Massage Envy

Jan 29, 2025

Jennifer did my facial and she was absolutely amazing. She truly loves what she does and is very passionate about skin care. I am as well so we immediately hit it off. She went the extra mile and was knowledgeable, sincere, caring, and very professional. I will go to her every time I need a facial.!!!

Nov 05, 2024

Don’t waste your money here, it’s truly not worth it. It’s so sad how these chains have gone so down hill. I reached out to corporate regarding my experience and I have yet to hear anything back. From the front desk staff to the therapist there is zero customer service. They barely look you in the eyes and nobody smiles there. You better hope you don’t get booked with someone at the end of their shift because they will rush your service and work with an attitude. My therapist ripped the face cover off of my face once she was beginning to work on my head. Her overall energy felt rough and a little bit aggressive. I came in from a ten day trip, with a lot of back pain and my therapist didn’t even give me a true consultation. A minute after I got in my car to leave I saw her right after rushing out to her car to leave for the day. Spend a little extra money to go to a spa that truly cares about you and your needs.

Nov 05, 2024

E tenido la oportunidad de conocer varias instalaciones de este establecimiento y la verdad es que van de mal en peor .

Nov 05, 2024

The therapists aren't that great, and I'm pretty sure the one that I use listens to air pods the entire session. I finally canceled my membership. The management is even worse. They either don't respond at all or just continue to tell you "no" whether right or wrong. The worst customer service I've ever experienced.

Oct 05, 2024

Horrible horrible. They steal money from you and then tell you that you have to use the 47 services or you can’t get your money refunded. Hello I don’t use your services because they are subpar. Now they have over 3k $ from me that they refuse to refund. Think about that. If you’re sick and are unable to receive massages or don’t want their services they keep your hard earned monies. Bad business practices. BE WARE PEOPLE THIS COMPANY IS DECEPTIVE AND DISHONEST!!!

Sep 05, 2024

Excellent service and great facility. Highly recommended, do yourself and your body a favor and ignore the negativity in the other reviews as it is wholly unfounded.

Sep 05, 2024

The masseur Nilo is amazing I never had someone massage me the way he did. His techniques is superior out of all the massages I’ve gotten from massage envy. I feel at ease I’m not tense I feel rejuvenated I feel good I feel energized and that’s what I love .This is far the best I ever had Nilo continue to be great and continue to do what you love. I will be back and I will recommend family and friends. Please please go see Nilo you won’t regret it. Thank you. 😃

Aug 05, 2024

The manager here is terrible - incredibly rude, unhelpful, and unprofessional. Had a simple request for some information for a receipt for submission to insurance, and she claimed she could not provide that info for privacy reasons. We've been Massage Envy members for many years, and this was the first location to claim this. She was so rude and self righteous about it, and in the end, we realized it's actually publicly accessible information. We've since moved, and the new location has all of the necessary information built into their receipt/form that they provide for insurance and actually provides good, friendly customer service.

Aug 05, 2024

They have a really good staff. A lot of girls that give really good massages. Not all locations are the same and I only go to this location.

Jul 05, 2024

Went on Sunday at 6 pm. The staff is nice, place is impeccable and gives a relaxing vibe which is awesome. But I was disappointed when I realized the hour long massage I paid for was cut short to 45 minutes. By the time he worked his way up to my neck (specific area I asked to please work on) he worked on it for a little and then it was over. If it was say, 55 minutes, no problem. But he barely made it to 45. I know for sure I would’ve been fully recuperated if he finished those last 15 minutes working on my neck.

Mar 05, 2024

Lovely customer service, Stephanie at the front desk was very helpful and catered to my wife and I questions. Stephanie is an excellent worker. Thank you Stephanie for helping us with registering a membership in your facility.

Feb 05, 2024

After getting no response via phone at the Miramar Location, I called the Pembroke Pines location. No answer, left a voicemail with phone number yet to hear back.

Feb 05, 2024

Ask for a couple massage and I was told it was available. Arrived to be told to wait to now I was book only for one person. Kaya completely lied and then tried to send a male for the massage for my parents. My dad was upset because what other men will allow him self and other women to be message by a men. STAY AWAY FROM this location. they charged me for something that wasn’t done twice and advised it was no show.

Feb 05, 2024

Excellent atmosphere.

Feb 05, 2024

I recently had the pleasure of experiencing a massage from a truly exceptional masseuse, Fiorella, and I simply cannot say enough good things about the entire experience. From start to finish, this was the most personalized and attentive massage I have ever received. First of all, Fiorella took the time to really listen to my needs and preferences, tailoring the massage to meet my specific needs. She was incredibly skilled and knowledgeable, using a variety of techniques to ease my muscle tension and promote relaxation. The pressure was just right, and I felt completely at ease throughout the entire session. One thing that really stood out to me was the attention to detail. Fiorella made sure to focus on areas that needed extra attention, and she even used hot stones to help loosen up particularly tight muscles. It was clear that she truly cares about her clients and goes above and beyond to provide the best possible experience. Overall, I would highly recommend Fiorella to anyone looking for a truly exceptional massage experience. Her personalized and attentive approach, combined with her excellent skills and attention to detail, make for an outstanding massage that is sure to leave you feeling relaxed, rejuvenated, and ready to take on the world. You won't be disappointed! Thank you Fiorella!

