Massage Envy

Feb 04, 2025

Great experience with Luis for my first stretching session, followed by a massage he was very careful and informative, it was my first time with his service and all i can say is that he is 100% profesional and knowledgeable, I will definitely book again with him.

Feb 04, 2025

It's crazy how they have had this same job opening for the past month but they don't get back to ANYONE!!! What is the point of the "Urgently Hiring" sign if you don't have the decency to let the people applying that they are not a fit? Why am I having to email you SEVEN TIMES only to be ghosted. So unprofessional -- not only in the hiring process but with your customers as well. Gross.

Jan 15, 2025

Karen was sweet. However miscommunication is disappointing. Told one rate on the phone and one rate after treatment. Misleading and disappointing.especially when treatment is already complete. It is uncomfortable.

Jan 05, 2025

I am extremely disappointed with my recent experience at Massage Envy. My friend and I booked a 60-MINUTE massage session, but it turned out to be a frustrating 30-MINUTE session. We anticipated being 15 minutes late and called the shop in advance to explain. However, what unfolded left us utterly dissatisfied. After we arrived and completed our massages, we realized that the session lasted only 30 minutes instead of the full hour we paid for. When we brought this up with the front desk, the receptionist was shockingly rude and impatient. She incorrectly claimed that we were 30 minutes late, which was absolutely not true—we were only 15 minutes late, as we had clearly communicated beforehand. When we tried to clarify, the receptionist then argued that their policy includes 10 minutes at the beginning and 10 minutes at the end for preparation and changing. This was never mentioned during the booking process, and even if it’s their policy, it does not justify cutting our massage time in half. We paid for a SIXTY-MINUTE massage and received only THIRTY MINUTES of actual service. This kind of bad customer service and dismissive attitude is unacceptable. We came here to relax and instead left feeling cheated and frustrated. I would never recommend Massage Envy to anyone and will certainly never visit this place again.

Nov 05, 2024

John is absolutely excellent. His bed side manor and expertise with anatomy and natural healing is the best I’ve seen. Hands down he is to be recognized for his ability to engage and promote healing. I have had great therapists at massage envy but none compare to his technique, knowledge and massage skill.

Nov 05, 2024

This is the best Massage Envy location I have been to. I moved down from DC and have been trying to find a good location for the past 7 months. The front desk is always kind and friendly, in person and over the phone. The therapists are very good and very professional and I am so happy I have found the one that is perfect for me! Love this place!

Nov 05, 2024

This location refused to honor a sign they have in their window offering extra $20 when you purchase $100 in gift cards. They said it doesn't start for 2 more days although nothing on the sign says so. Manager, Bibi Figueroa refused to honor the promotion that is advertised. No compromise was offered.

Oct 05, 2024

My parents went today for their anniversary my mom had a gentleman named Barry who for the whole hour did not want to touch her and just kept telling her to breath in and out this is not the first time my mom has had an issue but they always fixed it now today they not only want her to come back and pay again.

Sep 05, 2024

Had a great 90 minute facial. Will go back. Front desk staff were very friendly and helpful. Katasha gave me a great facial.

Aug 05, 2024

Massages are 50 minutes not a full hour. O gave 4 vs 5 star because my appointment was moved from 10am to 11 am . I planned my day according to a 10 am massage. I would have liked for another massage tech to attended me as having to rearrange and cancel other appointments because Massage Envy decided to move my appointment. And the compensation.....oil added to massage....it left me feeling devalued as a paying client.

Jul 05, 2024

I have been a member of Massage Envy for many years. Massage therapy is the only way I can relax! Always have a great experience and the care I need . Khotira and Elena are great therapists.

Jun 05, 2024

Alga is the best

Jun 05, 2024

John is amazing if you need a massage or stretch book with him your stress and pain will be gone once he’s done He’s great and very professional 10/10 when it comes to John

Jun 05, 2024

This place is so dishonest. I’ve had a membership for years, they decided to remove over 10 accumulated section. Because now it has an expiration date. I'm so disappointed

May 05, 2024

If I could give this place zero stars, I would. This is the 3rd time they have rescheduled my appointment because the "Specialist" is not available. I think it's lies and the massage therapist picks and choose who they want to perform service on. Blatant racism is occurring at this location. And the customer service is lacking.

Apr 05, 2024

Excelente ambiente muy profesionales especialmente Juan que siempre consulta sobre mis necesidades y me ayuda grandemente... es gentil y paciente y sobretodo respetuoso.. Le agradezco mucho porque en mis tres secciones he notado el cambio para bien en mis musculos.. Gracias y los recomiendo 100%

Apr 05, 2024

Horrible massage. Most of the "massage" was one handed. I had to ask her if something was wrong with her other arm. She said no, why? I said because you're not using it! It felt like the "therapist" didn't have any professional training. I't felt like she's been practicing less than a couple years. The massage was more like a body rub. If I wanted a body rub, I'd just go to a chinese massage where the skill and technique is usually better, more thorough, and more symmetrical, and they use all 2 hands and even two feet as well if you desire. Here at Massage Envy, T***a barely uses two hands, no elbows, and often just one hand at a time, spending an unequal amount of time in areas. S I have chronic pain issues, so I really appreciate skilled massage. It takes at least 10+ years of professional practice for a therapist to become good, in my honest opinion. Problem is, all the really good therapists are so sought-after that they are always booked far far out, and when traveling it's always a crapshoot to find a good therapist on a whim. I wish massage places would list therapists' bios and certifications so potential customers can decide ahead of time if they think the therapist would be a good fit for them. Also, I opted for the lavender essential oil aroma therapy upgrade, but I think it was forgotten, I didn't smell anything.

