Massage Envy

Oct 05, 2024

I started using Trena K. for massage. I was having neck and shoulder issues and she took my pain from a 10 to a 0 in one visit. Everytime I go I feel amazing. She really listens to my needs and customises the massage just for me.

Oct 05, 2024

My massage therapist was a little talkative and wasn’t great taking hints that I didn’t want to have a conversation and wanted to relax, otherwise great!

Oct 05, 2024

Trina was wonderful! She even spent a little extra time on a facial massage which relieved sinus pressure.

Aug 05, 2024

very disappointed. Even though I try to make an appointment with them a month in advance, they do not have spaces available. The telephone treatment is rude. Personal service was good

May 05, 2024

This location has been a constant disappointment for well over a year now. Whether it’s poor costumer service (on the phone, if they EVER pick up, and in person) appointments last minute cancellations by the therapist with no alternative or refund, booking issues, therapists who do as they please and ignore your requests/specification. You name it. Not to mention a therapist over sharing with me how tired and aching they are from massing all day at my 8pm appointment when I came to relax. I would’ve preferred not to know that he is walking into my appointment with the least energy possible. And it was a bad session of course. I’ve been a massage envy member for almost 5 years now, I have plenty to compare to, this location just keeps going down hill. I have repeatedly asked to talk to the location manager since April 4th, we’re going on a MONTH now where the staff either lie (assistant manager claiming she is the highest manger, which is not true) or maybe they just don’t pass along the message idk. I find it hard to believe that a manager can’t call a loyal returning costumer back after a month of complaints. I’ll have to drive to a further location for better treatment.

Apr 05, 2024

Kimberly is simply the best for facials and massage.She knows her trade well.

Mar 05, 2024

This company has poor practices. I made two appointments online. One for my husband and one for myself. I did my appt. 1st. I received a pin number to create a password for my account, when I set up the appointment. This is the only email I received from Envy. The calendar showed the appointment was for Sunday. I never received a confirmation email nor text asking for confirmation. They called my husband to see if he was keeping his appointment and this is how I found out I missed an appt. That was for the wrong day. I called to let them know the online calendar was off. I then noticed there was nother under previous appointments. However, they took the payment. They would not reschedule my appointment like they rescheduled my husband's appointment and I paid for both sessions. It is clear after reading the negative reviews that this company is all about the money and not pleasing their clients. One, their online service doesn't work right. Two, do not give these people a credit card number, if you cannot get confirmation or info about your appointment.

Feb 05, 2024

Had a gift card. (FREE MONEY) Called for an appointment. They can get me in 8+ weeks from my call. Is this a successful business model? Is this service? Definitely not a place I'd recommend. Obviously a walk in is out of the question. A demand analysis and new leadership may be in order.

Feb 05, 2024

I feel great

Feb 05, 2024

I have been a long time client and when I call massage envy it goes to a customer service center now. I have been on hold for 20 minutes twice now and they still won’t pick up. How do I talk to a person to move my appointment??

Feb 05, 2024

I’ve been a member on and off for years (depending on my financial situation). I’ve never had a bad massage or facial here, but today I had the best one ever and had to give a review. I had Sarah for the first time today and she’s a gem! Absolutely perfect amount of pressure and time pacing for the body parts I needed to be worked on most. She was so friendly and professional and understanding.

Feb 05, 2024

Love love love Rae R. She does an awesome job! My shoulder keeps locking up and she helps release it :) was in pain and just left and feel amazing 🤩

Feb 05, 2024

Simultaneously most expensive and worst massage I've had in a long time. $40-50 more expensive than other massages and mediocre quality.

Feb 05, 2024

The total body stretch 👀😳 amazing. My friend said it was tough but I found it super relaxing. I think it just depends on how flexible you are. I almost fell asleep more than once.

Feb 05, 2024

Today was my first time coming to this place and getting a facial. Chloe did absolutely amazing! She’s the sweetest person and i will definitely be coming back to her!

Feb 05, 2024

Very nice

Feb 05, 2024

Waste of my time. I booked an appointment at 9:45 this morning through the online portal. Showed up to my scheduled appointment at 2:30 just for the receptionist to tell me she doesn’t see me in the system. After 5 mins of back and forth I realized they did not care to help me so I left without rescheduling. Don’t recommend this location.

Feb 05, 2024

Went in for the 30 min targeted spot massage. Really loved my masseuse!! She was great. It wasn’t until I left, that I realized the massage wasn’t even close to 30 mins…. We started at 11:33 and ended at 11:54. That’s almost 1/3 of the time… for that reason don’t think I’ll be back :(

Feb 05, 2023

Extremely professional and helpful! Love the Fredrick location.

Feb 05, 2023

Great massage, good conversation with the therapist, professional all around.

Feb 05, 2023

Wonderful experience.

Feb 05, 2023

the massage was very stressful the oil was cold and the massage did not last one hour but only lasted 45 min while the payment was for one hour

Feb 05, 2023

went to two diff locations two separate times (route 26 & urbana) & was disappointed both times. i was on time but called into my room late & massage was over before time was up both times. never again.

Feb 05, 2022

Always have a great time here. Excellent massage therapists and very friendly front desk staff.

Feb 05, 2022

Amazing customer service, Great massage, Wonderful atmosphere

Feb 05, 2022

Chloe is amazing

Feb 05, 2022

Disappointed with they are service, difficult to get appointment for massage or facial. I signed up for membership and I'm not continue after 6 months be a member. I still have extra 3 hours can use but every time to get appointment so difficult and the staff also not tell you it's has expire to use our balance hour. I didn't know that. Staff said on email when u sign up, honestly who is remember that, why not give any notification your balance almost expire. Never want be sign up for this place anymore. They are not good customer service. Good luck for everyone sign up and please read they are email details when you want to stop membership with them.

Feb 05, 2022

Definitely it was a relaxing massage 👌