Massage Envy

Jan 23, 2025

I'm thrilled to have found my long-term massage therapist at this location. Kaycee is truly gifted at deep tissue massage and has transformed my body's flexibility. Through her skilled work, she's successfully addressed severe tightness in my neck, back, lower back, and hip flexors. What sets her apart is her attentiveness – she tailors each session to my specific needs and concerns. Each visit brings noticeable improvement in my mobility and comfort! ⭐️⭐️⭐️⭐️⭐️

Sep 06, 2024

I’ve been coming here for a while now and Cassie is my masseuse 🙌🏽. She is amazing!! And Jackie at the front desk is the sweetest.

Aug 06, 2024

Had such a lovely 90min facial with Mercedes - highly recommend. She took such great care and explained the treatments and products she used which was personalized for my skin. Such a relaxing experience and my skin was left glowing. Will definitely be back to book her. Thank you Mercedes!

Aug 06, 2024

Scott is amazing! This was my second time seeing him and he made me feel comfortable, is very professional, and at any moment the pressure is too much you can let him know and he will adjust. The front desk girls are always so helpful when I go in, and answer any questions I have.

Jun 06, 2024

The front desk staff was very nice and helpful; I believe her name was Jessica. However, the massage experience was disappointing. The music was horrible and not relaxing at all. I haven't been to Massage Envy in a while, and after this visit, I will not be returning.

Apr 06, 2024

I would like to thank Jackie for her support you are amazing.

Mar 06, 2024

I've had my membership for over 10 years and have always had a great experience ❤️

Feb 06, 2024

First time ever going for a massage. Truly feel relax! Gladys was amazing! Thank you so much! Hope to be back soon. 😊

Feb 06, 2024

Good place to relax, excellent services!

Feb 06, 2024

I’d like to go a a shout out to manager Jackie at this location. She has helped me understand my membership benefits more clearly and now I feel I’m getting the services I need for a better quality of life! I’d also like to recommend massage therapist Tammy—-her skills are unparalleled!

Feb 06, 2024

Love love this place!! Everyone is just so nice and the place overall just has relaxing vibes!! I dont ever get memberships for things like this but i did here and dont regret it one bit!! I see scott and he does an amazing job!! I was kind of scared at first to get a firm type massage but realized how benefical it has been getting one. I would highly recommend this place to anyone!!

Feb 06, 2024

Massage Envy has changed a lot and not for the better good. Staff was nice but massage service was just mediocre. The calling center that they use aren't helpful at all and doesn't communicate properly to the local establishments. Totally ruined my husband 40th birthday surprise.

Feb 06, 2024

Scott was AMAZING

Feb 06, 2024

Worst massage I ever had in my life. And the price was outrageous. This place is a joke.

Feb 06, 2023

After constantly getting my appointment canceled, IM DONE. This location is poorly managed and unorganized. I’ve made an appointment 3 times and I have constantly got a last minute cancellation. I think the manager was named Jackie, she kept me on the phone for 53 minutes! Who has the time for that? The only appointment I have had was mediocre at best, the front desk was completely unprofessional and rude. I will not be giving this location any of my business.

Feb 06, 2023

After giving so many "graces" to continued lack of excellence in this location's service/experience, I am going to be cancelling my membership (and I have been a ME customer for years, it is just that after moving here I've had so many problems). The therapists vary as far as great/good/okay, but the thing that stays consistent is the poor experience with desk staff/management as well as never getting call backs when leaving a message to try to schedule an appointment. Speaking of appointments, good luck trying to schedule one - the availability is always lacking! So over it, very disappointed.

Feb 06, 2023

Awesome experience. Desk wasa bit rocky but we found what we needed and got to it !

Feb 06, 2023

Blanca T!!! Best ever!

Feb 06, 2023

Excellent

Feb 06, 2023

I did not physically get a massage. Today I had an apt booked and had to last minute cancel.. this was going to be my first time getting a massage at massage envy. Super excited because it was gifted to me for my birthday for a prenatal massage. Anyways long story short their cancellation policy is sort of outrageous… my apt was at 10:30. Called as soon as they opened to cancel and they charge $85… more then half the cost of the massage. My toddler was up all night puking. I literally had no way of not canceling without bringing sickness with me… wish they were just more understanding of certain situations. I’m sure if the lady giving me a massage called in sick I wouldn’t be receiving a $85 future credit. All and all just annoyed with the cancellation policy.

Feb 06, 2023

I would not recommend coming to this location. The manager is very unfriendly and unwilling to accommodate when appointments need to be rescheduled. Terrible customer service, and will charge your card without authorization to do so. I wish I would have read the comments prior. Seems to be an ongoing issue.

Feb 06, 2023

It was a bit of a drive for me but it was well worth it. Kevin worked on my neck & shoulders and get rid of the knots and clicking I had come in with. The lady front desk was not pushy regarding me signing up for regular massages which I really appreciated. She gave me all of the info and fees and was very kind. I was expecting a big sales pitch. If this Massage Envy was closer to my home, I'd sign a month to month contract.

Feb 06, 2023

It was a great massage! However, they charged my card $20 without telling they were. Janet was helping me, she was nice but I did not give consent to charge my card. When I had a gift card. I was going to sign my husband and I up. Now I am not!

Feb 06, 2023

I’ve been getting massages and medical massages since 2017 and this was THEE BEST! I prefer deep pressure and hate having to tell the masseuse to go harder. I didn’t have to do that and I felt amazing. I signed up for their monthly service and have already scheduled my follow up appts.

Feb 06, 2023

Lisa is AMAZING and the best masseuse I have ever had. I have been going to her for over 4 years and she is very professional. She listens to your needs and by the end of the session makes you feel refreshed and rejuvenated.

Feb 06, 2023

My wife and I have used Massage Envy for a few years and they always meet our expectations and more.

Feb 06, 2023

Nada recomendado. Tenía cita y lo cancelaron cuando llegué porque citaron a 3 personas a la vez

Feb 06, 2023

They do not answer their phones nor return messages. Poor customer service. My friend and I were trying to book an appointment together. I called and so did my friend. Neither of us got a call back that morning. My friend was disappointed I could not join her. As she left, she noticed the 3 women covering the front were clearly not busy as they were chatting amongst themselves. They closed and we never got a callback. I’ll stick to 151 & Alamo Ranch locations, at least they call you back.

Feb 06, 2023

They have gone down hill. Today is the second, consecutive same day cancelation. The manager was supposed to be working on the schedule for evening appointments and instead I get another cancelation. I will be taking my business elsewhere!

Feb 06, 2023

VERY UNHAPPY! I had been a member for many years, but for the past 9 months, have not been able to get an appointment at any of the 4 locations. Finally, I got fed up with paying for something I can't use. I was told to fill out the cancelation form and email it. I did so on 15 June, but I was still charged on 22 June. I would not suggest signing up as a member with this company....

Feb 06, 2023

WORST EXPERIENCE ///// Kassy is the worst masseuse she has no class! If you plan to come here be prepared to be disappointed in a big way! Teresa really could care less about Massage Envy Clients.