Feb 05, 2024

Nice environment Friendly Staff … Good Message

Feb 05, 2024

One of the better Massage Envy locations I’ve been to. I am a regular here and get two different services done: facials and massage. For my body therapy, I visit with Judith. Judith has been a game changer for my body health. Since I’ve started seeing her about 6 months ago my back pain has improved significantly. She is very confident in her care-taking and guides her therapy specific to the needs of the muscle. For facials, you can ask for Dixianna; their resident facial therapist. She is amazing and guides your treatment by providing solutions to your skins problems. She is also super kind and caring, and with a very gentle touch. Go see her, you will leave satisfied and with a radiant skin. Both Judith and Dixianna are an integral part of my monthly wellness routine. I highly recommend both of them.

Feb 05, 2024

The Pembroke Pines clinic as a whole is very clean, organized, has great customer service and is very punctual with appointments. Has a great group of therapist, estheticians and front desk team to keep a healthy enviroment and leave their clients with complete satisfaction at the end of each service.

Feb 05, 2024

The service that I received was good however Kayla the manager was not very nice she stated we had to minimum give 10.00 for getting the service done . Massage envy shouldn’t have a minimum as some people can’t afford to give a strictly 10.00 extra , she stated just like nails and restaurant this is something that should be done , that is something that I don’t near to hear as we are talking about one thing . She had a bad attitude and it wasn’t nice at all to make someone feel pressured this way , stated that there’s other methods to pay if I didn’t have a card on me such as Apple Pay . I am canceling my Membership and wouldn’t ever want to go to this location .

Feb 05, 2024

I have been a member for a a long time and half of the time the massages were horrible. Many times they cancelled on me. There was a miscommunication with my appointment date and I just called. The front desk person put me on hold for 5 min and hung up. Once I finally spoke to her she said I missed my 3 hours appointments!!!! I never missed an appointment before. No one called me. They had 3 hours to tell me. I asked about it and was told rudely that it’s not their responsibility. They used to send emails or text messages and I received nothing at all!!!! I asked her to cancel my membership and she literally said she will email me and hung up on my face once more. Impressive people skills. Make sure my membership is cancelled. I will never step in this place ever again.

Feb 05, 2024

I just had the nicest 30 minutes of my life with Irma. She's so sweet and so gentle and so professional and I'll definitely be coming back to see her very soon.

Feb 05, 2024

I went today for my 3:00 pm appt . The girl at the desk did not find my name . I had booked my appt yesterday for 3:00 pm . I was very upset . And the girl front was laughing , very humiliating, as she saw me very upset . Did not try to come up with any resolution. I returned to ask about my credit card . As they asked for it on the appt . She had no clue , again laughing . Yes , I did agree for a manager to call me .

Feb 05, 2024

Terrible experience. Even emailed and called the owner of the establishment to give feedback on my experience and never got his time for a response or acknowledgement. What kind of service business are you attempting to run if you don’t value your paying members. Will never go back.

Feb 05, 2024

Worst experience ever. First off, I walked in and the massage I wanted apparently is not done at this location which no one thought to share prior to my appointment. Then the manager tried to tell me since I booked on the app it was my fault for not stating what I wanted. I booked on their local site, the local site didn’t give me an option to put in the massage I wanted. But somehow that’s the clients fault? Therapist agreed to do my TMJ massage only the outside of my face. When I spoke to the therapist she didn’t seem to fully understand English and was more consistent about my neck then my jaw which was the reason for my appointment. The therapist barley used any pressure on my jaw even though I asked her to apply multiple times. She also used an overwhelming amount of cream for no reason. Then started freaking out that I wasn’t under the blanket for a jaw massage. Worst massage ever. Service sucked. Told one thing over the phone another thing on office. Not sure what the therapist does but it’s not massage.

Feb 05, 2023

I am still in shock from my experience. My wife and I had a couples massage tonight. I specifically told the therapist to focus on my legs prior to beginning. Half way into my back massage I reminded him to move to my legs. I am a physical therapist and have had my share of massages to know that there is typically structure to a session. While my therapist had a little more structure than my wife’s therapist, it was still a little haphazard in organization. My wife’s therapist spent the first 10 minutes without lotion and mine used half a bottle. We were both never transitioned from prone to supine and feel almost cheated by this; like there was no closure to the session. In addition, nobody was there to walk us out once we dressed. I, like many other reviewers, have given this franchise many opportunities but rarely am I happy with the quality of my therapist. I’m sorry to say I will not be returning and neither will my wife.

