Massage Envy

Jan 23, 2025

Just had the best 10/10 massage from Mariel today! She is a keeper

Jan 06, 2025

I am writing to express my extreme disappointment with the customer service I received during a recent phone call with one of your employees, Giselle. From the moment we began speaking, her tone was combative and rude. When I asked for clarification about information I had just received over the phone from another location, she responded in a condescending manner, telling me I should "know my contract." This unprofessional and unnecessary attitude was unwarranted. The situation escalated when Giselle abruptly hung up on me. When I called back to address the issue, she denied hanging up, despite the fact that I had family members present who heard the call end abruptly while it was on speakerphone. This level of disrespect is completely unacceptable. When I asked for a manager, she stated that a manager will not be in until Wednesday… today is SATURDAY… how convenient. It didn’t stop there. Giselle then contacted the other location I had spoken to earlier, treating them poorly and questioning their professionalism. She accused them of giving incorrect information to customers, further demonstrating her unprofessional and rude behavior. This other location called me back telling me about her call to them… Unbelievable! As a result of this experience, I will be canceling my account once I have used up my remaining credits. I plan to reinstate my membership at another nearby Massage Envy location, where customer service has consistently been better. I hope you take this feedback seriously and take appropriate action to prevent this type of treatment from affecting other customers in the future.

Jul 06, 2024

I received a facial service from Abby at the Centennial Gateway location, and she was the best! She made the entire service so comfortable and kept up a great conversation. She is truly the sweetest and will definitely be booking again. She helped address some concerns I had for my skin and left me looking glowing! At the end of the service she even brushed out my eyelash extensions with a spoolie, which out of all the facials I’ve received I’ve never had that done. Such an amazing touch! If you’re looking to book a facial I definitely recommend Abby!

Jul 06, 2024

I recommend this location and Alex for a body massage. I went there for the first time, about a month ago, and I had a very good experience. Thank you!

Feb 06, 2024

Great place, service just tough on scheduling... but that must be a good thing if they're booked often

Feb 06, 2024

I called two times to try buy a membership for my father, yet I couldn’t accomplish that. Since the first time we tried the lady working at the desk told us she was going to leave us on hold then hung up on us. Therefore, I called back and this time she put us on hold for 20 minutes before one again, hanging us up. Due to the terrible service of the place I wasn’t able to gift my father what I truly believe he would’ve enjoyed the most on Father’s Day and you have lost a future client in me for the future.

Feb 06, 2024

I had the best massage ever at Message Envy, in Centennial Hills! Brian performed my massage and it was absolutely delightful! I really appreciated that he was very attentive and checked in with me to ensure the pressure was right and I was comfortable. Ebony at the front desk was fabulous, very accommodating, and I really enjoyed the conversation I had with her. I can't wait to get a membership! Thank you Brian and Ebony!

Feb 06, 2024

I have been a Massage Envy member for 12 years. I continue because they have good prices and great people.

Feb 06, 2024

I just moved to Las Vegas from Park City Utah and I am very picky with my massage therapist and aesthetician! I had an hour massage and a facial. My aesthetician name was Nyra and let me tell you!!!! Her skill set is out the ball park!!!!! I loved every moment. I felt safe, it was clean, and I can’t wait to be back on the table. My massage therapist Eli was outstanding and very professional as well! Very relaxing and therapeutic.

Feb 06, 2024

I love my membership here. My therapist is amazing and sweet and very good at her job and the staff are very kind

Feb 06, 2024

I've never been so humiliated in my entire life and will file a complaint with corporate as soon as I am done here. My wife was allowed to enter the room, lay on the table awaiting the massage, and then told by the therapist the massage was cancelled because it appeared "she was under the influence." This is ridiculous and she was treated really poorly. I'm going to contact anyone that will listen about this situation as this is completely unacceptable. This is being written for my wife as she is in tears at the moment. What is your standard for determining one is under the influence? Ridiculous treatment and you won't hear the end of this complaint. Stay tuned.

Feb 06, 2024

My tech was Sabrina. She was very professional and personable. If I just had to make a suggestion, it would be that she allows us to see our faces before we leave, in the light...

Feb 06, 2024

Terrible service, terrible policies.

Feb 06, 2024

Had a great experience at the Centennial location on 2/2/2024. The front staff was very attentive and helpful. Jasmine was awesome and made sure my visit was exceptional. Thank you all. Will sure return and refer friends. ☺️

Feb 06, 2024

I cancelled my membership and was using up my points when I saw Lisa for my last massage. It was amazing! I never experienced a massage like that - ever! She showed me muscles that I never knew existed! Lisa made the difference for me to continue receiving the massage care that I need in order for my recovery to take place. She was truly caring and compassionate and made me to genuinely feel that I was most important to her. I was a clean slate for her to apply her wonderful healing touch. I made my mind up right there on the table that my health must be priority and having Lisa to help in my healing is a total blessing! Thank You Lisa! Thank You Massage Envy!

