Massage Envy

Jan 06, 2025

A on going issue at this place is to cancel and reschedule without letting you know until you drive up there for your appointment. Staff here are horrible. My advice is spend your money elsewhere.

Sep 06, 2024

Friendly therapist friendly staff and now they have a lot more openings than they did before ..much better

Jul 06, 2024

The new manager is as useless as the last 3. I terminated my membership about 60 days ago. I have been a member in Dallas, TX and Beverly Hills, CA for over 15 years and moved to Reno last August. Since then their booking has been a nightmare. The new manager here lied to my face today and took zero responsibility for ANOTHER appointment which she scheduled for me over a week ago in person and when I show up - there’s NO appt scheduled. I’m done / I’ll eat the 3 sessions that are due to me just to not ever go back to this place. Save your $$ ppl. I don’t understand what’s wrong w/ these ppl.

Feb 06, 2024

Great little spa in the village. You just can’t go wrong. Buy the membership and put revolving self care routine on your calendar.

Feb 06, 2024

Jenna and Amber are amazing.

Feb 06, 2024

Just got my first facial ever and I highly recommend RUTH. She is the best! My experience was great and so relaxing. Thank you RUTH, I will be booking with you again soon!

Feb 06, 2024

Got my 1st facial and throughly enjoyed it! Tammy was great. Highly recommend her.

Feb 06, 2024

How are you a MASSAGE envy that does not offer MASSAGE?? It’s absurd that after I bought into a subscription with your location I now can’t receive what I purchased without driving all the way across town to another location and booking months in advance.

Feb 06, 2023

Customer service was amazing at this location.

Feb 06, 2023

DO NOT GO HERE. This location cancels massages on you regularly. Often two or three times in a row. They will keep charging you every month. No accountability from the team,which is very rude when I try to resolve their staffing failures. They have charged me hundreds of dollars worth of massages, and continuously cancel appointments I have made. They have double booked my sessions, so I show up for my schedules massage just to have some rude employee send me away at the door. They did nothing to fix it! They offered to schedule another appointment for next month. Again, charging for a month they cannot schedule me in. That next month appointment, they also cancelled on me the day of. You bet they charged me another month fee though! This location only has one or two good therapists at a time, so prepare to pay for someone to literally just lean on you, then say all they can do is use a massage gun on you. FOR AN ADDITIONAL CHARGE. I dealt with this for about two years, save your money and go somewhere else. This location is terrible.

Feb 06, 2023

I previously left a very good review based on my first massage with this company, however my impression has changed drastically. Since then I have been canceled on the same day as my massage appointment was scheduled on 3 times,, yes 3 times!! Massage Envy staff definitely has a issue with scheduling because they will double book you or their massage therapist just don’t show up to work I have had two different therapist in a row not show up to work on the day of my appointment. Two of those same day cancellations happened within an hour of my appointment time! Today I had a appointment for a massage, it was a reschedule due to massage envy making a same day cancellation yesterday. I was unable for the first time ever to make my appointment I called to cancel and was then told I will be charged $50 for my cancellation. I received nothing for my inconvenience those 3 times massage envy did a same-day cancellation on me. No discount no extra added service nothing . I regrettably have a membership, which mean I am contracted to deal with these people until April, Unfortunately. My first visit with them before I became a member was great once they convinced me to become a member, I have been treated terribly ! I believe it’s because I get charged every month for their service whether I am able to receive the massage or not. My advice to anyone who’s thinking about visiting Massage Envy DO NOT waste your time and money. This place does not value their customers.

Feb 06, 2023

I was in the area (Reno) traveling for business. Several long days and I was in a lot of discomfort and pain. I noticed this Massage Envy across the parking lot from the Marriott I was staying at. Door showed they were open until 9pm. I went in to see if they would do a walk-in. The lady at the desk was on a personal call. I waited a little bit and then she put the phone down and asked if she could help me. Asked about a walk-in and she told me they quit taking appointments at 7:30...it was 7:38. Not a car in the parking lot. Not sure if there was anyone there. Oh well, guess I will just remember to skip Massage Envy going forward. They obviously don't need/want my business. Disappointed.

Feb 06, 2023

The first half hour of my 90-minute massage was done on top of the blanket, I asked is the whole thing done on top of a blanket? The lady responded Yes! I said well I've never had one like that, I guess times have changed. At that point she proceeded to use massage oil and continue the rest of my massage. Question is this the new way you get a massage on top of the blanket? I don't find that to be worth my money. I would ask before you go.

Feb 06, 2023

What a joke of a business. They scheduled me knowing I had been in an accident. I drove 2 hours from Winnemucca, sat in the waiting room for 30 minutes, AFTER having to get a Dr's release from the hospital per Envy's request(because of the minor car accident 2 weeks ago)PROMISING that I'd receive a massage. Only to be turned away upon arrival because nobody felt comfortable giving me a massage. I will be looking deeper into this by contacting the higher chain of command.

Feb 06, 2022

It would be great if we could give the negative stars! I have been a client for a while. I have over 23 massage credits. It is imposable to use them. I have been told I can only book 1 a week, but they are booked up until March. They do not take 90 minutes bookings any more. If they did you still cant book them for at least 3months out. Then manager is never available. The last massage was poor at best. I have had multiple appointments canceled by them because their staff keeps quitting. I cant tell you how many times they have told me while getting a massage, that this is a horrible place to work. The receptionist said the best thing to do is call them on the first of each month, as soon as they open, and then they maybe able to book something 3 months out!

Feb 06, 2022

very rude manager hangs up on me because she dosnt know answers to thing i want to cancell.my contract because of app not being able.to get in you have to wait 2months but they still collect my payment even though i havent even gone in for my first one yet

Feb 06, 2021

Chanlee gets you with the very best massage technicians and handles all your scheduling needs with her smile and know-how!

Feb 06, 2021

I have mixed feelings about my experiences with Massage Envy over the years, but my massage with Erin on Saturday was AWESOME! She was amazingly intuitive and the comfortable to be with. Can't thank her enough for the wonderfully relaxing massage and conversation. Erin, you rock as a massage therapist!

Feb 06, 2021

RIP off. Likes to double charge. DO NOT GO HERE. We have several sessions left due to the pandemic but we are being charged.

Feb 06, 2021

There is a problem with scheduling and double booking here. Get ready for extremely awkward moments and not to get a massage after you planning a day around it.

Feb 06, 2020

Jeff you are the best

Feb 06, 2020

Jeffrey gave me an awesome massage! I normally neglect getting massages but after day in and out of working out and having some issues with pain in my feet I decided to give it a go and I have no regrets on the decision.

Feb 06, 2020

My first session wasn't great, it didn't feel like the masseuse had much experience. However Leslie, the manager, was focused on customer satisfaction and offered to give me another session. She booked me with Kris who was fantastic and experienced. I would recommend this place based on my second session.

Feb 06, 2020

She had good hands, but showed 10 minutes late and did not acknowledge that and did not make up the time. My 60 became 50....as it is, 60 goes by too fast. As it was, it originally was supposed to be 90 minutes, but the place changed this on me. Poor!

Feb 06, 2020

Trash. Way better places in the area