Massage Envy

Feb 05, 2025

I had one of the best massages, I’ve had in a long time from Daniel! Instead of just doing a routine full body massage, he addressed all the issues I shared with him. Such a great experience.

Jan 23, 2025

My facial by Ashley was amazing my massage not so much. They didn't even give me water after either and I used to manage one

Sep 06, 2024

Be very careful signing for their membership. You can cancel it only with doctors note. Even then, they take full 10 days to process it and during that time they will still charge you for recurring payment. So they need all your personal information including doctor and medical record in order to cancel your membership. How this is legal i don`t know. One star is for lying to us, telling us first they just need our signature at the office and doc note is not necessary. Once in their office their story changed. We needed doc note they said, it took some days to get it and at the end we were two days late for recurring payment. (we turned in cancelation form 8 days before recurring payment but they say it takes 10 days to process it so because of 2 days we got charged again) We were charged for massage membership that we can not use. And of course, when you sign for membership there is nowhere you can see CLEARLY about cancelation process and medical doctor note. Dishonest practice

Sep 06, 2024

I walked out after 15 minutes. The massage therapist had no idea what she was doing. She just rubbed her hands over my body quickly. No concept of muscles. I waited an hour for the manager to come in, but instead of an apology and reschedule he wanted to charge me a half hour. Awful massage, and even worse service.

Aug 06, 2024

Teresa was so sweet and made me feel completely comfortable for my first massage. I never write reviews but if you are hesitant book with her! The best! Feels like she took 10 years worth of stress out of my muscles

May 06, 2024

Been a member for many years been to many different locations. I set an appointment at this location and asked for a specific type of massage, deep tissue. I asked if the therapist had experience? She replied "Oh yes our #1 person" it was obvious this therapist had very little experience and created more issues after the massage. Can't trust the front desk people here, my massage was a waste and I feel worse today then before I went in. Also I can't believe they would have such terrible therapist.

Apr 06, 2024

Ester was the kindest, communication was great! She explained and would ask various questions. I was super impressed with her. Massage envy now charges for every little thing!!! IMO 2 STARS OF MY 3 STAR RATING SHOULD BE REMOVED DUE TO charge for music to relax, charge for essential oils to relax omg! This is massage 101, and you don't include 10$ to have it and other various things. Nickel amd dime you to death! Needless to say . The waiting area they take you to , dirty, dusty amd of course no music or aroma therapy essential oils " to the Relax area".!!!!!! This was a gift card and I have to say. Poorly made decisions decided by management! . Go to China town or other company besides here. I received a reply , that I should contact the franchise owner. The reply shows ME ( massage envy) why would they think I have the owner info, its their brand name. Smh. So sad

Feb 06, 2024

Got my first ever Chemical Peel from Chekele and it was perfect! Excited for my next service

Feb 06, 2024

Spoke with Alexia, several times tonight in a but of Several crises tonight and is one of the most understanding and Caring person I've encountered in my 16 years of customer service. This location continues to go above and beyond continuously.

Feb 06, 2023

After today’s appointment, I do not plan to return to this location anymore. I have never ran into a situation where I wanted to literally walk out of my session. The therapist I had was falling asleep during my massage!! At first when I noticed the pressure was getting really light, I didn’t think anything of it until I opened my eyes and the therapist was LEGIT SLEEPING!!! I have never been in this type of situation and I did not feel comfortable at all saying anything to the therapist because I didn’t want him to retaliate or anything. After the session was over, I immediately got dressed and went to the front to ask for a manager. Mind you, at this point I was quite upset and felt like I had more tension/aches then feeling relieved as one would feel after a massage. When I asked to speak to the manager, I explained what happened, even mentioned that I don’t know if there is anything going on personally with the therapist but I did not feel I should pay for my session at all. She was apologetic but made me feel bad for even saying anything because she said “you know you could have asked to end the session early if you were not satisfied.” I explained to her that I’ve never had this issue or been in a position like this before and I again, did not feel comfortable at all saying anything directly to the therapist. The manager then said she needed to get a “second opinion” and talk to the other manager…. WHAT?!? After she came back from getting the “second opinion” she said the best they could do was comp 30 mins because I did not end the session early and that customers are able to request to end/cancel sessions early. In the end, I honestly don’t feel that compensation was fair being that I’ve always paid my monthly membership fees even after they’ve raised it a few times and have been a long time loyal customer of theirs. I left the location SUPER unhappy/upset. I also wish that Massage Envy created a rating system for their therapists on their mobile app so customers can easily book the therapists that are good at what they do. Also gives the company insight to their best therapists to allow them to retain the good ones.

