Massage Envy

Jan 29, 2025

When i got there, a woman was arguing with the staff person because it was so difficult to cancel a membership. Not a great start. Then I proceeded to be BARELY touched by a massage therapist for 90 mins when i had asked very clearly for an extremely firm massage. I work about 80 hours a week and needed the relief so i splurged on this, wish I didn't waste my money like that. It was almost laughable that I paid like $250 to have more tension than before and no money to book a different one elsewhere. This place is not worth the money and the walls are paper thin so i could hear all conversations going on outside the whole time. I will never go back or pay top dollar for a bottom value "massage." Go literally anywhere else, do yourself a favor.

Jan 22, 2025

Phenomenal service and great therapist. So glad I got a yearly membership

Sep 05, 2024

Note: The experience of Massage Envy when it produces the desired service is between 4 and 4.5 stars. Their policy and membership terms and stipulations is 0/10. If you subscribe to a membership program with this company, be 100% sure that you will be able to use every last appointment and booking, or else they will steal that money spent. If you gift any hours or booking times to family or friends, you may want to schedule the appointment yourself to make sure because again, THEY WILL STEAL YOUR MONEY IF YOU DO NOT USE IT IN A TIMELY MANNER AS THEY SEE FIT. Of course they can see that money was paid, and that you as a customer are owed, but because that membership, gift, whatever "expired", no they can't do anything about it, so sorry. They've lost my business forever over an hour and a half massage that I was looking forward to, but temporarily forgot I had available to me.

Aug 05, 2024

I visited this Massage Envy when I was experiencing neck and head pain. Dacquari was so compassionate, gentle, and sensitive from the moment I arrived. She recognized immediately that I was not feeling well and started our session early to try and help me. I am so thankful for her care and kindness to me that day, and for the relief she provided me from my pain. Thank you so much <3

Feb 05, 2024

Awesome work

Feb 05, 2024

Perfect!!!

Feb 05, 2024

Staff is always nice & the therapists do a great job. They listen to & address your needs. Always leave feeling relaxed & refreshed.

Feb 05, 2024

Was happily delighted this massage envy didn’t suck. Melany did a great job for 2 of us on separate visits.

Feb 05, 2023

Always wonderful

Feb 05, 2023

Courtney did my facial and she made the entire experience so enjoyable!

Feb 05, 2023

Difficulty booking, they canceled my appointment, I was able to get my account straightened out within 15 minutes they had already given my appointment away, I’m just so upset and began crying on the phone and the lady I spoke to was just so uncaring and mean. I’m just so frustrated because I have so many of these credits and then my card gets declined and I took the day off months in advance and now I have the day off with no pay and also no appointment. And they’re just so uncaring, I used to go to the massage envy in Dr Phillips in Florida and they were so much kinder and more understanding

Feb 05, 2023

Love the therapists but this place is booked for three or more months so it's usually inconvenient to schedule a time unless you know what you're doing for half the year.

Feb 05, 2023

Much needed me time!

Feb 05, 2023

They have no massage appointments available anytime in April or May. I was gifted a gift card to get a massage before my wedding and won't be able to use it because they have 0 appointments.

Feb 05, 2023

This is by far the best massage envy I have ever been to. I have been to the other location near Moore, I have been to locations in Maryland and New Jersey and this by bar exceeds all expectations of a retail massage place. Their manager really helped me out with my membership from Maryland. I have received great massages and facials. Really the best around.

Feb 05, 2023

This place is very weird. Therapist Zack was WAY to much. I don't think he should be doing ANY massages on anyone ever!! We attempted to speak with a manager and was blocked very quickly with some email mess. Completely unprofessional and inappropriate! Never again!!

Feb 05, 2022

Horrible customer service.. spend your money at another place ..

Feb 05, 2022

I love this place! The service, the atmosphere. I always get the platinum package and it is the best. I wish they would bring back the hot oil scalp massage as part of the platinum package thou. But still a great package and it keeps me coming back.

Feb 05, 2022

Lost my appointment. I waited all day to get in. Horrible customer service.

Feb 05, 2022

This place is poorly managed. They have very limited appointments available and when you cancel the membership they give you 60 days to use the sessions you have already paid for and if you don’t use them you lose them. They also make it extremely difficult to cancel your membership, they have no one at their facilities that can cancel the membership, you have to go through a manager who is never available and will not return phone calls. Be aware!

Feb 05, 2022

This place is the real deal,...Authentic Staff is very friendly, even saw waitress pick up $10 bill and ask customer if it was his......Place was very clean- spotless.....Can't wait to go back

Feb 05, 2021

After having mixed experiences with different massage therapists and waiting several months for them to have an esthetician, I did finally find a great massage therapist there named Samantha. She does firm to deep and was great. I sit at a desk all day and am a recreational runner. She hit my upper back and calves perfectly!

Feb 05, 2021

Great staff, great customer service, very clean place.

Feb 05, 2021

Please be very careful what you get into with this place. If you don't use the credits and want to cancel membership you will find out very fast how it works. You lose your money. You have 60 days to use the credits or lose them. This is one of the worst scams out there today. I hope this will stop someone that wants a massage to re-think using Massage Envy. Would love to talk to the owner of the Memorial and Penn location.

Feb 05, 2020

Always do a spectacular job

Feb 05, 2020

Excellent service

Feb 05, 2020

Unbelievable this place has no one available to do a facial!!!!!!! That is specifically why I got a membership at massage envy...for facials!!!! I’ve been waiting for a month for them to hire somebody. I was just told today that I have to wait another month... Very unprofessional so disappointed.

Feb 05, 2020

Was really good. Took the appropriate time to work on my back. But as slow as they were going you could tell they were trying to fill my 1.5 hr slot very slowly. Asked for neck back feet chest and head. Only got neck and back. Still felt amazing when I left. Extremely nice and respect your boundries. Will be going back. I feel maybe it was just a communicate error on my part maybe.