Feb 05, 2023

I can NEVER get a “REAL” massage from Massage Envy!! 🤦🏽‍♀️ I keep thinking it’s just finding the right person but EVERY time it’s the same thing. I always feel like I’m paying someone to lotion my body!!! I ALWAYS ask for a “DEEP TISSUE” massage & they always just lightly rub lotion/oil on me! 😒 Today I specifically said “full body with consecration on my lower back & shoulders” but again, that’s NOT what I get!! I really didn’t want to tip but they always stress on at least 15% tip at checkout. I need a massage monthly & have been many places & satisfied but only always go to ME when my friends or family gives me gift certificate & I’m NEVER satisfied!! They need to do better!! SMH

Feb 05, 2023

I had past thee shop 😩 couldn't find place. I came in and my appointment was not available 😕 not fair not nice . And monthly fee is expensive. Caio ✌️

Feb 05, 2023

I have been a customer for easily over 7 years with this location. I'm not one to leave reviews but it's important to share my experience for others to be aware. I received a massage last month and paid after my service. 5 days later, they charged my card again without my authorization. I have spent a month calling and emailing with Kayla with no resolution. After she requested an email with a copy of my bank statement showing the double charge, now my emails are going unanswered. So unprofessional and unacceptable to double charge a customer's card without their authorization and continue to give them the run around! Do not visit this location. Take your business elsewhere. They've lost a long time customer.

Feb 05, 2023

I never had the chance to try this place before but I had an appointment for 11 AM for my birthday today. The receptionist on the desk she was very disrespectful and she was arguing with me back to back in front of customers. As Coustumer a I think you guys should actualize and send your customers a reminder on text or email that they have an appointment, her answer was (we don’t harass customer) so what kind of business is this? It was very embarrassing because even if I was wrong I supposed to be the crazy one not her!!! because, but she was arguing with me back to back, telling me my appointment was at 10am, but a probably wrong because in my mind was at 11am and I told her I know it’s not your fault but I think , you guys should send your Coustumer at text or email, because I have a business also and once again she decided to gave me that sarcastic face with actitud and repeat everything like a recorded, she said that they called me and left a message, 1 time!!!! Was enough for her, Plus she called me at 10:10am today to tell me that have an appointment at 10am if I was on my way, so what abt if I forgot? People work to much and people are supposed to come here to “relax” bravo 👏🏽

Feb 05, 2023

Kayla the General Manager at this location is very dismissive with the clients she interacts with. Customer service is definitely not valued at this location. I was charged twice on my credit card after calling in to that location prior to booking the appointment. I specifically asked the representative when does my billing cycle begin, she stated the 16th . I asked could my appointment on the 15th count towards this month. She stated it would not be a problem. However, when speaking to Kayla I needed to call the Miramar location to avoid being charged twice. Let's think about this logically why wouldn't I just call Miramar to avoid the double booking if I called in to inquire about the billing cycle. Complete miscommunication from staff working there. I was told there is NOTHING I can do .When asked for the owners email information she refused to share.

Feb 05, 2023

Llame en días anteriores para hacer mi reservación para tres personas. Tengo dos gift card e íbamos a comprar un massage y otros extras de aromaterapia. Hoy domingo septiembre 11/2022 me presenté con las otras dos personas, y Kayla, quien asegura ser la manager del lugar tenía una actitud descortés y agresiva, primeramente dijo que no había sido con ella que hice la reservación y luego dijo que fue con ella. Yo estoy segura que no fue con ella que hice la reservación. No pudimos hacernos los masajes porque ella dijo que solamente había reservación para una persona. Le repetimos varias veces que no fue así, porque recordamos cada parte de la conversación telefónica. Quiero decir que este lugar necesita tener un mejor control en el servicio al cliente, ya que debe haber un ganar-ganar. Y las personas en estas áreas deben tener un excelente manejo de atención al cliente. El dueño de este lugar perderá dinero al no controlar esta parte tan delicada en los negocios. Keyla es la peor empleada que un negocio como este puede tener, donde personas como yo y mis acompañantes buscaban un lugar para relajarse y pagar por ello. Una pregunta para el dueño: Que pasará con mis gift card que ya están pagadas?

Feb 05, 2023

Muy buenos terapeutas y buena atención por las que están en el from desk

Feb 05, 2023

Sadly after 8 years I am cancelling my membership with time still available. The level of service is deplorable both the therapists and the front office. It took me 4 tries to speak with the manager Kayla whose response to my concerns was that the therapists I complained about are always fully booked so it is a matter of my preference! Unacceptable. Also unacceptable is that the front office staff does not seemed to be trained on how to address unhappy clients/customer service. A massage is supposed to be a relaxing experience not one where you are tense, uncomfortable and dissatisfied. Amazing that an owner would invest money into a business and not into the staff.