Massage Envy

Jan 23, 2025

They overcharge you fraudulently and 'apologize' for the miscommunication without ever doing anything to fix or correct their error. They refuse to allow you to cancel your membership without stealing all of the money you've paid in for "credits". However it's impossible to use all the credits accumulated because they don't have availability. They are thieves and have terrible business practices. Stay far away.

Jan 06, 2025

I almost never leave a review unless it is positive. I'm positive you better be careful signing anything here. This company was in a class action law suit a few years ago. Wonder why?

Jan 06, 2025

This company is very good at getting you in a contract, billing you monthly and not being able to get you scheduled or refunded if you do not get your service. I would commit on the massage, but we only received three and paid for sixteen, at least.

Jan 06, 2025

World Class Service both personally and professionally! DJ and Team are amazing! DR - truly has a passion for meeting every clients expectations & well beyond exceeds mine every visit with a plan to serve me best as he wants to know what I need - not just going thru the motions! Thank you DJ & Massage Envy Team!

Dec 06, 2024

I have been trying to cancel my membership from for a few months. I have Parkinson’s disease and it is hard for me to walk into office. The first or second that I tried to close my membership the manager, Rachel, said that I needed to use all of my membership (10 credits). I just want to close my membership, so they will stop taking money out of my credit card account. $65 each month! That has added up to &650 on my credit card account!

Nov 06, 2024

The staff was very accommodating and nice.. however I showed up for my scheduled appointment time and was not taken back to the room until 10 minutes past my appointment time. I did not feel like my service got rid of all my knots in my back.. will definitely be going elsewhere for future appointments. 👎

Oct 06, 2024

Thankful for my 90 minute massage with Betty today. She really helped release the tension in my neck and back and I so appreciate this! She checked on me multiple times to see how I was feeling and to make sure she was working out my tension.

Aug 06, 2024

Becky was incredible!

Jul 06, 2024

Called to cancel my membership they said I had one more month then I can cancel. I asked if I needed to call again next month to cancel and she said NO, “ will put a note”. Well I got billed for two more months!! I called to ask for refund and they wouldn’t they asked if I filled out a “form” and that there was no note that I had called!! and that someone will call me within a week! This location Fort Worth-Hulen sucks!!

May 06, 2024

DJ is the best!

May 06, 2024

I have had the most incredible experiences at this Massage Envy! The care that is put into each and every session is by far the best!! Each session is not only geared towards my specific needs and goals but the customer service and the atmosphere are top notch!! Thank you so very much for taking care of me!!

Mar 06, 2024

Love this place, Becky is amazing!

Mar 06, 2024

Sabrina is amazing! I love massage therapist.

Feb 06, 2024

Always a great experience here!

Feb 06, 2024

Awesome pizza served good and hot. Great service.

Feb 06, 2024

DJ was my massage therapist and I asked for a very light massage. I have asked other therapists, but DJ was right on point perfect.

Feb 06, 2024

Great Service! estheticians are very attentive and considerate of my needs and I feel better leaving than I did coming in!

Feb 06, 2024

Had a great experience for my first massage! Very Professional and I left feeling the best I’ve ever felt!

Feb 06, 2024

Had a great experience. Assistant manager was very friendly and understood hat I needed. Went home happy after a relaxing message!!!

Feb 06, 2024

I had a great experience with one of their estheticians, Veronica! She was super friendly, carried great conversation, and applied just the right amount of pressure when it came to my extractions. You can tell she’s a true professional. Will definitely be back!

Feb 06, 2024

I would never recommend this place. They are horrible at trying to make an appointment, your session doesn't last the complete hour, you get charged for services you didn't do, the manager Reji Young won't cancel my membership and I moved out of the state of Texas and still being charged for a service I'm not using and turned in everything they asked. I had to call corporate on there managers she doesn't do her job. This place is awful

Feb 06, 2024

Manager is extremely rude and aggressive toward customers.

Feb 06, 2024

Staff is friendly and helpful!

Feb 06, 2024

The assistant manager at this location has great customer service. It was my first massage and she made me feel comfortable and informed of what to expect. The massage therapist DJ is really good and I highly recommend him!

