Massage Envy

Jan 05, 2025

I recently attended Erica's class on teeth whitening and body contouring, and I cannot recommend it highly enough! From the moment I walked in, Erica's warm and inviting personality made me feel right at home. She has a remarkable ability to break down complex concepts into easy-to-understand lessons, making the entire experience not only informative but also enjoyable. The teeth whitening portion of the class was particularly impressive. Erica provided a thorough overview of different whitening techniques, products, and safety protocols. I appreciated her emphasis on using safe and effective methods while ensuring client comfort. The hands-on demonstrations allowed me to practice what I learned in real time, which boosted my confidence immensely.Transitioning to body contouring, Erica’s expertise shone through again. She explained the various techniques available, including both non-invasive and invasive options. The insights she shared about body anatomy and the science behind each method were invaluable. The class was interactive, and Erica encouraged questions, ensuring that everyone left with a solid understanding of the material.One of the highlights was the supportive atmosphere Erica fostered. She genuinely cares about her students' success and is always available for follow-up questions. After the class, I felt empowered and excited to apply what I learned in my own practice. Overall, Erica's teeth whitening and body contouring class exceeded my expectations. If you're looking to enhance your skills and knowledge in these areas, I highly recommend attending her sessions. You won’t be disappointed! Thank you, Erica, for such a fantastic learning experience!

Jan 05, 2025

Went recently not a fan , message was overpriced for what I got.

Dec 05, 2024

Not bad but not nearly among the best.

Dec 05, 2024

Therapist was scared to touch me because I've had several back surgeries. I tried explaining to him that I wanted relief from my sciatica and my shoulders because of the stressful job that I have, he plain out wouldn't do it. I'm so pissed.

Oct 05, 2024

Friendly and knowledgeable staff

Aug 05, 2024

Best ever

Jun 05, 2024

Bad experience, they do not have enough experience with massage

Mar 05, 2024

Love this place. My skin is amazing now thanks to Valerie!

Feb 05, 2024

I loved massage envy for one reason only that was for the masseuse named Rachel at this location. But I recently fell on hard times, became pregnant and had to cancel my membership. Apart from hard time I hated that I couldn’t have Rachel anymore because she doesn’t specialize in prenatal massages. Also it was impossible to get a regular appointment now having to get a prenatal massage appointment without having to wait weeks to a month. So I had to drive 20 minutes farther to a different location to have them done. For that reason I decided to cancel my membership. I called and the person who handle my cancellation gave me info regarding my credits that you use for the massages & facials, ect. He told me that I wouldn’t lose them until 90 days after I canceled which would be until April. I remember that because my due date is 2 weeks after that date. I was very happy and went ahead and canceled, thinking I had that time to get in my last massages and or facials before I was due. Well I recently Called to make an appointment and the customer rep tells me that “o you credits expired today.” This was after I asked her to tell me the last day I had to use them. It was weird I let her know what the rep told me and my mother, (my mother also canceled her membership at the same time.) She informed me that she would speak to the location where we signed up to let them know what happened and to see if they could extend it for the other 30 days that I was told by the person who canceled my membership. She came back pretty quick and apologized saying the manager said no she wasn’t going to extending anything. I told her so I’m losing my $175 because someone gave me bad info. All she could said was yes. I was in shock. After signing up and paying for more than a year I lose that money because of the miscommunication a rep gave me to start of with. Apart from having to wait weeks for a massage and rude front desk reps when you tried to make an appointment they would be huffing and puffing or just plain rude and unwilling to help. I’m very disappointed with massage envy.

Feb 05, 2024

Kinda frustrated. I went for a facial yesterday and paid for 90 minutes. My appt was at 4. I wasn't called back until 410...facial started at 415ish, facial ended at 517. The facial was lovely, the massage portion was great as well, was frustrated that she didn't even examine my skin or do any extractions because I definitely needed them and I definitely was looking forward to it. My husband is gone for 3 months and I am taking care of my 2 toddlers solo and was really looking forward to this 90 min facial only to have it cut very short. Just disappointed that I wasted my babysitter and money on something not perfect. :/

Feb 05, 2024

**Update - after posting this, I was contacted by a representative of this location and was refunded my money. I changed my original post from 1* to 3 since it was a lot of going back and forth but I am appreciative of their actions to resolve this issue. I joined the Membership last year to get massage services to help with my back and neck. I had 2 amazing therapist there but due to my schedule and the therapist leaving this location, I was no longer able to get the services I was needing or preferred (female therapist/firm to deep tissue massage/after 5pm or weekend due to my work schedule). I was patient in trying to go to their Alamo Ranch location, but they also could not meet my needs/preference. I decided to unfortunately cancel so I can go somewhere else, but when I asked for a reimbursement of my money that had been pulled out of my account for a reimbursement, I was told no because I had cancelled. I was also told that I could go to another location to use my credits, but the other locations are on the other side of San Antonio. Be aware before you join their membership to save, they can trap you in and keep your money. They also stated they are short staffed at this location so be careful they can meet your needs before joining their membership.