Feb 06, 2023

I unfortunately I did not read the review about this Massage Envy before booking an appointment. As several people stated THIS LOCATION DOES NOT KEEP THEIR APPOINTMENTS. Now before you say I’m being unreasonable because things happen let me explain. I fully understand that things happen and when they do the party who could not fulfill their commitment should do what they can to make it right. I was offered a later massage that did not fit my schedule. Then I was told I needed to find another location to fulfill the commitment. When asked if they could call and get that down they said they don’t have access to other store’s calendar. Guess what neither do I. I simply wanted them to accommodate and call to do what they asked of me. When members cancel within 24 hrs they are charged half the session. I expected the same for my inconvenience. I reached out to the Buckhead location where I am a member to ask for assistance and was told they have no control over other locations. I understand that but I simply wanted someone to understand that MASSAGE ENVY BOCA did not come close to trying to make me feel good about my experience today. MASAGE ENVY BUCKHEAD did not care because it did not happen within their location. I WILL BE CANCELLING MY MEMBERSHIP WHERE IVE BEEN A MEMBER For more than 10 years.

Feb 06, 2023

Member for 2 years. Although I could never get a massage at this location as the therapists either stank figuratively, or literally. I'm month to month and now, when I can't pay the $70 bill that was charged yesterday and want to cancel, they say I have to bring my account current to do so. Like current for yesterday's charge for which I have not received any services. So not only have they lost my future business at this location, but they've lost it at all of their locations. NJ boca park, solid customer service.

Feb 06, 2023

Michael was amazing massage therapist. I’ll be back !

Feb 06, 2023

This place is horrible. We made an appt for couples massage and then in the morning next day had to cancel. The manager was really mean and tried to tell me that they were going to charge me half because we cancelled too late. I was like wow why wasn’t I informed of this policy when I booked. She was like well we normally do. I was like well why wasn’t I. So they made a mistake and I have to pay for it? Tay the person working there is horrible. I truly think this is so wrong. We gave them plenty of time to book something else. It’s not right and I want my money back. Very bad customer service.

Feb 06, 2023

Total scammers I have a 5 1/2 points to redeem which is 5 1/2 hours of massage since my account was suspended in March they want me to pay for 7 month to redeem the points that I fully paid ( I was traveling abroad ) they don’t let me even use the points that I fully paid for when you call and speak to one person they give you a complete different information then another, just spoke to the manager which was very rude , In any case setting up any appointment is an impossible mission they are fully booked further down weeks. Stay away from this place!

Feb 06, 2022

Benn a Massage Envy member since June. Chekele has been my favorite massage, thank you for your heeling hands!

Feb 06, 2022

Do not sign a contract with this establishment! My husband and I signed fir for a year when we moved to Las Vegas. The massage therapists were fair to good, I’ve had much better massages elsewhere! Obviously they wouldn’t let us cancel membership so we continued for a year and fulfilled our contract! After contract was satisfied we emailed massage envy, per the contract instructions, to cancel. They have harassed my husband and I for the past 6 months telling us we need to go there to sign paperwork to cancel. We suggested they email or send in mail, according to them per their legal department said they could not do that! After arguing with the assistant manger she said she would email us the paperwork but we had until the end of the day to get it back to them. I told her I was homebou d due to being hospitalized with COVID and on oxygen, which is the truth she finally relented! I am a 60 year old professional female and have never experienced such non professional behavior!!!

Feb 06, 2022

Great place

Feb 06, 2022

I have been a member for several years. Even during the pandemic they continued to charge my card and I was fine with that. It seems it is becoming harder and harder to book a massage or facial at a convenient time for me. I’m even trying to book several weeks out. The so-called management at The boca park location is extremely unprofessional and does nothing to try to accommodate their members. I sent a text saying I was thinking of canceling and wanted to know the amount of credits I have. I got an immediate reply encouraging me to come in and sign cancellation papers. WOW just WOW. I hope not all of the locations are like this! I will definitely cancel as soon as I use my credits.

Feb 06, 2022

I love all the staff, especially my masseuse & facial lady, Cressy ❤ Top quality customer service!

Feb 06, 2022

I really enjoyed the massage and all but i have back issues so i didn't think laying on my tummy that long would cause more pain but if anything the girl was great she did a good job

Feb 06, 2022

I've purchased a 12 month contract, but have only been able to use 2 of them since they NEVER have appointments available...not even a week in advance. They won't let me out of the contract early...so I'm paying for massages that I cannot use. How awesome is that?!?!

Feb 06, 2022

Just dropped in to buy a gift card.

