Massage Envy

Jan 05, 2025

Great Staff

Dec 05, 2024

Generally, the quality of the bodywork has been very good. The admin part of the experience has been somewhat nightmarish. I've never been able to set up an online account as nobody can assist me in fixing the tech glitch that has prevented me from doing so. I keep most of my money in savings and transfer for payments I know are coming. If you miss a payment, instead of simply notifying you, they will try running your card for smaller amounts, repeatedly, which can really jam up your banking. When asked about this, multiple times, they say they have no idea what you are referring to and request you come in with your bank statement to show them. I find that part of the process disgusting. It really diminishes my feelings about the establishment.

Dec 05, 2024

People working here are so rude. I was coming here for the first time on my birthday and they were so rude to me because I was 20 minutes late. There was a car accident and I called to let them know I would be late because the freeway was at a hault. By the time I got there they said that I was a no call no show and still charged me 120 and then refused service! This was my first experience with this place. I went to a different massage place called thai house wellness on freeport and they were so kind to me. They treated me like family and hung up birthday signs for me. Really turned my day around after this experience. The people working here do not care and are so disrespectful with their attitudes. They act like they don't want to be bothered.

Nov 05, 2024

I was really appalled when I went to pay. I left a $25 tip for the person that massaged me and the receptionist announced " wow you must have really liked your massage" truth is I felt bad for how awkward I felt and left there feeling unsatisfied and embarrassed

Sep 05, 2024

I purchased a membership for my husband. They have both cards attached to account. I payed fir first month and my husband wanted to keep account and just had them charge his card. They have charged mine as well. Reaching out to them they removed my card and couldn't reimburse. Problem wasn't resolved after reaching out to them the manager stated they removed my card and thus reimbursement couldn't occure Unfortunately, they have charged my account again. Once again only my husband can call to confirm it was my card and to have it removed. They have charged 160.00 for membership and the manager was rude as well to communicate with.

Jul 05, 2024

Booked an appointment a week ago for my daughter’s birthday to find out there’s no massage therapist day of. Now I’m stuck finding somewhere else last minute to see if they can take us. Very inconvenient, especially booking in advance

Jun 05, 2024

Great Staff and Great Services.

Jun 05, 2024

This location is not good. They claimed I had no appointment even though the website showed me having an appointment and were super dismissive turning their attention to another customer while I tried to get more information. I have had a lot of trouble with this location. I decided to try again after I injured my shoulder at work. But once again, no good.. I will never try again.

Mar 05, 2024

Erica made me feel like a happy floppy noodle. Absolutely excellent massage with firm pressure on all my sore spots without any sharp points. If you’re looking to have your shoulders dropped down from your ears I couldn’t recommend her enough.

Feb 05, 2024

Very friendly staff and great service from the beginning of my visit to the end. Great location. 👍🏾👍🏾👍🏾👍🏾

Feb 05, 2024

YESSSSSSSS ❤️

Feb 05, 2023

Do not sign up for a membership here or any massage every apparently. There updated membership requires you to be locked in for $85/month for 12 months. Regardless if you financial situation changes, if you need some time off because of a busy schedule, does not matter. You can't even put your membership on hold unless you have 6 months paid.

Feb 05, 2023

Great

Feb 05, 2023

Heaven was exceptional! Best massage EVER!

Feb 05, 2023

I would not recommend doing business with this location. The first red flag was when my mother (who has been a member since 2012) gifted me a credit to receive a massage and the employee at the front desk tried to convince me there was no credit on file and make me pay. She suddenly found the credit under a "different" telephone number once she realized I wasn't accepting her word as I was certain there was a credit on file. I never gave her another number to look up. Then she talked me into starting a membership to receive introductory member pricing, in which I did start the membership. However when I went back to honor the price she quoted me my total was $60 more than I was told initially. I asked to speak with a manager but there was no manager on shift or any shifts for the rest of the day which is unacceptable especially when employees are constantly saying "there's nothing I can do you need to speak with a manager", I called the next day to speak with a manager and expressed my concern telling her I felt deceived and manipulated and her response was "there must of been a miscommunication because the sales person you worked with is our best employee and doesn't make any mistakes." So if you want to be treated like you're incompetent and can't interpret false advertisement this is the right location for you!

Feb 05, 2023

It was very clean. Everyone was very friendly and welcoming. The massage was great. I also had a facial that was really nice as well.

Feb 05, 2023

Love this place and Chris is amazing!

Feb 05, 2023

Massage was not enjoyable!This was a gift for my daughter and instead of feeling relaxed from a good massage she was just frustrated from the experience.

Feb 05, 2023

Pretty expensive, but if you have the money the massages are quite nice!