Apr 05, 2024

I LOVE MY FACIAL DAYS 🥰💕 all thanks to the best technician Karen, she’s amazing and really professional.I’ve struggled with acne since young and my skin has never felt better. I always feel very happy and satisfied with her work. It’s obvious the experience and professionalism from her I feel like I get my time and moneys worth since she makes it feel like a luxurious spa experience , she also includes some AMAZING massages that just keeps me coming back! Not only do I get out with my face feeling clean and looking radiant but also feeling stress free and relaxed. The lady’s at the front are very sweet and make me feel welcome. Thank you !!

Apr 05, 2024

It should be required of staff to notify their customers 24 hours ahead if there's a change in staffing, especially if knowing that there was an issue days beforehand. I should not have to call to confirm an appointment at four o'clock in the afternoon when my appointment is scheduled for 12 the next day. I was understanding, and okay with switching to a different time that day, until I got lied to about why they failed to notify me earlier. (I only knew of the issue because of a friend who had the same issue the day before. She's the only reason that I bothered to call at all. Anyone who hasn't been to massage envy before wouldn't know that they send out confirmation emails and texts USUALLY 24 hours before. Not getting the text this morning was a red flag for one. My choices for appointment replacements were either during rush hour in the AM or the PM, or giving me a masseuse who last time cut my time by twenty minutes. (late getting me to the room and ending ten minutes early). If they knew this was going to be a problem I should've been notified earlier than I was. I could've even come in today if they'd told me when they knew of the problem on Tuesday. Its lack of planning and care, for a place that's supposed to offer relaxation, that upsets me.

Mar 05, 2024

Robert was amazing!!! He focused on the pain points that I had, was deep tissue and very aware of how to find the tension and release it on my shoulders especially. I highly recommend him. He was professional and polite. The office staff was also kind and helpful.

Feb 05, 2024

I am writing this review in my car after the massage I just got. John A. you’re a healer, thank you for getting me right!

Feb 05, 2024

I see Maria consistently. She is always happy and smiling. After asking specific questions, she concentrates on the problem area I mention. Amazing!!

Feb 05, 2024

I truly enjoy having Olga as my facial specialist she’s a professional in providing skincare service giving her all to make her clients feel comfortable and relaxed end results are tremendously noticeable..

Feb 05, 2024

I’m rating 2 stars because the person assisted my mom with her massage was terrible terrible, he was just there to be there. My mom told him where her pain was as at,he said she had to reschedule an appointment. And also seemed like he had finished eating because he kept burping and smelt like fish. He seemed bothered by mom or being their period, if that’s the case Juan Moreno you should look for a different job. Wasn’t courteous nor considerate. The reason I’m rating it 2 stars was because the manager nice lady, offered to set another appointment with David who was amazing the first time.

Feb 05, 2024

Khotira is the massage therapist I have been going to for almost a year now. She has help me after my hand surgery to relieve the pain. I'm a so relaxed when I leave. I would recommend her for the best massage ever.

Feb 05, 2024

Maria provided a great massage experience and has proven to be consistent during each visit. I look forward for my next visit.

Feb 05, 2024

Service is great, The front desk is always nice to me and maria is a great massage therapist I highly recommend her!!

Feb 05, 2024

The front desk staff was very nice, and the massage service was very good, but 90 minutes was really about 75.

Feb 05, 2024

This location is the worst location. I have had my membership for years and they wonder why I do not come in monthly and use my membership. Who wants to come to a place meant for relaxation and get more stressed out. The staff every time I come has an attitude and act like they don’t want to work there. The Managers are a joke and talk about the customers to other staff. They don’t care if your not happy or have an issue and they will take your money no matter what yet waste your time they do this as a scam. You pay for 60 mins however by the time you get to the room and the therapist comes in your 20 mins down. They they stop 10 mins before. The staff doesn’t care to keep your business as they rather this place go down hill then provide the service we expect and pay for. It’s sad to know that since this is a franchise and the owners don’t care nothing will be done. Better spending your hard earn money at hand and stone or another private office that will respect you and give your better service. I have been to other massage envy and this one is surpass the worst one with customer service. It’s sad that businesses lack the knowledge that if your front staff is horrible it reflects on the entire company. Hopefully they realize they need to change their attitude and respect the customers and their needs. Even if you can’t do something to accommodate have a better attitude and try to do what you can don’t just say well regardless your being charged so do you want to do it or no. Like who wants to hear that and waste their money? Value a customer that works hard and supplies income to the place you work instead of making someone feel like well I get paid regardless whether you are satisfied or not. Just disappointed all around at this company. Definitely will use my left massages and end the monthly subscription as it isn’t worth it. Rather go to Hand and Stone that is close by as well then here. Nothing will change with a bad review but at least I’m able to warn others. Stay away take your hard earn money to another company!

Feb 05, 2024

Very professional. My masseuse, Robert, was amazing!

Feb 05, 2024

Great massage!

Feb 05, 2024

Massage was amazing. Can’t wait to go again.

Feb 05, 2024

The place is clean and most techs are great. One time I noticed I didn’t get the full time allotted by a therapist, only shy of a few minutes, maybe they thought I wouldn’t notice. But that was once out of many times I been there. They’re all very professional and make me feel comfortable. At one point I had their monthly membership but stopped using the massages because life for me got hectic. Unfortunately, they told me my 6 unused 1 hour massages expired when I called to ask about it, and there was nothing they can do. I was hoping they’d at least offer half of them, or a gift card equivalent to the amount spent, or something, but they weren’t helpful at all with that. On me for letting them expire, but I think it’d be in better taste for customer service to offer something instead of taking $420 and offering nothing, leading me to give 4 stars instead of 5, and not renew my membership.

Feb 05, 2024

Very bad service, just went and I couldn't set up an appointment