Massage Envy

Jan 05, 2025

Terrible customer service , bookings declined when you get there. Hard to get your masseuse, always booked for some reason. Booked 90 minute session but when you get there, they say no appointments booked. Happened before so I quit membership.

Dec 05, 2024

They told me in the waiting room my therapist called out and that she wasn't reliable in the first place. Made it seem like it was my fault for choosing her because of the pressure I wanted.

Oct 05, 2024

Thanks to Emma for a great facial! I'm coming back again

Sep 05, 2024

Do not recommend this place at all!

Sep 05, 2024

I had an hour long massage with Martin and it was amazing. Firm, deep tissue, but not painful. His energy is focused and calm. Thank you for much needed relaxation. On checkout, they did present their membership plan, which isn’t really my thing. But I’m tempted cause I want to get back on Martin’s schedule :) Overall it was a nice experience.

Aug 05, 2024

They had some great masseuse, but up and closed my location. The rest are too far from me to make the drive.

Jul 05, 2024

Tried to book an appointment online. The site isn't user-friendly. I ended up making an account and booked an appointment, only to realize I booked the wrong day, but there is no option to cancel or change the appointment from the app. Now I have to wait until they open and try to remember to call and cancel it.

Jun 05, 2024

Message was okay. I asked for Deep pressure but mostly got Medium level pressure. Therapist kept cracking his knuckles (9 times) - so it was not very relaxing. I have had better messages at their other locations.

Mar 05, 2024

I bought a 12 month package, they said I got a free facial with the package. I made an appointment for my free facial, they took it out from my paid facials, without me knowing. Then I went back to give my daughter a facial from my account and learned that my free facial was actually charged to my account. So, then they said my daughter 's would be free then since I got charged for the last one when I made the appointment. Went in for my daughter's facial and the manager Alyssa refused to give me my free facial and charged it from my account again. She stated "What do you want me to do about it", refusing to honor a free facial that I was promised and never received. These people literally lie. Incredibly rude and unprofessional. When I asked for the manager, I was astonished that Alyssa was the manager.....She was disheveled, her hair wasnt combed and white flakes or fuzzies all over her black sweatshirt as if she rolled out of bed. Don't ever buy a package from them. You're trapped at $80/month for 12 months.

Feb 05, 2024

Had a great experience the first time. I booked a second session for my wife but she couldn't make it so she called the morning of to cancel. According to the policy, you will be charged 50% if you cancel the day of. they still got charged for the full amount. We called to dispute it. The receptionist said the manager will call us back which they never did. On separate occasions they also told our friend the manager will call them back and they never did. Would not recommend this location unless you want to get screwed over.

Feb 05, 2024

Had a great massage today. Just the right pressure, and techniques that left me walking out relaxed for the weekend.

Feb 05, 2024

My second experience at this location, I walked in crooked, left upright 😅

Feb 05, 2024

Navigating the labyrinth of muscle aches, I stumbled upon a sanctuary at Massage Envy, where Maria, a maestro of muscle manipulation, reigns supreme. With a touch that whispers both wisdom and wonder, she embarked on a journey into the depths of my rhomboid minor and major, territories often uncharted by lesser skilled hands. In a symphony of strokes, each movement was a note played in perfect harmony, resonating deep within my weary fibers. Maria’s hands, fluent in the language of ligaments and tendons, conversed with each knot and tension with a precision that was nothing short of miraculous. It was as if she held a map to the hidden realms of my musculoskeletal needs, charting a course to relief with the finesse of a seasoned explorer. Her approach was not just a massage; it was a masterclass in the art of healing. Maria’s knowledge didn’t just shine; it illuminated the path to bodily bliss. Each press, each glide, was a testament to her unparalleled expertise, leaving no doubt that her hands were not just tools, but instruments of healing artistry. In a world where the touch of a therapist can vary from mundane to marvelous, Maria stands on a pedestal of her own, turning the mundane into a marvel of therapeutic excellence. To say she relieved my aches would be an understatement; she unraveled them, leaving me in a state of euphoric tranquility. In conclusion, if your body is a canvas of tension, let Maria be the artist to transform it into a masterpiece of relaxation. Her work is not just effective; it’s a transcendental experience that redefines what a massage can be. I will be returning weekly for Maria.