Feb 06, 2024

Sabrina at the location near trader Joe's is fantastic. She has my skin looking the best it ever has in 49 years.

Feb 06, 2023

Absolutely love getting my facial from Alex! I have a membership here and it's completely worth it!

Feb 06, 2023

Alex provided a great firm massage that eased and relaxed the body! One of the best massages of my life!!

Feb 06, 2023

Amazing experience the whole time I was there. I was 30 minutes late and they were so kind. They still fit me in for a full 90 minutes! A great way to spend my birthday and I was gifted 4 free massages, a facial, and stretching. Great way to spend my birthday!

Feb 06, 2023

Great masseuse Laura and Ryan 👏👏👏

Feb 06, 2023

Hit or miss therapists. Hard to get a same week appointment.

Feb 06, 2023

I called to have my balance checked, and the front desk lady told me that I had to physically come in with the gift card to get it checked, even though Massage Envy's website does not offer a way to check the balance. I called another location, and they checked it over the phone right away. So weird, considering this location has so many negative reviews on gift cards/balances being wrong. Be careful, and you can check your GC balance before coming in!

Feb 06, 2023

I just finished my session. I received an hour massage.. and wow. I can definitely say that I'm relaxed. From the moment I walked in and was greeted by Jeasell. She was so sweet and very friendly. She gave me some great recommendations like aroma therapy. I can say that it changed the experience of the massage. They had different scents to choose from and she let me smell all of them. My massage therapist was able to get rid of all my pain in my back and I can say that I'm ready to take on the upcoming holidays!

Feb 06, 2023

I was gifted a massage and facial while I was in town visiting family. Dominic worked wonders and released the majority of the pain and discomfort I've been experiencing for a long time. Jessi was wonderful while doing my facial and made me feel comfortable. Completely different approach to clients than the massage envy I've gone to back home. They were kind, listened and explained everything clearly. The front desk gentleman was also very kind, and when I declined a membership he didn't badger me about it.

Feb 06, 2023

I will say I had a great facial, no complaints there. When it came time to pay, I was charged $120 for a 60 minute service. When I first booked the appointment earlier in the day, I was told I would only be charged $70 since I had not been to a massage envy in 6 months. BBB has been notified as well as the corporate office. Do NOT spend your money here, go elsewhere so you don’t get blindsided! I will never be back!

Feb 06, 2023

Just got a 90 min. Session With the Best Therapist in town. I Signed up for a Membership simply because Elizabeth is a Massage Wizard and Relaxes me when I need it the most. I usually see her twice a month, since I work at a Casino and must incorporate Sef Care into my Busy Schedule. I Highly recommend her!

Feb 06, 2023

Literally the worse, I have they membership & either you can’t get in or they will cancel on you last minute… I DON’T RECOMMEND… You’re better off going to china town getting a cheap massage.

Feb 06, 2023

This location is terrible for cancelations. It seems like every other appointment has some issue with the therapist. Customers are subject to a 24 hour cancelation fee but the only thing the business offers is a rebooking at a later more inconvenient time. I booked a time that was convenient to me. Why should I be penalized or not offered something for my wasted time and inconvenience?

Feb 06, 2023

this was my first massage / first experience ever with massage envy. i felt fine after the massage but my experience with the front desk ruined the experience overall and now i don’t feel like returning because they seem untrustworthy. i had a $100 gift card from my husband from valentine’s day, i had a $20 off coupon making my 60 min massage $45 and i added a $15 tip. total being $60 the other girl called who i assume is the manager, jazzy?, over to help with the coupon and to run my gift card. she did so and i was told my gift card was zeroed out now. i was very confused considering the envelope the gift card came in said the amount was $100 which would be a stupid thing for my husband to lie about. i told the lady it should be $100 total on there though meaning there’s money left on it. she said nope it’s zeroed out now and wouldn’t even hand the card back. she told me twice it was zeroed out before even trying to double check there was funds left on the card. i left the store and waited in the parking lot, i asked my husband to clarify it is $100 total that was on the card which of course he said yes to. i went back in after 5 minutes or so and told her again there should be money left, and only now did she decide to verify it had money left over. she scanned it and said “yup $40” and handed it back. no apology for the mess up, no thank you for coming in. customer service is real garbage and clearly they have no problem stealing from people. i’m hesitant to even use the rest of the gift card because of the first impression that was made. if i ever do decide to again, it’s not going to be this location.