Feb 06, 2024

They deleted my story and the audacity of this specific location are full of ignorant and careless women who don’t put customers needs first and they used my 150 gift card from my mother for my birthday because I couldn’t make it due to a family emergency. I even called to let them know and they didn’t put it in their notes so my 150$ was the cost of not being able to make my appointment. So I went anyways and bought a candle to feel better. Sad women with bad personalities and horrible service.

Feb 06, 2024

This facility is always clean and customer service is decent. I had a massage from TK and it was great. She was friendly and her service was just what I needed.

Feb 06, 2023

AVOID THIS LOCATION!!!! They will bill you for services that you cancelled and refuse to refund you. I spoke to three different levels of employees over two weeks and the issue was never resolved. I booked online, the website was not working correctly and booked for a different day than needed, I immediately called the location to cancel because you cannot cancel online. I called the location, nobody answered. I called again, nobody answered. So I left a voicemail with my name, phone number, and date that the massage was scheduled for (about a month away) and stated that it needed to be cancelled. One month later, I get billed $75 because I didn’t reply to their text message in time to cancel the appointment. They never listened to the voicemail and apparently don’t keep a record of that. Even when I sent a screenshot of proof of my outgoing calls to their phone number, they still refuse to refund me. So after them dragging out the dispute process for 2 weeks, I am still out $75 and they refuse to refund me. Pretty difficult to book online when the website doesn’t work 95% of the time. And pretty difficult to cancel an appointment when they don’t answer the phone 95% of the time. They are dishonest and lack morals and don’t take care of their members. I would definitely recommend finding another location. EDIT TO ADD: I filled out the form from their response below about a week ago and there was no response. It seems to be useless. I do not recommend giving this location any of your business.

Feb 06, 2023

After my wife's death, I was trying to find out how to stop them from charging my credit card. The employee that I was speaking to on the phone HUNG-UP on me. After much fighting and involvement by regional manager, they eventually cancelled my wife's account and refunded the last month's payment.

Feb 06, 2023

Highly disappointed, but exactly what I expected. I don’t even know how they are always supposedly booked so far out, when they’re constantly canceling massage appointments. I scheduled a prenatal massage for 3/16 at 12:30, and they call me as I’m already in Fort Worth to get my massage and cancel. How lovely??? I took off work, got ready this morning, and drove from quite a distance to come get a prenatal massage. It’s amazing they could find a 5pm appointment for the same day, yet every time you call they’re so booked. Complete dissatisfaction. The lady on the phone was nice, and I know it’s not her fault. The therapist that was suppose to massage me couldn’t make it in. I know things happen, but it’s completely inconvenient to be called 45 minutes before, to cancel a prenatal massage. I bought so many gift cards to use on prenatal massages, and the baby will be born before I could probably schedule an appointment without it getting canceled. Pretty much at the point of throwing away $300 worth of gift cards, because of how useless this place is.

Feb 06, 2023

I would give less than one star if I could. I was charged for a massage that this company refused to provide! I was turned away then sent a bill. I am appalled at the lack of integrity shown by this company. Avoid! Support local small businesses with integrity. After the response below I did as requested and still have not heard back from the spa. I reached out to them multiple times and there had been NO attempt to make it right. My review stands. Clearly customer service and honest business practices are not in the business model for this company.

Feb 06, 2023

My account gets drafted every month but never any time can I get an appointment when I try. 9 months only managed to get in one time. They might need to consider hiring some more employees or let me cancel their contract 1 massage @ $65 x 12= The most outrageous thing I have ever purchased 😳

Feb 06, 2023

They do not answer the phones and when they do, they never have appointments

Feb 06, 2023

They lie to you to get you caught up in a contract and would rather see you struggle to pay something that's a luxury not a necessity. I hate that I ever signed up and will never ever suggest this place. DON'T SIGN UP FOR ANYTHING IT'S A RIP OFF!!!!!!

Feb 06, 2023

You can ask for the same therapist... Ask for DJay.