Feb 05, 2023

If you live in the area I would not go here at all! Not only did they cancel my apt without notifying me, but then lied about how I wasn't on the schedule when I took time of my schedule to go to my appointment. After I left I called back to make sure they didn't have me scheduled for another day is when I found out they had canceled my appointment. They stated they had a cancelation from my number, but they had sent the text to a different number. Anyways long story short, despite the fact they had messed up on the number they documented, the girls were not friendly and not did they once offer me any other options. I instead went to message therapy fresno, which was great. There's also another place in the area called so relaxing station - not the best ambiance but still a good massage.

Feb 05, 2023

Wonderful staff and amazing masseuse. Catrina is the BEST.

Feb 05, 2022

All around the people were very unfriendly and the service was severely lackluster. I've been going to Massage Envy for a few years now. I haven't been in in some time now. I walked into the location on Champlain near Perrin more than 15 minutes early and the girl at the desk didn't even say hi, or say who she was. Just asked me if I was the 3:30pm. I told her yes and she said "cool, you can have a seat and the restroom is down the hall". I waited patiently for my appt and the time keeps ticking by. It's nearly 3:45 and I'm wondering what the heck is going on. The masseuse came to find me and tells me I didn't fill out the paperwork. I said what paperwork because the receptionist didn't have me fill anything out. After I finish that the masseuse takes me to the room and I asked her if my session was going to be cut short, all she says is yes because she has a client at 4:30pm. I told her it wasn't fair to me for my session to get cut short because the receptionist didn't give me the paperwork, nor tell her I was there. She tell me that my enhancement treatment would be comped but the session would be closer to 30 minutes. I said flat out that's not going to happen. I wasn't going to pay for an got massage and only get 30 minutes of it. She offered to reschedule and I said that's not the point. If I wanted to reschedule I'd have done so when she'd first said the session was going to be cut short. Worst experience ever.

Feb 05, 2022

I had confirmed my appointment the day prior and even filled out the COVID questionnaire the day of my appointment - showed up right on time to find out they allowed another person to take my appointment and there was nothing they could do. There was no excuse for them to not know I was coming in and they blatantly brought a different person back during my appointment time. The front office person admitted she didn’t verify the persons identify and gave them my time slot. She didn’t offer any consolations other than she couldn’t do anything about it then. The manager is extremely rude and this location never picks up phone calls - they hide behind text messages and always try to reschedule appointments. Do not go to this location - it has gone downhill since reopening. Go to Clovis or Fig if you’re a member.

Feb 05, 2022

I wish massage envy offered deep tissue, makes me miss TN!

Feb 05, 2022

Love the massage...when you can get them in a timely manner.. I feel tremendous frustration with lack of availability or opening...even when a member.

Feb 05, 2022

So unprofessional DON'T WASTE YOUR MONEY! They will make you pay for a membership and they you can't even book an appointment . Poor service and when you can finally book and appointment they cancel without prior notice

Feb 05, 2020

Bad service .. very discriminative.. won't spend money here

Feb 05, 2020

Such a warm and professional environment and staff.

Feb 05, 2020

Use to be pretty good. People quit all the time and they always cancel in me!

Feb 05, 2020

Very corrupt company. They have you pay for their membership each month. However, if you need to pause your membership, you cannot use what you already paid for. You have to be actively paying them each month in order to use a product you already paid for. Sign up for their membership at your own risk. I asked them if I could pause it as I had accumulated several sessions. I have been so busy, I haven’t been able to use them. I wanted to just get caught up and then resume the membership. However, they told me I could not do that. I had to be actively paying each month thus them keeping what I paid for as really how many massages/services can a busy person really get? If I want to give any away, I can only give 1 away a per month at an additional $10 fee for something I already paid for. Buyer beware of this shady company and it’s corrupt practices. Poor customer service in how they respond to customer needs.

Feb 05, 2019

I was in a lot of pain. After my massage I wasn't. Get a massage here.

Feb 05, 2019

Outstanding massage by Steven. He listened to my exact needs and responded with an incredible massage. I wouldn’t go back here without having him give my massage. Beautifully clean and a very helpful, professional staff. Wish I could afford to join! But I’ll definitely be back!!

Feb 05, 2019

The the staff and they cater to your needs and make sure to ask questions and address your concerns,

Feb 05, 2019

This company is s complete scam! Buyer beware!

Feb 05, 2019

enjoy the massage at piazza del fire location ,so much I decide to buy a package for 3 months to see how that goes! I did encounter at the Clovis office a very abrupt and hurried person named Christopher, He not only did not accommodate and try to assist with my schedule he told me to go to another location, I will NEVER refer to that location and he seems non compliant and put off by my questions since Id never been there before I did have a few...Glad I landed a the other location. They are ALL so nice and will definitely recommend this location!