Massage Envy

Nov 05, 2024

I had a full body massage today with Kiara, and it was everything. Prior to the massage, I discussed what type of massage I wanted, and she exceeded my expectations. I fell asleep while Kiara performed her magic. I inquired about her schedule because I will be back and will be booking with her.🤗

Feb 05, 2024

Excellent service for the $$.

Feb 05, 2024

Got lucky and booked a massage for the next day while visiting town. Service was prompt and professional. I had the 1st appt when they opened and was concerned it would cut into my massage time. I was assured it would not and they were right! Very punctual and kind. I got a 1hr massage and at the end was given a breakdown of which muscles were tense and what side I carried my tension on. Hands down a great massage.

Feb 05, 2024

I’m only giving two stars because the young ladies at the front always look super stressed out every time I come in. You can tell they’re being overworked. It’s sad to see, but they’re always kind and so are the massage therapists.

Feb 05, 2024

Maryann is amazing. Strong like bear.

Feb 05, 2024

Too high. Charge you if you have a medical emergency and have to cancel. Won’t go back.

Feb 05, 2023

After having a 90 min massage booked weeks in advance, they call to tell me I am only getting 60 min massage (like that’s how it’s gonna be) because they misbooked me. It wasn’t my fault they didn’t schedule me correctly. I was told if I wanted my 90 min massage it would be another month to wait. Decided to have them remove me from their schedule all together since I got no apology. The last time I got a massage there, they shorted me 20 min because the therapist was late. Again, not my fault. I’m done there.

Feb 05, 2023

Carol is great. Highly recommend her to anyone.

Feb 05, 2023

Friendly staff!

Feb 05, 2023

I had an appointment scheduled September 1st at 3:00 pm. Upon arrival I was told my appointment was cancelled because my masseuse was sick. I asked why no one contacted me before I drove all the way there and the response was “it just happened”. I was then offered to be contacted when they found another date where they could fit me in. It has now been almost three weeks and I have not received a single call. I have also called and emailed Massage Envy on NUMEROUS occasions and still have not been contacted at all. My spouse spent $100 on a gift card for me that is completely useless. This has been BY FAR the most unprofessional experience I’ve had with a company in the last 5-10 years. I can assure you based on how they handled the entire situation, that this is a very common occurrence for them. Literally choose anywhere else to go. Edit - After Massage Envy messaged below to get my issue resolved, nothing came of it. They could not refund the gift card purchase even after the company themselves cancelled my appointment literally last minute as I was already in the building. Imagine a place designed to make you happy and relaxed having a 3.5 rating on Google. Save your time and go just about anywhere else.

Feb 05, 2023

I love Carol and Johnathan. feel great when I leave. front desk is superb 👌

Feb 05, 2023

I would give it five stars, but, it is just too hard to get an appointment. The staff is friendly and they try to accommodate you,but, they just seem to be short staffed

Feb 05, 2023

Massages are great, just stinks that they are so busy and booked so far out that you have to book 2-3 months out to even get an appointment

Feb 05, 2023

My favorite place. Such a professional and clean facility.

Feb 05, 2023

Received a $70 gift card for a massage for my birthday. When I called to book an appointment and redeem the gift card they said they didn't have any openings for at least 2 months and don't book further out than that. I asked them why they would sell gift cards knowing the people couldn't redeem them. Response: Sorry about that. Then asked them to refund the purchase to the people that bought it. Sorry, no refunds on gift cards. This place has got issues and I would stay far away from it. They have no resolutions to offer so basically it's a complete scam.

Feb 05, 2023

Seasoned and compassionate massage therapists work here!

Feb 05, 2023

This place is terrible. I bought a gift card for my wife months ago. Months to get ANY appointment, which was cancelled. Months to get rescheduled for the next appointment, which is now having to be rescheduled. I’d spend your money on anything… you’d get more relaxation burning the cash for heat than dealing with this place. After leaving this review, Message Envy responded to the review to contact them through their online portal. My wife has already contacted the site by phone. Why would an online portal provide a different outcome? By asking me to respond through your portal, your generic response (personal or bot???) only hopes that I won’t respond and you can continue your subpar service.

Feb 05, 2023

What is wrong with this place. It says they open at 8:00 on Saturdays and here it is 8:30 and they are closed. I drove from Midwest Coty to the south side location for nothing. With all the recent bad reviews, I don’t foresee this place staying in business much longer!!!!

Feb 05, 2023

🌟🌟🌟🌟🌟Jonathan was amazing! He had some really great techniques on my neck that helped immediately and he delivered the right amount of pressure to receive the relief I needed. Thank you!

Feb 05, 2022

I have been a member of massage envy for about three years and have gone to multiple locations around the United States, but this location has really surprised me. They continually cancel my appointments, don’t bother to rebook me and when I tried to talk to them about my frustrations the woman on phone didn’t care and emailed me member cancellation paperwork because she didn’t want to have to deal with a simple problem. One would think they would at least try to keep their members. It’s as if they want to go out of business. Update This massage envy is completely erratic, has no continuity between appointments, and minus a couple people, the front desk is ‘difficult’ to say the least. I haven’t had any trouble from the therapists but the front is severely lacking in customer service.

Feb 05, 2022

I highly recommend Jonathan. I prefer deep tissue massages with a focus on upper body (back, neck and shoulders) due to tension and headaches. Jonathan is very good at relieving tension, pain and stiffness in those areas. He has a technique I will really miss now that he is in Oklahoma. I hope you will give him a try as he always did a fantastic job for me.

Feb 05, 2022

I would not recommend signing a contract for a membership. It is too difficult to get an appointment. The schedule goes out 6 weeks and is full to the last day. Online scheduling is available but not all providers release their appointments for anyone. It takes way too much effort to get an appointment monthly to use a membership. I prefer 90 minute massages but only can get booked for 60 minutes. Over the last year many staff have left this location.

Feb 05, 2022

Love them! They take care of me.

Feb 05, 2022

They keep losing massage therapists that I really come to like and I don't like that and the remaining staff is great but when you have that favored few people it's just not the same.

Feb 05, 2021

I have never had a bad massage here. I have had different massage therapists but they have all been consistent in their excellent service. It is pricey but it is worth it!!

Feb 05, 2021

Not so good

Feb 05, 2020

Ian is a rockstar. He is the reason I continue to go here.