceled my membership. Sabrina was basically no help and offered to have a higher manager call me on the same day and here it is 5 days later and I’m still waiting on that call. Please save your money. The customer service is non existent and the membership is just a ploy to take your money. The massages and facials are mediocre anyway.

Oct 06, 2024

Julia is great! So friendly and is just the right amount of firm for my back issues

Jun 06, 2024

I went for a relaxing massage and they were excellent!

May 06, 2024

Great people, ask for jj

Apr 06, 2024

Ty is great up front! Very helpful and kind. Bobby is also a great therapist!

Feb 06, 2024

Eric at the front desk is super knowledgeable, patient, and driven to help customers! So glad to see this location staffing high quality individuals who actually care.. thank you Eric!!

Feb 06, 2024

OMG, the front desk operations Jalicia and Rae were great! They asked questions made suggestions and made sure everyone enjoyed the experience. Nya was an awesome massage therapist she made sure I was comfortable and treated all of my needs. I will be back!

Feb 06, 2024

This was the worst experience I’ve had as far as having a massage. The massage therapist I had was drinking her drink while she was massaging me. Not only was disturbed by the ice in her cup clicking as she picked it up but her phone kept going off during my session. So unprofessional. This was my first time trying to Massage Envy and it will be my last. I’ll continue to go to Spavia for my massages.

Feb 06, 2024

I had a disappointing experience at Massage Envy. I rescheduled my appointment due to severe weather, and was assured by the representative that there would be no penalties. However, when I attended my rescheduled appointment, my credit had been used for the cancelled appointment contrary to policy. The manager, Jessica, was unhelpful and used malicious language towards me. I contacted the franchise owner who provided a refund. If you need to reschedule within 24 hours, be cautious and consider contacting the corporate office as store-level staff may not be able to handle such situations.

Feb 06, 2024

I have had several massages at Massage Envy, but this one was weird and disappointing. For starters, the therapist had a sound machine with "lightning" playing over the sound coming from the overhead speaker. It was annoying, with the two not complimenting each other in any way. The therapist spent about 30 minutes on my back, which was appreciated, but she barely touched my feet, arms, legs or neck. I think she went up and down each arm with a thumb, counted to 10 and moved on. And when she moved on, she plopped the blanket over the area... there were no soft or gradual movements whatsoever. At one point, I thought I was being punked because this was like no massage I'd ever received. Then, when the massage was over, she said, "I hope you're relaxed" and by the time I looked up, she was out of the room. I dressed, then walked out and she was nowhere to be found -- usually the therapist is waiting in the hallway with water and ready to lead you to the front -- nope. I brought myself to the front and never saw her again. It was really odd, and I would never go back based on this experience. I did request for a manager to call me, but when she did, she offered no resolution to the horrible and overpaid massage, only "we will have a talk with the therapist" and " maybe she was having a bad day.". (No credit or re-do offered.) So disappointing. *EDIT TO THE BUSINESS RESPONSE: The location stands by their reply of "bad day" with no "change to our response" or offer for refund/re-do. (They didn't even offer a discount for future service.) So no, the local location's office manager was ZERO help with customer service.

Feb 06, 2024

So many text messages sent a day. I can't decipher between my reminders or marketing text. They need options to receive marketing text vs. only appointment reminder text. When asked they say I have to opt out of receiving all text including my appointment reminders. Too much availability lessens the value of the appointment and sends a message that appointments are not being booked enough.

Feb 06, 2024

The Massage Envy in Tanglewood is much better than this one. I got there, and they seemed to have lost my boyfriend's account. Next, they seemed to have botched the reservation for a couples massage and put us in separate rooms. Finally, upon checkout, they claim that we have 1 credit and try to sell my bf a membership. When we politely refuse, they claim the credit in my account expired, and we owe $120 for each massage unless we both want to renue the membership. The man working the front dest was spectacularly rude. In the future, I'll be taking my money to Hand & Stone.