Feb 06, 2022

Massages are ok, therapists are far from the best but it was still enjoyable to take the time to get massages every month. Super annoying to cancel membership. It’s been weeks I’m calling to know exactly what to do to cancel my membership after the end of my 12 months. Apparently you have to go through a retention manager, but no one else an make appointment other than her. Ever time I call she isn’t’ there. Im so tired of calling and hearing different stuff from the employees. Just called to make sure that I will be able to meet with the retention manager before the last day I have to cancel my membership and got told « I don’t know it’s totally up to the retention manager » Excuse me?? It’s up to me. Ive done my 12 months so now LET ME STOP MY SUBSCRIPTION FOR GOD SAKE!

Feb 06, 2022

New Post. Editing my review. This is completely a new experience of very poor customer service and lack of professionalism. I just got a phone call from a manager 5 min before my booked session and she told me that she has to cancel my appointment with one of the massage therapist that I got booked with. She said this is because the note on my account said do not book me with her. I didn't complain about my last session with her, I just said that massage was Ok. Anyhow, the stuff at the front desk made the note and acted in very unprofessional way. They made up a story without clarifying about my feedback. The last person I had massage with, half of the session used only one hand and not even a quarter of paid aroma therapy lotion. He was using a regular lotion most of the time and I didn't wanted to repeat myself during the session. But it bothered me. Also, I wanted to note that few months ago this location was great not until all the good massage therapists left and the front stuff was completely change to a new people. I have no desire to visit this location again as they left me with such a bad impression of bad service and no ability to fix the issue or leave customer happy. Absolutely unacceptable. Very inconvenience as I had to plan my day accordingly. I want to cancel my membership ASAP but there was no retention manager on site so I have to come back again and wait for this person to reach out to me. My old post. Kathy at Boca Park location is amazing! She listens carefully and give very good massage. The front desk stuff is absolutely fantastic! They are friendly and helpful. Clean place. Quiet atmosphere. Just right to be relaxed. I like the spa music during massage session. Thanks again!

Feb 06, 2022

Unfortunately I don’t know whats happened to this location. I used to come here monthly and at times more often. However it has become nearly impossible to book anything with these guys looking at 2 weeks plus to schedule when in the past if same day/next day were possible and even the same week was guaranteed! Ever since Kathy left this place crumbled. Yikes!

Feb 06, 2022

Very professional and great environment!

Feb 06, 2021

During this coronovirus, I have attempted to contact this outlet and even having filled out the required paperwork, I have been billed for another month of services. A hold on my account for payment without follow-up with my credit card company does not constitute taking care of the problem. Once the Governor closed all non-essential businesses, on March 17, 2020, the management at this franchised Massage Envy should have take care of this for everyone who uses that location. I was billed for April and May. So in order to get this off my credit card, I cancelled my card to deal with the situation or my charges will continue. I have also cancelled my membership even though I have 20+ massages that is owed to me. They can donate all of them to our First Responders, who will need a massage when our economy reopens. They deserve a zero rating!

Feb 06, 2021

First I want to start by saying that I suffer with chronic back pain from a car accident and have always been very nervous for massages as I have been hurt in the past. It's been many years but I decided to give it another chance and booked an appointment at the Boca Park location. Justin was absolutely amazing and I feel a lot better. I can't wait for my next appointment!

Feb 06, 2021

Jose's a Wonderful masseuse and Meegan is an Amazing aesthetician KUDOS to both of them and especially my same day appointments WOOHOO for MEEHEE!!!

Feb 06, 2021

Nice massage therapist at this location. I would try this location again in the future.

Feb 06, 2021

Oh my I had an amazing massage and even ended up getting a package since Quayshawn was so good and professional I strongly recommend if you go ask for this amazing young brotha

Feb 06, 2021

This was my second location after the parking at the Rock Springs location is so problematic I swear my knots appeared back the second after my appointment. Like that this location has more specific details on their therapists than just marking them all as 'all types'. I prefer a real deep tissue massage and it's okay that not everyone does those. But here they have several people marked on the schedule specifically for that and that's how I got paired with the wonderful human that is Jason. Not only is an amazing deep tissue massage, Jason is aware of my wellness goals, lets me know what areas are problematic and gives me homework between sessions! I have never received such professional and holistic care from anyone relating to my wellness. I come out of each appointment FEELING IT but also armed with the knowledge to help myself and my body and each time I improve and learn how to help my body not be so tense and tight (and as a tiptoe walker with calves of steel, one day I'll get them loose and flexible again--promise I've been stretching them Jason!)