Feb 05, 2024

Booked a massage here for my wife for christmas, 90 minute massage with all the add-ons came out to $160 or something like that. Today my wife texts me that she had to pay for her own massage because they "didnt have a credit card on file." Yeah I had to put a credit card in order to book the massage, im mad at this point. I call and the call is answered by an answering service located in a foreign country, the person helping me is rude, useless and I can barely understand her, If I didnt book online and this is how I had to book they would have never gotten my business in the first place. She tells me that they will not refund my wife and charge me instead even though I had put a credit card on file and this is 100% they're fault, this is ridiculous my wife paying for her own christmas present. I ask to speak to the manager and she tells me that the manager is in a meeting, I ask to speak to just somebody on location and she says they dont transfer to the location. So she says that she can have the manager of the location call me back, yeah im not holding my breath. Of course she didnt call. First and last time massage envy will ever get my business please believe. They cant even handle the most basic of customer service even when they are at fault.

Feb 05, 2024

Great atmosphere however the pressure I asked for was weak and I had to get another massage the next day to really work out the issues I went in for.

Feb 05, 2024

Honestly I’ve been with massage envy for a long time and I never had an issue till recently. I updated my card on membership like usual tried to make a payment but was told it failed so I waited and still nothing. I kept getting phone calls telling me I had to update to my card and wasn’t charged for three months! Then up out of the blue was charged for three months ! I don’t even have the money at the moment and how is that even possible if I didn’t update my card or did the reps just lie. Honestly message envy went to trash after Covid. Basically stole 195$ plus my left over services which is another 200$ from me. Thanks.

Feb 05, 2024

I made a spur of the moment reservation and was looking forward to the experience. Unfortunately I was not aware of the cancellation policy and was not able to make my appointment due to my training running long. I called to reschedule and was told I would still get charged the 50% cancellation fee. Lesson learned about Massage Envy.

Feb 05, 2024

I went for a 90 minute massage today! It was so relaxing with the over-all atmosphere and relieving to my insanely tense muscles. The masseuse, John, was very personable, educated, and detailed in his deep tissue massage. He lightly explained to me the anatomy of my tense muscle sources and was also helpful in showing me a few stretches to use to relieve the tension. He also could tell how well-hydrated I am based on how responsive my muscles were in releasing the tension he worked hard to relieve. I certainly will be booking with him for my next massage! Thank you for a wonderful experience!

Feb 05, 2024

Mario was very good again.

Feb 05, 2024

My husband gave my sister and I gift cards for 1 hr massage and another hr for anything we choose such as facials or ect. But when i booked my appointment over the phone they have a calling center that has no idea what my gift card was about so they only booked us 1hr massage. The massage was like blah, my husband with no experience does a way better job rubbing my feet and back. All he did was use lavender lotion and made my shoulder pop out of place to where my shoulder is in pain now. Never again if your looking for a relaxing cucumber facial treatment look else where cuz this place rushed my hour massage.

Feb 05, 2024

Nightmare location, unprofessional and disorganized. Avoid at All Costs!

Feb 05, 2024

They need to do a better job with scheduling. The person on the phone used terms of this week and I come in on this exact week and it's the next week. This isn't the first time this has happened and some of us have very busy work schedules. I spend a lot of money here.. thousands!!! The LEAST they could do is schedule properly with the limited availability they have.

Feb 05, 2024

Went in for the first time & booked a appointment with Geoffrey best first time experience recommend booking Geoffrey cool guy very professional.

Feb 05, 2023

Awesome massage for your momey.

Feb 05, 2023

Great Massage. Wow

Feb 05, 2023

Had a great experience with Rachel. Listened to what I needed.

Feb 05, 2023

The service is Ok, too expensive for the quality of the otmodphere, technician totally missed some spots identified as areas to pay special attention to. Other less popular spas than Massage Envy, have better looking massage rooms, and better quality of music to relax to.