Massage Envy

Jan 05, 2025

I have been to this location a few times and decided to book a facial at the last minute. I wont name the the esthetician, however part way into the facial, she began to cough profusely and then left the room for well over 5 minutes and I could hear her cough profusely through the door. When she came back, in I stated that she was clearly sick and that I could not continue. She did not wear a mask at any point knowing that she was ill. I checked out and was told that i would be comped, since I did not have anything other than cleaning, which was fine. I had no problem. the next day I noted that I was charged 40$ on my card. When I called, I spoke with the receptionist and she told me that she was at the counter and that I was told that I would be charged partial and "comped" the remainder of the time missed. Hmmmm, NOT what she said and then proceeded to argue with me about it. I wouldnt have agreed to this as she claimed and then rudely told me that "I didn't have a conversation" with her at the time. Well, I am talking to you now!. WOW, Virus, free of charge. I almost NEVER leave reviews good or bad, but this left me bothered and I cancelled the massage I had booked two days later. Not sure if I was more angry with the receptionist or the poor aesthetician who had to come in to work sick. I wont be returning.

Nov 05, 2024

Huge fan of Massage Envy, in general, but a bigger fan of Shayla. I always appreciate when people go the extra mile and Shayla is definitely one of those people. Thank you for being helpful and amazing!

Sep 05, 2024

The worst ! I’ve been a member for 14 years and never had a problem until 2 weeks ago when I was told different stories about my credits. First that someone went into my account and expired my credits, then my credits expired (even though they shouldn’t - I pay monthly), now they can’t give me an account detail of all my years. Nobody can give me answers. Do Not do the membership !!!! There are better places that won’t do this to you. Don’t lose or waste your money here. Look at their customer reviews and all they do is say to fill out another form. They don’t care. Don’t spend your money here. Keep track of every appointment. They don’t know how. No resolution or care from these people/companies. Please Please Go somewhere else.

Apr 05, 2024

2nd time here. Massage therapist was Jacob. He had good technique and was able to oscillate between deep and firm pressures well. He was kinda easy to talk too, stayed calm and kept it professional.

Mar 05, 2024

I was told over the phone that the facial was only $45, even with the add ons. I told her I didn't want my face picked at, and she said it's an extraction. Then told me after it cost extra, and they charged me $140 !! Over TRIPLE what I was quoted. I will never return to this location or company. This place is a scam.

Feb 05, 2024

Front Desk staff is extremely snobby and uptight. Had such a negative experience on the phone with them.

Feb 05, 2024

I was told that I could sign up for an $80/month membership which could be cancelled at any time. When I called to cancel, I was told the manager was in a meeting, and I would be called back. I was not called back. I called again every other week, with the response that the manager was away, but they would get back to me. They never did. I filled out a web form to be contacted back by Massage Envy about a month ago, and I still haven't heard anything. I moved away, so I haven't been able to visit the location in person. Please be careful about signing up for the membership...

Feb 05, 2024

Larissa was exceptional. I couldn’t move my head from side to side from sleeping wrong. She was general yet firm.

Feb 05, 2024

The quality of this location has gone way down. I used to have a membership and gave it another try but it was bad. The customer service and overall vibe was less than mediocre. Not spa like at all felt like they wanted to get me in and out quickly, felt very low quality. Massage person was nice but the massage was not good at all. Definitely don’t recommend this location.

Feb 05, 2024

They take your money and cancel at the last minute

Feb 05, 2024

Tried to cancel this membership after I moved out of state in 2020. Closest Massage Envy to my new home was 60 minutes away plus the closest location had limited hours and scheduling was nearly impossible. I was told I had to cancel my membership through the original location. Tried calling so many times and was told the manager would call me and of course that never happened. Finally today February 2023 I was able to cancel my membership and was informed I have 17 sessions that were paid for but I will not be able to use. Buyer beware if you are planning to sign up for a membership at least at this location. They obviously do not care about their clients and are happy to continue to bill your credit card even though you haven’t been in for several years.

Feb 05, 2024

Very frustrated. I came here because I was gifted a $100 gift card to this company. When signing up they require you to put a card on file to book the appointment. after my session I handed my gift card to the lady at the register. my service was 80 dollars and she swiped the gift card and said there was 100 on the card and asked how much I wanted to charge. I said to just use the whole thing and give the extra 20 as tip. She tossed the card as it was now empty. Couple days go by and I notice my personal card that I had on file was charged 100 dollars. I was playing phone tag with them for weeks to get a hold of a manager. They were always busy with something and were “going to call me back in 5 minutes” never called me. And whoever at front desk that I spoke to was saying I had to prove I had a gift card??? So YOUR cashier messes up, which I’m sure they never even asked her about it, and I have to go try and track down proof of a gift card that was gifted to me. they stole $100 dollars from me. never would have even came here if it wasn’t for the gift card. And I definitely won’t be returning.

Feb 05, 2023

Chico location- stellar! Jill is a wonderful masseuse. Oh my goodness - great technique and intuition. Facial by Kris?, Was amazing as well. She gave me all the information I needed and helped me feel comfortable doing a microderm abrasion. I highly recommend the Chico location. Great group of gals there, awesome staff.

Feb 05, 2023

I have been at the Arden way location twice now. I have to agree that this location has no concept of customer service. I was given credit from my husband to use. When I booked it, I clearly specified that I would be using my husband's credit and they confirmed that all was good. And I would only pay the $10 transfer fee. When I checked out after my massage, i was asked to pay $80. Then I was advised that credits to the same person could only be transferred once every six months. This is not about money but rather lack of professionalism and communication. I am not new to massages but every therapist has a different style. Do not recommend this place to anyone.

Feb 05, 2023

I have found such an amazing massage therapist! I am not giving out the name because it is already hard to get an appointment with this person. 😆

Feb 05, 2023

Service was great, and I intend on making my appointment on a regular basis.

Feb 05, 2022

7 attempts of contact. None was returned. 3 requests for a member specialist. 4 attempts to call during business hours. No response except they will contact me back. Roommate that is a member with them called 3 min after I did. Got a live person in 2 rings. Seriously. Not acceptable.

Feb 05, 2022

Arden Way Sacramento Massage Envy is the worst!!! If I owned this franchise I'd sell it. Now I get why people consistently warn me away from booking at Massage Envy. Zero concept of customer service. The Arden store manager was snippy and childish to begin and then gave me the wrong contact details for the area manager. When I called back to get the correct information her lack of professionalism turned into a snotty phone manner. The area manager was absolutely useless when I finally received an email back from her. They've lost my business

Feb 05, 2022

Fantastic massage! Professional, clean and good.

Feb 05, 2022

Great location. Great service for the money. I could go elsewhere and pay alot more but this gives me the freedom to try different therapists and tip accordingly

Feb 05, 2022

Great masseuse Laurie super friendly and caring. Highly recommend this calm and friendly place for a massage. No pressure. Reasonable rates. I will go back!

Feb 05, 2022

I have been a member for years! Shelley is the best for facials & Avi is a master masseuse....

Feb 05, 2022

Superb

Feb 05, 2022

Terrible customer service…

Feb 05, 2021

I had a facial with Allie. She is exceptional. Very knowledgeable and helpful in every way.

Feb 05, 2020

Facial was great.

Feb 05, 2020

I really enjoy my massages. The therapist have worked with me to address several issues. When I rarely have an issue management has been very responsive.