Feb 06, 2024

The receptionist at the front desk was great. Everyone was so sweet. I would definitely recommend coming to this location. The therapist is amazing!

Feb 06, 2024

The staff is really sweet and they always have open appointments at this location. The massage was heavenly. I will definitely be back soon!

Feb 06, 2024

The whole atmosphere of the place is relaxing and comfortable. Love the team work of when you're first welcomed in to the time your checking out.

Feb 06, 2024

Vanessa my massage therapist was great and Jacile who assisted me checking in was as well. Now I received a text message stating that I had an unused credit this credit was transferred from another party. I contacted West 7th location to book massage and spoke to a woman named charity who confirmed my credit and said it would cover a 1-hour session in which I then made my appointment for today November 28th at 5:00 p.m.. service was fantastic but I then looked at my receipt and realized that I was charged the 135 for my hour appointment when I called to inquire about the charge the manager Jess told me that the credit was expired the lady that booked me was brand new in training and she should have told me that the credit was no good on top of which the credit was from the hulan location and I would have had to call them to even transfer the credit to that location in the first place. I told her that I understand what she is saying but I received a text message stating I had an unused credit and I understand that the employee was new but why would she confirm that I did have a credit and continue my booking if there is no credit in sight and that it was poor communication and training if she had messed up. Jess the manager then got an attitude and her voice saying well she is new and there's no refunds when I asked if I needed to speak to someone and call tomorrow I'd be more than happy to. I understand it's late and the end of the day but again the new employees actions of lying saying she saw my credit when there was no credit there is unfounded. If I was told the correct information during booking I wouldn't have booked and or chosen a different path. I once again asked her for her name and the manager refused to give me her last name in scoffed and said I'm the only Jess here and when I asked for the girl's name who booked me she barely wanted to give me that information as well and basically told me tough stuff she was new and in training so I needed to be understanding and the mistake wasn't there's to worry about or make right. This is incredibly poor management and communication to anyone coming into this location.

Feb 06, 2024

Vanessa was great!

Feb 06, 2023

If you’re looking for a luxury day spa to relax for hours, this is not the place. But if you’re in need of a good, knowledgeable and effective masseuse, I strongly recommend Marquita. She is fantastic!! I’ve been to several different spas in Fort Worth, many of them being $200+, and no one has been as good as Marquita. Sure, the facility could use an upgrade with furniture and amenities, but that’s not why I come.

Feb 06, 2023

I’ve been to this location two times and both times the service was not good. However, this last appointment was the worst and my last. I can’t tell you the therapist name because she never introduced herself. She had terrible bedside manner, refused to adjust the pressure of the massage, just pulled t he leg pillow with no warning twice and was just overall not personable and didn’t provide a relaxing environment but that can be said for the waiting area as well. Very sterile and un-relaxing. When I told the front desk that I was not satisfied with my service all they said was “we’re sorry to hear that” but still asked me twice if I was going to leave gratuity which I declined. While I was leaving my therapist was bringing another gentleman back he asked her how her day was going and her response was “good as can be I guess” sounding very much like she hated the fact she was there. Least I know it wasn’t me, she had the same demeanor with him. Overall definitely could give you names of much better massage providers and would not recommend them.

Feb 06, 2023

Very quiet and relaxing.

Feb 06, 2023

Very relaxing.

Feb 06, 2023

You would think paying for massage would help you relax NOT here !!!! Customer service upfront terrible from thinking they own the place and you is mind blowing. If you give same attitude back they will start saying “ you are being rude and hang the phone “ that’s all they can do. What’s sad only at Fort Worth location Hulen is where you want your money spent. You get customer service that does lie, hang up on you, that makes apt at your convenience and nice. Do not waste your time or money here at this location your stress level will go to the roof with these people here. Also how’s Jessica a manager blows my mind. Zero customer service experience ps she is the one that hangs up on customers if she doesn’t like what you have to tell her !!!! So if manager behaves like that other staff doesn’t surprise me.