Feb 05, 2023

Sharing this very late. My interactions happened during winter 2020-2021. I had a membership. I was told upon purchase that the membership would lapse when my 12 months were up. Apparently they had changed this policy at this location but had never formally informed me. When I entered for my monthly visit, the person at the desk had me check in like normal and had just added the "changes to the policy" signature to the tablet without informing me that what I was signing was NOT just the standard check in and that there were changes that I needed to be aware of. They kept charging me for about 2 or 3 months past my 12 month term. The last month, their computer system or their employee tried to run my card, which declined. Because I didn't move money over because the membership should have been expired. When it declined, they ran it 4 more times, which declined every time. They decided, instead of calling me, to run it for less and less amounts until it charged. They drained the 17$ i had in my account, in the middle of a pandemic. Then they KEPT trying to charge me, and I ended up with 180$ of overdraft fees. THEN they called me. They were NOT helpful on the phone. I eventually asked for the manager who was even worse. She didn't apologize, she didn't recognize that her buisness practices had cause detrimental effects for me. She kept saying she "didn't know what happened" "I can't refund anything" "we didn't take anything" ect. Except they took the 17 for sure and had all those pending charges holding me into the negative PLUS the overdraft fees ontop. The manager was horribly rude and inconsiderate. She told me to call back when I could have an adult conversation. I was the one who actually gathered information on what happened while she did nothing to verify. I got covid exposure and couldn't bring my cancelation form to them in person without exposing innocent people, and they don't provide ANY contact information for locations and the big ME was competed unhelpful as well over the phone. I turned my paper cancelation form into their staff member (who ignored me at the door for 25 minutes, she would literally look at me then look away quickly.) I handed her my form and said "this is my cancelation form for your manager. " Idk what that staff member did with my form, but she didn't give it to the manager so they charged me AGAIN. I called back FURIOUS. They still refused to refund me, claiming it was my fault because I didn't "hand it in in time" to which I explained that I handed it back 3 days after the "cut off" with an explanation that it was late for the precaution of safety for their staff. That didn't matter I guess that shows that this manager doesn't care if you expose her staff to covid. I had to go to my bank and have them block any charges from massage envy because they were so incompetent. This all happened over 3 extremely stressful months. They never reached out to me, I always had to reach out to them and they were INCREDIBLY rude and had terrible service. I reported them to the Better Buisness Bureau, and they didn't even take it seriously. They NEVER responded to the BBB. If you have had issues with this manner and their staff i urge you to take it to the highest levels possible!!! I was warned by an ex manager of an elk grove location that this s street location had terrible management and in house staff and that they were the worst in the area. I should have listened. The ONLY good thing about this location was the 1 massage therapist I liked, Steven M. I had someone else once and I couldn't even stand that person, they did not check my preferences properly before we started. I have extreme anxiety especially around men in service or authority positions so I was 100% not comfortable stopping the massage or to offer up my preferences. That's why they update them on their tablets every time, to check for health changes and verify comfortability. If I could give this place 0 stars I would. If I could shut them down, I would. Go to any other location, trust me, its worth extra gas.

Feb 05, 2023

This is the best massage Envy in Sacramento. Great staff awesome management. Great atmosphere. Great massage

Feb 05, 2022

Christopher does a great job. The pressure he applied was just perfect, if not then more. He listened and worked on areas I wanted and the areas he felt needed work. The business is small but clean. Yes, I would go back here again.

Feb 05, 2022

Excellent massage therapists and estheticians, friendly and helpful front desk. Best Massage envy I've ever been to!

Feb 05, 2022

My massage was pretty mediocre. She was really noisy and clanking stuff around so it was really hard to relax. Movement was fast and highly repetitive like she was just trying to get it done with. Felt like there wasn’t really any care or attention

Feb 05, 2022

My therapist Jackie was wonderful and gave a true deep tissue massage. The building was nice and check in and checkout was very easy. Prices are high if you are not a member, but I would go back if I lived closer.

Feb 05, 2022

Stuart is the reason I became a member. I got massages every few months or so with whoever was available, and once I found Stuart, I signed up and went to him every month (sometimes twice a month) for a year until I moved out of midtown summer 2020. He is incredible - makes you feel comfortable, creates a serene environment, gives great tips for home after each session, checks in on pressure/style preference, and was willing to work with my very specific requests. Highly recommend - I miss his massages!

Feb 05, 2022

I had an appointment for 9 a.m. I arrived 10 min. Early and w as s not allowed to go in. Then I was told the therapist was out of the country. I was given an appointment at 6 p.m. At 6 15 I was told the therapist was I'll. I am being given en a free hour, but I still dont have my needed massage . I am not happy.

Feb 05, 2022

I have been a member for many years. The quality of the massage therapy is great. The front desk, however leaves much to be desired. They do not answer the phone, return calls, or messages. It's best to go in person if you want to speak with someone.

Feb 05, 2022

Nice and clean place. Very friendly people. Good massage

Feb 05, 2021

I have been a member at massage envy for about 3 years. Throughout the time, I have found 2 massage therapists that I liked....but also had 4-5 AWFUL massages. One masseuse refused to work on my shoulder saying "shoulders are boring to him", another used techniques that were obviously not therapeutic (such as applying pressure to the back of my neck while my head was in the donut)...when I told him it hurt, he walked out of the massage. And then a handful of below mediocre. I stayed so long because I really liked the person I ended up with. But he has finally left too. If you are considering their membership...don't fall for that trap. This place has horrible customer service, a high turnover rate of massage therapists, and they make it extremely difficult to cancel even if you are on a month to month contract. I highly recommend finding a good therapist in a non-franchise place. You actually don't save much money with their membership and it does NOT compare to some of the nicer spas.

Feb 05, 2021

Margi cares a ton about her business and keeping things very professional which keeps me at ease.

Feb 05, 2021

The space is just too small to feel luxurious. I hate sitting in the waiting room it's very awkward. Still a great place to get massage. Can't wait to come back

Feb 05, 2021

Went here once, probably won't be back. Massage was decent but I've had better. Perhaps the other services are better.